Customer Success Manager (Europe)

Pigment

Join Pigment: The AI Platform Redefining Business Planning   Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.   Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.   With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.   At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

Enode

ABOUT ENODE The grid was built for predictable, centralised power. Today it's absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale. Enode provides the infrastructure layer that makes this possible. Our Connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation tooling gives energy companies the building blocks to manage those devices locally - think smart charging for EVs. Our Flex product turns those connected devices into a flexible, controllable asset for energy companies. We work with device manufacturers across the energy hardware ecosystem - from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We're backed by Y Combinator, Lowercarbon Capital, and Creandum. The decisions made now will shape how the energy system gets built. We're looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition. WHAT WE’RE LOOKING FOR: Our Customer Success team works with some of the most ambitious energy companies in Europe, helping them bring Enode's infrastructure to life inside their consumer energy products. Those products, and the work of our Customer Success Team, sit at the heart of the energy transition. We’re hiring a Customer Success Manager to work closely with our customers’ teams, helping them launch and scale products and propositions that save end users money, balance the grid, and facilitate an energy transition. We have a small Customer Success Team, which is currently growing due to commercial traction. As an early member of the team, you will have real influence on how our CS function gets built. The playbook for how customer success operate at Enode is still being defined and you'll be expected to help do so. In this role, you will: * Manage a portfolio of prioritised customers, working closely with their product and engineering teams, as well as senior stakeholder. You’ll own retention and expansion for your accounts supported by Customer Engineers, Account Executives and our Enode Product teams * Own the full post-sales cycle from product development through to launch and scale, including testing new CS strategies and approaches along the way to drive customer impact * Build the Customer Success function at Enode - shaping our approach, processes, systems and tooling that will define how we operate as we scale; * Collaborating closely with our product teams to ensure what we build reflects what customers actually need * Partnering with Sales and Marketing to improve the customer journey from first touch point through to long term success THIS ROLE WILL BE RIGHT FOR YOU, IF: To succeed at Enode you should be passionate about our mission to accelerate the energy transition, and excited to roll up your sleeves and take part in early stage company-building. * You have 2+ years of relevant experience in early-stage CS at a fast-growing start-up, or applicable experience from management consulting (i.e. with start-up, technology or energy focus). * You’re comfortable in a customer-facing role and have strong client hands, communication skills and ability to build trust-based relationships with at all levels of an organization * You have a start-up mindset, with high levels of agency, drive and ambition * Are comfortable in a fast-paced environment with high levels of ambiguity. * You’re entrepreneurial and energized by building from the ground up. * You're motivated by ownership and the chance for accelerated career growth * You're analytically strong and a first principles thinker, when something isn't working, you diagnose before you escalate * You have the ability to work collaboratively in a cross-functional team environment * Bonus: Experience from either the energy sector and/or API products WHAT WE OFFER: * Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale. * A mission-driven, fun and caring environment with high drive and ambition. * Competitive compensation, including a very attractive employee option program - you’re part of our journey. * Access to best in class AI tooling, we think the ceiling on what a small team can do has fundamentally shifted, and we want you to feel that. * Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand. * Three annual off-sites to connect with the team in exciting & fun places. * Flexible, human-first culture. * Stipend for setting up your home office. ------------------------------------------------------------------------------------------ A FEW THINGS TO NOTE: * Enode is an equal opportunities employer. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. * Our values are integral to the way we work and are embedded into all our hiring processes. You can read more about our values here.

Secfix

Remote (+/- 2hrs from Germany GMT+1). C2 German Language is essential About Secfix At Secfix, we’re at the forefront of automating security compliance in Europe. We help companies get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy and reduce hundreds of hours of manual work. Secfix is run by a 100% remote team with hubs in Munich, Berlin and London. We’re a high-performing team looking for passionate, execution-focused, owners to help us automate security and compliance for modern companies and become the European compliance automation leader. We’ve just raised our $12M Series A and are backed by top VCs, including Alstin Capital, Neosfer (Commerzbank), and Bayern Capital. About Our Team We’re a fun, close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels. We are a team with founders passionate about Y Combinator product principles and building a great remote culture. We are solving a real need with a huge $97bn market and the future is very bright. About you: We are seeking a highly motivated Customer Success to join our team and work with our customers from the DACH region. In this role, you will manage the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support. You will improve our CSM processes and set up the infrastructure (tools, processes, way we work) to be highly impactful. You will work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy. You will also serve as the point of contact for your customers and drive them to specific business outcomes on their timelines. Preferred experience & culture: * Drive customer adoption and ensure successful onboarding to increase customer retention and revenue * Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey * Onboard and support Secfix customers through the lifecycle of their certification journey * Become an expert in ISO 27001, GDPR and other forms of compliance * Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy * Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines * Write and record educational and technical content for our knowledge base. Requirements: * English (fluent) and German (C2) * Great time management and organisational skills * Excellent communication skills * Ideally 1+ years of experience in customer success, customer experience, or account management roles at a high-growth B2B SaaS company * Comfortable talking through basic technical concepts with a technical audience * Proven track record of managing multiple concurrent projects * Experience working with cross-functional teams (Sales, Support, Engineering, Product) * Energetic and engaged with remote culture Nice-to- have: * Know your way around Intercom, Clickup, Zapier, Google Spreadsheets, Claude and Notion * Other languages * Entrepreneurial mindset We are very proud of our Secfix values - and look for candidates who share them. They are: * We are obsessed with our customers. We start with the customer and work our way backward to create amazing products they love. * We build everything in a smart way. We love working by YCombinator's principles and preach those to our team. * We create trust within our organisation. Transparency and ethics are within our DNA. * We are hacky. A functional prototype delivered within 2 weeks is worth more than a perfect solution delivered in 2 months. * We take ownership. Building a startup is about ownership and being accountable for timely delivery. * We are leaders of remote work. We are passionately building a culture where people can be productive working from anywhere. What We Offer * Remote Work: 100% remote work with a virtual office in Gather. * Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab. * Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success. * Holidays: 26 days holiday + local public holidays. * Health Insurance: Comprehensive health coverage. * Development Budget: €1,000 annual personal development budget. * Workspace Budget: Remote workspace budget and access to co-working spaces. * Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!). * Tech Equipment: Latest tech equipment (MacBook, monitors, headphones). * Company Events: Company-wide events to build relationships and have some fun! * Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors. INTERVIEW PROCESS: 1. 20-30 min - Intro call with Talent team 2. Take-home Assessment 3. 45 min - Interview with CS Lead 4. 60 min - Culture interview with CS Lead and Co-Founder Please note: We are an equal-opportunity employer and remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. Read more about our Remote Culture here.