Team Lead, Market Operations

Team Lead, Market Operations

Carvana

About Carvana  At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer’s driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.  For more information on Carvana and our mission, sneak a peek at our company introduction video.  About the team and position  Carvana’s Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.  Job Description  The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market’s ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities.  What you’ll be Doing  * Be a continuous positive force within the market and create strong morale and spirit throughout the team.  * Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.  * Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.  * Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition. * Generate and monitor regular reports like a boss and presenting to upper management… also like a boss.  * Be the go to expert for your team. You’re always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.  * Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine  * Actively look for ways to improve the overall customer and Advocate team experience.  * Address and effectively manage complex and sensitive customer-facing issues.  What you should have  * 5+ years work experience in a customer facing team environment  * 3+ years of management experience  * Proven history of developing and coaching employees * Prior experience with strategic planning, process improvement, and guiding teams to exceed goals  * Excellent interpersonal and leadership skills  * Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience  * Willingness to work on weekends  * Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves  It would be great if you also had  * Bachelor’s Degree * Experience with Salesforce or Tableau * An analytical mind * Experience handling logistics What we’ll offer in return  * Full-Time Salary Position  * Medical, Dental, and Vision benefits  * 401K with company match  * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more  * A great wellness program to keep you healthy and happy both physically and mentally  * Access to opportunities to expand your skillset and share your knowledge with others across the organization  * A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development  * A seat in one of the fastest-growing companies in the country Other requirements  To be able to do your job at Carvana, there are some basic requirements we want to share with you.  * Must be able to read, write, speak, and understand English.  * The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours). * Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.  * Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs. * Frequent driving requires excellent visual activity and manual dexterity. * Requires to work in outdoor weather conditions. * Must be able to stay in stationary potions for extended periods of time (when driving) up to 3 hours at a time.  * Frequently communicates with customers and must be able to exchange accurate information.  Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.  Legal stuff  Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.  Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.  Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Middle Office Analyst

Engelhart

ABOUT US Engelhart was founded in 2013 by BTG Pactual Group as a commodities trading company. Our business model is “asset light” and highly diversified – giving us the ability to adapt effectively and nimbly to changing market conditions. We have assembled successful multidisciplinary teams, leveraging advanced fundamental analysis with deep quantitative and weather research capabilities.  Our activities are underpinned by strong risk management practices and by powerful technology and operational excellence. We have exceptional teams with diverse global backgrounds and decades of experience, and are driven by a highly collaborative culture, across products and competencies. In 2024, Engelhart acquired Trailstone, a global energy trading and technology company. The acquisition provides us with new expertise, analytics and proprietary technology which is being used to provide risk management and optimisation services to help maximise the value of our clients’ renewable power. The acquisition also expanded Engelhart’s capabilities into physical natural gas across North America, a critical fuel to support the energy transition. Our talented and experienced individuals work together according to its four company values: Performance, Agility, Collaboration, Entrepreneurship. ABOUT THE ROLE  This is an exciting opportunity to join our Global Middle Office team as a Middle Office Analyst based in either Houston or Stamford. The analyst will perform a key controlling function, supporting daily P&L calculation, valuation, position management, and risk oversight across multiple commodity trading businesses. In addition, the role will focus on driving process improvement, automation, data analytics, and AI-enabled solutions to enhance the scalability and effectiveness of Middle Office operations.  The successful candidate will work closely with Trading, Market Risk, Operations, Finance, IT, and senior business stakeholders, serving as both a trusted business partner and a catalyst for continuous improvement across the organization. This role offers significant exposure to North American physical and financial Power & Gas markets while providing opportunities to lead strategic initiatives that strengthen controls, improve reporting, and leverage technology to create operational efficiencies.  This will be a full-time role, owning the following responsibilities:  * Analyze daily P&L movements, positions, and risk exposures, providing meaningful commentary and challenge to trading desks and stakeholders.  * Price and validate Futures, Options and Swap products, supporting daily mark-to-market and valuation processes.  * Serve as a key liaison between Trading, Market Risk, Finance, Operations, IT, ISOs, and FCMs to resolve issues and support business initiatives.  * Lead the identification, design, and implementation of process improvements to enhance efficiency, scalability, and control effectiveness across the Middle Office function.  * Develop and maintain automation solutions using Python, SQL, AI tools, and other technologies to streamline reporting, reconciliations, data validation, and operational workflows.  * Evaluate and implement practical AI-driven solutions to improve data quality, exception management, reporting, documentation, and business decision support.  * Design and enhance dashboards, analytics, and exception-based monitoring tools to provide actionable insights into P&L, positions, risk, and operational performance.  * Partner with business and technology teams on strategic projects, system enhancements, and data initiatives that improve operational resilience and support business growth.  * Continuously review existing processes and controls, identifying opportunities to reduce operational risk, eliminate manual effort, and improve overall effectiveness.    ABOUT YOU  We believe the following experiences and skills will best set up this individual for success:   * 3-5 years of commodities or derivatives market experience  * Advanced Python coding and SQL knowledge * Experience leveraging AI/LLM tools for business process automation  * Power BI, Tableau, or similar visualization platforms  * Data analytics and workflow automation experience  * Commodities trading, risk, or Middle Office experience preferred  * Strong process improvement and project management capabilities  In addition, the following are not essential but highly desirable:  * Knowledge about risk management (VaR, drawdown, Greeks).  * Familiarity with the following applications: Bloomberg, Zema, WebICE, CME Direct.    WHAT WE OFFER  * Competitive compensation and participation in Engelhart’s discretionary bonus plan.   * 20 days of annual holiday entitlement, excluding US public holidays.  * Robust benefits package such as Medical, Dental, Vision, Life insurance, 401(k) match, and supplemental benefits partially subsidised by the Company.    * Eligibility to receive external and internal training in accordance with our Training & Development Policy.  We believe in inclusivity and are therefore dedicated to ensuring all employees – across gender identity, race, ethnicity, sexual orientation, religion, life experience, background and more – feel welcome and included in the company. We promote diversity because we believe it is essential to our ability to think holistically.

Car Detailer

Carvana

We’re looking for entry-level Lot Attendants to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! As a Lot Attendant, you will be focused on maintaining the cleanliness and appearance of the vehicles at our Market Hubs. As part of this role, you will be expected to coordinate with fellow employees to ensure timely deliveries and the highest level of customer satisfaction. Interested in joining the team? Check out more below: * This is a part-time position * PTO and paid holidays + your birthday is a holiday Unlock Your Earning Potential! We offer a competitive starting hourly rate of $16/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: * Pay Range: $16-$17 hourly * Starting Pay: $16/hr * At 3 Months: $16.25/hr * At 6 Months: $16.50/hr * At 9 Months: $16.75/hr * At 12 Months: $17/hr In your first year, you can progress from $16hr to $17hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.25 increase in their pay every 90 days.  We’re looking for enthusiastic, energetic, and self-motivated team players to: * Ensure each vehicle is inspected for mechanical, drivability or cosmetic concerns * Wash and vacuum all inventory on a regular basis * Complete multi-point inspection on arriving inventory to include fuel level, safety features, drivability test and proper display of all company and state disclosures * Maintain positive relationships with coworkers and external vendors * Interact and communicate with team members and management across all lines of the business. * Must adhere to regular and predictable attendance.  General qualifications and requirements  * High School Diploma or equivalent is desirable * Must be 18 years of age and have a valid driver’s license * Must have a valid driver's license and clean driving record for the past 3 years * Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels. * Must be able to carry and transport up to 60 pounds up to 20 feet. * Requires standing for an extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. * Requires working outdoors in all weather conditions. * Requires excellent visual acuity and manual dexterity. * Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment. * Requires frequent driving and some typing. * Must adhere to regular and predictable attendance. About Carvana At Carvana, we sell cars but we aren’t car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own Mom. Period.  Being a brand ambassador of Carvana means having a passion for our vision and having a motor that never quits when it comes to representing our brand and values. Our Market Operations team members work as a team to deliver awesome customer experiences in their markets, while also remaining agile enough to keep up with the ever-changing beat and cadence of your daily activities. Think you’ve got what it takes to join our team? Apply today! Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Must be at least 18 years of age and possess a valid driver’s license. Must be able to read, write, speak and understand English.