IHRE AUFGABEN

The Flightcare Executive, based in the Operations Control Center (OCC), is responsible for customer care before, during, and after

each flight. The primary objective of the Flightcare Executive is to deliver a truly top-notch service experience with the highest

attention to detail and a strong commitment to error-free execution. The role acts as the primary point of contact for clients and

ensures that all service-related requirements are delivered in line with contractual agreements and customer expectations.

The position requires close and continuous cooperation with the Sales Department to ensure that commercial agreements and special

arrangements are fully understood and flawlessly executed in daily operations. The Flightcare Executive also works in tight

coordination with Operations and Crew to align service delivery, manage changes, and provide a consistent, premium customer

experience.

By consistently exceeding expectations and ensuring flawless coordination, the Flightcare Executive plays a key role in building a

strong and sustainable trust base with our customers, in particular with aircraft brokers. The ultimate goal is to create such a

reliable and premium service experience that brokers actively choose to book LUMINAIR again, based on confidence, transparency,

and proven operational excellence.

IHR PROFIL

Proven customer-oriented mindset with high service standards
Excellent communication skills
Ability to work under time pressure and handle irregular operations professionally
Strong coordination skills
High level of reliability, discretion, and confidentiality
Structured, solution-oriented, and proactive working style
Very good command of English; additional languages are an advantage
Experience in business aviation or VIP customer service is beneficial
Strong understanding of OCC / flight operations processes is beneficial

WARUM WIR?

At LUMINAIR, we recognize that satisfied team members are essential to delivering exceptional service to our clients and

passengers. Our commitment is to foster a comfortable and fun working environment, which is why we offer

A Dynamic Start-Up Environment: Be part of an innovative and growing company where your ideas are valued and you can make a

real impact.

Personal Growth Opportunities: We foster professional development, giving you room to grow, learn, and shape your career path.
Performance-based Promotion Opportunities
Competitive Salary & Holiday Allowance
Desirable Benefits including airline staff travel, hotel discounts, WELLPASS and many more
Attractive Workplace: Enjoy a great team atmosphere and an attractive office location in the port of Hamburg, with stunning

water views from the OCC

In addition, the whole founding team of LUMINAIR gained experience in an environment where an open ear = success. We vow to take

feedback onboard, listen to good ideas and help your career to grow.

Role

Flightcare Executive (m/f/d)

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LUMINAIR

Hamburg•Posted: Jul 17•Deadline: Aug 16

IHRE AUFGABEN LUMINAIR is a growing business aviation operator based in Hamburg, Germany. We provide tailor-made flight solutions at the highest service level. To support our Commercial Team, we are looking for a motivated Intern (m/f/d) in the Sales & Flightcare department. Key duties include: * Supporting the Sales and Flightcare team in handling client inquiries * Overseeing and assisting with pre- and post-flight arrangements (handling, catering, slots, PPR, hotels, ground transportation) * Maintaining customer data and bookings in internal systems * Supporting communication with brokers and partners * Contributing to the continuous improvement of service processes and quality standards IHR PROFIL * Proven customer-oriented mindset with high service standards * Excellent communication skills * Ability to work under time pressure and handle irregular operations professionally * Strong coordination skills * High level of reliability, discretion, and confidentiality * Structured, solution-oriented, and proactive working style * Very good command of English; additional languages are an advantage * Experience in business aviation or VIP customer service is beneficial WARUM WIR? At LUMINAIR, we recognize that satisfied team members are essential to delivering exceptional service to our clients and passengers. Our commitment is to foster a comfortable and fun working environment, which is why we offer * A Dynamic Start-Up Environment: Be part of an innovative and growing company where your ideas are valued and you can make a real impact. * Personal Growth Opportunities: We foster professional development, giving you room to grow, learn, and shape your career path. * Performance-based Promotion Opportunities * Competitive Salary & Holiday Allowance * Desirable Benefits including airline staff travel, hotel discounts, WELLPASS and many more * Attractive Workplace: Enjoy a great team atmosphere and an attractive office location in the port of Hamburg, with stunning water views from the OCC In addition, the whole founding team of LUMINAIR gained experience in an environment where an open ear = success. We vow to take feedback onboard, listen to good ideas and help your career to grow.