(Junior) Customer Success Manager - Enterprise Accounts (w/m/d)

DEKOM AG

DEIN TÄTIGKEITSFELD BEI UNS: Start: Per sofort Arbeitsort: Frankfurt am Main (Onsite) Reisebereitschaft: Gelegentliche Einsätze in Berlin, Nürnberg und Hannover Anstellung: Vollzeit Mein Einstieg in die Welt der Medientechnik und Veranstaltungstechnik Ich begeistere mich für Technik, Veranstaltungen und moderne Kommunikationslösungen. Ich möchte praktische Erfahrungen in der Medientechnik sammeln und in einem zukunftsorientierten Umfeld bei einem Großkunden aus dem Banking-Sektor vor Ort in Frankfurt arbeiten. Als Junior Veranstaltungstechniker / Junior Medientechniker (m/w/d) unterstütze ich den Kunden dabei, Konferenzräume, Meetings, Präsentationen und Veranstaltungen technisch erfolgreich umzusetzen. Was mache ich in diesem Job? Als Junior Veranstaltungstechniker unterstütze ich das Team bei der Betreuung und dem Betrieb moderner Audio-, Video- und Medientechnik. Dabei lerne ich die Systeme und Technologien im täglichen Einsatz kennen und entwickle meine technischen Fähigkeiten kontinuierlich weiter. Was erwartet mich im Arbeitsalltag? Ich * betreue Medientechnik-, AV- und Videokonferenzsysteme * unterstütze Meetings, Workshops und Veranstaltungen technisch * unterstütze beim Auf- und Abbau von Veranstaltungs- und Medientechnik * führe einfache Wartungs- und Servicearbeiten durch * unterstütze bei Fehleranalysen und der Behebung technischer Störungen * installiere Software- und Firmware-Updates * bearbeite Supportanfragen und Tickets * dokumentiere technische Arbeiten und Systeme * unterstütze bei der Einrichtung neuer Konferenz- und Präsentationstechnik * arbeite eng mit erfahrenen Kolleginnen und Kollegen aus den Bereichen AV- und IT-Technik zusammen DEINE ERFAHRUNG UND SKILLS: Welche Erfahrung und Skills bringe ich mit? Ich verfüge über eine abgeschlossene technische Ausbildung oder eine vergleichbare Qualifikation, beispielsweise im Bereich Veranstaltungstechnik, Medientechnik, IT oder Elektrotechnik. Alternativ habe ich bereits erste praktische Erfahrungen durch Praktika, Werkstudententätigkeiten oder erste Berufserfahrung gesammelt. Außerdem bringe ich mit: * Begeisterung für Audio-, Video-, Medien- und Konferenztechnik * Interesse an modernen AV-Lösungen und digitalen Arbeitsplatztechnologien * Sehr gute Deutschkenntnisse (C1) * Gute Englischkenntnisse (B2) * Eine zuverlässige, serviceorientierte und strukturierte Arbeitsweise * Teamgeist sowie Freude am Umgang mit Menschen * Lernbereitschaft und Motivation, Verantwortung zu übernehmen Das ist ein Plus, aber kein Muss Idealerweise habe ich bereits erste Berührungspunkte mit: * Herstellern wie Crestron, Shure, Extron, Kramer oder Logitech * Videokonferenzsystemen wie Microsoft Teams Rooms oder Zoom Rooms * Veranstaltungs- oder Eventtechnik * Netzwerktechnik oder IT-Systemen ARBEITEN BEI DER DEKOM BEDEUTET: Warum fühle ich mich bei DEKOM wohl? Weil ich in einem Umfeld arbeiten möchte, das Innovation, Teamarbeit und technische Weiterentwicklung verbindet. Mich erwarten: * Eine strukturierte Einarbeitung durch erfahrene Medientechnik-Experten * Spannende Projekte im Bereich AV-Technik, Medientechnik, Konferenztechnik und Veranstaltungstechnik * Moderne Arbeitsmittel und innovative Technologien * Langfristige Entwicklungsmöglichkeiten im Zukunftsmarkt Medientechnik * Ein kollegiales Team mit starkem technischem Know-how * Vielfältige Möglichkeiten zur fachlichen und persönlichen Weiterentwicklung Warum DEKOM? DEKOM gehört zu den führenden Spezialisten für Medientechnik, AV-Lösungen und moderne Arbeitswelten in Europa. Gemeinsam gestalten wir die Zukunft der Zusammenarbeit und schaffen innovative Kommunikationslösungen für Unternehmen unterschiedlichster Branchen. Möchte ich meine Karriere in der Medientechnik starten? Wenn ich meine Leidenschaft für Technik zum Beruf machen möchte, moderne Audio-, Video- und Konferenztechnik spannend finde und Teil eines starken Teams werden möchte, dann freue ich mich auf den nächsten Schritt. AUF DEINE BEWERBUNG FREUT SICH: Angela Heuer, +49-40-808181-111, bewerbung@dekom.com

Junior

ABOUT JUNIOR We’re building cutting-edge LLM-powered workflow tools to supercharge investment research for private market investors. Our clients include most of the global top 10 private equity and consulting firms - Junior already powers hundreds of billions of dollars invested annually. We’re a profitable, bootstrapped company with a growing team of 40+ based in London, NYC and Sydney. We 10x’d our revenue in 2025. You can read more about the company mission & values here. ROLE DESCRIPTION As our first data scientist in London, you’ll turn Junior’s product usage, customer, and commercial data into the insights that drive our next phase of growth. Right now, our commercial and product teams are making decisions with incomplete information — you’ll fix that. SAMPLE SET OF PROJECTS * Revenue / cashflow forecasting: develop a model to forecast usage-based revenue and cashflow based on usage data from our product * Feature adoption & engagement analysis: identify which features drive retention and which are dead weight — slice by firm type, user role, and tenure to give our Product team clear prioritisation signals. * Churn & health scoring: build a customer health model that scores accounts by risk using product usage signals (logins, feature depth, search volume) and flags at-risk accounts to Customer Success before they churn. * CRM data quality & enrichment: audit and clean our CRM data, build pipelines to keep it in sync with product usage, and ensure our Sales team always has accurate, up-to-date context on every account. * Sales funnel analysis: map our full acquisition funnel from first touch to closed-won, identify where deals are stalling, and surface the product usage patterns that predict conversion. * Executive reporting: build a weekly data digest for leadership covering revenue, usage, pipeline health and key anomalies — replacing ad hoc spreadsheets with a reliable, automated view of the business. ABOUT YOU We’re looking for a data scientist who loves getting into the detail of how a product is actually being used — and translating that into decisions: * Based in London, in our Farringdon office 5 days / week * Strong command of SQL — you should be fast and confident querying complex, messy, real-world datasets * Proficient in Python for data wrangling, analysis and visualisation (pandas, matplotlib / plotly etc.) * Experience with a BI or dashboarding tool — Metabase, Looker, Tableau, or similar * Has worked with product analytics platforms like Amplitude, Mixpanel, or equivalent — comfortable with event-level data and funnel analysis * Comfortable working directly with CRM data * Strong communicator who can tell a clear story with data * AI-forward: experience vibe coding and using AI tools * Self-directed and comfortable with ambiguity * Bonus points for experience in B2B SaaS, fintech, or enterprise software where usage data is complex and customer segments vary widely WHY JUNIOR * Top 1% traction: 0-20+ m rev in 3 years, fully bootstrapped / profitable, top-tier customers inc. some of MBB, Big 4, Top 5 PE mega-funds * Flat org structure: lean startup environment with ≤1 manager between each role and the c-suite * Competitive salary + equity and first-class benefits inc: * Lunch + dinner provided in-office * Third Space membership * Private health insurance * Multiple all-expense paid offsites per year (last 3 trips include Crete, Greece; Cancun, Mexico; Barcelona, Spain) * Visa sponsorship available

Anima

I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the science and the clinicians were fine. It was the system around them that failed: the way information moved, the way decisions got routed, and the way fragmented teams and fragmented data turned solvable problems into tragedy. Our mission is human wellbeing, and we're focusing on the breakthrough technology of personalised medicine. Since the beginning, our proprietary insight has always been that the company to create a true active learning data engine with a loss function against human wellbeing would be the one to crack it, becoming one of the most impactful companies in the world as a result. We're now in 1,100+ clinics, across 4 product lines, serve >20% of the UK population, and have solved >5.7 million patient cases in the past 12 months alone, saving an estimated 8,600 lives. We are cash flow positive, growing fast, and have a tight crew of ~35 people. Multiple trillion-dollar companies will be built in healthcare over the next two decades, and we intend to be one of them. We have a knights of the round table culture with a flat hierarchy, where we empower builders to have outsized impact on millions of lives, and where we collaboratively converge on the optimal action without dogma or ego. We're all here to serve a greater mission than ourselves. The closest analogy for our culture is probably Firefly (the TV series): a small crew on a ship at the frontier, each person exceptional in a specific way, deeply loyal to each other and the mission, resourceful under constraints, and having a genuinely good time doing something that matters. We're carefully curated, lean, and wholeheartedly in. If you want your skills to be at the highest possible stakes, you belong at Anima. Your work here will save lives. - Shun DO YOU WANT TO SAVE LIVES WITH EVERY CLINIC THAT YOU ONBOARD? Please note that as this role may involve site work and on-site support for our users, we can only consider your application if you are based in the UK. You will not be able to complete our screening task if you are not based in the UK, so please bear this in mind when submitting your application. We hope to welcome you to the team soon! Join Anima, and you'll use your influence and people skills to get Anima into clinics and entire regions: an urgently needed product that saves lives amid critical levels of patient demand, with healthcare systems in crisis across the globe. Since launching in the UK, we're now used in by GP practices, primary care networks and federations across the country who collectively provide care for over 2 million patients. HAVE AMAZING STAKEHOLDER CONVERSATIONS WITH USERS WHO FANATICALLY LOVE THE PRODUCT, AND STEER OUR PRODUCT DIRECTION Our current distribution team have said that one of the biggest perks of working at Anima is seeing the delight and disbelief on people’s faces when we show them our demo, something that is truly a 10x generational leap. Here’s what some of our users have been saying: *“I sent a plan to the patient and it’s incredible, within a few minutes they’re coming back to me saying that they can make the appointment!” "I would call that next generation, I think you have that badge" ”Sometimes you need to stop driving a Fiesta and buy a Mercedes"* Lots of us went into medicine because we wanted to maximise our positive impact. At Anima, we understand that distribution is the other half of a legendary product. Here are incredible things we’ve built as a result of our fullstack sales team: * A Clinical Director at one of our practices wanted to streamline multiple access channels and make access equitable and fair. After some great discovery and deep listening, the AM together with the customer suggested we build something called ‘proxy requests’, which would allow the reception team at a clinic to complete Anima requests on behalf of a patient who was on a landline call - this made it possible to give someone with no internet or mobile phone the same access to care. This is now one of our most popular features that has led to viral referrals and fanatical users. * One of our fullstack account manager, realised that adding a configurable feature that allows patients to self-book appointments directly into the electronic health record calendar would be critical to closing large enterprise accounts. By deeply understanding the pain points and anxieties underlying the feature, Anima built the feature in 9 days, to the great excitement of users at demo calls and $1m+ ACV meetings. * Off the back of fanatical referrals from our existing users, the team was invited to present to NHS England at national and regional level, and we’ve been helping to shape the future of the primary care market through an upcoming $1bn+ procurement framework. DOES THIS SOUND LIKE YOU? * Hungry and wants their shot to change the world - a force of nature when empowered with the tools, resources and development to do it. * Exceptional communicator, able to distill complex information into clear and concise bullets without jargon. An excellent conduit between users and the rest of the company. * Able to execute a high sigma discovery process and in combination with incisive people intuition, elucidate deep pain points and opportunities to excite within minutes of the first call. * Has incredibly high standards for themselves and an unshakeable growth mindset: able to challenge themselves and those around them to push to do things better. * Exceptionally organised: able to build & maintain multiple relationships across a diverse range of organisations, and consistently execute on plans to onboard and retain users. Reliably follows up on 100% of qualified leads at optimal intervals. * A gifted relationship builder, able to quickly build rapport and emotional anchors with almost anyone and any persona. * Pragmatic rather than dogmatic in decision making: able to weigh real world data appropriately, changing course when necessary towards optimal outcomes for patients and clinicians. * Keen to understand the big picture & entire context of the company and vertical; impatient to grow towards a senior executive role. * Seeks to maximise combined team productivity, communicating the right things at the right time through the right channels. * Intellectually curious and loves learning - able to tackle entirely novel challenges that lack prior precedent through first principles thinking, creatively using the right pragmatic approach, with an understanding of alternatives and trade offs. It's helpful to have B2B/SaaS experience, generating leads of $10k+ ACV, but not mandatory - we will make exceptions if you’re a high performing BDR. You need to have demonstrated a high growth mindset and potential for rapid skill development through past projects. For this role, you will need to be based in the UK. OUR CURRENT USERS & WHAT TO EXPECT FROM THE ROLE We're live with GP teams across the country, being used by teams across the NHS. Over the rest of 2024, we're continuing to onboard teams that want to build the future of healthcare, and will be working with the NHS to deploy Anima at regional & national level. We’ll also be identifying international partners to power Anima’s next stage of growth. We’re looking to add talented account executives who understand the urgency and importance of what we’re doing for society and are hungry to make impact. Our VP Sales has a 90%+ e2e close rate, and the distro org averages about 80%. Our CAC payback, gross margin, retention are all world class and you'll be joining an exceptional team with top metrics for SaaS, despite being in a traditionally slower vertical. First month - some examples of what to expect: * Participate in user discovery & demo calls to develop a deep understanding of their fundamental motivations and needs/pain points, translating these insights into optimal feature roadmaps. * Source leads and execute campaigns. Get as much exposure as possible to developing the full lifecycle of an opportunity from lead through to closure. * Join the team at events & conferences, speaking to potential users, conducting demos and converting leads. Next 6 months - some examples of what to expect: * Build domain expertise to scale our prospecting, identifying the teams in the most pain who are likely to become fanatical users of Anima. * Become the central point of contact for assigned GP practices and PCNs. Your job is to maximise discounted fanaticism, doing whatever is necessary to help practices start - and continue - using Anima. * Work with customer success colleagues to maximise virality and fanaticism across your accounts, doing whatever is needed to ensure every account leads to the maximum number of fanatical referrals. 6+ months - some examples of what to expect: * Potential to transition into a Strategic Enterprise AE, with managerial responsibility for junior AEs joining the team. * Take on account management responsibility for larger accounts e.g. GP federations and ICSs (covering 1m+ patients). * Work with the team to scale our sales & marketing, including working with NHS leaders to identify and secure regional & national-level procurement opportunities, including those beyond primary care.