Commercial Director

Do you enjoy building long term customer relationships and helping businesses grow through tailored logistics solutions? Are you a commercially minded account manager who thrives on delivering exceptional customer service and driving account growth? If so, you could be the newest addition to our team as an Account Manager - International Be part of the movement - and play your part.    About the role   The Account Manager – International is responsible for managing and developing a portfolio of strategic international freight and logistics customers, ensuring high levels of customer satisfaction, retention, and profitable growth. The role requires extensive travel across the UK, with regular customer meetings and networking opportunities, playing a central part in maintaining and expanding customer partnerships. Working closely with Commercial, Operations, Customer Service and Internal Sales teams, the role will act as the primary relationship owner for assigned international accounts, identifying opportunities to increase revenue, improve service performance, and strengthen long-term partnerships. The role will support the delivery of DFDS's commercial objectives through proactive account management, customer engagement and continuous improvement initiatives. You will be responsible for: * Managing a portfolio of international freight and logistics customers * Building trusted relationships with key stakeholders and decision-makers * Conducting customer reviews and developing account growth plans * Identifying revenue, volume, and service growth opportunities * Supporting customer renewals, commercial discussions, and account development * Monitoring service performance and leading improvement initiatives * Maintaining CRM records, forecasting activity, and account reporting About you  You'll have experience in account management, customer relationship management, or commercial roles within logistics, freight forwarding, transport, or supply chain environments. Strong relationship-building, communication, and problem-solving skills are essential, alongside the ability to identify growth opportunities and manage multiple priorities effectively. Knowledge of international freight, customs, or multimodal logistics would be advantageous. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.    Working at DFDS   Join the movement and grow with us.   Now about what we can give you. You’ll be able to access some fantastic benefits such as: * Life assurance cover * Contributory company pension scheme * Holiday Purchase Scheme * Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips * Full employee assistance programme including: * Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family. * Huge range of retail discounts from high street and online retailers * Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. * Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs. * Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.    Are we a match? Then what are you waiting for? Apply Now.    If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.    We look forward to hearing from you.

Tortus AI is the leading NHS AI documentation platform, supporting clinicians across the NHS and powering care for 2.5M+ patients to date. We've built the clinical and economic case for AI-assisted documentation in the UK, including the largest NHS ambient AI trial (9 sites, 165 clinicians, 17,000+ consultations). As we grow internationally across the UK and EU, we're looking for a Commercial Director to lead and scale our commercial function. THE OPPORTUNITY You'll own our go-to-market execution for international growth across the UK and EU, oversee and optimise commercial pipelines across markets, and lead the team that delivers sustainable 2–3x revenue growth over the coming years. We're backed by tier-1 investors (Khosla Ventures, whose portfolio includes OpenAI, Stripe and Ramp), with proven NHS traction as the foundation for what comes next. WHY THIS ROLE AI clinical documentation is still an emerging category across Europe. Every market has its own regulatory environment, healthcare system and buying process. We need someone with strong relationships across clinical and technology leadership, a track record of scaling revenue and teams, and the judgement to grow responsibly in a regulated sector. This is a scale role. It suits someone who enjoys bringing clarity to ambiguity, strengthening operating cadence and forecasting, and building repeatable commercial motion, ideally with experience spanning both NHS/hospital environments and digitally native enterprise software. WHAT WE'RE LOOKING FOR Senior commercial leadership (VP/Director level) with deep healthtech/healthcare IT sales experience and a track record of scaling into new markets; you've helped grow revenue past £5M, and delivered 2–3x growth over 3–5 years, with clear attribution to your work. You've scaled commercial organisations, not just managed them: hiring and developing teams from under 10 to 50+, implementing forecasting and pipeline discipline, and evolving GTM playbooks, compensation structures and sales methodology as the company grew. You bring P&L ownership experience and strong relationships with clinical leadership across UK/EU health systems (NHS experience is essential). We also value a strong “digital tech” background — for example, time at enterprise software organisations (e.g., Epic, Oracle, Microsoft, Solventum) — combined with experience in startups and the ability to grow from small to scale. You will have experience of and be comfortable with: * Moving at pace with a scaling, VC Backed business with ambitious plans * Working cross functionally with talented teams in Engineering, Compliance and Clinical * Reporting to C Suite/Founders and being a culture enabler for a high performance team WHAT MAKES TORTUS DIFFERENT * Proven clinical outcomes: Our largest NHS AI-scribe pilot gave clinicians 25% more patient-facing time. National economic modelling estimates £176M in annual savings on documentation time, and £650M in unlocked clinical capacity, if deployed across NHS A&E. * Regulatory leadership: We're the first UK AI documentation provider to achieve MHRA Class IIa medical device registration and NHS DTAC compliance, credentials that matter when selling into regulated healthcare markets across Europe. * Market timing: We have a proven product, real NHS traction, and backing from investors who understand healthcare AI at scale. The opportunity across European healthcare is real, and we're well placed to help shape it responsibly. THE ROLE Based in London (in-house, hybrid). You'll work directly with Dom, our CEO and an NHS clinician, with full ownership to lead and scale the commercial organisation: aligning strategy across functions, strengthening pipeline health and forecast accuracy, establishing our presence in new markets, building relationships with clinical leaders, and closing enterprise deals that take us toward £20M+ ARR across the UK and EU. First 12–18 months: scale the commercial team, establish a presence in 2–3 new international markets, close initial enterprise deals (£500K+ TCV), systematise repeatable GTM playbooks and pipeline management, and set us on a 2–3x revenue growth trajectory. WHAT WE OFFER * Impact: Help define the commercial strategy for AI in European healthcare. * Autonomy: Scale the entire commercial function from a small to a mid size team. * Backing: Tier-1 VC funded (Khosla, Cosler), with proven NHS traction behind you. * Mission: Help eliminate avoidable clinical error by scaling safe AI adoption across Europe. * Pace: A fast-moving space; we want to grow deliberately, and quickly. WHY NOW AI clinical documentation in Europe is still taking shape. We have the regulatory credentials, proven clinical outcomes and backing to lead responsibly and we need commercial leadership to help us do it. The standards set now will matter for years to come. We'd like to help set them, together.