Solutions Director

Field CTO (Perm, USA, Remote) This is a full-time, permanent opportunity for candidates based in the United States and authorised to work without sponsorship, with a preference for those located on the East Coast.  ABOUT NEARFORM Nearform is an independent team of data & AI experts, engineers, and designers who build intelligent digital solutions and capability at pace. We create AI-enabled solutions that enhance digital experiences, empower developers, and deliver measurable results. In these ways, we partner with ambitious enterprises to deliver enduring impact. Our deep expertise in solving the world’s most complex digital problems, along with our collaborative, people-first approach, enables enterprises to build breakthrough products and modernise legacy systems by unleashing the power of AI. Today, our team of 500 experts in 20+ countries is trusted by leading enterprises including Lululemon, Puma, Sun Life, Starbucks, Travelex, Virgin Media 02, and Walmart.   ABOUT THE FIELD CTO ROLE The Field CTO plays a critical role in helping enterprise organisations define and execute modern transformation strategies centred around AI, modern software engineering and digital product innovation. This is a highly strategic, client-facing leadership role focused on executive advisory, solution shaping and market development. The successful candidate will work closely with senior business and technology stakeholders to identify where AI can create measurable business value, modernise enterprise technology landscapes, and reshape customer and operational experiences. You will combine commercial acumen, strategic thinking and deep engineering credibility to help clients evolve from traditional digital transformation programmes toward intelligent, AI-enabled enterprises. The ideal candidate is naturally curious, commercially minded and deeply customer-focused. They are equally comfortable leading executive discussions on AI strategy and organisational change as they are engaging deeply with architects, engineers and delivery teams on implementation approaches. CORE RESPONSIBILITIES AI STRATEGY * Advise enterprise customers on how to adopt and operationalise AI in ways that create measurable business impact * Lead executive workshops and discovery engagements focused on new digital products, AI strategy, AI use case identification & prioritisation * Help organisations identify high-value AI opportunities across customer experience, operations, software delivery, modernization and internal platforms * Tailor AI conversations and narratives based on the enterprise's current AI maturity curve. STRATEGIC ADVISORY & EXECUTIVE ENGAGEMENT * Build trusted relationships with CIOs, CTOs, CDOs, and senior business stakeholders, serving as their technical advisor. * Facilitate strategic conversations around innovation, modernisation and emerging technology adoption * Translate complex business and technology challenges into actionable solution roadmaps, working closely with experts in data, AI, design, and engineering * Help clients define measurable business outcomes and success metrics, and build a business case for investment in strategic initiatives SOLUTION STRATEGY & MODERN ENGINEERING * Collaborate with engineering, product, design and delivery teams to define differentiated, scalable and commercially viable solutions * Show deep expertise in the techniques and methodologies of agentic engineering * Drive modernisation approaches that improve agility, resilience, speed to market and customer outcomes * Ensure solution strategies align to modern engineering principles, platform thinking and scalable delivery models GROWTH & COMMERCIAL LEADERSHIP * Support the growth of strategic customer accounts by acting as a trusted, vendor-agnostic technology advisor to the C-suite, identifying expansion and long-term growth strategies in collaboration with sales leadership * Shape strategic pursuits, proposals and large-scale opportunities across AI, modernisation and digital transformation * Develop compelling business cases and outcome narratives that clearly articulate ROI, operational impact and strategic value MARKET DEVELOPMENT & THOUGHT LEADERSHIP * Contribute to Nearform’s market propositions, strategic partnerships and thought leadership across AI and modern engineering * Help shape new offerings and go-to-market strategies based on evolving enterprise customer needs * Represent Nearform externally through workshops, events, industry conversations and strategic customer engagements EXPERIENCE & CAPABILITIES CONSULTING & EXECUTIVE ADVISORY * Significant experience in consulting technology leadership or enterprise technology services * Proven ability to engage and influence senior technology and business leaders * Experience shaping strategic transformation initiatives and complex services engagements * Strong commercial instincts with the ability to connect technology strategy to business value * Comfortable operating in fast-moving, ambiguous and high-growth environments AI & MODERN TECHNOLOGY * Strong understanding of the practical application of AI within enterprise environments * Hands-on experience with solution architecture, software architecture, cloud platforms, and AI native software engineering practices. * Expertise in cloud-native architecture on one of AWS, Azure, or GCP * Strong foundation in software engineering, with working proficiency in at least one programming language * Ability to explain complex concepts to less or non-technical audiences * Experience rapidly developing proof-of-concepts, prototypes and reference architectures during a sales cycle Experience across areas such as: * AI-enabled software delivery and developer productivity * Enterprise AI adoption * Cloud-native engineering and platform modernisation * Digital product development and customer experience * DevOps, platform engineering and SRE * Data platforms, analytics * Open-source technologies BUSINESS ACUMEN * Strong understanding of business case development * Ability to connect AI and technology initiatives to operational efficiency, customer value and commercial impact * Experience building executive narratives and transformation roadmaps * Excellent facilitation, communication and storytelling skills INDUSTRY EXPERIENCE * Experience working with enterprise organisations across sectors such as retail, financial services, healthcare, public sector or technology * Appreciation of the operational, regulatory and technical complexities within large organisations WHAT MAKES SOMEONE SUCCESSFUL IN THIS ROLE We’re looking for someone who is: * Strategic but deeply practical * Technically credible with executive presence * Commercially aware and outcome-focused * Curious, opinionated and forward-thinking * Energised by emerging technology and AI innovation * Comfortable leading conversations in ambiguous environments * Memorable in front of clients and trusted by delivery teams * Available and comfortable traveling for client meetings as needed Our Interview Process 1. Talent Call (30 mins, Zoom) An introductory conversation with a member of our Talent Team to learn more about your background, experience, and career goals. We'll also provide a high-level overview of Nearform and answer any questions you may have. This step helps us assess initial alignment. ---------------------------------------------------------------------------------------------------------------------------------- 2. Technical Discussion (1 hour, Zoom) A conversation with the Global Solutions Director focused on technical expertise and experience, client collaboration, and technical problem-solving in an enterprise development setting. We'll also share more details about Nearform and the potential projects you may join. ---------------------------------------------------------------------------------------------------------------------------------- 3. Panel Final Interview (1.5 hours, Zoom) A conversation with leaders across Solutions, Delivery and Sales, focusing on your approach to collaborating with senior business and technology stakeholders to establish strong partnerships and drive business value through technology.  ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & PERKS * Annual Company Bonus - We all help Nearform to hit company goals so we all receive a share of the profits on an annual basis in line with company performance. * Work Remotely and Flexibly - We have a genuine dedication to work/life balance. Our flexible working culture allows you to work around what matters - school run, no problem! * Flexible Time Off Package - We offer a flexible annual leave policy plus public holidays. We also offer sick leave, marriage leave and many more. * Remote Working Allowance - Every 2 years, you will have a budget of up to €1250 (equivalent in USD) to help you set up a comfortable and productive workspace in addition to your essential equipment provided by Nearform when you join. * Training and Development Allowance - Nearform is committed to supporting and investing in employees’ ongoing learning and professional development. You will be encouraged to pursue relevant learning opportunities that support your growth and the growth of others, subject to manager approval. * Healthcare - It’s important to always take care of your health, so we offer additional private healthcare here at Nearform. If you wish to learn more about the plan offered feel free to reach out to our team. * 401k - We offer a 401k plan and match up to 4%, with no minimum entry requirements and immediate vesting of employers’ contributions. READY TO JOIN US? If you're passionate about building high-quality applications, solving complex challenges, and driving innovation in enterprise development, we’d love to hear from you. Apply now via our careers page at Nearform and be part of a team that values technical excellence, collaboration, and continuous learning. Nearform is committed to shaping a better world in all that we do. Our global team is built based on respect, inclusivity, diversity and excellence.  If you require any adjustments to the interview process as part of your application, please let someone from our Talent Team know so they can help.

Role: Director of Solutions and Delivery Location: USA (Atlanta, LA or New York) OR UK (London) Centre: Customer Excellence Reports: 20 FTEs across the Americas, EMEA, and APAC. Reports to: SVP Customer Excellence    About the role The Director of Solutions and Delivery leads a global function spanning key stages of the customer journey, from pre-sales and solution design through to on-site delivery and post-project handover. This person will have budget accountability for customer projects, as well as forecasting, and resource planning to support profitable project delivery. Partnering closely with Sales, Project Management, Creative Services, Customer Success, Customer Education, and Product teams, this function  supports the full spectrum of customer delivery—from complex RFPs and designing multi-surface LED environments to commissioning virtual production stages and supporting live broadcast deployments. This newly created role brings together the former Solutions Design Team  and Technical Services Team within the Customer Excellence Center. The Director of Solutions and Delivery will develop and mentor a high-performing team (20 FTEs) across the Americas, EMEA, and APAC. This person will have end-to-end accountability for this new team; its people, its quality standards, its commercial outcomes, and its culture. As well as ensuring the team is fully integrated within the broader Customer Excellence organisation and aligned with its strategic objectives. The Director of Solutions and Delivery will be responsible for developing the processes, standards, and tools that allow the team to operate efficiently and at scale. This person will be a recognised authority in their field, with deep technical expertise, strong commercial judgement, and extensive experience leading teams that bridge creative vision and technical delivery. They will bring an ambitious vision for a unified solutions and delivery function, together with the organisational and interpersonal skills to turn that vision into reality. What you will do  * Line manage leaders across the Americas, EMEA, and APAC regions, with accountability for the team's performance and development * Establish a team culture that values both technical excellence and commercial acumen — where every team member understands their impact on client outcomes and business results * Define and implement consistent ways of working, quality standards, and best practices across both design and delivery functions globally * Raise the commercial fluency of the team — building awareness of margin, pricing strategy, upsell opportunities, and competitive positioning within the Disguise portfolio * Act as a senior technical voice in client conversations, translating complex solutions for both technical and non-technical audiences * Lead the team in delivering detailed system designs, equipment specifications, ROMs, SOWs, and project documentation to a consistently high standard * Serve as the senior escalation point for complex or high-stakes technical issues across active projects globally * Champion a culture of customer excellence across the team — where exceeding client expectations is the baseline, not the stretch goal * Own the budgeting and forecasting for this new function in partnership with the SVP Customer Excellence * Work with Project Management to ensure resource allocation, capacity planning, and project financials are managed effectively Essential experience we are looking for  * 10+ years of experience in technical solutions, pre-sales, systems design, OR delivery within the entertainment technology, live events, broadcast, or immersive experience sectors * Proven track record of leading and developing high-performing technical teams including managers in a global, fast-paced environment * Strong technical foundation in one or more of: virtual production, LED stages, broadcast systems, real-time rendering, media servers, or immersive AV technologies * Demonstrated ability to operate across the full project lifecycle from first pitch through to post-delivery with fluency in both pre-sales and execution * Demonstrated ability to build bridges between creative and technical disciplines translating vision into executable solutions * Experience managing budgets, forecasting, and resource planning at a function or department level * Commercially astute: able to scope projects, assess margin, understand competitive positioning, and contribute to business development strategy * Experience with system design and diagramming tools such as Vectorworks, Lucidchart, or similar Skills, behaviours and values we are looking for  * Exceptional communicator and presenter: able to influence and inspire at all levels, from client stakeholders to executive leadership to individual contributors * Strong analytical and problem-solving skills: ability to make sound decisions under pressure * Driven: being proactive and passionate in seeking what might not immediately be apparent * Dynamic: being able to pivot quickly with an abundance of energy and resilience * No Ego: being approachable, authentic and humble * Willingness to travel globally as project and business needs require Even better if... * Experience with Disguise or equivalent media server platforms (Resolume, Green Hippo, Disguise, etc.) About Disguise Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment.    Don’t Disguise your differences. Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.    Our values * Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.  * Evolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game. * Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest. * Resilience. We don’t give up until we find the right solution, even if it means going outside our remit. * Belong.  We create an environment where everyone feels like they belong and is empowered to do their best work.   Our benefits * We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include: * Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory * Hybrid working between home and our offices (dependent on role and location) * Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes * Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries * Belonging policies -  including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning * Training, coaching & mentoring