Head of Operations

Proton

JOIN PROTON AND BUILD A BETTER INTERNET WHERE PRIVACY IS THE DEFAULT Proton was founded in 2014 by scientists from CERN on a simple truth: privacy is a fundamental human right. Since then, we've built the world's largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and Proton Calendar — tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some situations, Proton has literally helped save lives. We are profitable, independent (no VC control), and selectively hire from the top ~1% of applicants. Our 700+ team members across 50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Check our open-source projects here.     The Role As VP Design, you will own and lead the design function across both Product Design (user experience, interface, service design) and Brand / Marketing Design (visual identity, campaign creative, brand experience). You’ll partner closely with the CEO, VP Marketing and Heads of Product, helping shape strategy, drive design excellence, and ensure that design becomes a core differentiator for Proton. You will build, mentor and scale a high-performing, multi-disciplinary design organisation, embedding design thinking across the company. What you will do • Define and execute the strategic vision for design at Proton, bridging product and brand to deliver a unified and differentiated experience globally. • Lead, develop and grow a world-class design organisation: recruiting designers and researchers structuring teams across product and brand, setting performance metrics, fostering a culture of creativity, craft and user-centricity. • Partner with the CEO, VP Marketing and Heads of Product to ensure design is embedded into strategic roadmaps, product launches, marketing campaigns and brand initiatives. • Oversee the end-to-end design process for all major product lines and brand campaigns: user research, UX/UI, service design, prototyping, testing, visual design, motion, interactive experiences. • Ensure that the Proton brand identity is strong, consistent, scalable and flexible across all touchpoints: digital, mobile, web, marketing, physical, events. • Drive design systems, tools and processes across product & brand to deliver efficiency, quality, consistency and scale. • Advocate for users and privacy-first design principles in everything we build and brand. • Monitor and measure design impact: user experience metrics, brand perception, conversion, retention, campaign effectiveness; iterate and optimise accordingly. • Represent design externally: speak on design at conferences, build Proton’s design reputation, collaborate with creative agencies and partners worldwide.   What We’re Looking For • A minimum of 15 + years of experience in design leadership roles (product, brand and/or marketing) at a global technology company or agency. • Proven track record of building, scaling and operating design organisations with cross-functional reach. • Strong experience overseeing both product (UX/UI, service design) and brand/marketing design (visual identity, campaign creative) — not one or the other only. • Demonstrated ability to define and execute design strategy that drives business impact (growth, engagement, retention, brand equity). • Excellent stakeholder management skills, with the ability to work at executive level and influence across product, marketing, engineering and operations. • Deep user-centred design mindset; strong portfolio showing end-to-end work (research → strategy → UX → UI → brand visuals). • Skilled in designing for global audiences, with sensitivity to cultural differences and brand consistency across markets. • Expertise in building and scaling design systems, establishing best practices and operational processes in fast-growing environments. • Excellent leadership and people development skills: mentoring senior designers, creating high-performing teams, promoting a culture of craftsmanship and innovation. • Comfortable working in a dynamic, high-growth company with a mission-driven ethos and a global, diverse team. • Strong communicator with polished presentation and storytelling skills; fluent in English (other languages a plus).   WHAT WE OFFER * Work that Matters: Millions of people trust Proton with their privacy. We answer only to our users — not advertisers, not investors with conflicting agendas, not governments. * A Great Team: Diverse, collaborative, and tight-knit, with people from MIT, Harvard, Stanford, Caltech, Cambridge, ETH, and more. * Technology: The right hardware and software to do your best work. * Learning & Development: We invest in your growth. Proton is one of the fastest ways to accelerate your career — real challenges, real ownership, from day one. * Employee Benefits: Strong health coverage, solid retirement options, generous leave, and wellness support. * Stock Options: From day one, you have a real stake in what we're building. When Proton wins, you win. * In-Person Collaboration: Offices across Geneva, Zürich, Barcelona, London, and more. You'll spend most of your time collaborating face-to-face. * Food: Lunch and snacks on us every day in the office. * Transport: We cover public transport, bike allowances, or parking — whichever works for you. * Flexible Working: You own your schedule. Outcomes matter more than clock-in times. OUR COMMITMENT TO DIVERSITY AND INCLUSION At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals — regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background — feel valued and empowered. If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know. CANDIDATE PRIVACY NOTICE When you apply for a position at Proton Technologies AG, your information is stored in Greenhouse in accordance with its Service Privacy Policy. This information is used to evaluate your suitability for the posted position and may be retained for future roles. If we no longer have a legitimate business need to process your information, we will either delete or anonymise it. For questions about your data, contact: careers@proton.ch Proton does not accept unsolicited CVs from any sources other than directly from candidates. #LI-ONSITE

32Co

01Health is at an inflection point. The platform is built, revenue is accelerating, and we are moving from a single-specialty company to a multi-vertical specialist healthcare platform - with AI as embedded clinical infrastructure. Our vision is to help all clinicians deliver the latest innovations in healthcare, improving the standard of care for millions of people.  Backed by the investors behind Revolut, CityMapper, and Depop - we're scaling fast across the UK and beyond, and are looking for exceptional people to join us on our mission.  What is happening at 01Health right now: Balderton-backed Series A company 90% of UK patients can reach an 01Health–affiliated clinic within 30 minutes All growth has been inbound, ~50% word of mouth 4.98★ customer rating from the dentists who use us Aerox (sleep) ready for national rollout to top-performing 01 Partners, with a 300+ clinic waitlist US expansion live  New verticals being tested and prototyped We are not searching for product–market fit anymore. We are ready to dominate the market, and to do it across multiple medical specialties, transforming lives in the process. The Role: We're hiring for one of the most critical and exciting roles at 01Health.   As Head of Operations, you will report directly to the COO and own day-to-day operations, leading a team of 50+ people across clinical, support, treatment planning, supply chain, fulfilment, and specialist teams. You’ll play a crucial part in enabling our geographical (US) and product (Sleep) expansion. How we deliver the next 10x growth has AI at its core. Working with our COO and leadership team, your job is to take those plans and translate them into crisp, well-run execution on the ground - and to be the feedback loop back up: surfacing problems early, spotting where reality is diverging from the plan, and channelling ideas and intel from team leads back into leadership decisions. Operations is already performing strongly. We’re not hiring someone just to keep the lights on; we’re also looking for someone to play a key part in redesigning and scaling how operations works. What you'll do: Own and run day-to-day operations across our Orthodontic and Sleep products (UK and US), with full accountability for our high quality bar, performance, and output against agreed targets. Execute against the operations roadmap set by leadership. Break it down into clear workstreams, sequence the work, drive it through to completion, and report progress crisply. Manage and develop team leads across functions. Set clear expectations, hold a high bar on performance, and run a tight operating cadence (1:1s, weekly reviews, monthly business reviews). Hit SLAs and performance targets consistently. Track the numbers, understand why they are what they are, and act fast when they slip. Identify and unblock bottlenecks. Spot where work is getting stuck, get to the root cause, and fix it - whether that's a process change, a tooling tweak, or a difficult conversation. Treat operations as a product. Design, build, and continuously improve internal tools, workflows and systems. Drive adoption and impact of AI and automation across your teams. The COO and leadership team sets the AI build agenda; you make sure the tools land, get used, and translate into measurable change in how operations actually runs. Run capacity planning, forecasting, and resourcing across your three areas, partnering with leadership on hiring and headcount. Lead operational readiness for new markets and products, executing the rollout plan and surfacing what needs to change as you go. Manage day-to-day supplier and partner relationships across our manufacturers and product lines, with clear ownership of lead times, quality, and fulfilment reliability. What success looks like: Operations runs smoothly day-to-day without needing COO involvement in execution. SLAs and performance targets are consistently met across the three areas as volume scales. AI and automation tools the team is building are actually adopted, used well, and driving measurable improvement in throughput and quality. Team leads have a clear, supportive manager who holds them to a high standard - and they're getting better at their jobs because of it. Leadership has full, accurate visibility into what's happening on the ground: nothing is festering quietly, surprises are rare, problems are caught early. Roadmap items land on time, in scope, and with the team leads bought in. You're seen as the trusted operator the COO can hand a problem or a plan to and trust will get done well. You'll thrive in this role if… You have 5-8 years of experience, for example combining top-tier consulting or finance experience with at least one operations role in a high-growth environment. You are obsessive about execution and detail. You take pride in things being done well, on time, and to a high standard - not just done. You are hard-working and high-output. You don't need to be told twice, you don't drop balls, and you bring real energy and pace to the work. You're a natural project manager. You can take a messy goal, break it into a clear plan, run it, and report on it crisply. You're great with people. You can manage and develop team leads, hold a firm line on standards, and have hard conversations when needed. You're an excellent communicator - clear, concise, structured - and just as comfortable writing a sharp update to the leadership team as you are sitting next to a team lead unpicking a workflow. You operate well with ambiguity but you bring structure to it: you turn vague briefs into clear plans rather than waiting for clarity. You are AI-fluent and genuinely excited to drive AI adoption across your teams. You don't need to be the one building the tools, but you need to be a power user, a strong advocate, and the person who makes sure they actually land in the real workflow. You are commercially minded. You understand why operational metrics matter to the broader business and you make trade-offs accordingly. Why this role: You'll be the senior operations executor at a fast-scaling company, reporting directly to the COO with a clear seat at the table. You'll own day-to-day operations across three exciting frontiers from day one: our core business, our growing US operation, and our new Sleep product line. Few mid-level ops roles offer that kind of breadth and frontier exposure. You'll have a clear scope and a clear mandate: take strategy from leadership and turn it into excellent execution. No fuzzy lines. You'll work side-by-side with leadership and have real exposure to how a high-growth company is run from the top. AI is reshaping operations and you'll be on the front foot, driving adoption of tools and ways of working that will define how operations is run for the next decade. Clear path to grow as the company grows - whether that's deepening into Director-level ownership, scaling into new markets, or moving sideways into other parts of the business. Compensation is benchmarked to senior mid-level operator roles in the London market, with meaningful equity.

CarbonChain

About Us The world’s most pressing problem requires the world’s best talent to fix it, and here at CarbonChain we’re bringing together a superstar team to tackle decarbonization head on. We’re lean, scrappy and determined to make a massive impact by helping the world’s biggest emitters drive commercial wins by reducing their emissions. We see the climate challenge as a transformative opportunity for the global economy, and a rewarding career opportunity for those willing to take on the challenge in a rapidly growing market. Our People CarbonChain’s people are passionate about solving huge challenges, are driven by personal and mutual success, and take extreme ownership for their individual part of getting us to world-changing results. We live and breathe our values every day, and pride ourselves on creating a positive, inclusive and world-class environment for our talent to develop. We’ve got MBAs and PhDs, and experience leading huge initiatives and teams at some of the world’s best companies and scale-ups, but we know that there’s a lot we don’t know, and we’re hoping you can help fill that gap. About the Role As Head of Operations, you will be the operational backbone of the business—owning company-wide execution, ensuring strategic alignment, and building the systems and processes that allow us to scale. Reporting directly to the CEO, you will partner with leadership across product, engineering, sales, and customer success to drive efficiency, performance, and growth. Key Responsibilities: Operational Strategy & Execution * Translate company strategy into operational plans, KPIs, and measurable goals. * Partner with the CEO and leadership team on company OKRs, board reporting, and investor communications. Business Operations & Process Optimization * Build scalable processes across finance, people, legal, and compliance. * Drive continuous improvement to remove bottlenecks and increase cross-functional efficiency. * Implement and manage business systems (CRM, project management, finance tools, etc.). People & Culture * Support talent strategy, hiring processes, and performance management. * Champion company culture as we scale, ensuring employee engagement and retention. Financial & Growth Operations * Partner with finance to manage budgets, forecasts, and business analytics. * Support fundraising activities, due diligence, and board preparation. * Ensure metrics-driven decision making across go-to-market and customer success. Risk & Compliance * Manage vendor contracts, legal processes, and compliance requirements. * Build risk management practices appropriate for a fast-scaling startup. * Requirements * 7+ years of relevant experience in operations, strategy, or business leadership, ideally in a fast-scaling Series A–C tech company. * Strong background in building and scaling processes, with a track record of improving operational efficiency. * Demonstrated ability to manage cross-functional teams and influence without direct authority. * Financial acumen: comfort with budgets, forecasts, and key SaaS metrics. * Excellent communication and stakeholder management skills. * Entrepreneurial mindset: thrives in ambiguity, builds structure from scratch, and executes with urgency. Nice-to-Have * Prior experience in, SaaS, fintech, climate tech, AI. * Exposure to fundraising, investor relations, or board management. * Previous role as an early employee or operator at a high-growth startup. What we’re offering * CarbonChainer’s receive a ton of great benefits, including: * 28 days of annual leave * Home office set up allowance of £500 * £2,000 annual learning allowance * Private healthcare * Generous parental leave policy * Team lunches once a week in the office * Subsidized gym classes, office gym, and cycle to work scheme.  We're striving to build a diverse team and we would love to hear from applicants from backgrounds less frequently represented in technology, be that in terms of gender, race, or professional background. If you think your skills and experience match what we’re looking for and you’d like to join a Carbon Tech industry unicorn, please get in touch! CarbonChain values diversity and inclusion and welcomes applications from candidates with diverse backgrounds.  If you think your skills and experience match what we’re looking for and you’d like to join the next Climate Tech industry unicorn, please get in touch! You can find out more about interviewing at CarbonChain at https://www.carbonchain.com/careers/interview-process.   CarbonChain values diversity and inclusion and welcomes applications from candidates with diverse backgrounds.  If you think your skills and experience match what we’re looking for and you’d like to join the next Climate Tech industry unicorn, please get in touch! You can find out more about interviewing at CarbonChain at https://www.carbonchain.com/careers/interview-process.