Pool Club Team Leader

Soho Farmhouse Ibiza… Set in a working olive grove, Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar. The Role.. As Assistant Restaurant Manager, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food offerings. Demonstrating a professional approach towards our Managers, employees and guests, you are responsible for the day-to-day management of the club, any associated events in the club and including the member and guest experience. Keeping up to date with food/dining trends throughout the World, whilst ensure that the entire Club team display a ‘can do’ attitude in alignment with Soho Farmhouse Ibiza values. Main Duties and Responsibilities.. * Work hand in hand with Club Manager * Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction * Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team * Ensuring that members and guests have a great experience and resolving any issues before they depart * Provide support directly to the team on the floor including (but not limited to) * Leading by example with a hands-on approach, setting an energetic pace and standards * Daily assignments of responsibilities to all the team * Organization and control of mise en place * Daily staff briefings including comprehensive information on members and guests and any other relevant information * Showing leadership thorough thoughtful decision making * Ensuring the team are handling and reporting any negative feedback to allow it to be addressed immediately * Taking immediate corrective action when any incidents occur * Ordering and purchasing of products for the Club * Manage and operate the POS system and ensure all items are updated as necessary * Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving * To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards * Ensure the menus are updated monthly and are correct at time of printing, adhere to GM’s and Club Manager deadlines for menu printing * Coordinate tasks and work with other departments to ensure that the department runs efficiently * Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees * Ensure employee compliance with company standards and policies and external regulations * Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job * Assign and ensure work tasks are completed on time and that they meet appropriate quality standards * Maintain the highest level of appearance at all times P&D Responsibilities.. * Prepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently * Manage the Annual leave responsibly ensuring that employees take their entitlement within the year * Ensure working hours are logged (daily/weekly) for accurate payroll purposes for all departments you are responsible for * Identify recruitment needs in line with company and statutory requirements and in partnership with P&D, recruit a team that meet and exceed customer service standards * Communicate via regular team meetings, one to one job chats and training sessions * Carry out regular performance reviews, provide feedback and coaching to direct reports as per the P&D guidelines - adhering to deadlines * Deal with poor performance through job chats and where necessary, facilitate disciplinary processes according to Soho House procedures * Participate and lead internal trainings and attend external trainings where necessary * Train and develop the team to deliver to Soho standards and exceed customer’s expectations * Produce an in-depth training plan for your department to drive sales and profits; liaising with P&D Manager to ensure all training goals and objectives are being met Finance and Economy.. * Report cash takings accurately on a daily basis ensuring adherence to company policies * Maintain costs and wage margins within budget * Inspire, lead and motivate the team to produce drinks to specification to control/achieve profitability * Be proactive in the opportunity of improving profitability within the department at all levels (i.e. through controlling wastage, being responsible for the economy of all utilities and resources) Health & Safety.. * Adhere to food safety and handling policies and procedures such as First In-First Out (FIFO) and Cold Chain compliance, across all food related departments or areas * Ensure daily fridge temperature records and food labelling are maintained and up to date at all times * Maintain the highest level of health and hygiene standards and respect HACCP * Ensure personal hygiene requirements are adhered to * Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures and that all the team are aware of their Health and Safety responsibilities * Ensure that any accidents of colleagues, Members, Guests and Visitors are reported immediately to the appropriate people * Ensure the team wears appropriate protective clothing when necessary Profile.. * Previous experience as an Assistant Food & Beverage Manager or in a similar role within a hotel or a high-volume restaurant. * Proficiency in restaurant management systems such as OpenTable and Micros. * Strong numerical and analytical skills. * Excellent communication and interpersonal skills. * Proven leadership abilities, with the capacity to motivate and unite teams. * Flexibility to work during operational hours, including evenings, weekends, and school holidays. * A degree or diploma in Hospitality Management or a related field is an advantage. * Professional proficiency in both Spanish and English is required. Benefits.. Soho House offers competitive compensation packages for the Assistant Club Manager that feature global benefits and perks. We offer training to develop the technical and managerial skills necessary to grow your career. * Nutritious meals whilst on shift * Continuous training to develop yourself personally and professionally Who We Are.. We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. http://www.sohohouse.com/careers . We’d love you to come on board as our next Assistant Club Manager! We don't provide accomodation

The company Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. THE TEAM The Acquisition Strategy and Tech team is the integrated growth engine for iwoca in Germany. We bridge the gap between high-level commercial strategy and the technical systems that power our customer journey. By combining growth analytics, performance modeling, and full-stack engineering, we own the end-to-end acquisition funnel – from the very first touchpoint to a completed loan application. Our Core Focus: Strategic Growth & Analytics: We serve as the central hub for our Direct Marketing and Sales channels. We translate complex data into actionable strategies, ensuring our outreach is both scalable and profitably managed. Technical Infrastructure: We build and maintain the proprietary systems and models that drive our German operations. This includes optimizing the "User Experience" (UX) to ensure a frictionless onboarding process for small businesses. Operational Excellence: We connect the dots between data-driven decision-making and real-world commercial impact. Our mission is to ensure every potential customer receives a clear, relevant, and rapid understanding of how iwoca can fund their business. We are a fast-moving, cross-functional unit designed to turn strategic hypotheses into measurable results. Whether it’s refining a marketing model or shipping a new feature in the application journey, we ensure that iwoca’s expansion in the German market is backed by robust tech and a clear commercial North Star. The role This role sits at the intersection of commercial strategy, data, and technology. Reporting into the Head of Direct Acquisition, you will lead a high-performing, interdisciplinary team of three and own acquisition and activation outcomes for the German market. Your primary objective is to co-define the growth strategy and partner closely with engineering and data teams to build the systems, onboarding journeys, and experiments that bring that strategy to life. The scope of this role is broad and we're not looking for someone with deep expertise in every domain the team covers – spanning strategy, analytics, product development, and data science – but rather someone intellectually curious, and skilled at asking the right questions. You'll define hypotheses, lead cross-functional initiatives, and own the roadmap for how iwoca engages with German businesses. You will be accountable for measurable impact on acquisition and conversion, bringing ideas to life through rigorous commercial insight, strong customer empathy, and practical delivery. As a Lead, you will also be responsible for coaching your team and establishing the operating rhythm for this new unit. Market and problem understanding * Deeply understand the German SME lending landscape, customer needs, and competitive context to sharpen our go-to-market strategy. * Translate market and customer insight into clearly defined product problems and prioritised commercial opportunities. * Inform targeting and segmentation strategies to help Marketing and Sales reach the right customers. Product build and optimisation * Own the roadmap for acquisition and onboarding, working with engineers and data scientists to develop tools such as lead scoring systems, eligibility checkers, and onboarding journeys. * Work with marketing and sales to evolve website content, sign-up flows, and decisioning logic to increase conversion. * Influence future team capability by helping define priorities, roles, and processes as we scale. Experimentation and insight * Design, run, and interpret A/B tests across messaging, targeting, onboarding tools, and product flows. * Identify opportunities using first-principle reasoning supported by data, customer research, and funnel analysis. Cross-functional collaboration * Manage, coach, and develop a team of at the beginning two commercial strategy analysts and a data scientist focused on acquisition strategy and operational excellence. * Lead cross-functional initiatives, aligning engineering, data, marketing, and commercial stakeholders around clear goals, hypotheses, and success metrics. * Translate high-level business goals into testable hypotheses and actionable briefs for our technical teams. * Help establish the operating rhythm, rituals, and roadmap processes for this new team. The requirements Essential: * Strong commercial mindset with proven experience driving go-to-market strategy and measurable acquisition growth. * Experience in growth strategy, revenue operations, or a highly analytical commercial role with a track record of driving tech-enabled or product-led growth. * Proven people management or team leadership experience, with the ability to build culture and establish operating rhythms in a newly formed team. * Fluency in German and strong written communication skills tailored to customer-facing environments. * Strong analytical capability and experience with experimentation frameworks and A/B testing tools. * Experience working with (or a strong desire to learn about) technical models such as lead scoring, predictive targeting, or qualification logic. * Ability to work from first principles and thrive in ambiguity with curiosity and autonomy. Bonus: * Experience in fintech, lending, B2B SaaS, or regulated products. * Experience working closely with engineering, product, or data science teams to ship features or models. * Knowledge of the German SME ecosystem or B2B financial products. The culture At iwoca, the best idea wins. We model our culture on independent thinking, challenging untested logic, and evidence-based decisions. We prioritise learning and growth, and give people the autonomy to develop in the direction that makes them most effective. We're a tech company and believe in the power of AI to help us work faster and better. We provide the infrastructure where every iwocan always has access to the best models and where those models have access to all of our data. We will help our people to learn how to use and grow with the new tools available to them. The offices We put a lot of effort into making iwoca a great place to work: * Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks. * Events and community-led groups, including running groups, padel, and monthly ping-pong and pool competitions. The benefits * A smart, motivated and international team (we represent over 35 different nationalities) with ridiculous growth-mindset. * 26 days of vacation a year plus a free day for your birthday. * One-month fully paid sabbatical after 4 years. * Mental health support with direct access to certified psychologists via our partner OpenUp. * iwoca takes over a ski chalet in winter so that you and your team can ski or snowboard (and work) for a week. During summer we are drawn to the sun. We’ve been to France, Italy, Spain, and further afield. * Access to the gym membership program, €25 for either Fit711 or Urban Sports Club. * €30 contribution towards the Deutschlandticket. * Company Pension with Canada Life. * Great office locations. In Frankfurt in the middle of the city, our Berlin office is located in Prenzlauer Berg. * A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice. * Corporate Benefits discounts. * ’iwocans’ also benefit from fully stocked fridges in our offices with whatever is needed to strengthen them. There are snacks (both healthy and less healthy) for the whole day. And to make sure we all keep learning, we offer: * A learning and development budget for everyone, including a book budget. * Learning German budget. * Company-wide talks with internal and external speakers. * Access to learning platforms like Treehouse. Useful links: * See iwoca benefits & policies for detail and some additional benefits. * See iwoca interview welcome pack.