Customer Training Manager (m/f/d)

Brandwatch

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.     Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.     Empower your impact at Cision. Be seen, be understood, be you.    The Role   As a Customer Success Manager, you will be responsible for the overall customer health, experience, and relationship management for a portfolio of strategic customers. The Customer Success Manager will work closely with a range of internal stakeholders and departments to drive strong adoption of our products and services and deliver a world-class experience for our customers.   Duties and Responsibilities   The role includes, but is not limited to, the following responsibilities: * Develop trusted advisor relationships with customer executive sponsors, ensuring activities are closely aligned with the customer's business case and strategy, enabling them to realize the full value of Cision’s and Brandwatch’s solutions * Drive customer adoption by overseeing onboarding, training, and the development of best practices to continually deliver value and maximize return on the customer’s investment * Manage account renewals for your customer base, collaborating with Account Managers on quarterly business reviews, retention strategies, and upsell initiatives * Identify opportunities to expand the use of the platform, services, and integrations within the customer’s business processes * Identify and escalate key customer product requirements while managing customer expectations on an ongoing basis * Act as a coach and trusted advisor to customers by regularly sharing best practices and leveraging lessons learned * Maintain accurate CRM records for customer accounts and opportunities * Work closely with Product Support teams to ensure customer technical issues are addressed effectively * Fluency in German and English (minimum C1 level) * Strong written and verbal communication skills with a detail-oriented and analytical approach   Essential Skills and Experience   * Relevant work experience in a customer-facing role * Excellent presentation, written, and verbal communication skills * Strong understanding of the (social) media landscape and media monitoring tools * Experience working with global customers across multiple teams and regions * Proven track record of developing and executing strategic account plans * Ability to build executive-level relationships and champions * Ability to troubleshoot and problem-solve under pressure * Analytical, strategic, and insightful mindset * Ability to work autonomously with a proactive approach   What We Offer   * Capital-forming benefits and pension scheme * Flexible working hours and hybrid working options * Commuter card subsidy * Subsidy for our partner EGYM Wellpass, giving access to 7,500 premium fitness and wellness options * Modern office located in Gateway Gardens, Frankfurt * Professional development opportunities within a global and market-leading company * Exposure to the international media landscape * A dynamic and collaborative global team * Opportunity to work independently in an innovative environment * A value-driven and team-oriented culture * Option to work from abroad for a defined period   If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment. #LI-FR1 #LI-Hybrid The day-to-day working language with colleagues, as well as reporting and analysis, will primarily be German. However, as Cision is a global company and our Talent Acquisition team operates internationally, please submit your CV in English so we can review your application.   As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.    Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.    Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.    Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com     Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

Mongodb

We’re looking for a hardworking, driven Partner Sales Leader with superb energy, passion and initiative to drive partner awareness and channel new business for the fastest growing database on the planet, MongoDB. The Partner Sales team focuses exclusively on formulating and executing a pipeline generation strategy through Partners within assigned territories, resulting in aggressive pipeline growth and new customer acquisition. With a people-first culture, managing and leading our Sales team is top of mind. MongoDB is always changing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful, but we want your feedback and input on how we can continue to “Think Big and Go Far.” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry. We are looking to speak to candidates who are based in Frankfurt for our hybrid working model. RESPONSIBILITIES * Proactively prospect, identify, qualify and develop a sales pipeline through our SI Partners * Work with our Sales team to close business to meet and exceed monthly, quarterly and annual bookings objectives * Recruit and build strong and effective partner relationships, resulting in growth opportunities * Own, on behalf of VP - Area Sales, all things partner related * Manage Partners at an Area level but loop back to Global team * Interlock with Global Pillar teams for backup and support * Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs * Collaborate with SI Partners to identify and source NWLs while strategically influencing the acquisition of new business opportunities QUALIFICATIONS * BA/BS required * 8+ years field experience of quota-carrying experience in a fast-paced and competitive market with a focus on new business * 8+ years of quota-carrying experience generating pipeline and selling through SI Partners in a heavy sales matrix model * Demonstrated ability to articulate the business value of complex enterprise technology * A track record of overachievement and hitting sales targets * Skilled in building business champions and running a complex sales process * Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales) * Familiarity with databases, devops and open source technology a plus * Driven and competitive: Possess a strong desire to be successful * Skilled in managing time and resources; sound approach to qualifying opportunities * Possess aptitude to learn quickly and establish credibility. High EQ and self-aware * Passionate about growing your career in the largest market in software (database) and developing and maintaining an in-depth understanding of MongoDB products ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 2273430158

iwoca

The company Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. The role Customer Service Advisors are the first point of contact for potential customers as well as new and existing customers, and thus the “face” of iwoca. You handle incoming calls, emails and web chats, supporting entrepreneurs with general inquiries, new applications and repeat loans. You highly value our customer service and support customers with your excellent communication skills so they can successfully utilise our products. A fundamental component for our success is to convince and inspire customers and partners of our mission - this ranges from hair salons and dental practices to financial advisory services and banks. The requirements Essential: * Demonstrates curiosity to use and learn more about AI tools. You’ll already be comfortable using AI tools in practical ways to help solve problems, increase productivity and improve quality of work, showing good judgement about when to use them and the ability to explain the reasoning behind that use. We look for people who are smart, humble, motivated and always looking to improve. * You enjoy communicating with customers and live "customer centricity". Your greatest motivation is achieving success with our customers. * You have completed a commercial training / business studies (kaufmännische Ausbildung / betriebswirtschaftliches Studium) and can add value with relevant professional experience in customer service (experiences in the banking environment or a fintech are a plus). * You are highly motivated, organised, a true team player and have a 'hands-on' mentality. * You possess C1-level German communication skills (both written and spoken) and are comfortable collaborating in English within our diverse, international office. * An independent, team-oriented and reliable way of working is a given. Don’t take this list as prescriptive: it’s just to give you a sense of who might do well at the job. We’d still love to hear from you if you don’t hit every point on the list, or if you have other experience. Your mission: * You are responsible for the overall customer satisfaction and ensure that customer inquiries via phone, email or web chat are handled promptly and efficiently. * You answer questions about our products, the application process and our service in general, supporting both new and existing customers. * You assist entrepreneurs in completing their applications and providing the necessary documents required for a credit decision. * You collaborate with various teams within iwoca to achieve the best outcome for our customers. * You proactively participate in the development of iwoca by providing regular insights on customer feedback, opportunities to improve our processes or new offerings from our competitors. Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home. We want to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that inclusivity, and diversity that comes through greater inclusivity, isn't an optional add-on; it's the core ingredient of what makes us great. We care about making iwoca a healthy and happy community for all of our team members to thrive in. The salary We expect to pay from €36,000 — €44,000 for this role. But, we’re open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews. The culture At iwoca, the best idea wins. We model our culture on independent thinking, challenging untested logic, and evidence-based decisions. We prioritise learning and growth, and give people the autonomy to develop in the direction that makes them most effective. We're a tech company and believe in the power of AI to help us work faster and better. We provide the infrastructure where every iwocan always has access to the best models and where those models have access to all of our data. We will help our people to learn how to use and grow with the new tools available to them. The offices We put a lot of effort into making iwoca a great place to work: * Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks. * Events and community-led groups, including running groups, padel, and monthly ping-pong and pool competitions. The benefits * A smart, motivated and international team (we represent over 35 different nationalities) with ridiculous growth-mindset. * 26 days of vacation a year plus a free day for your birthday. * One-month fully paid sabbatical after 4 years. * Mental health support with direct access to certified psychologists via our partner OpenUp. * iwoca takes over a ski chalet in winter so that you and your team can ski or snowboard (and work) for a week. During summer we are drawn to the sun. We’ve been to France, Italy, Spain, and further afield. * Access to the gym membership program, €25 for either Fit711 or Urban Sports Club. * €30 contribution towards the Deutschlandticket. * Company Pension with Canada Life. * Great office locations. In Frankfurt in the middle of the city, our Berlin office is located in Prenzlauer Berg. * A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice. * Corporate Benefits discounts. * ’iwocans’ also benefit from fully stocked fridges in our offices with whatever is needed to strengthen them. There are snacks (both healthy and less healthy) for the whole day. And to make sure we all keep learning, we offer: * A learning and development budget for everyone, including a book budget. * Learning German budget. * Company-wide talks with internal and external speakers. * Access to learning platforms like Treehouse. Useful links: * See iwoca benefits & policies for detail and some additional benefits. * See iwoca interview welcome pack.