Senior Network Site Reliability Engineer

More than one third of the food produced in the world is wasted. And that has a huge impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste! At Too Good To Go, we have an ambitious goal: To inspire and empower everyone to fight food waste together. We are the world's #1 app for fighting food waste and we work with thousands of restaurants and food retailers to make their surplus food available to local consumers. The magic of Too Good To Go has expanded rapidly across Europe, the US, and Canada, with over 500 million meals saved across our 20  countries to date. We’re proud of what we’ve achieved so far, but did we mention the issue is huge? We always want to raise the bar and that’s where you come in. Your mission at Too Good to Go… We’re looking for an exceptional Global Director of Logistics & Fulfillment to lead the end-to-end logistics and fulfillment engine behind Parcels across transportation, warehousing, repack, pick/pack, and last-mile delivery. This is a strategic role with a highly operational core: you’ll define the global fulfillment strategy, build the partner ecosystem, and drive the day-to-day performance and continuous improvement needed to scale reliably in an agile, high-growth environment. You will report to the VP Operations, Parcels and sit on the Global Parcels Leadership Team, leading a global organization of 15+ team members across 10+ countries. Our Parcels business is a transformative solution that enables food manufacturers to effectively reduce food waste while extracting value from surplus food. Through direct purchasing from food manufacturers, Too Good To Go carefully curates and assembles the purchased products into bundles, which are then offered to our users at a discount of ~50% off of original retail.  Sold through our existing Too Good To Go app, customers can opt to have their orders conveniently delivered to their doorstep or pick it up from a nearby location. Instead of allowing these products to go to waste, manufacturers decrease their environmental impact, optimise their revenue by maximising the value of saved food, and enhance product visibility in the market. In the role, you will: Build and scale a best-in-class fulfillment network (strategy + execution) * Own and optimize the full Parcels logistics value chain: inbound to warehouse, repack/kitting, inventory management, pick/pack, carrier handoff, last-mile delivery, and returns/claims. * Architect and execute a logistics and fulfillment strategy that supports cost efficiency, service quality, and international growth. * Operate comfortably in ambiguity: create structure fast, make trade-offs, and iterate as we scale. Own and manage the 3PL and carrier ecosystem * Evaluate, select, and onboard 3PLs, fulfillment partners, and data/visibility providers; negotiate commercial and legal terms and ensure strong governance. * Define and implement operational standards with partners: facility/site design, process flows, repack specifications, SOPs, WMS/data integration, ERP migrations and capacity planning. * Lead quarterly and annual business reviews; own partner performance against SLAs and drive corrective action when service or cost drifts. Drive performance through S&OP, planning, and inventory discipline * Be an active driver of the monthly S&OP cadence, connecting and challenging demand forecasts, supply planning, capacity, and operational constraints. * Partner closely with Commercial and Supply Planning to maintain healthy inventory: reduce obsolescence, shrink, and write-offs, and improve inventory turns. * Build dashboards and operating rhythms that create transparency and decision speed across markets. Lead teams and cross-functional execution in a matrix * Lead and develop a global logistics organization; set clear priorities, empower local leaders, and raise the operational bar across markets. * Work shoulder-to-shoulder with Commercial, Marketing, Product, Finance, Projects/CI, and local Operations teams to execute against business goals. * Lead complex cross-functional initiatives (e.g., carrier transitions, new country launches, peak readiness, system implementation, process changes). What success looks like for this role: * A scalable, repeatable fulfillment model that behaves like a modern e-commerce operation: reliable delivery, strong unit economics, and operational control. * Strong partner performance and accountability: clear SLAs, measurable outcomes, and continuous improvement. * Define and implement service metrics (e.g., on-time delivery, refunds, delivery quality) while driving down cost-to-serve. * Inventory health and planning maturity: fewer write-offs, fewer surprises, faster decision cycles.  What is required for this role: * Experience in senior logistics / fulfillment leadership (or similar), ideally in e-commerce, food delivery, meal kits, retail, or food/CPG supply chain. * Proven experience building and managing multi-country logistics operations with multiple 3PLs and carrier partners. * Strong track record in warehouse process design and optimization (directly or through 3PLs): pick/pack, repack/kitting, layout, capacity planning. * Experience with cross-border and pan-European parcel networks is a strong advantage. * Experience in a global matrix organization is a plus. * Strong analytical capability (KPIs, dashboards, root-cause problem solving) and planning discipline (S&OP, capacity, inventory). * Excellent stakeholder management—able to align teams, challenge constructively, and drive decisions. You’ll succeed in this role if you are: * A strategic operator: you can design the system and also roll up your sleeves to make it work day to day. * Comfortable moving fast: you can deliver outcomes in an agile, iterative environment without waiting for perfect information. * Commercially sharp: you understand unit economics, contract levers, and how to scale with partners without losing control. * Calm under pressure: you can handle peak periods, partner incidents, and operational fire-fighting while still improving the system. Our values: * We win together: Food waste is a big beast to fight. We can do it if we win together as Waste Warriors with no ego. We believe in a #oneteam. * We raise the bar: We always push for more. We work smart, smash barriers and elevate one another. * We keep it simple: Our ambitions are bold but our solutions are simple. * We build a legacy: We’re proud of the change we’re driving.  * We care: We always look out for each other. Caring is also about the way we do business. We do the right thing.  What we have to offer: * A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change. * The experience of being part of an international company with 1300+ enthusiastic and highly talented teammates across 20 countries (and growing). * Strong personal as well as professional development in an intense and high-growth scale-up environment. * An open company culture where you have the independence and room to unleash your creativity. * A strong team culture where successes are celebrated together. A Movement for Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.

From the outside, video conferencing looks solved. Anyone who's worked on it knows better. At a big company, that work gets split a hundred ways, and you'd own a slice of it. At a company our size, it's one person's call, and it would be yours. We're around 55 people, headquartered in Copenhagen, and you'd work from there or remotely from within the EU. We build the hardware and the software that runs on it, so the conferencing you'd work on runs on the device in the meeting room. YEAR ONE OUTCOMES * Put the telemetry in. Conferencing quality is hard to see without the right instrumentation, so you'd build it: latency, quality, and resource use on the device, visible and tracked. Once it's there, a bad call comes with the data to explain it. * Move the metrics. Better audio and video, lower latency, lighter load on the device. Agree on the handful that matter most, and show clear movement within the year. * Take on the problems that need a specialist. Some conferencing issues need someone who's solved them before. You'd own those from diagnosis to fix, and the recurring ones stop recurring. * Raise the team's game. Share what you know so the team's calls on real-time media get sharper, and flag the wrong turns before they cost months. The bar you set becomes the team's default. WHO YOU ARE * You've lived in real-time media. Years of it: WebRTC, codecs, the media server and its tricks, why a call holds together on one network and falls apart on another. You know the caveats because you've hit them. And the brand names sit on the same ideas underneath, so where you learned it matters less to us than that you did. * You reach for data. When something's off, you measure before you theorise. You've built or leaned on telemetry to find what's going on in a messy real-time system. * You lift the people around you. You do it without needing a manager's title. You flag the caveat before someone hits it, steer a design away from a wrong turn, and people trust your read on a hard call. Logistics Location: Remote in Europe, or hybrid from our Copenhagen office. Employment type: Full-time preferred. We're also open to a project-based contract scoped to delivering the native protocol implementations. Why Airtame: * A harder problem than a cloud shop's. Our real-time media has to hold up across a spread of devices in meeting rooms, on networks we don't control. Different constraints than a uniform server fleet, and more of them. * Room to set the bar. You'd be the first deep specialist Airtame's had on conferencing quality, so how it's measured and judged is still open for you to shape. * A healthy work-life balance. * Significant responsibility and ownership over projects and your field of expertise. * Five weeks paid vacation and 5 days of extra paid AirtameFlex days. * Flexible work environment, with a hybrid mindset. * Pension and private health insurance (on FTE Copenhagen contract). Airtame is an equal opportunity employer. We have colleagues across the globe, with both in-office and full-time remote workers. This feeds into our international hybrid mindset, with people from 25+ nationalities that make up the Airtame team. Our work-life cultural balance is key to our success. Our team encompasses our values of trust and open communication to support each other and to collaborate in a fun and collective way. What our employment decisions are NOT based on Race, colour, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, family or parental status, protected veteran status, genetic information, or any other legally protected classification or status. And we will not tolerate discrimination or harassment. What our employment decisions ARE based on Business needs, job requirements, individual qualifications, and candidates potential for growing with Airtame.