Internal Communications and Engagement Manager (Maternity Cover)

1 MISSION OF THE DEPARTMENT   The Global Policy Impact department drives WWF’s global policy ambition by mobilizing the Network’s collective influencing power to embed nature at the heart of global decision- making. We work across teams, sectors, and geographies to ensure that global policy commitments translate into measurable outcomes for people and planet. We support policy leadership across the WWF Network, align shared influencing strategies, and strengthen WWF’s presence in key global arenas. Through strategic partnerships, proactive engagement, and coordinated action, we anticipate emerging opportunities and threats, and shape global discourses through 2030 and beyond.   2 MAJOR FUNCTIONS   The Senior Coordinator in the Global Policy Impact department plays a key role in ensuring smooth coordination and operational efficiency across the team, with other WWF units, and external partners. The role is grounded in providing high-level administrative and operational support to the Director, including calendar management, travel logistics, and expense processing, while also contributing to the coordination of the team. The Senior Coordinator maintains clear and consistent internal communication, manages updates and briefings, and organizes internal and external meetings and events. In addition, the role supports an dedicated Knowledge Manager to the team by maintaining shared resources and documentation and supports cross-team collaboration to promote integrated approaches across WWF. They assist the Director with strategic planning, reporting, and coordination of cross-cutting initiatives, and prepare internal materials to support decision- making and enhance team visibility. The role also contributes to budget tracking and administrative processes, helping to ensure the department operates efficiently and delivers on WWF’s global policy objectives.   3 MAJOR DUTIES AND RESPONSIBILITIES ●  Provide strategic and operational support to the Director of Global Policy Impact, including preparation of briefings, coordination of priorities, and follow-up on key actions and decisions.  ●  Provide  proactive  calendar  management,  travel  coordination  and  submission  of expense reports for Director and cluster Heads, ensuring schedules run smoothly and logistics are efficiently organized. ●  Facilitate  internal  coordination  across  the  Global  Policy  Impact  team,  ensuring alignment of workplans, timelines, and deliverables across multiple workstreams.  ●  Supports team in the coordination of global policy fora ●  Organize and support internal meetings, workshops, and retreats, including agenda development, logistics, documentation, and follow-up actions. ●  Manage and maintain the team’s SharePoint site, ensuring shared resources and documentation are well-organized, accessible, and support effective collaboration. ●  Build  and  update  an  internal  SharePoint  communications  site  to  keep  internal colleagues  informed  and  aligned  with  key  updates,  priorities,  and  organizational developments. ●  Support the development and monitoring of strategic plans, annual workplans, and internal reporting processes, ensuring alignment with departmental goals. ●  Assist  with  budget  tracking,  procurement  processes,  contract  management,  and compliance with internal procedures.    4 PROFILE Required Qualifications. ●    University degree preferably in business administration ●  At least 5-7 years’ relevant experience as a senior or executive assistant in an international environment.   Required Skills and Competencies.  ●  A flexible working style, absolute discretion and unfailing diplomacy. ●  Excellent command of written and spoken English; other languages would be an advantage.  ●  Experience in designing and managing internal communication tools and asset  ● Computer literate and numerate in Microsoft Office and Google Suite with additional ability to use online collaborative tools for communication, interactive presentations and digital whiteboards   ● Experience of working in a multi-tasking and international environment.  ● Ability to run multiple projects at the same time  ● Independent self-starter.   ● Precision and timeliness in completion of tasks and projects ●  Embraces  the  WWF  mission  and  values  of  the  organisation:  Courage,  Integrity, Respect & Collaboration. 5 WORKING RELATIONSHIPS  Internal. Interacts regularly with Development, Conservation, On-Line, Finance, Budget and People and culture teams. Effectively coordinate and respond to external partners or potential partners, clients and organisations  External. Interacts with partners, donors and suppliers, as required, in fulfilment of duties.

Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day.The Rider Engagement team sits within Rider Operations and is responsible for delivering a market-leading proposition for the Kuwait rider fleet. The team focuses on improving rider experience, engagement, and retention through initiatives such as rider communications, in-person events, perks and partnerships, intel gathering & reporting. We’re looking for a Rider Engagement Associate - 9 Months Maternity Cover to join our ME Rider Operations team. The Rider Engagement Associate (Maternity Cover) will be responsible for leading rider engagement initiatives and campaigns end-to-end across Kuwait. The role will own the planning, coordination, budgeting, execution, and reporting of engagement activities that improve rider experience and strengthen Deliveroo’s relationship with its rider fleet. The candidate will report directly to the Middle East Rider Engagement Manager. WHAT YOU’LL BE DOING Here’s what your day-to-day might look like: * Lead the planning, budgeting and execution of rider engagement events and initiatives throughout the year, including seasonal activations and in-person rider activities and events. * Develop and execute rider communications across multiple channels to drive awareness, participation, and engagement for various initiatives. * Own rider reporting and intel gathering, including running surveys and focus groups, aiming to share insights on industry trends or rider pain points with stakeholders. * Partner with Operations and other internal teams to support the rollout of rider-focused initiatives and programmes. * Track and evaluate the performance of engagement campaigns, communications, and events using relevant metrics (e.g. rider satisfaction surveys and redemption rates). * Identify and pursue impactful rider benefit partnerships (e.g. grocers, restaurants, and bike service shops) to strengthen Deliveroo’s non-monetary rider proposition in Kuwait. * Build strong relationships with riders and act as a voice of the rider within the business. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * 1–3 years of experience in Operations, Partnerships, Sales, Marketing & Community Engagement. * Bachelor’s degree in Business, Marketing, Communications, or a related field. * Strong written and verbal communication skills in English (Arabic/Hindi/Urdu is a plus). * Hands-on and proactive, demonstrating the ability to take initiative and drive projects forward independently. * Experience coordinating events, workshops, or engagement initiatives is a plus. * Proficient in Google Workspace tools and Excel/Sheets, with experience in Canva or similar design tools as a plus. * Available to join on a 12-month fixed-term contract and commit to the full duration of the maternity cover. WHY JOIN US? At Deliveroo, You’ll Do Work That Matters, Solving Real-world Problems In a Three-sided Marketplace That’s Constantly Evolving. We’re Food Lovers, Problem Solvers, Community Builders And More, Brought Together By a Shared Drive To Make Things Better. Working Here You Can Expect To 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!