Salesforce Technical Lead

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! *This is a Fixed-Term Contract (FTC) for a duration of 12 months. From reviews to user behaviors to internal systems, at Trustpilot, we truly have big data. Every month, more than half a million new reviews are posted on Trustpilot for thousands of businesses. We have now reached 267 million reviews - and that is growing! - from consumers around the world. Our Data Scientists in the GTM Applied AI team leverage this data to build AI/ML models that improve our go-to-market (GTM) efficiency and enhance our pricing and revenue management strategy. We are seeking a skilled Data Scientist to join our GTM Applied AI team to develop, deploy, and maintain our GTM and Pricing models. You will collaborate closely with our pricing and monetization squad and team of software developers, data analysts and ML engineers to develop, deploy, and maintain innovative AI/ML models at scale. You will be part of a unique journey where data, AI, and ML are at the heart of our product and company strategy. This role offers the opportunity to collaborate broadly across the business, including with our Commercial, Digital Sales, and Applied AI teams, in both B2B and B2C contexts. To succeed in this role, you should have proven experience in developing and deploying AI/ML models to enhance commercial practices. You have a solid technical background, with hands-on ability in all stages of data preparation, exploration, and modeling. You must have an adaptable commercial mindset and knowledge of the interface between data science and engineering.  The ability to develop AI/ML solutions, engage stakeholders, and clearly articulate the impact of your work is necessary for this role. Experience putting solutions into production within an interdisciplinary team is a big plus, and it will be ideal if you also have experience using AI and ML to solve pricing and revenue management problems. What you’ll be doing: * You will be involved in delivering some of our most exciting Data Science projects aimed at improving our GTM efficiency and pricing practices: from prediction to ranking, segmentation to NLP, and recommendation systems to content generation. * You will deliver the Data Science component of key strategic initiatives, including owning, maintaining, and deploying production-ready ML/AI models, and analysing data to establish the scope and impact of your work. * You will identify new pricing and monetization opportunities based on data, interpreting model outcomes, and share insights to drive the direction of our business goals.  * You will engage with both technical and non-technical stakeholders & will translate business requirements into Data Science deliverables. * The opportunity to work with leading data engineering technologies, including Google Vertex AI tools, Google BigQuery, BigQuery Pipelines, and Airflow, with leading Data Science tools and emerging technologies for model building and deployment. * Opportunities to develop your career in a friendly, diverse, innovative, international team and workplace. Who you are: * Experience with analytical and quantitative problem solving using advanced statistical techniques and machine learning methods, e.g. Attribution, Segmentation, Churn, Upgrade, Upsell, Pricing Optimisation, and LTV. * Experience in building and deploying production-ready ML models, and solid data engineering skills (e.g. experience with cloud technologies - we use GCP, but experience with AWS is also relevant). * Ability in Python and SQL for data manipulation, modelling, and scripting. * You have experience working with large datasets. Knowledge of the data generated by websites or in the e-commerce sector, behavioral analytics, and experience working with data from commercial systems (e.g. Salesforce) is advantageous. * Knowledge of data pipelining and prior experience with cloud-based ML model deployments are beneficial. * Great communication skills - both with technical colleagues and with business stakeholders. * Proven technical experience in a Data Science role, particularly in the technology sector or in a technical consultancy. What’s in it for you: * A range of flexible working options to dedicate time to what matters to you * Competitive compensation package + bonus * 25 days holiday per year, increasing to 28 days after 2 years of employment * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist * Pension and life insurance  * Health cash plan, online GP, 24/7 Employee Assistance Plan * Full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave * Season ticket loan and a cycle-to-work scheme * Central office location complete with all the snacks and refreshments you can ask for * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials * Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.  Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are embarking on an exciting global growth journey and we are seeking a highly skilled and experienced Head of B2B CRM and Lifecycle to join our team. As the Head of B2B CRM and Lifecycle, you will be responsible for developing and implementing our B2B CRM and Lifecycle strategy, ensuring that we deliver exceptional experiences to our B2B customers at every stage of their journey. What you’ll be doing:  * Develop and implement the B2B CRM and lifecycle strategies, with a focus on delivering new customer conversion, engagement, retention, and upsell/cross-sell opportunities. * Develop and maintain a deep understanding of our B2B customers and their needs, and use this knowledge to inform and improve our CRM and lifecycle strategies. * Continuously monitor and optimize our B2B customer journeys, identifying opportunities for improvement across channels, formats, and cadence, and implementing changes to increase engagement and revenue. * Collaborate with cross-functional teams, including Performance & Paid Media team, Marketing Operations team, Regional Marketing teams, Sales, and Product, to ensure that our B2B CRM and lifecycle strategies are aligned with broader company goals. * Work closely with regional marketing teams to set strategies for CRM & lifecycle regional activations, establish best-in-class approaches and coordinate global lifecycle campaign dashboard.  Who you are: * Extensive experience in lifecycle marketing, with a focus on B2B * Previous experience with developing and implementing effective B2B CRM and lifecycle strategies * Strategic thinking with a clear customer-centric mindset * Willingness to execute on your strategic vision * Ability to get buy-in from key management and drive results in a fast-paced environment * Proven leadership skills, with experience maintaining and developing efficient teams * Experience working with Salesforce Marketing Cloud among other CRM system is necessary  * Enhanced communication and collaboration skills What's in it for you: * A range of flexible working options to dedicate time to what matters to you * Competitive compensation package + bonus * Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist * Pension and life insurance  * Health cash plan, online GP, 24/7 Employee Assistance Plan * Full access to Headspace, a popular mindfulness app to promote positive mental health * Season ticket loan and a cycle-to-work scheme * Central office location complete with all the snacks and refreshments you can ask for * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials * Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration    The Role   We are seeking a highly experienced Technical Lead with 8+ years of confirmed Salesforce platform experience to lead a product team within the SF Core workstream of a global Luxury Maison’s Salesforce CRM Factory. SF Core is the Factory’s Priority 1 workstream and its largest team, covering the Maison’s core Sales Cloud CRM — Accounts, Contacts, Leads, Opportunities, and the custom clienteling and boutique retail data model built on top of it. Operating as the senior-most technical authority within your squad and as a key technical reference across the Factory, you will set architecture direction, safeguard platform integrity, and mentor the next generation of Tech Leads — delivering robust, scalable CRM solutions that power boutique retail operations, omnichannel clienteling, and luxury client experiences across 5 continents. If you believe that great software and haute couture share the same DNA — precision, craft, and zero tolerance for defects — this role is for you.  * A curious problem solver who challenges the status quo  * A collaborator who values teamwork and knowledge-sharing  * Excited by the intersection of technology, creativity and data  * Experienced in Agile methodologies and consulting (a plus)  Role & Responsibilities Technical Leadership & Architecture:  * Own end-to-end technical strategy and implementation across multiple features and workstreams — from design to deployment to documentation. * Define and drive multi-quarter architecture roadmaps aligned with the Maison’s IS model, in direct partnership with System Architects and Enterprise Architects. * Anticipate architectural constraints and technical risks ahead of PI Planning and macro-grooming, influencing the roadmap before commitments are made. * Exercise final veto authority on fast-fixes or shortcuts that risk destabilising the Salesforce platform — quality and long-term platform health are non-negotiable. * Act as the escalation point for cross-team technical decisions and arbitrate trade-offs between squads. * Represent the Factory in architecture governance forums and contribute to enterprise-wide technical standards. Development & Code Quality:  * Guide the implementation of clean, well-tested Apex, Lightning Web Components (LWC), and platform-native code with full automated unit test coverage (TDD standard), stepping in hands-on where needed. * Define the technical strategy for automated business and regression testing across the squad. * Own the code review framework and pair programming culture; set and audit software craftsmanship standards Factory-wide. * Define and continuously improve CI/CD pipeline standards; drive automation of testing, deployment, and delivery processes. * Own the technical debt strategy — prioritise, negotiate, and drive down debt for long-term platform stability. Run Activities (20% of Capacity):  * Act as the ultimate Level 3 escalation point in the incident management chain for complex, high-severity production issues. * Oversee corrective maintenance quality — validate root-cause analyses, fixes, and documentation produced by the squad. * Arbitrate and prioritise complex change requests from analysis through delivery. * Approve and oversee sensitive data retrieval requests from Salesforce production environments. * Drive continuous improvement of the support knowledge base and incident-prevention practices. Build Activities (80% of Capacity):  * Own the technical delivery of complete project solutions (code + tests + documentation) aligned to specifications and enterprise quality standards. * Lead roadmap elaboration, effort estimation, and sprint planning across the squad, and contribute to Factory-level capacity planning. * Mentor and grow Developers and Tech Leads (C3–C4) toward technical excellence and autonomy; act as a career reference for technical talent. * Own architecture decision records, solution design docs, and technical documentation standards across the squad. * Drive alignment and standards enforcement across the broader Salesforce developer community within the organisation. Agile & Collaboration:  * Lead and actively shape SAFe ceremonies: Daily Scrum, Sprint Reviews, Retrospectives, and PI Planning. * Collaborate closely with Paris-based product teams with near-real-time business hours overlap (08:30–18:30 CET). * Own technical debt and risk tracking in JIRA; oversee incident and demand logging discipline in ServiceNow. * Proactively identify and champion automation and AI-augmentation opportunities with the Factory Manager and Enterprise Architects.   Required Skills & Qualifications Salesforce Technical Expertise:  * 8+ years of confirmed, hands-on Salesforce platform development and architecture experience, with strong depth in Sales Cloud (Accounts, Contacts, Leads, Opportunities, Campaigns). * Proven experience customising and scaling the core Sales Cloud data model for high-volume, multi-region retail or clienteling use cases. * Expert-level mastery of Apex (triggers, batch jobs, async patterns) and Lightning Web Components (LWC). * Deep expertise with Salesforce declarative tools: Flows, Process Builder, Validation Rules, and Permission Sets. * Advanced SOQL/SOSL query optimisation and governor limits mastery, including large-data-volume design patterns. * Salesforce DX (SFDX), VS Code Salesforce Extensions, and Git-based development workflows. * CI/CD tooling for Salesforce: Copado, Gearset, or equivalent deployment pipeline tools — including pipeline design and governance. * Strong Test Driven Development (TDD) discipline with high unit test coverage standards, enforced across a squad. * Advanced integration patterns: REST/SOAP APIs, Platform Events, Change Data Capture, and event-driven architecture. Engineering Practices:  * Proven track record setting and enforcing coding standards across multiple squads or a Factory-wide community. * Pair programming and mentoring culture — experienced coaching Tech Leads as well as Developers. * Ownership of technical documentation standards: architecture decision records, solution design docs, and operational runbooks. * Advanced Agile / SAFe methodology experience: PI Planning, Sprint cadences, and cross-squad backlog management. Tools & Platforms:  * Incident & Demand Management: ServiceNow. * Project & Feature Management: JIRA. * Documentation & Knowledge Management: Confluence. * Development: Salesforce DX, VS Code, Git. * Agile Framework: SAFe (Scaled Agile Framework). Soft Skills:  * Excellent English communication skills — written and spoken (mandatory). * Strong ownership mindset with proven ability to lead, influence, and mentor peers and Tech Leads. * Detail-oriented with zero-defect delivery attitude and proactive, senior-level problem-solving approach. * Experienced working with and leading nearshore/offshore teams alongside Paris-based product squads. * Comfortable operating as a technical reference and stakeholder-facing lead across the organisation.   Mandatory Certifications:  * Salesforce Platform Developer I — All profiles. * Salesforce Platform Developer II — All profiles (mandatory). * JavaScript Developer I — All profiles. * Platform App Builder — All profiles. * Development Lifecycle & Deployment Architect — Mandatory. * Integration Architect — Mandatory. Preferred Qualifications (Nice to Have):  * Salesforce Sales Cloud Consultant certification. * Exposure to Salesforce Service Cloud or Field Service Lightning (Priority 2 workstream — useful for cross-Factory collaboration, not core to this role). * Exposure to Salesforce Marketing Cloud (AMPscript, Journey Builder, Data Extensions) (Priority 3 workstream — not core to this role). * Knowledge of Salesforce MuleSoft or other middleware/integration platforms. * Extensive experience working in Luxury, Retail, or Fashion industry CRM environments. * Strong understanding of Salesforce AI capabilities: Einstein, Agentforce, or Copilot features. * Sharing & Visibility Architect certification. * Identity & Access Management certification. * Application Architect or System Architect certification (CTA track). * French language proficiency (Nice to Have — product teams based in France). If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.  COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.    THE BENEFITS   This is a fulltime position based in Bengaluru. Beyond a competitive compensation package, we offer:  * Flexibility, with remote and hybrid work options (country-dependent)  * Career advancement, with international mobility and professional development programs  * Learning and development, with access to cutting-edge tools, training and industry experts  Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.     YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud! Only engage with official Valtech email addresses ending in @valtech.com. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.