Team Lead- Foundation Customer Facing

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION, a risk management solution, Sweden’s leading flight comparison site Flygresor.se, Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix, the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay. The Role As the Team Lead for the Foundation Customer Facing team, you are the guardian of the traveler’s journey. Our team sits at the core of the user experience, setting the quality bar for shared components and ensuring that every touchpoint a customer has with our brands is consistent, reliable, and high-performing. You won't just manage a team; you will be the bridge between User Experience (UX), Customer Experience (CX), and our various Domain Teams. You will lead a group of talented engineers in building the standards and guardrails that ensure a coherent end-to-end experience for millions of travelers. Your Responsibilities Vision & Alignment: Align the team around a clear mission to create world-class shared components and experiences. Strategic Collaboration: Partner closely with CX, UX, and Product Owners to ensure our foundational elements support the broader product strategy. Technical Standards: Own the "quality bar." You will drive the creation of standards and guardrails that prevent fragmentation across the traveler journey. Stakeholder Management: Work with multiple stakeholders to prioritize high-impact work and manage expectations across the organization. Team Empowerment: Create a focused, "noise-free" environment where engineers can do their best work. You’ll mentor the team, foster a culture of continuous learning, and promote autonomous problem-solving. Ownership: Take end-to-end accountability for the health and performance of the shared components our customers touch every day. Requirements Experienced Leader: You have a proven track record of leading development teams, preferably within a "Foundation" or "Platform" context where the focus is on shared services/components.

Customer-Centric: You have a deep understanding of the customer journey and a passion for CX/UX principles.

Collaborative Architect: You are skilled at navigating a matrix organization, building consensus across different domains, and translating high-level vision into actionable technical roadmaps.

Quality Obsessed: You believe in standardization and have experience building or maintaining design systems or shared component libraries.

Strategic Prioritizer: You are comfortable working with Product Owners to balance technical debt with new feature development, always keeping the "big picture" in mind.

Excellent Communicator: You can articulate complex technical decisions to non-technical stakeholders and inspire your team with clear, concise goals.

Benefits At the Etraveli Group Gothenburg office, you will be part of +200 people, all with different cutting-edge skills and personalities. Our shared ambition, passion, and strong work ethic are what drive us toward the same goals. This foundation allows us to value our individual differences, which we believe are precisely what make us a strong team. With us you can enjoy:

Our office is located in Merkurhuset in Gothenburg, a few steps away from public transport and lunch restaurants.

We work on a hybrid-model where you can choose to work two days from home and you have two weeks per year that you can choose to work from a remote location

We love gaming and after work activities.

We know the value of personal development and continuous training.

Hackathons and Dev Weeks - We believe in promoting creativity and trying new things.

Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.

Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident.

Daily breakfast – To kick the day off just right, breakfast is available at the office every morning.

As part of this recruitment process, we will be conducting background checks. You will be able to read more information and give your consent to this process in the application form. Diversity disclaimer At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.