Member Liaison (Cities Without Houses) - Houston

Operations Program Manager   Job Title : Operations Program Manager UP to $3000 in Retention Bonuses  Annual Salary : $80,168.40 Job Status: Full Time Work Base: Olympia Washington   Helping You Live Life to the Fullest! SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs.   SAILS Washington is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.   SAILS Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values. All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if SAILS Washington is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.   Benefits we Provide: * Medical, Vision and Dental Insurance * Voluntary Short-term and Long-term Disability * Employee Assistance Program (EAP) * Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance * Accrued Paid Time Off * Unlimited Peer Referral Program * Working Advantage employee discount program * Health Savings Account (HSA) * Flexible Savings Account (FSA) * 401(K) * Capella University Discount The Operations Program Manager serves as a key member of the Residential Services leadership team and acts as a primary support to Site Supervisors across multiple residential programs. This position is responsible for promoting operational consistency, accountability, leadership development, employee engagement, and quality service delivery.   The Operations Program Manager partners closely with Site Supervisors to provide coaching, mentorship, problem-solving support, staffing guidance, and compliance oversight. This role requires a highly organized, creative, flexible, and collaborative leader who can effectively balance operational needs, employee development, and person-centered service delivery. The ideal candidate possesses strong communication skills, leadership experience, and a commitment to supporting individuals with intellectual and developmental disabilities while fostering a culture of accountability, consistency, innovation, and continuous improvement.   ESSENTIAL DUTIES AND RESPONSIBILITIES   Site Supervisor Oversight * Provide direct coaching, mentorship, and operational support to Site Supervisors. * Promote consistency in program operations, documentation practices, communication standards, and staff performance expectations. * Conduct regular check-ins with Site Supervisors to identify barriers, provide guidance, and support problem resolution. * Assist Site Supervisors in developing action plans to address staffing, performance, compliance, and operational concerns. * Support leadership development and succession planning within residential programs. * Serve as a resource for conflict resolution and employee relations concerns. * Foster a culture of accountability, professionalism, and collaboration.   Staffing & Program Oversight * Collaborate with Site Supervisors to manage and review master schedules for efficiency and compliance. * Fill in and provide coverage for programs without assigned Site Supervisors or when Site Supervisors are out on leave. * Serve as a resource for managing and minimizing overtime, and coordinating peer coaching for new hires. * Assist in coordination of ISS funding utilization and reporting. * Provide on-call support and respond to program needs during staffing shortages or emergencies. * Review and organize On-Call notes for the Client Care Team. Communicates with Crisis On-Call managers to follow up on any concerns noted in the notes. * Serve as On call support as required. * Ensure all employees operate and or manage within fair labor practices, company policies/procedures and all applicable industry regulations. * Serve as a member of the agency's management team. * Other duties as assigned.   Recruitment & Onboarding * Partner with HR and leadership to recruit qualified candidates for DSP and Site Supervisor roles. * Lead onboarding for new staff, ensuring orientation is complete and aligned with organizational standards. * Track training milestones and coordinate required training within established timelines (30-day, 120-day benchmarks, etc.) * Work with the Training team to ensure that training is in compliance with staff within their branch.   Training & Development * Facilitate peer coaching for new employees and help develop a strong internal mentorship culture. * Support Site Supervisors with training implementation and monitoring staff development progress. * Conduct and or monitor training for all staff in least restrictive techniques, behavior management, active treatment, client rights, prevention of abuse / neglect, documentation / data collection, emergency procedures and other areas as needed. * Promote continuous learning and act as a training liaison for state-mandated programs. * Administrative & Compliance Responsibilities * Review and ensure compliance with monthly payroll reports including staff hours and mileage. * Maintain strong working knowledge of Washington Administrative Codes (WACs), DSHS policies, and other regulatory standards. * Ensure residential programs are in compliance with all local, state, and federal regulations. * Participate in internal audits, external monitoring, and quality assurance activities. * Attends Client Care Team weekly.   Team & Client Support * Attend and contribute to team meetings, staffing discussions, and client planning meetings. * Communicate and coordinate with external agencies and community partners to support client services. * Model person-centered thinking and ensure clients are treated with dignity and respect at all times. * Actively promote client inclusion and empowerment within their homes and community.   MISSION, VISION, & VALUES ALIGNMENT * Model and Promote Organizational Values: Lead by example in demonstrating the organization's commitment to person-centered care, respect, dignity, and empowerment of all individuals served. * Advance the Mission: Actively contribute to creating inclusive communities where individuals with intellectual and developmental disabilities thrive by promoting meaningful engagement and full participation in home and community life. * Cultural Leadership: Foster a culture of compassion, professionalism, and accountability among team members. * Strategic Collaboration: Partner with internal and external stakeholders to further agency goals related to quality care, innovation, and continuous improvement. * Champion Person-Centered Practices: Ensure that individual goals, choices, and preferences are at the forefront of care planning and service delivery.   PREFERRED SKILLS * Ability to identify potential areas of compliance vulnerability and risk, assists in developing/implementing corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future. * Knowledge of EHR system (currently using Therap) * Experience with medications and medical information for vulnerable populations. * Ability to act as an independent review and evaluation body to ensure that compliance issues/concerns within the organization are being appropriately evaluated, investigated and resolved. * Ability to build great working relationships with employees and communicate effectively. * Ability to write reports, business correspondence, and procedure manuals. * Ability to calculate figures and amounts. Knowledge of computer spreadsheet programs, word processing software, and the ability to learn new programs effectively.   WORK ENVIRONMENT * Half of the work environment for this position is a fast paced work environment that requires multitasking, working under pressure, self directed and frequent interruptions. * Half of the work is done in the field, including driving to client’s homes in multiple counties and cities. * Must be able to lift and/or transfer a minimum of 50 pounds. * Frequently required to talk and hear. Quiet to moderate noise level in work environment. * Often required to sit for long periods of time, use hands and fingers to handle documents. * While performing the essential functions of this job, the employee will be exposed to clients who may ask inappropriate personal questions, display socially unacceptable behaviors, use profanity and sexually explicit phrases, make insulting remarks or threats, and exhibit defiance, dishonesty, and assaultive behaviors.   EDUCATION AND/OR EXPERIENCE * Experience working with DDCS/RCS, policies and procedures and working with IDD clients * Two years specialized training emphasizing Social Services, at least three years’ experience working within a business, social services, or educational setting.   LICENSING REQUIREMENTS: * Must pass a Washington State background check * Must have proper credentials per WAC to work in the capacity of a DSP * Must complete 40 Hours CORE Curriculum training and 32 hours of On the Job Training (OJT) / peer coaching within 120 days of hire or provide certificate for the core training and complete 32 hours of OJT * First Aid/CPR Certified (within 120 days of employment, training can be provided) * Blood Borne Pathogen (within 120 days of employment, training can be provided) * Need to complete Non-Violent Crisis Intervention training to obtain CPI Blue Card. * ONGOING ELIGIBILITY QUALIFICATIONS: * Complete and pass the background check screening upon hire and every two years thereafter, or as requested. * Maintain active NAR, CPR/First Aid, Nurse Delegation and other required certifications. * Complete a minimum of 12 hours of continuing education annually.   CORE COMPENTENCIES * Leadership and team-building * Adaptability and problem-solving * Clear and respectful communication * Advocacy and person-centered planning * Accountability and follow-through   SAILS Washington and Citizen Access Residential Resources are part of the Redwood Family Care Network family of companies. Operating in California, Washington, Arizona, and Nevada. Responsible, Compassionate & Trusted. Redwood Family Care Network’s mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.

Join us as a (Senior) International Standards Manager (all genders) (Product Compliance) in our Product & Regulatory Compliance team and help shape the future of autonomous mobility! To strengthen our Product & Regulatory Compliance team, we are looking for a (Senior) International Standards Manager (all genders) (Product Compliance) to own and evolve our Standardization Strategy and enable our product to the state of the art across our EU and US markets  YOUR ROLE AT MOIA  As (Senior) International Standards Manager, you are responsible for defining and implementing our standardization strategy and ensuring standards compliance throughout the product lifecycle. Our product is the autonomous ID.Buzz and all the necessary systems in our ecosystem to operate it with passengers on public roads.  Based on EU and US standards for automated driving and our current work on and with standards you create a strategy for engagement with SDOs. As standards play a part in our product compliance management system, you will govern the processes to implement our product according to relevant standards.  WHAT YOU WILL DO * Set a standardization strategy: Develop a thoughtful and coordinated company-wide strategy for MOIA’s engagement with SDOs (including ISO, IEEE, ETSI, and SAE). This strategy should define clear goals, levels of engagement, and governance processes for content accountability. * Act as an internal/external medium: Serve as the primary liaison between MOIA’s internal practices and external SDOs. Actively work to consolidate internal consensus and assess how MOIA’s practices align with or differ from external ones. * Run internal training. Develop and implement internal training programs that align engineering, product, and cross-functional teams with external standardization landscapes, compliance goals, and MOIA’s internal policies. * Shape the industry by strategically prioritizing MOIA’s participation in working groups to contribute to shaping consensus and advancing autonomous mobility while retaining the necessary optionality. * Cross-functional coordination: Collaborate closely with the engineering and safety teams, as well as the legal and regulatory groups, to establish appropriate platforms for critiquing perspectives and consolidating a consistent position on topics of interest. WHAT WILL HELP YOU TO FULFILL YOUR ROLE  * Minimum 5+ years of experience actively engaging with and participating in Standards Development Organizations (e.g., ISO, IEEE, SAE, CEN/CENELEC, ETSI), including ISO TC 204, ISO TC 22 SC 32/33/36/39; SAE ORAD; ETSI TC ITS, CEN/TC 278 * Proven track record of developing and setting corporate strategy for standardization engagement within a highly technical or safety-critical domain. * Demonstrated ability to build consensus, translate complex external requirements into actionable internal policies, and serve as a medium between technical teams and external stakeholders. * Exceptional communication skills with the ability to represent the company publicly, navigate ambiguity, and maintain poise in committee settings. * Business fluent English and German skills. What we offer  * A senior expert role with high strategic impact on MOIA’s implementation of state of the art * Direct ownership of our standardization strategy and governance for EU and US markets * Work at the intersection of technology, stanardization, and real‑world deployment * A collaborative, interdisciplinary environment with strong ownership culture  We welcome applicants from diverse backgrounds — even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you! OUR BENEFITS IN A NUTSHELL * Competitive salary (including bonus)   * Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!  * Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)  * Budget and monthly expense allowance for home office setup  * Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog! * Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides * Subsidized fitness club membership or bike leasing  * Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes  * Mental health support, 1:1 sessions with external professionals and mental unload workshops  * 30 vacation days, sabbatical and unpaid leave option  * Relocation support with service provider (visa, administration, etc.)  * Dog-friendly offices For student & internship positions, we have an adjusted set of benefits. You can find them here.  BE WHO YOU ARE! We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included. In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel. HOW WE WORK At MOIA, our teams are typically distributed across our office locations and collaborate in a hybrid setup. We work together both remotely and on site, choosing the mode of collaboration that fits the context, the work at hand, and each team’s rhythm. Spending time together in our offices is an important part of how we stay connected, build trust, and solve complex problems. At the same time, we value flexibility and give teams and individuals autonomy to shape their ways of working, with everyone having the freedom to organise their routines in a way that aligns with their work and their team’s needs. If you’d like to learn more about how we work, visit our blog for insights into our culture and hiring process, or follow us on Instagram for a look behind the scenes at MOIA. WHO WE ARE At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward. We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving.  With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission.  MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable. YOUR APPLICATION TO MOIA We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role. To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.