Customer Support Engineer GC/GCMS (Field Service Engineer equivalent)

Job Description The Field Service Engineer (FSE) – GC/GCMS is responsible for delivering advanced on-site technical support to customers operating gas chromatography (GC) and gas chromatography–mass spectrometry (GC-MS) systems. The role involves working directly in customer laboratories, ensuring optimal instrument performance, reliability, and compliance. The FSE acts as a trusted technical expert, independently managing complex service activities and supporting customers in high-demand scientific environments. Key Responsibilities Perform installation, maintenance, repair, and qualification of GC and GC-MS systems in customer laboratories Troubleshoot complex hardware, software, and method-related issues Optimize system performance and provide preventive maintenance recommendations Support multi-vendor instrument environments and integrated system solutions Provide technical guidance and training to customers and internal teams Act as escalation support for advanced technical issues Ensure compliance with quality, regulatory, and documentation standards Maintain accurate service documentation and reporting

Qualifications / Requirements Degree in Chemistry, Biochemistry, or related scientific field Hands-on experience with GC and GC-MS instrumentation Strong troubleshooting and problem-solving skills Ability to work independently in customer-facing environments Strong communication skills in English (and local language as applicable) Willingness to travel frequently and valid driving license