Customer Service Team Leader

Do you have a passion for winning new business and developing long term customer relationships? Are you motivated by identifying opportunities and delivering tailored logistics solutions that drive growth? If so, you could be the newest addition to our team as a Commercial Business Development Manager – Midlands & South. Be part of the movement - and play your part.    About the role   The Commercial Business Development Manager – Midlands & South is responsible for driving profitable revenue growth across the Midland & Southern UK region by identifying, securing, and developing freight customers aligned to DFDS's network and strategic growth objectives. Extensive travel across the Midlands and Southern UK region is an essential requirement of this role, with regular customer visits, networking events, and on-site business development activities forming a key part of the position. The role will focus on generating new business opportunities, strengthening relationships with existing customers, increasing modal share, and delivering tailored logistics solutions across DFDS's shipping and international freight services. Working closely with Commercial, Account Management, Internal Sales and Operational teams, the role will contribute to achieving ambitious revenue and volume targets while enhancing customer satisfaction and retention. You will be responsible for: * Identifying and securing new customers across the Midlands, London, and South West * Managing a strong sales pipeline through prospecting and networking activities * Conducting customer meetings, presentations, and commercial negotiations * Promoting the full range of DFDS freight and logistics solutions * Supporting tenders, proposals, and commercial agreements * Building strategic relationships with key decision-makers * Working closely with account management and operational teams to deliver customer success About you  You'll have a proven track record in business development or sales within logistics, transport, freight forwarding, shipping, or supply chain sectors. You'll be commercially driven, highly self‑motivated, and confident building relationships with customers at all levels. Experience managing complex sales cycles and exceeding revenue targets is essential, along with the flexibility to travel extensively throughout the region. A full UK driving licence is essential for this role due to the high level of regional travel required. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.    Working at DFDS   Join the movement and grow with us.   Now about what we can give you. You’ll be able to access some fantastic benefits such as: * Life assurance cover * Contributory company pension scheme * Holiday Purchase Scheme * Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips * Full employee assistance programme including: * Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family. * Huge range of retail discounts from high street and online retailers * Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. * Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs. * Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.    Are we a match? Then what are you waiting for? Apply Now.    If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.    We look forward to hearing from you.

Our Story   Hello there. We’re Zopa.   We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!    We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.    If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The Role: Our in-house customer services team are experts in solving escalated, complex customer enquiries. The team are responsible for supporting our front-line agents and working directly with customers to resolve escalated and varied queries across our range of products and services. We are a customer focused organisation, and the team play a critical role in delivering the standard of customer experience that we pride ourselves on at Zopa. As a Customer Service Team Leader at Zopa, you will be responsible for the management, organisation, and co-ordination of the day-to-day work of a team of agents to deliver the highest standards of service to our customers. Because customers are so central to our business, we have a strong track record of progressing high performing operations agents within the business – either to ops career paths or to other functions, so it is imperative that you are passionate about people and their development to support individuals reach their personal career aspirations. With the growth of our product range, particularly our current account offering, this role will be heavily focused on supporting the team to deliver results against some key business objectives. You will ensure you have adequate oversight of team performance and act on any insight that can help improve how we do things with a continuous improvement mindset. You’ll work closely with our current account product team to ensure we’re building a great product and acting as a voice for customers and your team, whilst ensuring product led initiatives land well within your team. Working pattern: This role operates on a rotating shift pattern covering hours between 8:00am and 8:00pm, Monday to Friday. You will be required to work from the Manchester office three days per week, unless scheduled on a late shift. In addition, you will work one weekend per month from home (9:00am–5:30pm), with time off in lieu provided during the week. Some bank holiday working will also be required, with time off in lieu.