Letar du efter en ny utmaning, en roll där du får arbeta med människor, teknik och processer i en miljö där det finns stora

möjligheter att påverka?

Nu söker vi en Customer Operations Manager som vill leda arbetet med att utveckla kvalitet och effektivitet i vår kundservice.

Om oss och din roll

På Visma Amili utvecklar vi moderna lösningar inom ”invoice-to-cash”, vilket innebär att vi genom vår affärsplattform hjälper

företag att få betalt snabbare. Men, för oss handlar det lika mycket om empati som om teknik. Vi är en del av Vismas ekosystem av

företag som tillsammans stärker lönsamheten och förbättrar arbetslivet för miljontals människor över hela världen. Alla Vismas

företag har stor autonomi i ledarskap och strategi, vilket är en nyckelingrediens för vår tillväxt.

Som Customer Operations Manager leder du en funktion bestående av flera team.

Med stort fokus på ständiga förbättringar utför de administration, kundservice samt specialistrådgivning till våra kunder. Rollen

har ett helhetsansvar för den dagliga driften, samt att identifiera, prioritera och genomföra initiativ som säkerställer att vi

erbjuder effektiv, kvalitativ och värdeskapande service till våra kunder.

I din roll har du ett nära samarbete med produktutveckling och övriga interna stödfunktioner, för att säkerställa att förändringar

genomförs kvalitativt. Du arbetar nära vår kommersiella enhet i vår strävan efter att bygga långsiktiga kundrelationer.

“Vi är på en förändringsresa där vi ska kombinera över 30 års erfarenhet med tekniska möjligheter som inte fanns för 1 år sedan.

Vi går från att vara ett renodlat tjänstebolag till ett techbolag som utvecklar vår egen mjukvara. Det kommer bland annat innebära

nya produkter, nya sätt att leverera våra tjänster och nya behov för kundservice och intern effektivitet. Vill du ha en utmanande

roll där du får ett stort ansvar för att forma bolagets arbetssätt? Då kommer du att skina i rollen som Customer Operations

Manager hos oss.”

Mette Bursell, din framtida ledare.

Ditt uppdrag

Dina huvudsakliga ansvarsområden kommer vara:

Övergripande resultat- och leveransansvar

Övergripande personalansvar

Främja en kultur av ständiga förbättringar

Fastställer ramar, mål, KPI:er och arbetssätt

Säkerställer tydlig och effektiv kommunikation genom flera led

Agera stakeholder i interna projekt för att säkerställa att våra kunders behov möts.

Vem är du?

Du är en tydlig ledare med förmåga att skapa förtroende och genomföra förändring.

Vi tror också att du har ett intresse för ny teknik och brinner för att lösa problem. Kanske har du till och med erfarenhet från

att ha arbetat med finansiella tjänster, eller annan reglerad verksamhet. Du har erfarenhet från en miljö med parallella projekt

och initiativ, där samarbete krävs utanför den egna avdelningen - och där tempot ibland är högt. Har du till och med erfarenhet

från SaaS-bolag och förståelse för produktnära arbetssätt får du en guldstjärna.

Du kan dessutom sätta kryss vid följande meriter:

Akademisk examen eller motsvarande inom exempelvis service management, ekonomi och verksamhetsutveckling

Erfarenhet av att framgångsrikt leda genom andra ledare, eller medarbetare med stort ansvar.

Dokumenterad förmåga att balansera kundvärde, affärsnytta och leverans

Dokumenterad erfarenhet av att framgångsrikt ha lett eller drivit större verksamhetsförändringar.

Låter det som en perfect match att ansvara för helheten i en leveransorganisation där flera team med olika uppdrag behöver

samverka för att nå gemensamma mål, så ser vi fram emot din ansökan!

Ansökan

Välkommen med din ansökan, senast den 9 augusti, 2026.

Vi träffar kandidater löpande och stänger ansökan när vi hittat rätt match, så vänta inte med att höra av dig.

Som en del av rekryteringsprocessen genomförs referenstagning och bakgrundskontroll.

Role

Customer Operations Manager

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