Customer Success Lead - Western Europe

Eye Security

About Eye Security Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, we’ve grown to over 170 employees and continue to expand internationally. We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team unites professionals from intelligence, military, tech, and consulting backgrounds - all driven by one mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players. At Eye, you’ll work on international projects, solving real-world challenges and helping to build a safer digital future for our clients. About this role As a Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This is a role for someone who thrives on autonomy, loves building strong client partnerships, and knows how to drive long-term value. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions. You’ll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you. What You’ll Do * Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention. * Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value. * Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback. * Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences. * Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes. What You Bring * You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth. * You communicate clearly and confidently in both German and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations. * You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce. * You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value. * You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus. What We Offer * A meaningful mission: protect organizations across Europe from real-world cyber threats. * A remote-friendly culture with regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections. * Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds. * Full ownership of a strategic function in a high-growth cybersecurity scale-up. * Weekly lunches (NL) and Thursday socials to stay connected. * A generous time-off policy, including wellbeing and volunteering days. Ready to take ownership, bring ideas to life, and inspire others? We’d love to hear from you. Apply now and become part of our mission at Eye Security.

Bunch

bunch is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you. To expand our core team, we are seeking a passionate and driven Senior Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success. YOUR ROLE Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth. In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation. TOP RESPONSIBILITIES * Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints. * Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance. * Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements. * Own and optimise key customer metrics, including NPS, retention, NRR,, and escalation management. * Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows. ABOUT YOU * 4+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success. * Hands-on experience in a private equity or venture capital environment — specifically in fund operations, investor services, or fund administration * Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders. * Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences. * Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities. * Proficiency in English and German WORKPLACE & BENEFITS * Competitive salary * Customizable benefits package (wellbeing, sport, mobility, food, and more) * 28 days of vacation, plus 2 company days and local public holidays * Remote-flexible hybrid (3 days/week in office) * Up to 4 remote calendar weeks a year * A great tech and work setup * Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains HIRING PROCESS 1. People Team Interview (30 min): Introduction to bunch, expectations, values, and your career aspirations. 2. Deep-Dive Interview (30 min): Explore the role, your experience, and how your journey aligns with our mission. 3. Practical Interview (45 min): Demonstrate your approach to Account Management and communication. 4. Final two part stakeholder interview (60 min): first with our VP of Operations and second with one of our Co-founders to ask questions and get to know our leadership. About bunch bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management. We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it. ____ At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants. We process personal data in line with applicable laws (including GDPR). See our Privacy Policy for details on your rights and how to reach us.

ElevenLabs

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE You will own the ElevenCreative enterprise sales motion across the DACH region, building pipeline and closing deals with enterprise creative and marketing teams. DACH has one of the strongest existing enterprise footprints for ElevenLabs, with meaningful ARR, proven deal velocity, and growing creative demand - this is a market where we are accelerating, not experimenting. ElevenCreative is our AI creative platform - the place where enterprise creative and marketing teams generate and edit speech, image, video, and music using the best AI models available. You will sell the full ElevenCreative suite alongside adjacent capabilities like dubbing, Flows, and Studio to enterprise buyers who are looking to modernize how they produce content at scale. This is a green-field role. You will define the playbook, build the pipeline, and close the deals - working cross-functionally with product, marketing, solutions, and customer success.   IN THIS ROLE YOU WILL * Build and manage a growing portfolio of enterprise accounts to drive ElevenCreative revenue in your territory, identifying new business opportunities where AI creative tools can transform how teams produce content * Lead consultative, multi-stakeholder sales cycles, building compelling business cases that translate AI creative capabilities into measurable business value for senior executives and economic buyers * Develop and execute territory and account strategies from scratch, including target account identification, outbound sequencing, event strategy, and pipeline building * Develop a deep understanding of the AI creative landscape - customer use cases, competitive dynamics, and emerging trends - particularly as they apply to media, automotive, consumer goods, publishing, or advertising * Partner with product, marketing, solutions engineering, and customer success to ensure smooth onboarding, deployment, and expansion of accounts * Serve as a trusted advisor to enterprise creative and marketing leaders, educating them on how AI is changing content production and where ElevenCreative fits in their stack * Represent ElevenCreative at industry events, conferences, and client meetings in your territory WHO YOU ARE We are looking for someone who combines enterprise sales instincts with genuine curiosity about how creative and marketing teams produce content at scale. You will thrive in this role if you: * Have 5+ years of quota-carrying sales experience selling technology, SaaS, or AI products to enterprise buyers, ideally with exposure to the creative tools, digital media, or content production space * Have deep familiarity with the AI creative tools or digital media landscape - you understand how enterprise creative and marketing teams evaluate, adopt, and deploy new tooling, and you know the industry well enough to build credibility with buyers quickly * Have proven success navigating complex, multi-stakeholder enterprise sales cycles across business, IT, legal, and procurement * Can translate technically complex AI capabilities - voice synthesis, image and video generation, dubbing, music creation - into clear business value for non-technical decision makers * Are comfortable building pipeline from scratch in a new market or territory, including outbound, events, and account-based strategies * Have strong executive presence and the ability to build relationships at the VP and C-suite level * Native or full professional proficiency in German; strong English for internal collaboration * Thrive in high-growth, fast-moving environments where the scope expands faster than anyone can fully prepare for, and treat that as a feature rather than a problem BONUS * Experience selling creative, design, media production, or content platform tools to enterprise buyers * Familiarity with AI or generative AI products and how enterprise buyers evaluate them * Experience with localization, dubbing, or audio and video production workflows and the buyers who own them * Deep knowledge of the media, automotive, consumer goods, publishing, or advertising verticals and the enterprise buying dynamics within them Location This role is remote across Germany but Munich is preferred.   #LI-remote