Norwegian speaking Customer service consultants- Fuengirola

We are now looking for customer-focused employees for our clients office in Torrevieja! We are searching for those who work well independently and are passionate about delivering excellent service to our customers. Our customers may find themselves in vulnerable situations and it is important to us that they receive the right assistance. As a customer consultant, you will work as part of a larger team that helps and supports each other when needed. As a customer consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. To accomplish this, you will work as a customer consultant in various systems to solve the challenges as effectively as possible. Additionally, you will assist our partners in the insurance and automotive industry with various questions related to roadside assistance. To succeed in this role, we would like you to possess the following skills: Experience in customer service would be an advantage Fluent in Norwegian, both spoken and written Proficient in English, both spoken and written Good knowledge of data/technology In terms of personal qualities, you are ideally someone who values good work ethics and has strong teamwork skills. You excel in communication and are comfortable working both individually and in a team, as well as being at ease with data and the phone as work tools. As a person, you are likely solution-oriented and approachable, both with customers and colleagues. It is an advantage if you are curious and eager to acquire new knowledge - our days are very dynamic, and we are constantly evolving. For the right candidates, we can offer: Newly renovated offices with sea views in the center of Torrevieja A great working environment with experienced and curious colleagues Comprehensive and structured training and excellent opportunities for personal and professional development A rotating schedule Competitive conditions We look forward to hearing from you! If you have any questions, please don't hesitate to contact us at fredrik@jobsbynordics.com Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

As a Norwegian-Speaking Customer Service Agent, you will serve as a dedicated specialist within PERGOLUX’s international support team, handling the full spectrum of customer inquiries across phone, email, and chat. As our designated Norwegian-fluent expert, customer contacts from Norway are routed directly to you to ensure our Norwegian market receives tailored, top-tier support in their native language, while collaborating cross-functionally to resolve technical issues and optimize internal support workflows. At PERGOLUX, we are driven by integrity, ambition, innovation, humility, appreciation, and unity, bringing Scandinavian-inspired outdoor living design to customers worldwide within a collaborative, growth-oriented environment. WHAT YOU’LL DO * Dedicated Customer Support: Deliver empathetic, high-quality support across phone, email, and chat, independently handling complex inquiries, VIP cases, and installation partner requests. * End-to-End Case Management: Own order and delivery issues — including returns, damages, refunds, WISMO inquiries, and claims — from initial contact through to full resolution while following localized SOPs. * Technical Troubleshooting: Diagnose and solve technical product issues using visual evidence, manuals, and deep product knowledge to provide accurate and effective solutions. * Cross-Functional Collaboration: Partner with logistics, warehouse, sales, and technical teams, maintaining precise documentation across Zendesk, Shopify, and internal tools for smooth handovers. * Knowledge & Process Optimization: Identify workflow gaps, update Help Desk resources (FAQs, macros), and mentor associate agents to raise overall service quality and efficiency. WHAT YOU’LL BRING * Language Proficiency: Fluency in Norwegian (C1+) is essential — this is the core differentiator of the role. Strong English (B1+) is required for communication with our international team. * Bonus Language: German language skills are a highly valued bonus — the combination of Norwegian, English, and German makes you a uniquely versatile addition to our multilingual CS team. * Relevant Experience: 2–4 years of customer support or technical service experience, ideally within a fast-scaling e-commerce environment. * Communication & Conflict Resolution: Outstanding written and verbal communication with active listening skills, strong empathy, and confident de-escalation abilities. * Digital & Tool Fluency: Proficiency with multi-channel ticketing platforms like Zendesk and Shopify, alongside strong multitasking abilities and SLA management. * Ownership & Continuous Improvement: Sound judgment in handling non-standard cases independently, paired with a process-improvement mindset to enhance team workflows. BENEFITS * Real Ownership – Take meaningful responsibility in your role and directly influence key business outcomes. * International Team – Collaborate with passionate colleagues across Europe, gaining exposure to diverse perspectives and ideas. * Outdoor Lifestyle Discounts – Enjoy exclusive discounts on PERGOLUX products. * Fast-Track Career Opportunities – As we scale quickly, you’ll have significant opportunities to grow into senior leadership roles. * Team Culture – Be part of regular team events and a culture that celebrates wins—big and small. * Bike Leasing Program – Benefit from a sustainable and cost-effective bike leasing option to support commuting and an active lifestyle. HOW TO APPLY We’d love to hear from you! Apply via our PERGOLUX Career Page or reach out through PERGOLUX LinkedIn.