Account Manager (Kuala Lumpur)

Strategic Account Manager – Malaysia (Kuala Lumpur Based)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Location: Kuala Lumpur Get to Know our Team: Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Strategic Accounts Management (SAM) team in Agoda specializes in account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to London and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The SAM team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers. The Opportunity: As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships. In this Role, you’ll get to: * Develop long lasting relationships with key supply partners to enable Agoda’s growth in the region * Maintain regular and meaningful engagement with Agoda’s key supply partners * Analyze large datasets to propose tailor-made solutions to Agoda’s supply partners * Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda’s business * Train and inform clients of both new and existing technologies, tools, and models * Prepare materials to aid in growing our business during partner meetings * Respond to partners requests in a timely and effective manner * Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda’s competitiveness * Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones * Deliver on country KPIs, growth targets and country strategic initiatives * Support the Area Manager in preparing country reporting for senior stakeholders What you’ll Need to Succeed: * Bachelor’s degree * Minimum 3 – 5 years of experience in business development and/or account management * Strong interpersonal skills & ability to influence both external / internal stakeholders * Experience in internet/e-commerce preferred * Strong analytical and problem-solving skills * Team player with a professional “get it done” attitude and work ethic * Proven success in acquiring, building & maintaining long term customer relationships * Adapts well to change and able to work in a fast-paced environment. * Ability to create new, innovative ideas * Strong Proficiency in English It’s Great if you have: * Experience in Travel industry     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Account Manager

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Account Manager We’re looking for an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will be managing key account relationships across multiple industries and channels for our cross-border merchants. You are responsible for driving growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow What you'll do * Be fully responsible for the success and satisfaction of your merchants * Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts * Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience * Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.Coordinate any internal project regarding your merchants * Work and collaborate with colleagues in the global Adyen team Who you are * You have at least 4+ years of experience managing enterprise level clients in a fast paced & dynamic environment * You have a track record of winning share of wallet, cross selling & upselling deals for digital, and retail clients (such as e-commerce, gaming, OTA, streaming services etc.) * Understanding of payments is a big plus * You have excellent project management skills, orchestrating complex projects, working with cross-functional team to achieve the best results * You're a high-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive * You're passionate about pushing boundaries and creating value in the payment space * You enjoy working in uncertain situations, and you can deal with ambiguity * You're an excellent communicator who can build relations at all levels * You can work seamlessly with a global, multicultural team * Travel required (~10%) Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Kuala Lumpur office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Strategic Account Manager - Malaysia

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   Location: Kuala Lumpur Get to Know our Team: Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Strategic Accounts Management (SAM) team in Agoda specializes in account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to London and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The SAM team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers. The Opportunity: As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships. In this Role, you’ll get to: * Develop long lasting relationships with key supply partners to enable Agoda’s growth in the region * Maintain regular and meaningful engagement with Agoda’s key supply partners * Analyze large datasets to propose tailor-made solutions to Agoda’s supply partners * Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda’s business * Train and inform clients of both new and existing technologies, tools, and models * Prepare materials to aid in growing our business during partner meetings * Respond to partners requests in a timely and effective manner * Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda’s competitiveness * Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones * Deliver on country KPIs, growth targets and country strategic initiatives * Support the Area Manager in preparing country reporting for senior stakeholders What you’ll Need to Succeed: * Bachelor’s degree * Minimum 3 – 5 years of experience in business development and/or account management * Strong interpersonal skills & ability to influence both external / internal stakeholders * Experience in internet/e-commerce preferred * Strong analytical and problem-solving skills * Team player with a professional “get it done” attitude and work ethic * Proven success in acquiring, building & maintaining long term customer relationships * Adapts well to change and able to work in a fast-paced environment. * Ability to create new, innovative ideas * Strong Proficiency in English It’s Great if you have: * Experience in Travel industry       PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.