Operations Manager (InsurTech)

Soho House

The Role.. This is a fantastic opportunity to join the Internal Audit & Risk Management (IA&RM) team at Soho House, based in our Milton Keynes located hub. You will work across a wide range of areas in the UK and internationally, giving you real breadth and variety in your role. As a trusted advisor, you will review and challenge how the business operates, support improvements to the risk environment, and make a tangible impact during an exciting period of transformation. What makes this role stand out is the mix of traditional audit delivery with enterprise risk management, giving you exposure to every corner of the business from commercial operations to group functions. If you’re looking for a role that blends challenge, variety, and the chance to influence a brand’s journey, this is it. Our business support teams are in the office four days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. What you will do: 1. Assist in the preparation of a risk based annual audit plan. Support execution of the audit plan – perform testing on internal controls, financial reporting controls (ICFR, SOX (if applicable), to confirm design and operating effectiveness; assurance reviews on operations, supply chain, group functions, transformation programme, and ESG reporting. 2. Support the planning and execution of internal audits, including walkthroughs, control testing, root cause analysis for deficiencies / findings, documentation in accordance with professional standards and internal methodologies, and timely reporting of findings. 3. Track, monitor, and support the remediation of audit findings, process and control deficiencies, partnering with process owners to ensure timely resolution. 4. Provide support for the documentation and implementation of new or enhanced internal controls, especially in response to regulatory changes or system/process updates. 5. Assess adherence to company policies, regulatory requirements, ethical codes, and anti-bribery/fraud policies. 6. Assist in the maintenance and updating of risk and control matrices (RCM) across financial, operational, and IT processes. 7. Assist in the preparation of periodic audit dashboards for senior stakeholder review. 8. Assist in performing periodic fraud assessment and investigation of fraud incidents including root cause analysis, reporting and tracking of mitigation steps to strengthen the anti-fraud environment aligned with local legislations and US and UK legislations (UK - Anti-Bribery and Corruption Act, Corporate Criminal Offence; US – Foreign Corrupt Practices Act). 9. Support the Enterprise Risk Management (ERM) framework by assisting in regular risk assessments and "deep dives" to identify, assess, and quantify enterprise-wide risks in business units e.g., Finance, IT, HR, Legal, Procurement, Operations, Business Development, and other functions. 10. Partner with business units to understand risks, implement appropriate remediation /mitigation strategies and plans, track actions to ensure timely resolution, and help embed risk management practices. 11. Assist in developing, implementing, and maintaining ERM policies, processes, and tools. 12. Assist in monitoring the Key Risk Indicators (KRIs), maintenance of the enterprise risk register and preparation of periodic reports for senior leadership and board-level committees to support governance over key enterprise risks. 13. Work closely with the central accounting team in Milton Keynes to ensure proper documentation and completion of key accounting activities e.g., Balance Sheet reconciliation. 14. Work and share audit methodology with guest auditors from finance and other teams across the business. 15. Work with the finance and business teams on short term assignments to enhance finance and business knowledge. Key Qualifications & Skills 1. Professional qualification (ACA, ACCA, CPA or IIA). 2. 3–5 years of experience in internal audit, SOX testing, internal controls testing within finance, operations, IT environments (ITGC), or risk management. 3. Strong understanding of risk management, internal controls, and auditing principles. 4. Proficiency in audit methodologies, testing approaches, and documentation standards. 5. Familiarity with risk and control matrices (RCMs), remediation tracking, and control design assessment. 6. Excellent analytical skills with the ability to identify risks and recommend improvements to risk mitigation. 7. Previous experience in hospitality is desirable but no essential. 8. Strong communication and collaboration skills, with the ability to engage with process owners and senior stakeholders. 9. Problem-solving, critical thinking, and attention to detail. 10. Proficiency in MS Office. 11. Willingness to travel from time to time (20%). Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Annual Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rates * Private Health and Dental Care * Weekly Pay * Life Assurance * Up to 50% Staff Discount on Cowshed & Soho Home * In Office Dog Policy on Fridays * Season Ticket Loan * Christmas Office Closure * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Insurtech Insights

Do you thrive in a fast-paced environment where you take on real responsibility from day one? Are you organised, detail-obsessed, and energised by making complex events run flawlessly? If you already know the events world — and love keeping clients, vendors, and deadlines on track — you might be our next Global Event Operations Manager. ABOUT US Insurtech Insights is a global insurance media company that connects 15,000 executives, entrepreneurs, and investors building the future of insurance through three large-scale conferences in London, New York and Hong Kong. Insurtech Insights is part of Emerald. Throughout the year, Emerald delivers meaningful connections through 142 live events and 16 media properties, built on deep market knowledge, industry experience, and data-driven insights.  WHAT WE OFFER YOU As our Global Event Operations Manager, you'll be a key player in delivering some of the most ambitious conferences in our portfolio. You'll own real workstreams, work closely with sponsors and partners, and see the tangible results of your work at every live event. We provide: * Hands-on operational experience where your work directly shapes the success of our events * Close collaboration with our CEO and leadership team on how our conferences come to life * Genuine growth potential across Emerald — we believe in promoting internally and have the track record to prove it YOUR RESPONSIBILITIES You'll be at the heart of how our conferences get delivered, working across multiple events at once. You will: * Act as the day-to-day point of contact for sponsors and exhibitors, managing their deliverables, deadlines, and queries end-to-end * Coordinate branding and print production, booth and lounge specs, and creative assets with our design team * Manage venue logistics — floor plans, catering, AV, and on-site coordination — to keep everything running smoothly * Build and manage vendor relationships, negotiating costs and keeping delivery on track and on budget * Track deliverables and budgets across several concurrent conferences, flagging issues early * Be on-site during our live events to ensure we surpass our high attendee-satisfaction standards WHAT WE EXPECT FROM YOU You have a strong work ethic and a high sense of urgency. You take ownership, follow through on commitments, and stay calm under pressure when an event is live. You're humble, proactive, and share our passion for building things. We also expect that you: * Have events experience — this is essential. Whether you've worked on the organising side, coordinated events, or been a sponsor or exhibitor at a conference, you already understand how this world works. Adjacent coordination roles (large corporate events, agency-side) are very welcome. * Have an eye for design and aesthetics — experience working with creative or design teams is a strong plus, as you'll be coordinating branding, signage, and print assets * Are exceptionally well-organised and able to structure and prioritise across competing deadlines * Like building and nurturing relationships, and have strong negotiation skills * Have a UK work permit * A degree is welcome, but relevant events experience matters more TRAVEL This is a London-based role, but you'll travel internationally to our live events (including New York and Hong Kong) to support delivery on-site. Start date is flexible. The role is onsite, Monday to Friday, based at our offices at WeWork Victoria in London. We work at pace and collaborate in person to create market-leading, unmatched events throughout the year. We'd love to have you on the team.

Akur8

Akur8 is a fast-growing InsurTech scale-up on a mission to help insurers make better decisions, faster. Our SaaS platform turns complex risk data into clear, transparent insights, enabling teams to price risk accurately today and anticipate claims tomorrow. Powered by advanced analytics and transparent machine learning, Akur8 brings speed, reliability, and clarity to critical insurance decisions — developed by multidisciplinary teams in product, engineering, and actuarial expertise. Recognized globally, Akur8 has been featured in: * CB Insights’ Insurtech 50 (2025) * CNBC’s InsurTech Top 150 (2025) * InsurTech100 Global Insurtech Top 100 (2025) * Professional Equality Index 97/100 (2025) With 40+ nationalities across 8 global offices, we serve 320+ clients across 4 continents — scaling rapidly in mature insurance markets. We are proud to be an equal opportunities employer, assessing all applications fairly based on skills, experience, and potential. Diversity, equality, and inclusion are core to who we are. As Akur8 continues to expand globally, we're looking for a Payroll & Admin Manager with a strong expertise in multi-country payroll and HR operations to join our People Team and take ownership of our payroll operations across all our offices worldwide (France, Canada, USA, UK, Japan, Italy, Germany, Spain and growing). This position reports directly to our Chief People Officer. You will be the go-to expert for all things payroll. On one hand, you will oversee French payroll operations entirely in-house (126 employees), ensuring full compliance with local labor law and social legislation. On the other hand, you will act as the central point of contact with our external payroll providers in our international offices, ensuring accuracy, timeliness, and consistency across all entities (102 employees). As a Payroll & Admin Manager, your main responsibilities will include : Payroll * Own and oversee end-to-end payroll operations for all entities: France (Payfit), USA (Justworks), Canada, Japan, Italy, Germany & UK (external accounting firm) ; * Review and validate payroll inputs ; * Ensure all social and statutory declarations are filed accurately and on time ; * Coordinate with external payroll providers, and benefits vendors across all geographies ; * Monitor payroll-related compliance and stay updated on changes in labor law and tax regulations across jurisdictions ; * Partner closely with the Finance team to ensure accurate payroll accounting entries and smooth budget monitoring. Team Management * Manage, coach, and develop two direct reports: a Payroll & HR Admin Officer based in Paris and a Payroll & HR Admin Officer based in Montreal ; * Organize workload, set priorities, and ensure consistency of processes across the two offices ; * Act as the escalation point for complex or sensitive cases handled by the team. HR Administration * Oversee admin processes for the full employee lifecycle from onboarding, to offboarding, across all entities ; * Ensure data integrity across all HR systems and tools across the full employee lifecycle ; * Oversee employee benefits selection and administration across all geographies (health insurance, meal vouchers, retirement, commute benefits, etc.) ; * Coordinate with HR, external legal and compliance advisors as needed ; Process & Projects * Identify and drive process improvement initiatives to ensure scalability as Akur8 continues to grow ; * Support HRIS optimization and data quality initiatives in close collaboration with other members of the People team. * Contribute to internal audits, compliance reviews, and administrative requirements. * Play an active role in Akur8's AI transformation journey within the People team: identify opportunities to leverage AI to automate, simplify and improve payroll and admin workflows, and act as a change driver to help your team adopt new AI-powered tools and practices. Tech Stack : Payfit (France payroll), Justworks (USA payroll), Deel (HRIS), Google Workspace / Excel, Dust, Jira … We're looking for innovative and rigorous minds with solid experience in an international environment.   Educational / Professional Experience * You have 7+ years of professional experience in payroll, including at least 2 years in a managerial or team lead role. * You have a Bachelor's degree or equivalent in Payroll, HR, Business Administration, or a related field. * You have experience working in a fast-scaling SaaS or tech company.   Hard Skills * You have strong, hands-on expertise in French & International payroll across multiple entities, social declarations, and labor law compliance. * You are comfortable working with external payroll providers, benefits vendors, and accounting partners. * You have experience with payroll and HR tools and are comfortable evaluating and implementing new solutions. * You understand how payroll data flows into financial reporting and can work closely with Finance stakeholders. Soft Skills * You are extremely organized, rigorous, and detail-oriented: accuracy is at the core of everything you do. * You are empathetic, discreet, and trustworthy: you handle confidential information on a daily basis and treat it with the utmost reliability. * You have a strong sense of ownership, autonomy, and a natural ability to structure and lead a team through ambiguity and growth. * You have strong organizational skills, to work on several projects simultaneously, work cross-functionally and across time zones with global teams. Language Skills * You are fully fluent in French and English, both written and spoken, and are comfortable working in a multicultural, international environment IMPORTANT: You must possess an employment status that will allow work from our offices in France. As a newcomer, you'll be joining a diverse, highly skilled and motivated team, with a strong Tech DNA, colleagues that are eager to share their knowledge and passion.   We care about strong teamwork and a positive day-to-day environment. The team regularly connects through optional activities such as team lunches, sports, karaoke, or occasional after-work gatherings.   In addition to this, we will provide you with: * Competitive salary + annual bonus * Hybrid office/home working policy * 25 days of paid holidays + RTT * Gym membership with Gymlib * Excellent health insurance (including spouse and family coverage) with Alan * Swile lunch vouchers (12,10€) * Public transportation reimbursement (75%) + sustainable mobility allowance * IT equipment allowance (500€) * Sponsored crèche access with Babilou * Free cafeteria with fresh fruit, drinks and snacks * Great office in the heart of the 9th arrondissement of Paris AS PART OF OUR RECRUITMENT PROCESS, WE MAY CARRY OUT BACKGROUND CHECKS IN LINE WITH THE APPLICABLE LAWS AND REGULATIONS IN THE COUNTRIES WHERE WE OPERATE. THESE CHECKS MAY INCLUDE VERIFICATION OF EMPLOYMENT HISTORY, EDUCATION, AND, WHERE LEGALLY AUTHORIZED, CRIMINAL RECORDS. ANY BACKGROUND CHECKS WILL BE PERFORMED LAWFULLY BEFORE FORMAL EMPLOYMENT CONTRACTS ARE SIGNED, WITH THE CANDIDATE’S CONSENT, AND ALL INFORMATION COLLECTED WILL BE HANDLED CONFIDENTIALLY. WE MAY USE ARTIFICIAL INTELLIGENCE (AI) TOOLS TO ASSIST WITH CERTAIN STAGES OF THE RECRUITMENT PROCESS. THESE TOOLS ARE USED TO SUPPORT OUR RECRUITMENT TEAM AND DO NOT REPLACE HUMAN DECISION-MAKING. FINAL HIRING DECISIONS ARE ALWAYS MADE BY PEOPLE. IF YOU WOULD LIKE FURTHER INFORMATION ABOUT HOW YOUR DATA IS PROCESSED, YOU CAN CONTACT US AT DPO@AKUR8.COM.