Customer Success Manager - DACH Market (m/f/x)

RTB House

Location: Germany We Are: RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.  Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients. Our DACH team consists of 50 people and is an integral part of our company’s global presence. We combine local expertise with our broader company vision. We embrace a "remote-first" approach, allowing our team members the flexibility to work remotely. The sales department in DACH is crucial in driving our company's success, working collaboratively to deliver top-notch digital advertising solutions with professionalism, integrity, and passion to boost our clients's businesses. Why RTB House? If you are looking for a place where you can unleash your potential and thrive in a dynamic, rapidly expanding global company with exceptional career advancement opportunities and the chance to shape our future, then RTB House might be the right fit for you. As a Sales Manager, you will be responsible for driving new business within the small and mid-market e‑commerce segment. Working from a curated list of potential clients and agencies, your focus will be to connect with decision-makers through targeted outreach, conduct meaningful sales conversations, and guide prospects toward activation on our self-service platform. This is an individual contributor role centered on efficient prospecting, cold outreach, and closing deals within a short sales cycle. You Will: * Execute a comprehensive outbound strategy using cold calling, cold emailing, and social selling to engage decision-makers within defined target accounts, focusing on small and mid-market segments and agencies; * Research and profile key contacts at target companies, establish initial connections and arrange introductory meetings; * Attend relevant industry conferences to network with potential clients, identify leads, and arrange follow-up meetings with decision-makers; * Utilise CRM systems and outreach automation tools to manage data accurately and track interactions; * Craft tailored messaging and outreach materials, aligning with specific business needs and the market context of potential clients, particularly digital-native organisations and agencies; * Run sales meetings and guide prospects through the registration and activation process on the platform, ensuring a smooth transition from interest to active campaigns. Desired Experience:  * 2-3+ years of experience as a Business Development Representative, Sales Development Representative, or similar outbound-focused role; * Strong skills in research and prospect profiling, supporting targeted outreach efforts; * Experience working with digital-native companies; * Familiarity with the digital marketing sector is a plus; * Experience targeting mid-market and small companies and agencies with knowledge and understanding of the DACH market and its business environment; * Proficiency in CRM and outbound automation tools; * Excellent networking abilities, and a proactive approach to conference participation and building new connections; * Exceptional communication and presentation skills in German and English (C1 or above). We Offer: * We believe in a healthy work-life balance and therefore prioritize flexible working arrangements - you decide whether you want to work remotely, from one of our DACH office spaces, or even temporarily from any other location in the world; * A top-of-the-market compensation package, consisting of an above-market-average base and an attractive bonus scheme; * You’re starting out with 28 vacation days - that can turn into 30 days after a 2-year tenure; * We provide a monthly Pluxee allowance that can be used towards purchases in various grocery stores, shops, and restaurants; * A structured and interactive onboarding, accompanied by a supporting team member assigned to guide you during your orientation phase to make sure you’re settling in with ease; * An international working environment that inspires you and enables you to develop projects as part of a highly qualified cross-functional team; * We care about your development and help you continuously grow your career with us as part of your personalized development plan - supported by a generous yearly training budget.   Apply now!  You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.   Information for Applicants: Germany

RTB House

Location: Germany, remote We Are:  RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients. Our team in DACH consists of more than 40 people and is an integral part of our company’s global presence. We combine local expertise with our broader company vision. While the team operates remotely, we do have access to office space in Berlin that’s available for use. There’s full flexibility to work from home, and occasional travel might be required for client meetings across the DACH region. The Account Management team is crucial in driving our company’s success, working collaboratively to deliver exceptional client satisfaction and ensure campaigns align with mutually agreed performance targets. Why RTB House?  If you are looking for a place where you can make a real impact by driving client success, refining strategies, and uncovering growth opportunities across a variety of verticals and tiers, as well as markets within the DACH region, RTB House might be the right fit for you. You Will: * develop relationships and negotiate business terms with decision-makers of the largest e-commerce companies in the DACH region * up/cross sell campaigns and products to ensure the growth of the accounts * provide transparency over campaign performance for the client representatives to ensure premium customer service * create remarketing strategies for different verticals * develop professional technical knowledge related to the solutions offered by RTB House and overall developments in the digital marketing domain * work closely with technical and sales teams within the company to ensure the superior performance of the campaigns * travel regularly across the DACH region to meet clients face-to-face Desired Experience:  * solid understanding of the online advertising industry, esp. performance marketing * 2+ years of experience managing online advertising campaigns and client relationships * self-motivated positive individual with an achiever attitude * strong analytical and problem-solving skills * ability to absorb information quickly and deliver within tight timeframe * excellent communication and presentations skills * first experiences with negotiations * exceptional professionalism and business acumen * ability to keep an open communication, particularly when working remotely * proficiency in German and fluency in English (C1 or above) We Offer:  * We believe in a healthy work-life balance and therefore prioritize flexible working arrangements- you decide whether you want to work remotely, from our DACH office space or even temporarily from any other location in the world * We offer a top of the market compensation package, consisting of an above market-average base and an attractive bonus scheme; * You’re starting out with 28 vacation days- that can turn into 30 days after a 2-year tenure * You will have a structured and interactive onboarding, accompanied by a supporting team member assigned to guide you during your orientation phase to make sure you’re settling in with ease * An international working environment inspires you and enables you to develop projects as part of a highly qualified cross-functional team; * As we are rethinking AdTech, you will be actively contributing in the process while having the opportunity to work with the best in the AdTech industry to learn from; * We care about your development and help you continuously grow your career with us as part of your personalized development plan- supported by a generous yearly training budget * You’ll be offering true value to our customers through our proven history of customer satisfaction with our AI powered retargeting technology.    Apply now!  You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it. Information for Applicants: Germany

RTB House

Location: Germany, remote This position is offered on a fixed-term contract for two years.  We Are:  RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.  Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients. Our team in DACH consists of more than 40 people and is an integral part of our company’s global presence. We combine local expertise with our broader company vision. While the team operates remotely, we do have access to office space in Berlin that’s available for use. There’s full flexibility to work from home, and occasional travel might be required for client meetings across the DACH region. The Account Management team is crucial in driving our company’s success, working collaboratively to deliver exceptional client satisfaction and ensure campaigns align with mutually agreed performance targets.   Why RTB House? If you are looking for a place where you can make a real impact by driving client success, refining strategies, and uncovering growth opportunities across a variety of verticals and tiers, as well as markets within the DACH region, RTB House might be the right fit for you. You Will: * develop relationships and negotiate business terms with decision-makers of the largest e-commerce companies in the DACH region * up/cross sell campaigns and products to ensure the growth of the accounts * provide transparency over campaign performance for the client representatives to ensure premium customer service * create remarketing strategies for different verticals * develop professional technical knowledge related to the solutions offered by RTB House and overall developments in the digital marketing domain * work closely with technical and sales teams within the company to ensure the superior performance of the campaigns * travel regularly across the DACH region to meet clients face-to-face Desired Experience:  * solid understanding of the online advertising industry, esp. performance marketing * experience with incrementality & H2H tests, multi touch attribution models and MMMs  * 3+ years of experience managing online advertising campaigns and client relationships * self-motivated positive individual with an achiever attitude * strong analytical and problem-solving skills * ability to absorb information quickly and deliver within tight timeframe * excellent communication and presentations skills * exceptional professionalism and business acumen * ability to keep an open communication, particularly when working remotely * proficiency in German and fluency in English (C1 or above) We Offer:  * We believe in a healthy work-life balance and therefore prioritize flexible working arrangements- you decide whether you want to work remotely, from our DACH office space or even temporarily from any other location in the world * We offer a top of the market compensation package, consisting of an above market-average base and an attractive bonus scheme; * You’re starting out with 28 vacation days- that can turn into 30 days after a 2-year tenure * You will have a structured and interactive onboarding, accompanied by a supporting team member assigned to guide you during your orientation phase to make sure you’re settling in with ease * An international working environment inspires you and enables you to develop projects as part of a highly qualified cross-functional team; * As we are rethinking AdTech, you will be actively contributing in the process while having the opportunity to work with the best in the AdTech industry to learn from; * We care about your development and help you continuously grow your career with us as part of your personalized development plan- supported by a generous yearly training budget * You’ll be offering true value to our customers through our proven history of customer satisfaction with our AI powered retargeting technology.    Apply now!  You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it. Information for Applicants: Germany