Continuous Improvement Lead operations

Thermoteknix Systems

COMPANY PROFILE Location:             Waterbeach, UK Department:        Production Reports to:          Operations Director Type:                   Full-time, Permanent  Thermoteknix Systems Ltd, founded in 1982 and based in Cambridge, is a world leader in thermal imaging, night vision, and augmented reality systems. Our award-winning technologies are trusted by defence, security, and industrial customers in over 70 countries. With in-house R&D, cutting-edge innovation, and a global reputation for quality, we design and manufacture solutions that perform in the toughest environments. ABOUT YOU Thermoteknix is seeking an experienced and commercially minded Manufacturing Manager to lead and develop all manufacturing and production operations across the business. The role is responsible for ensuring safe, efficient, high-quality and scalable production of advanced thermal imaging and sensing systems, supporting both current programmes and future growth.  The successful candidate will oversee production planning, manufacturing, assembly, test operations, supply chain coordination, quality performance and continuous improvement initiatives. They will play a key leadership role in delivering operational excellence within a high-technology, regulated manufacturing environment.  Key Responsibilities  Production Leadership  * Lead daily production activities to achieve delivery, quality and efficiency targets. * Ensure manufacturing schedules are executed effectively to meet customer demand.  * Coordinate cross-functional teams to support smooth production operations.   * Drive accountability and performance across all production areas.   * Support new product introduction and transition into manufacturing.   Manufacturing & Operations * Oversee manufacturing operations to ensure safe, efficient and cost-effective production.   * Oversee purchasing and supplier coordination to maintain continuity of supply.   * Ensure ERP/MRP systems are effectively utilised to support operations.  * Identify and mitigate operational risks affecting delivery or product quality.  * Monitor operational KPI’s and implement corrective action where required.   Quality & Compliance * Maintain compliance with quality, regulatory, and health and safety standards.   * Ensure manufacturing processes meet ISO and customer quality requirements.  * Support audit readiness and continuous compliance across operations. *  Promote a culture of quality and process discipline throughout manufacturing. Continuous Improvement  * Identify and implement process improvements to enhance efficiency and reduce waste.  * Drive lean manufacturing and operational excellence initiatives.  * Improve production flow, capacity utilisation, and on time delivery performance. * Analyse operational data to support informed decision-making and improvement actions.  * Lead change initiatives that support business growth and scalability.   * Support automation and digital manufacturing initiatives where appropriate. People Management  * Lead, mentor, and develop manufacturing and operational teams.  * Foster a positive, accountable, and high-performance working environment.  * Support employee development through coaching and performance management.  * Ensure effective communication across departments and operational teams.  * Promote employee engagement and adherence to company values.  Commercial & Strategic Contribution  * Contribute to operational strategy and long-term business objectives.  * Support cost control and margin improvement initiatives across manufacturing.   * Collaborate with the leadership team to support growth and investment planning.  * Align manufacturing capability with customer and commercial requirements.  * Provide operational insight and reporting to support strategic decision-making.  * Liaise with commercial teams to align manufacturing capacity with customer demand forecasts.  Required Experience  * Proven leadership experience running a manufacturing environment with highly configurable products.  * Strong understanding of production planning, purchasing, and supply chain operations.  * Experience managing operational performance and continuous improvement initiatives.  * Knowledge of quality systems, compliance, and manufacturing best practices.  * Extensive experience working with ERP/MRP systems and manufacturing KPIs.  * Experience leading multidisciplinary production teams.  * Strong problem-solving and decision-making capability.  * Excellent communication and stakeholder management skills.  * Experience working within ISO-regulated environments.  * Engineering or technical degree qualification.  Desirable Experience * Experience within defence, aerospace, electronics, or high-technology manufacturing.  * Knowledge of lean manufacturing or Six Sigma methodologies.  * Experience managing low-volume, high-complexity production environments.  * Experience in evaluating, selection and implementation of a new ERP/MPR system.   * Experience supporting NPI (New Product Introduction).  * Familiarity with regulated or export-controlled manufacturing operations.  * Engineering or technical manufacturing background preferred. WHY US? What We Offer  * Opportunity to lead manufacturing operations within an innovative and globally respected advanced technology business.  * Significant scope to shape manufacturing capability, manufacturing systems, and future production strategy.  * Exposure to cutting-edge thermal imaging, sensing, and defence technologies.  * Competitive senior-level salary, performance-related bonus, pension contribution, and benefits package. * Professional development and long-term career growth opportunities within a rapidly evolving technology environment.

SKRUF SNUS AB

Do you want to drive operational excellence and shape the future ways of working in a high-performing manufacturing environment? We are now looking for a Process Improvement Manager who will play a key role in strengthening our performance and building a culture of continuous improvement at our site in Sävsjö. About Skruf Skruf Snus began manufacturing snus in 2002 and has since maintained an innovative approach, continually challenging the industry to become a centre of excellence in the production of market-leading snus. As part of Imperial Brands – one of the world’s largest tobacco companies with approximately 26,000 employees across more than 119 markets – you will work in a dynamic and international environment where development and innovation are at the core. The Role In this role, you report to the Factory Manager and are a key member of the site leadership team. You will be responsible for driving the implementation, development, and long-term sustainability of our operational excellence system (IOS – Imperial Operating System). You will play a critical role in translating strategic objectives into structured ways of working, driving continuous improvement, and building a high-performing organization through coaching, governance, and cross-functional collaboration. This is a position with significant impact, where you will influence both the strategic direction and the day-to-day performance across the site. Your Tasks Lead and develop the implementation of IOS and ensure standardized ways of working Establish and sustain Daily Management Systems (DMS), including KPI tracking and escalation processes Drive a cultural transformation towards operational excellence and continuous improvement Lead loss elimination and root cause problem-solving activities Build organizational capability through coaching, training, and competence development Ensure sustainability in processes, standards, and visual management systems Monitor and improve KPIs across safety, quality, delivery, cost, and productivity Collaborate with cross-functional teams to strengthen site performance and reliability Promote a strong safety culture where employee health and well-being are always a priority Your Profile University degree in Engineering, Operations, or a related field Experience from a manufacturing environment, preferably within FMCG Strong knowledge of Operational Excellence, IWS, Lean, TPM, or similar systems Experience in change management and capability building Strong analytical skills and a data-driven mindset Project management experience Ability to coach and influence at all levels of the organization Solid understanding of health and safety practices Fluent in English; Swedish is considered an advantage Who you are In this role, your mindset and behaviors are just as important as your experience and skills. We are looking for someone who not only drives results, but also contributes to a strong and inclusive culture. You are open-minded, collaborative, and bring your authentic self to work. You thrive in a changing environment and see opportunities where others see challenges – and you turn them into action. You are curious and not afraid to test new ideas, understanding that learning is just as important as succeeding. You take ownership, hold yourself accountable, and have the confidence to challenge the status quo in a constructive way. You believe that strong collaboration is key to sustainable performance and that success is something we create together. Finally, you understand that everything we do starts with the consumer. You take pride in contributing to high-quality products and continuously improving how we deliver value to our consumers. What we offer An open and inclusive company culture where you can contribute and make an impact An international and dynamic work environment Competitive salary with performance-related bonus Opportunities for learning, development, and career progression Company pension scheme and attractive benefits A strong focus on work-life balance Next Steps Does this sound like your next career move? We look forward to receiving your application.

M-KOPA

We're actively recruiting a Head of Operations as we continue to scale our leadership team in Ghana. You'll be the driving force behind the customer experience that defines M-KOPA in Ghana - leading the service standards, care operations, and operational frameworks that deliver financial progress for everyday earners. The Impact 💚 Your leadership will directly shape how our customers in Ghana experience M-KOPA. We've already helped over 7 million customers access over $2 billion in credit, advancing financial progress for everyday earners. It's your chance to be part of something that's literally transforming lives across an entire continent 🌍 The Opportunity 🎧 Elevate customer experience: Lead the transformation of our customer care and collections function — raising service standards, building capability, and putting the customer at the centre of everything we do 🏗️ Own operations end-to-end: Provide strategic leadership across customer care, collections, retail, warehouse, and logistics in one of Africa's fastest-growing fintech businesses 💰 Drive real business outcomes: Your success is measured in customer satisfaction, retention, service quality, and profitability — not just process metrics 🏆 Global recognition: Join a company named by TIME 100 as one of the world's most influential and by the Financial Times as Africa's fastest-growing for 5 consecutive years (2022–2026) 🌱 Environmental impact: We're working to reduce our carbon footprint, having avoided 2.155 million tonnes of CO₂ to date through clean energy products and circular economy initiatives What You'll Do Reporting directly to the General Manager, you'll own operational strategy and execution across M-KOPA Ghana. While you'll provide leadership across all operational functions, the immediate priority is clear: transforming our customer care and collections capability into a genuine competitive advantage. You'll bring the experience, rigour, and energy to raise service standards, build high-performing care teams, and embed a customer-first culture — while partnering with a well-established supply chain and retail channel team to keep the wider operation running at pace. Your Core Responsibilities: Customer Care & Collections * Lead the strategic transformation of Customer Care and Collections, setting and holding high service standards across call centre and BPO functions * Build and develop tactical plans for customer engagement, retention, and issue resolution that deliver measurable improvements in satisfaction and service quality * Define and drive the metrics that matter — response times, resolution rates, customer satisfaction scores, and collections performance * Embed a customer-first culture across the care function, developing team capability and creating clear pathways for performance improvement * Identify and close gaps in service delivery, escalation frameworks, and customer journey design Operational Strategy & Leadership * Define and execute operational strategies that enhance efficiency, productivity, and profitability across all functions * Partner with the global leadership team to shape and localise operational frameworks and policies * Proactively assess operational risks and implement mitigation and optimisation plans * Lead change management initiatives and champion a culture of continuous improvement Retail & Logistics Operations * Provide strategic oversight of retail operations, warehouse, and logistics — supporting and building on the strong foundations already in place * Strengthen supplier and vendor relationships, negotiate value-driven contracts, and maintain best practices for supply chain efficiency and cost optimisation Team Leadership & Financial Management * Lead, mentor, and inspire managers and teams across all operations functions * Own operational budgets, forecasts, and cost-control initiatives * Deliver regular performance reports and insights to senior leadership * Build organisational capabilities that align with current and future business needs Your Environment 💼 * Primary focus: Customer care, collections, call centre and BPO operations * Broader functions: Retail, warehouse, logistics, supply chain * Tools: CRM tools, ERP systems, inventory platforms * Scope: Multi-departmental leadership within M-KOPA Ghana, with connectivity to global operational frameworks What You Need 8–10 years of progressive operations experience, with at least 5 years in senior management roles. We're particularly interested in candidates who have led customer care, contact centre, or BPO operations in high-growth, customer-centric environments — this is where you'll make your biggest mark. Required Experience: * Proven success leading customer care, contact centre, collections, or BPO operations — this is the experience that will set you apart * Track record of transforming service standards and building high-performing care teams * Strong financial acumen with experience in budget and cost management * Demonstrated success leading multi-departmental teams and driving operational transformation * Experience with CRM tools, ERP systems, and inventory platforms * Bachelor's degree in Business, Operations, Supply Chain, or related field; Master's preferred Location & Benefits Based in Ghana - Hybrid, reporting to the General Manager * Work with diverse teams across UK, Europe, and Africa * Professional development programmes and coaching partnerships * Family-friendly policies and flexible working arrangements * Well-being support and career growth opportunities Our Mission 🌍 We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. Our aim is financial progress for everyday earners. We strive to drive greater inclusion of women, youth, and low-income communities. Our Impact 💚 Our technology has created measurable change: * Connected 📱: 2.5 million first-time mobile internet users connected * Prosperous 💰: 70% of customers use M-KOPA products for income generation, with 35,000+ livelihoods created for agents * Green 🌱: 2.155 million tonnes of CO₂ avoided through clean energy products, with over 127,700 circular economy products provided Ready to lead operations that create real-world financial inclusion while advancing your career in fintech? Apply Now! WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.