Senior Technical Support Engineer, Observe by Snowflake

Senior Cloud Support Engineer - Security

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake seeks a Senior Cloud Support Engineers who combine technical expertise, customer empathy, and an AI-first mindset. You'll leverage and refine AI tools to accelerate troubleshooting, improve knowledge bases, and reduce time to resolution—safely and responsibly. Experience in 24x7 technical support, escalation handling, on-call rotations, and incident management is ideal. Key Responsibilities: As a Senior Cloud Support Engineer - Security, you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support experience. Operating as a full-stack technical support resource, this role blends deep hands-on troubleshooting with the customer empathy and communication skills of a trusted advisor. Customer Value and Incident Ownership * Own the Customer Experience: Manage customer issues from initial triage through resolution and follow-up, ensuring clear communication and timely updates. * Deliver Support Value with AI: Leverage AI assistants and diagnostics to accelerate triage and root-cause analysis while maintaining accuracy and safety standards. * Outcome-Based Support: Focus on business impact, ensuring resolutions fix issues, reduce recurrence, and improve reliability. * Customer Empathy and Communication: Provide technical analysis and guidance via email, web, and phone, adapting to customer expertise levels. Technical Execution and Collaboration * AI-Assisted Triage: Use AI to summarize logs, generate hypotheses, and draft responses—critically validating outputs before sharing. * Tooling Expertise: Utilize Snowflake environment, connectors, and internal tools to investigate and test solutions. * Cross-Functional Collaboration: Partner with Engineering, Product, and Customer Success to resolve systemic issues. * Knowledge Management: Document solutions in knowledge bases, refining AI-assisted drafts for quality. * Feedback and Innovation: Provide input on product behavior, documentation gaps, and AI-tool performance. * Bug Reporting: Document and collaborate on bugs and feature requests with engineering teams. * Operational Coverage: Support holiday/weekend rotations and on-call requirements OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE: * Bachelor’s. or Master’s degree in Computer Science or equivalent discipline * 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role * Excellent writing and communication skills in English with attention to detail * Ability to work in a highly collaborative environment across global teams * Experience with the major public cloud providers like AWS, Azure, and GCP * Experience in Database systems and SQL queries * Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC) * Experience in troubleshooting data sharing features, including secure views, and shares. * Experience in data replication in Snowflake or any other vendors * Experience in Data Warehouse Technologies * Experience in troubleshooting platforms that support marketplace functions * Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls. * Experience in troubleshooting a variety of operating systems like Windows, Mac, *Nix Experienced in troubleshooting connectivity issues using a variety of diagnostic tools and methods * Knowledge and understanding of encryption * Experience in Authentication and Authorization protocols (SAML SSO, Key pair, OAuth, MFA) * Experience in Identity Access Management (IAM)and Role-Based Access Controls (RBAC) * Experience in a number of the following * Cloud authentication/access policies * Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS * AWS Key Management Service, MSFT Key Vault, GCP KMS * Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD (Entra ID), etc.) * AWS PrivateLink, Azure Private Link, GCP private access * SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.) NICE TO HAVE: * Public cloud certification on AWS, Azure, Google Cloud (GCP) * Scripting/coding experience in any of the following: Python, Java, .Net, NodeJS, R * Experience in implementing data-sharing features in Snowflake or any other vendors * Security-related certifications such as AWS Certified Security - Specialty, CISM, CISSP, CSSP, CCSK, Security+ CCNA * Experience in configuring and troubleshooting drivers such as ODBC, JDBC Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Senior Solution Engineer, Telecommunications

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a Senior Solution Engineer who is accustomed to solving customer’s most complex problems and closing large deals. In this role you will work directly with the sales team and channel partners to understand the needs of our customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. Field related context As a Snowflake Solution Engineer you must share our passion about reinventing the database space, thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and talking shop with technical audiences. IN THIS ROLE YOU WILL GET TO: * Present Snowflake technology and vision to executives and technical contributors at prospects and customers * Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation * Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them. * Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing ON DAY ONE WE WILL EXPECT YOU TO HAVE: * 7-8 years of industry experience with a minimum of 5 years within a pre-sales environment * Outstanding presenting skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos. * 5+ years of experience building and deploying machine learning and generative AI solutions in the cloud. * Broad range of experience within large-scale Database and/or Data Warehouse technology, ETL, analytics and cloud technologies. For example, Data Lake, Data Mesh, Data Fabric * Hands-on expertise with SQL,SQL analytics, and Python. * Ability to connect a customer’s specific business problems and Snowflake’s solutions * Ability to do deep discovery of customer’s architecture framework and connect those with Snowflake Data Architecture. * Possesses a proactive curiosity for the AI landscape, striving to be a visionary and technical thought partner for customers navigating the space. * A proven ability to leverage AI code generation tools to accelerate productivity and efficiency. * University degree in computer science, engineering, mathematics or related fields, or equivalent experience preferred. Masters in DataScience or Business Administration is a plus. * Experience with GSIs (EY, Deloitte, Accenture, etc), would be beneficial, but not required * Expect approximately 30% travel About Our Team: Our Solution Engineers are customer obsessed and we believe in the value we can add and stay honest about it. We love to learn, are open to giving and receiving feedback and are passionate about making our clients successful. Our team works to ensure data is accessible, usable and valuable to everyone. About Snowflake: Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging. Snowflake started with a clear vision: make modern data warehousing effective, affordable, and accessible to all data users. Because traditional on-premises and cloud solutions struggle with this, Snowflake developed an innovative product with a new built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions. Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee’s duty to keep customer information secure and confidential. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Senior Corporate Counsel - Public Sector

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the Role Snowflake is seeking a seasoned U.S. Public Sector attorney to support Snowflake’s U.S. State, Local and Higher Education business (“SLED”). This role will serve as a key legal partner to our rapidly growing SLED organization negotiating complex transactional arrangements and advising on regulatory and compliance matters. This is a high-impact, high-visibility position on a world-class legal team, reporting to the Senior Director, Associate General Counsel. The ideal candidate brings sold expertise in SLED contracting and compliance, have a background negotiating SaaS transactions and the ability to operate effectively in a fast-paced, scaling environment. This is an in-office role based in McLean, VA or Atlanta, GA. Key Responsibilities * Lead negotiation, drafting, and management of U.S. State, Local and High Education (“SLED”) agreements, including listing and management of State framework agreements, SaaS agreements, professional services agreements (PSAs), statements of work (SOWs) and partner agreements, * Advise on U.S. State and Local government procurement laws and regulations, * Support the full government sales lifecycle, including reviewing RFPs/RFIs, identifying risk, and ensuring compliant proposal submissions * Partner cross-functionally with sales, product, engineering, finance, and compliance teams to structure and close deals aligned with business objectives * Advise on adjacent legal areas including data rights, intellectual property, privacy, cybersecurity, export controls, ethics, and conflicts of interest * Monitor and interpret changes in laws, regulations, and industry practices, and proactively advise the business * Drive process improvements and leverage technology to enhance legal support for a high-growth sales organization * Qualifications * +7 years of experience, ideally combining commercial and SLED transactional experience at a high-growth SaaS or technology company * Expertise in government procurement frameworks and contracting vehicles * Demonstrated excellence in contract negotiation, drafting, and risk assessment * Familiarity with export controls, cybersecurity requirements, and regulatory compliance in government contracting * Exceptional organizational, project management, and prioritization skills * Ability to operate both strategically and tactically in a fast-moving environment * Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels * Collaborative, service-oriented mindset with strong professional integrity The base salary range for this role is $172,000 – $265,650, depending on location and experience. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com