Senior IT Operations Engineer

Vi är specialister på bemanning och konsulttjänster inom IT och teknik – från lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis. För dig som kandidat innebär vi en trygg partner som erbjuder spännande uppdrag, personlig utveckling och nära kontakt med våra rådgivare. Vi ser till att du får rätt uppdrag för din kompetens och dina ambitioner – alltid med människan i centrum. För våra kunder betyder det att vi är en pålitlig leverantör som snabbt kan matcha rätt kompetens med rätt behov. Utöver vår egen starka konsultorganisation har vi även ett utökat partnernätverk, vilket gör att vi kan erbjuda ännu större flexibilitet och bredd i leveransen. Samarbete och kvalitet präglar allt vi gör, och våra kärnvärden sammanfattas i vårt löfte: Empowering the Nordics through people. Eccera har 300 anställda och kontor i Stockholm, Göteborg, Malmö och Linköping. Vi är medlem i Almega Kompetensföretagen och följer deras tecknade kollektivavtal med Unionen. Vi söker nu en Senior IT Operations Engineer som vill vara en nyckelperson i arbetet med att säkerställa en stabil, säker och framtidssäkrad IT-miljö. På detta uppdrag hos vår kund i Värnamo kommer du att ingå i ett nordiskt team och arbeta nära verksamheten med ansvar för drift, utveckling och support av affärskritiska IT-system och infrastrukturlösningar. Rollen kombinerar tekniskt djup med ett verksamhetsnära arbetssätt och passar dig som trivs med både operativ problemlösning och långsiktig utveckling. Som konsult på Eccera får du en trygg anställning och samlar på dig värdefull arbetslivserfarenhet på uppdrag hos våra kunder. Din konsultchef stöttar dig i din utveckling där du hela tiden fyller på med nya erfarenheter och kunskaper. En utmärkt möjlighet att göra karriär. Dina arbetsuppgifter Ansvara för drift, underhåll och utveckling av IT-infrastruktur, servermiljöer och nätverkslösningar.  Agera teknisk specialist och eskalationspunkt för komplexa incidenter och tekniska problem.  Administrera och vidareutveckla Microsoft 365-plattformen och relaterade molntjänster.  Arbeta proaktivt med övervakning, prestandaförbättringar och säkerhetsrelaterade initiativ.  Säkerställa att IT-miljön följer interna riktlinjer, säkerhetskrav och etablerade processer.  Dokumentera lösningar, rutiner och förändringar samt bidra till kontinuerlig förbättring av IT-leveransen.  Din profil Du har flera års erfarenhet inom IT-drift, infrastruktur eller systemadministration.  Du har god kompetens inom Windows Server, nätverk och Microsoft 365.  Du är van vid avancerad felsökning och hantering av komplexa tekniska miljöer.  Du har ett starkt säkerhets- och kvalitetstänk samt arbetar strukturerat och metodiskt.  Du är lösningsorienterad, initiativtagande och trivs med att ta eget ansvar.  Du kommunicerar obehindrat på svenska och engelska och har lätt för att samarbeta med både tekniska och verksamhetsnära intressenter. För att lyckas i rollen ser vi att du är en prestigelös lagspelare med ett genuint teknikintresse. Du motiveras av att skapa stabila IT-lösningar, driva förbättringar och bidra till en effektiv och välfungerande IT-miljö. Vad vi erbjuder På Eccera får du de verktyg du behöver för att nå dina mål. Vi erbjuder alla våra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi sätter stort värde på att våra medarbetare hela tiden ska fortsätta att utvecklas. Därför erbjuder vi dig möjligheten att lägga upp en individuell utbildningsplan, där vi bekostar såväl studiematerial som själva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot rätt uppdrag i takt med att du avancerar.

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,800 Tideans globally * Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM:  The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment. The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions ABOUT THE ROLE:  As IT Workplace Operations Engineer, you will be responsible for ensuring a seamless, secure, and scalable IT Experience across our global workforce, hybrid workforce. This role is both hands-on and strategic. You’ll take an active role in technical execution, guiding a high performing team that supports our employees across locations. You’ll oversee day-to-day IT Service delivery, infrastructure reliability, and user support, while also driving automation, process improvements, and cross-functional collaboration. Working closely with Workplace, Security, People Ops and Engineering teams, you’ll ensure that technology empowers our employees to do their best work-whether they’re in office or remote. * Manage IT operations for both in-office and remote teams, ensuring a smooth, efficient , and high-quality service delivery * Provide hands-on support for IT service management processes, including incident, request , problem, and change management (aligned with ITIL or similar frameworks) * Mentor and develop a high-performing IT Operations team, providing guidance  and fostering a culture of continuous improvements and collaboration. * Manage IT infrastructure and endpoint management systems, including Intune, Jamf, SSO, MDM and core SaaS platforms, ensuring system availability and performance * Oversee IT asset management, including procurement, life cycle tracking, provisioning, and secure decommissioning of devices and IT resources * Ensure seamless employee experience by overseeing onboarding, offboarding and device management workflows, collaborating closely with People Ops and Security teams * Collaborate with cross-functional teams, such as Engineering, Workplace and Security, to ensure alignment on technology initiatives, security policies, and operational improvements * Drive automation and process efficiency, identifying and implementing opportunities to reduce manual work and enhance support through automation tools, scripting and system integrations * Participate in the on-call rotation to provide after-hours technical support as required * Ensure compliance with company policies, security protocols and industry best standards, supporting audits, risk assessments and security posture improvements WHAT WE ARE LOOKING FOR:  * 4+ years of hands-on experience in IT Operations Engineering. * Proven track record in IT Operations across engineering, support, and site services, ensuring reliability and efficiency at scale * Strong experience in implementing ITIL-based processes to drive standardisation, reduce operational noise, and improve service delivery * Skilled in balancing day-to-day operational demands with long-term strategic improvements including automation and process optimisation * Hands-on expertise with modern IT tools including Microsoft Intune, Meraki Wireless Networks, Jamf, Github and Terraform, with focus on Infrastructure as Code(IaC) * Experiences in driving automation initiatives to eliminate respective tasks and streamline support operations * Adept at building clear workflows, documentation, and accountability frameworks to transition teams from reactive to proactive operations * Effective communicator with both technical teams and executive stakeholders, translating operational metrics into business impact * Passionate about enabling productivity, scalability and a seamless end-user experience through strong IT foundations WHAT YOU’LL GET IN RETURN:  * Competitive Compensation -  competitive salary and share options * Time Off – Generous annual leave on top of bank holidays. * Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey. * Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide. * Health Insurance – Private family insurance with additional OPD coverage and top-up options. * Life & Accident Cover – Comprehensive accidental and life insurance protection. * Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops. * Volunteering & Development Days – Paid days annually for volunteering or personal growth. * Learning & Development – Annual budget for books, courses, coaching, and more. * WOO (Work Outside the Office) – Work from abroad for up to 90 days annually. * Home Office Setup – Contribution towards setting up your home office * Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement. * Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent). TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: * Tide does not charge any fees at any stage of the recruitment process. * All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address. * Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.