At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the
universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's
still so much exciting work to do. Come join us at the heart of trust!
As a Senior Account Manager for the ANZ region, you will fully own your book of business, managing a high-value portfolio of
market-leading customers, including iconic brands such as Canva, Wesfarmers, and Medibank. Your mission is to move beyond a vendor
relationship, positioning yourself as a strategic partner who drives measurable business value and long-term ROI. You will be the
commercial lead for our growth in the ANZ region, requiring sophisticated navigation of large-scale, complex organizations to
unlock and drive new growth opportunities.
What you'll be doing:
* Strategic Partnership & Influence: Develop and maintain executive-level relationships to position Trustpilot as a
mission-critical partner.
* Organisational Navigation: Masterfully navigate large enterprise structures to identify key decision-makers and build influence
at the C-suite level.
* Retention & Risk Mitigation: Own the end-to-end renewal process (GRR), proactively identifying and mitigating commercial churn
risks or competitor threats.
* Portfolio Growth: Drive expansion through upsell and cross-sell opportunities to achieve strong Net Revenue Retention (NRR).
* Financial & Operational Excellence: Leverage deep financial acumen to understand client budget cycles and business metrics,
ensuring accurate forecasting in Salesforce.
* Cross-Functional Leadership: Partner with Customer Success for value realisation and collaborate with Product and Engineering
to align our roadmap with the technical requirements of the ANZ market.
Who you are:
* You have prior experience in customer success, account management, or customer support roles in a SaaS or technology
environment.
* Proficiency in MEDDIC sales methodology and significant experience with Salesforce is highly regarded.
* Proven ability to drive product adoption, customer satisfaction (NPS), and retention results.
* Technically confident and able to guide customers through setup, usage, and best practices.
* Strong communication and relationship-building skills across multiple stakeholder levels
* Comfortable working with data and insights to identify trends, risks, and opportunities.
* Collaborative team player who enjoys working with Account Managers, Product, and Marketing to deliver customer value.
* A good understanding of the digital advertising/search marketing industry – preferred.
* Commercial Acumen: Proven success in achieving revenue targets and a strong understanding of ROI-based selling.
* Strategic Planning: Skilled in building detailed account plans and stakeholder maps for complex, multi-layered organizations.
* Industry Knowledge: A deep understanding of the SaaS ecosystem, digital marketing, and how digital transformation drives
business value within the ANZ market.
We are:
We are passionate about what we do. Our team is super collaborative, diverse, and it’s a fun place to work. Our culture is
fast-paced, and our employees grow as we do. You’ll have plenty of personal development and coaching opportunities. We are ideas
people. We encourage our employees to think outside the box and always champion new ways of working.
What's in it for you:
* A range of flexible working options to dedicate time to what matters to you
* Competitive compensation package including quarterly commission and annual company bonus.
* 25 days holiday (plus public holidays)
* Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
* Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
* Superannuation, salary continuance and life insurance
* Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a
24/7 Employee Assistance Plan
* Paid parental leave
* Cycle to work scheme
* A buzzy office at 55 Collins Street with a fully stocked fridge and all the snacks and refreshments you can ask for There are
also regular socials, lunches and fun offsite strategy sessions — and tons of opportunities to connect and have fun as a team
#LI-Hybrid #LI-KW1
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of
trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help
consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual
Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in
Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we
create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal
symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an
equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans,
doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to
shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different
viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to
race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity,
disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is
appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as
necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the
recruitment process more generally, please let us know by contacting our Talent Acquisition Team
(talent.acquisition@trustpilot.com) quoting the role you wish to apply for.
Vi söker en Senior Account Manager med minst två års erfarenhet som vill ta nästa steg i karriären!
Arbetsuppgifter:Är du en erfaren säljare som känner att det är dags för en större utmaning? Som Senior Account Manager ansvarar du för att driva komplexa affärer, utveckla strategiska kundrelationer och bidra till företagets fortsatta tillväxt. Du arbetar med hela försäljningsprocessen från prospektering och behovsanalys till förhandling och avslut. Rollen innebär stort ansvar och passar dig som vill ta en nyckelposition där du får möjlighet att påverka både affärer och framtida tillväxt.
Kvalifikationer:
Vi söker dig som redan har visat resultat inom försäljning och är redo för nästa nivå.
För att lyckas i rollen ser vi att du:
Har minst två års erfarenhet som Account Manager eller motsvarande
Har dokumenterade säljresultat
Är van att driva affärer självständigt
Har erfarenhet av B2B-försäljning
Kommunicerar professionellt på svenska och engelska
Har god affärsförståelse
Personliga egenskaper:
Du är en person som tar ägarskap över dina affärer och ser möjligheter där andra ser hinder.
Vi ser gärna att du:
Är affärsdriven och resultatorienterad
Har stark förmåga att bygga förtroende
Är strategisk och lösningsorienterad
Trivs med stort ansvar
Har hög egen motivation
Vill fortsätta utvecklas inom försäljning och ledarskap
Bidrar till en positiv och professionell företagskultur
🧡 ABOUT ALMA
At Alma, we believe sustainable commerce depends on fair, well‑balanced trade. Because finance plays a pivotal role in business,
our mission is to put it back in its rightful place - serving merchants and consumers.
Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a
seamless shopping experience - without encouraging bad debt.
As the buy now pay later leader in France and active in 10 European countries, we've empowered over +25,000 merchants and 10
million consumers.
With 380+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting
started!
👐 ABOUT ALMA
Our Account Manager team key role is to position Alma as a true business partner with our top merchants. In short, our Account
Managers are in charge of a portfolio of large accounts, with whom you'll work closely to make them successful.
You'll be arriving at the beginning of the experience, as our team was created in March 2021. There is still a lot to create! This
means you'll have a key role in shaping the function.
Reporting to the Account Manager Team Lead, you will work closely with the Sales team, the Onboarding team, the Retail Training
team and the Merchant Support team.
This position is a permanent role, based in Paris.
💼 ABOUT THE JOB
In a nutshell, your key responsibilities will consist in:
* Manage, negotiate and retain a portfolio of large accounts. Establish trustful relationships with Alma’s large merchants. Be
the key point of communication for the merchants' stakeholders, while working closely with the other functions (Onboarding,
Training, Support).
* Deliver meaningful insights. Analyse merchants' performance to provide superior insights on their businesses. Develop expertise
in your field to constantly position Alma as a strategic partner, helping the merchants achieve their goals.
* Identify key business opportunities. Identify up-sell/cross-sell opportunities on your accounts and develop strategic plans
with the merchants. Ensure your accounts get the most out of Alma (maximise conversion, increase turnover, increase basket
size) by leveraging the tools we have developed.
* Be the voice of merchants. Share insights and feedback from merchants with the Product & Engineering team and the wider
organisation, helping to constantly improve our solution and the merchants' experience.
🧰 YOU WILL WORK WITH
* Salesforce
* Gong
* Aircall
* Dust
* SalesNavigator
🧩 ABOUT YOU
To succeed in this job
* You have ideally more than 5 years of relevant experiences (full-time permanent positions) in similar functions such as a Sales
or an Account Manager / Shop manager in the Retail industry.
* We are seeking individuals who demonstrate coachability and a strong willingness to learn and grow.
* You’re fluent in French and a full professional proficiency in English are mandatory.
* Commercial skills: You like finding new opportunities for mutual gains. You are at ease in negotiation & closing discussions.
* KPI Driven: You are comfortable and autonomous in managing your portfolio using identified key KPIs, you like talking numbers!
And it will be nice if you also
* Demanding and reliable: You set high goals for yourself. You don't compromise on the quality of your work, and you always
deliver on your commitments.
* Empathetic: You easily get into other people's shoes. You are always keen to do the extra mile for clients to make them
successful.
* Autonomous and driven: You know how to find the solution to an issue and look for the information you need. You are comfortable
obtaining information from the Alma teams who can help you obtain solutions quickly (product, finance, risk, sales etc...)
* Great communicator: You have excellent written and oral communication skills. You know how to adapt to your audience.
Don't meet every single requirement? At Alma, we believe great hires come from diverse paths. If this role excites you, we
encourage you to apply. We value potential, curiosity and the ability to grow as much as experience.
🧘 WHAT'S IN IT FOR YOU?
* Join a growing company that's reshaping how merchants and consumers connect
* High ownership from day one, with real impact on business growth
* A fast-paced, entrepreneurial environment where your ideas and results matter
* The chance to help build a category and be part of something meaningful
🤑 COMPENSATION & BENEFITS
* Competitive salary based on 12 months
* Profit-sharing and employee savings plan
* Health insurance: 100% covered by Alma including family package
* Disability insurance: 100% covered by Alma
* Sport: partnerships with Gymlib and Classpass, or €30/month reimbursement for your sports activities
* Maternity/paternity leave: salary maintained at 100% during leave with no seniority requirement. Return to work at 4/5 schedule
paid at 100% for 8 weeks.
* Sustainable Mobility Package (FMD): €544.80/year (excluding full-remote contracts)
* Meal vouchers: €10/day, 50% covered by Alma
* Mental health: free access to MindDay platform
* Paid time off: 25 days/year ****(+ additional paid leave granted for employees on executive contracts)
* Access to our Learning & Development Platform
* 2 weeks of full remote possible per year in summer
🎯 INTERVIEW PROCESS
* Recruiter interview (30 min)
* Remote Hiring Manager interview (45 min)
* On-site/Remote Business Case Study presentation (60 min)
* On-site Final interview with the VP Sales (45 min) + Team Fit (45 min)
* Reference check
🌍 INTERVIEW PROCESS
At Alma, we believe that diversity fuels innovation and makes our community stronger. We are committed to building a workplace
where every person feels seen, respected, and empowered to do their best work whatever their gender, background, ethnicity, age,
sexual orientation, religion, disability or lived experience. As an equal opportunity employer, we welcome applicants from all
walks of life, and all employment decisions are made based on qualifications, merit, and business needs.
#LI-Hybrid
