Internal Communications Manager

Multiverse

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Opportunity Internal communications at Multiverse isn't a downstream function. It's a strategic one. You'll own the story Multiverse tells itself — making sure every colleague understands who we are, why it matters, and where we're going. That means shaping All Hands, advising the exec team, translating data into narratives people can actually repeat, and building the rhythms that keep colleagues informed week to week — not just when something big happens. We operate in a fast-moving space with real external scrutiny. You'll need to be a strong instinctive writer, calm under pressure, and confident enough to tell leadership what needs to be said and when. If you want to own the internal narrative of one of the most ambitious companies in the UK skills and AI space — this is the role. Specifically, you will * Own the canonical story Multiverse tells itself: maintain a living messaging framework that captures who we are, what we do, and why it matters, keeping it current as the business evolves * Produce internal briefing materials ahead of major external moments like regulatory decisions, product launches, policy developments, so leadership is never scrambling and every Multiverser finds out what the need to know, first. * Own the internal FAQ and "what to say if asked" resources that equip every colleague to be an informed and confident ambassador for the business * Take editorial ownership of All Hands: theme, narrative arc, content commissioning, and speaker preparation, ensuring it consistently moves the needle on alignment and energy * Support our Exec team with internal-facing communications - town halls, written updates, video messages - ensuring tone and content are consistent with our external narrative * Build a rhythm of regular leadership communication that doesn't only happen at All Hands, so colleagues feel informed week-to-week, not just quarter-to-quarter * Own the content programme that tells the employee story: learner outcomes, team culture, career progression, mission moments, taking guidance and inspiration from the EVP and aligning with priority recruitment marketing campaigns where required * Partner with the People team on key cultural moments so messaging is coherent and consistently on-brand * Own and optimise our internal channels (Slack, intranet, email newsletters), deciding what goes where, at what frequency, and in what format, and build measurement into the channel strategy through open rates, engagement, and feedback loops * Work hand-in-hand with Data & Insights and the wider Comms team to translate internal performance data into narratives that colleagues can understand, use, and repeat * Build a simple framework for measuring whether internal comms is working — do people feel informed, do they understand the strategy, can they articulate the narrative — and report quarterly to the Director of Communications on channel health and narrative consistency About you * You embody the mission. You believe in equipping workers to win in the AI era, and you want every colleague to feel that purpose in how they show up at work * You have hands-on experience leading internal communications in a fast-moving, complex organisation, and you've owned narrative, channels, and leadership comms * You understand that internal comms is not a downstream function. You sit at the intersection of Data & Insights, Product, and external Comms * You're a strong, instinctive writer and editor, able to sharpen a leadership message, a town hall script, or a sensitive change announcement with equal confidence * You know how to translate data into story: you can take customer ROI evidence, learner outcomes, or operational performance figures and turn them into something every Multiverser can articulate and believe in * You're fluent in AI tools and use them to move faster and think bigger, but you apply rigorous human judgement to everything that goes out under Multiverse's name * You're calm and clear-headed under pressure: comfortable drafting sensitive internal communications in real time when external scrutiny spikes, and confident telling leadership what needs to be said and when * You're operationally strong on channels - Slack, intranet, email * You partner well with senior leaders: you can hold your own in a room with the exec team, give honest counsel on tone and timing, and earn trust quickly * You thrive in networked organisations, collaborating fluidly with People, Product, Tech, Data & Insights, and the wider Comms team * You see All Hands and leadership comms as strategic levers, not logistical exercises, and you have a track record of using them to drive genuine alignment Benefits * Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year * Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support * Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month * Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year * Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.

ICE

ABOUT ICE SERVICES ICE Services is a music technology company built by rightsholders, for rightsholders. We simplify the complexities of the music royalty chain through an innovative suite of licensing, processing, and copyright services, enabling our customers to accurately and efficiently compensate songwriters and composers for the use of their works.  A joint venture between PRS, STIM, and GEMA, ICE Services is the result of a big vision for the industry that harnesses years of combined experience in the multi-territory music market. Serving over 330,000 rightsholders and leveraging a copyright database comprising 55 million musical works, ICE Services’ operations touch 250+ territories to distribute more than €1bn in royalties per year, with a total of over €5bn distributed to date.   We’re based in the UK, Germany, and Sweden.     ABOUT THE ROLE As the Internal Communications Manager, you will ensure employees across the organisation are informed about the company’s strategy, mission, goals and key updates. You will manage internal activities, support events and digital content to elevate the ICE Services brand, communicating across multiple channels including the staff intranet, email bulletins, social media and newsletters. Working closely with senior executives and the External Communications Manager, you will lead and deliver key elements of ICE Services' communications strategy. The ideal candidate is a skilled storyteller with a passion for creating engaging experiences, helping to build a strong, collaborative culture that connects and inspires employees. This is an exciting opportunity to take ownership of high-impact communications projects within a dynamic, international company operating at the forefront of the music industry.   KEY RESPONSIBILITIES: Internal Communication * Establish and lead the internal communications strategy. * Ensure organisational initiatives and projects are effectively communicated to employees and stakeholders. * Plan, edit and produce content across a range of internal communications channels, including the staff intranet, newsletters and employee publications. * Use internal social media channels to engage and inform employees. * Draft messages, presentations and scripts for internal communications in both written and spoken formats. * Ensure consistency of messaging across all internal channels and alignment with external communications. * Manage internal communications responses during crisis situations, supporting organisational reputation. * Advise senior management of developments throughout the organisation, either face to face or through regular written communication * Deliver presentations at company events when required. Digital Content * Collaborate closely with the External Communications Manager on LinkedIn content and strategy, providing input and support for internally relevant posts and announcements. * Brief and liaise with graphic designers to develop visuals that support internal communication. Administrative Tasks * Manage the internal communications budget, including tracking spend and processing invoices and contracts. * Support the development and implementation of processes for staff attendance at industry events. * Contribute to development and maintenance of guidelines.   REQUIREMENTS AND QUALIFICATIONS: Relevant experience * Experience in internal communications, employer branding, media management or a related field. * Proven expertise in corporate communications and/or public relations. * Proven recent experience in internal communications within a medium-sized organisation, gained over several years. * Excellent writing and editing skills, with strong attention to detail and the ability to identify and develop compelling stories from across the organisation. * Experience developing, executing and analysing social media and corporate communications strategies. * Familiarity with a range of communications channels, including corporate intranets and social media platforms. * Strong critical thinking skills combined with a hands-on approach. * Comfortable working in a fast-paced environment and confidently engaging with and advising senior internal stakeholders. * Ability to tailor content for different audiences, demonstrating a strong understanding of messaging, positioning and stakeholder needs. * Native-level proficiency in English. Person Profile * Proactive self-starter who thrives in a collaborative and fast-paced environment. * Excellent interpersonal skills and strong cultural awareness. * Creative thinker with a strategic mindset. * Flexible, solutions-oriented, and detail-driven.   WHAT WE OFFER: * Competitive local benefits based on your location * We promote flexible working regarding time and/or place * Both mental and physical health initiatives * Corporate pension scheme  * Comprehensive training and development opportunities  * Industry insider events, team socials and company events * Enhanced holiday allowance  We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic.  We are committed to making all stages of our recruitment process accessible to candidates with disabilities. Please speak to our recruitment team and we will work with you to make reasonable adjustments to ensure you can perform at your best throughout your application.

FREENOW

Location: Hamburg  We are looking for a Senior Internal Communications Manager (f/m/d) to lead the development and execution of internal communication across the European region. As the internal voice of the company, you will work closely with regional stakeholders and global teams to ensure alignment and consistency of communication across markets. Operating as a senior individual contributor with a high degree of autonomy, you will play a key role in strengthening employee engagement, reinforcing company culture, and supporting Freenow’s strategic business priorities while positioning the company as an employer of choice. ---------------------------------------------------------------------------------------------------------------------------------- YOUR DAILY ADVENTURES WILL INCLUDE: * Build and execute internal communications strategies across Europe to inform, engage, and align employees with business priorities * Design and lead internal communication campaigns that reflect regional needs while staying aligned with global direction * Plan, create, and deliver clear and engaging communication across key channels such as Slack, All Hands meetings, email, and intranet * Roll out and adapt global communication to ensure local relevance and impact * Work closely with senior leaders and cross-functional teams to shape messaging and ensure consistency across the organization * Develop compelling storytelling and campaigns that bring the company’s culture, strategy, and people to life * Manage the communication calendar, ensuring clear prioritization and timely delivery of key messages * Improve internal communication infrastructure by introducing new tools, formats, and ways of working, including leveraging AI where relevant * Act as a trusted advisor on sensitive and complex communication topics, including change management initiatives * Strengthen company culture through effective communication, events, and dialogue formats ---------------------------------------------------------------------------------------------------------------------------------- TO BE SUCCESSFUL IN THIS ROLE: * University degree in Marketing, Communications, Journalism, Business Administration, or a related field * 5–7+ years of experience in internal communications, corporate communications, or employer branding, ideally in a multicultural and matrixed environment * Proven experience in developing and implementing internal communication strategies across multiple channels and formats * Strong experience working with senior stakeholders and influencing across different levels of the organization * Excellent writing and storytelling skills, with the ability to translate business priorities into clear and engaging narratives * Experience with digital communication tools and platforms such as Slack, MS Teams, or intranet systems * Familiarity with AI tools and technologies that enhance communication effectiveness and content creation * Fluent in English; German is a strong plus ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & PERKS IN A NUTSHELL: * Flexible working arrangements * LinkedIn Learning * Sabbatical & special leave policies * WeRoad partnership * Birthday, 24th + 31st December off * Short term EU work policy * Mobility Credit * Health Insurance * Employee assistance program     Plus more local benefits depending on your work location!   ---------------------------------------------------------------------------------------------------------------------------------- DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.  ---------------------------------------------------------------------------------------------------------------------------------- ABOUT FREENOW: We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.