Front Desk Coordinator (m/w/d) Empfang Kanzlei

Assistant Dental Office Operations Manager

Unknown Employer

This position will be responsible to oversee the front desk is operating smoothly and manage the flow of the front desk business and phone coverage. This position assists the Practice Administrator where needed and responsible for office in Practice Administrators absence. The position has many points of contact with the patients and is responsible for ensuring the patient has a great first impression. Essential Duties & Responsibilities: * Resolve patient account issues * Address A/R accounts with patients before treatment is rendered * Manage offices collection accounts and all incoming web inquiries and email correspondence * Maintains an environment which promotes an outstanding patient experience * Ensures the office is clean & presentable on a daily basis * Manage schedule for front desk staff and arrange coverage for time off and delegate duties. * Process payroll as needed for all administrative staff * Assist as backup for patient coordinator and specialty treatment coordinators when needed * Address performance concerns with patient coordinators as need. * Responsible for new employee orientation and training in the office * Train and update patient coordinators and new employees on policy changes and new hire training including HIPPA, OSHA and Sexual Harassment. * Assist w/ DV Login * Uniform Ordering * Adding Schedule * Ensure daily processing of Dental Exchange and NEA is completed. * Track, audit and oversee daily/monthly bank deposits and petty cash * Order Business office supplies within budgeting guidelines given by Practice Administrator * Critique router slips and charts for the next business day and ensure all charts are pulled and transferred if needed * Oversee maintenance of charts and archive charts as needed * Responsible for the Daily Dashboard and holding team accountable for completing * Keep a retail product inventory log-Cross referenced with DV and order retail products as needed * Organization of incoming and outgoing mail * Maintains strict compliance with Federal, State and other regulations (OSHA, WC, Dental Board, HIPPA, ADA, DOL, Company policies & procedures) * Other tasks as requested by direct Manager Education & Experience: * 2-3 years of dental office front desk experience * Management experience preferred * High School Diploma or GED * Ideal candidates will have a Bachelor’s degree in Healthcare Administration or other related degree Knowledge, Skills & Abilities: * Proven track record of developing highly productive working relationships * Strong computer skills including: Microsoft Office and Healthcare Practice Management systems * Superior customer services skills and successful record of customer relations management * Excellent written and interpersonal communication skills * Ability to work independently and professionally in a fast past environment * Ability to handle highly sensitive and confidential information in a manner that inspires confidence and trust * Successful record of managing multiple projects with correct prioritization and time management skills * Understanding of P&L process * Knowledge of insurance preferred #IND7

Assistant Dental Office Operations Manager

Unknown Employer

This position will be responsible to oversee the front desk is operating smoothly and manage the flow of the front desk business and phone coverage. This position assists the Practice Administrator where needed and responsible for office in Practice Administrators absence. The position has many points of contact with the patients and is responsible for ensuring the patient has a great first impression. Essential Duties & Responsibilities: * Resolve patient account issues * Address A/R accounts with patients before treatment is rendered * Manage offices collection accounts and all incoming web inquiries and email correspondence * Maintains an environment which promotes an outstanding patient experience * Ensures the office is clean & presentable on a daily basis * Manage schedule for front desk staff and arrange coverage for time off and delegate duties. * Process payroll as needed for all administrative staff * Assist as backup for patient coordinator and specialty treatment coordinators when needed * Address performance concerns with patient coordinators as need. * Responsible for new employee orientation and training in the office * Train and update patient coordinators and new employees on policy changes and new hire training including HIPPA, OSHA and Sexual Harassment. * Assist w/ DV Login * Uniform Ordering * Adding Schedule * Ensure daily processing of Dental Exchange and NEA is completed. * Track, audit and oversee daily/monthly bank deposits and petty cash * Order Business office supplies within budgeting guidelines given by Practice Administrator * Critique router slips and charts for the next business day and ensure all charts are pulled and transferred if needed * Oversee maintenance of charts and archive charts as needed * Responsible for the Daily Dashboard and holding team accountable for completing * Keep a retail product inventory log-Cross referenced with DV and order retail products as needed * Organization of incoming and outgoing mail * Maintains strict compliance with Federal, State and other regulations (OSHA, WC, Dental Board, HIPPA, ADA, DOL, Company policies & procedures) * Other tasks as requested by direct Manager Education & Experience: * 2-3 years of dental office front desk experience * Management experience preferred * High School Diploma or GED * Ideal candidates will have a Bachelor’s degree in Healthcare Administration or other related degree Knowledge, Skills & Abilities: * Proven track record of developing highly productive working relationships * Strong computer skills including: Microsoft Office and Healthcare Practice Management systems * Superior customer services skills and successful record of customer relations management * Excellent written and interpersonal communication skills * Ability to work independently and professionally in a fast past environment * Ability to handle highly sensitive and confidential information in a manner that inspires confidence and trust * Successful record of managing multiple projects with correct prioritization and time management skills * Understanding of P&L process * Knowledge of insurance preferred #IND7

Bbrc customer service associate - recreation

Unknown Employer

Responsible for performing a variety of general clerical/customer service duties to provide support for the general public.  Serves as first contact for customers regarding inquires both in person and on the phone, providing information and assistance to the public according to established procedures.  Flexibility of schedule and dependability is a key aspect of this position.  Expected to perform with minimal supervision after procedures, policies and techniques are learned. TYPICAL QUALIFICATIONS: KNOWLEDGE:  Working knowledge of modern office practices, procedures, and equipment including a computer. Knowledge of customer relations techniques, i.e., fostering a positive attitude, maintain a courteous, helpful and professional demeanor.  Principles and procedures of record keeping; ability to apply basic mathematic principles. SKILL:  Demonstrated skill in the operation of equipment necessary to perform job functions. ABILITY:  Effectively meet and deal with the public and to handle stressful situations; follow both verbal and written instructions, and issue clear concise verbal and/or written instructions and report operations verbally or in written form to superiors.  Perform multiple tasks at relatively the same time; concentrate on detail; analyze situations thoroughly, identify potential problems, and find effective solutions.  Deal tactfully and courteously with the public in answering technical questions and handling difficult complaints; perform general clerical work involving the use of independent judgment and personal initiative.  Effectively communicate with customers and handle hostile situations effectively; work in situations with hostile customers.  Work cooperatively with other departments, City officials, outside agencies, and the general public; successfully implement philosophies, methods, policies and procedures that will assist in the achievement of City and Department goals. TRAINING:  No specific requirement. EXPERIENCE:  Previous work in similar environment preferred; previous work managing computer cash register and money preferred, or any equivalent combination of training and experience that provides evidence that the applicant possesses the required knowledge, skills and abilities. ESSENTIAL FUNCTIONS: The following duties are illustrative only and are not intended to be all inclusive:   * Provide initial customer contact, determine/provide customer needs. * Operate computer, copier and other standard office equipment. * Proficient with software utilized for front desk procedures. * Assist guests with check in utilizing daily sales, pass member check in, or program participation check-in.   * Process program activity registrations, pass registrations, pass renewals. * Assist customers with fitness class reservations and court reservations. * Promote interest and provide accurate information regarding facility policies, procedures, including all information in current brochure to the public. * Assist Facility Coordinator with opening and closing procedures. * Perform cash out—balancing revenues with receipts.  Accountable for financial transactions. * Ability to make correct change for cash transactions. * Ability to multi-task, answer phones, support other staff with front desk operations fulfilling immediate customer needs. * Issue keys to part-time staff/instructors.   * Utilize software to provide activity rosters, class attendance work sheets and member visit reports as requested. * Fill in data on standard office forms utilized in front desk procedures.