Business Development Manager - Kuwait

SMB Account Manager

Deliveroo

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace - shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand - this is the team for you. We’re looking for an SMB Account Manager to join our Kuwait team. In this role, you’ll help us empower small and medium-sized restaurant partners to thrive on our platform, driving their core business performance and operational excellence. Get to know our Commercial team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining the SMB (Small to Medium Business) team. We are the dedicated partners for the heartbeat of our marketplace—the local, independent restaurants. We focus on scaling growth and building long-term value for thousands of partners simultaneously. Here’s what your day-to-day might look like: * Portfolio Ownership: Manage a large portfolio of SMB partners, acting as their primary representative and ensuring they receive world-class service to build lasting partnerships. * Strategic Growth: Negotiate and develop long-term account plans, focusing on renewals, extensions, and the launch of new products or advertising revenue streams. * Performance Campaigns: Execute targeted campaigns to improve key metrics, including restaurant retention, customer outcomes, and overall operational efficiency. * Data-Driven Consultation: Use data to identify inefficiencies and growth opportunities, proactively advising partners on how to unlock better value and accelerate revenue. * Omnichannel Engagement: Support your partners through a mix of high-impact communication methods, including voice, video, email, and strategic site visits. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Commercial Relationship Management: Significant experience in an Account Management or similar commercial role, with a proven track record of producing tangible business results. * Bilingual Communication: Full professional fluency in both English and Arabic is essential for this role. * Negotiation & Influence: Strong ability to handle complex negotiations and manage diverse stakeholders with resilience and maturity. * Analytical Problem Solving: A solution-oriented mindset with a strong understanding of Excel or Google Sheets to back your decision-making with data. * Self-Starter Mentality: Highly organised and proactive, with the "get it done" mindset required to thrive in a fast-paced, evolving marketplace. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders, and more, brought together by a shared drive to make things better. Working here, you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners, and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace, and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills, and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity, and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Rider Operations Coordinator

Deliveroo

Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day.The Rider Engagement team sits within Rider Operations and is responsible for delivering a market-leading proposition for the Kuwait rider fleet. The team focuses on improving rider experience, engagement, and retention through initiatives such as rider communications, in-person events, perks and partnerships, intel gathering & reporting. We’re looking for a Rider Engagement Associate - 9 Months Maternity Cover to join our ME Rider Operations team. The Rider Engagement Associate (Maternity Cover) will be responsible for leading rider engagement initiatives and campaigns end-to-end across Kuwait. The role will own the planning, coordination, budgeting, execution, and reporting of engagement activities that improve rider experience and strengthen Deliveroo’s relationship with its rider fleet. The candidate will report directly to the Middle East Rider Engagement Manager. WHAT YOU’LL BE DOING Here’s what your day-to-day might look like: * Lead the planning, budgeting and execution of rider engagement events and initiatives throughout the year, including seasonal activations and in-person rider activities and events. * Develop and execute rider communications across multiple channels to drive awareness, participation, and engagement for various initiatives. * Own rider reporting and intel gathering, including running surveys and focus groups, aiming to share insights on industry trends or rider pain points with stakeholders. * Partner with Operations and other internal teams to support the rollout of rider-focused initiatives and programmes. * Track and evaluate the performance of engagement campaigns, communications, and events using relevant metrics (e.g. rider satisfaction surveys and redemption rates). * Identify and pursue impactful rider benefit partnerships (e.g. grocers, restaurants, and bike service shops) to strengthen Deliveroo’s non-monetary rider proposition in Kuwait. * Build strong relationships with riders and act as a voice of the rider within the business. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * 1–3 years of experience in Operations, Partnerships, Sales, Marketing & Community Engagement. * Bachelor’s degree in Business, Marketing, Communications, or a related field. * Strong written and verbal communication skills in English (Arabic/Hindi/Urdu is a plus). * Hands-on and proactive, demonstrating the ability to take initiative and drive projects forward independently. * Experience coordinating events, workshops, or engagement initiatives is a plus. * Proficient in Google Workspace tools and Excel/Sheets, with experience in Canva or similar design tools as a plus. * Available to join on a 12-month fixed-term contract and commit to the full duration of the maternity cover. WHY JOIN US? At Deliveroo, You’ll Do Work That Matters, Solving Real-world Problems In a Three-sided Marketplace That’s Constantly Evolving. We’re Food Lovers, Problem Solvers, Community Builders And More, Brought Together By a Shared Drive To Make Things Better. Working Here You Can Expect To 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Catalogue Management Specialist - (Kuwaiti Nationals Only)

Deliveroo

The Team Deliveroo is on a mission to be the definitive food company. We want to be the platform customers turn to whenever they think about food, grocery, and retail convenience. As part of our continued growth in New Verticals (ODG & Retail), we are focused on improving catalogue quality, assortment discoverability, and customer experience across the Kuwait market. Kuwait remains one of Deliveroo’s key strategic markets within the region, with significant opportunities across grocery, retail, pharmacy, and specialist categories. As we continue to scale selection and improve our customer proposition, strong catalogue management plays a critical role in driving conversion, basket size, and operational excellence. This role will be based in Kuwait and will work closely with the Commercial, Operations, and central DSC (Delivery Support Centre) teams. The Role As a Catalogue Management Specialist, you will be responsible for improving and maintaining a high-quality catalogue experience across Deliveroo Kuwait’s Grocery and Retail partners. You will focus on catalogue completeness, category structure, menu optimisation, and customer experience enhancement to ensure catalogues are accurate, standardised, and conversion-ready. You will work closely with Account Managers and DSC teams to support assortment optimisation, discoverability, and merchandising initiatives while helping establish scalable catalogue standards across the market. Responsibilities * Curate and optimise partner catalogues to ensure menus are complete, accurate, standardised, and conversion-ready. * Maintain catalogue quality across Grocery & Retail partners, including: * Item names (English & Arabic) * Descriptions (English & Arabic) * Images * Categories * Barcodes / PLUs * Build and maintain category structures, including: * Shop by Aisle / NGM structures * Explore categories * Seasonal and campaign collections * Best-seller merchandising * Standardise category naming, imagery, and tagging across similar business modules (e.g. pharmacies, supermarkets, cosmetics, electronics). * Support assortment optimisation and product discoverability to improve customer experience and conversion. * Lead end-to-end catalogue creation for selected key strategic partners and launches. * Partner closely with Account Managers to identify catalogue gaps, menu inconsistencies, and merchandising opportunities. * Build and maintain catalogue databases and trackers to improve visibility, reporting, and scalability. * Support ongoing catalogue clean-up and optimisation initiatives across the Kuwait market. * Provide catalogue expertise and guidance for complex or exceptional cases requiring advanced catalogue knowledge. Scope Clarification The Catalogue Management Specialist is responsible for catalogue quality, structure, and optimisation. The following operational execution tasks are handled by the DSC team and coordinated directly by Account Managers: * Price & stock updates * Standard menu creation * Item & image uploads * Promotions & offers setup * General menu fixes The Catalogue Management Specialist may support on exceptional or complex catalogue-related cases where required. Requirements * 1–3 years of experience in catalogue management, content operations, e-commerce, grocery, retail, or related fields. * Strong proficiency in Excel or Google Sheets with the ability to manage and analyse large datasets. * Strong attention to detail with a structured and process-oriented mindset. * Understanding of catalogue structures, taxonomy, merchandising, or customer experience optimisation is highly preferred. * Strong communication and stakeholder management skills. * Ability to work cross-functionally in a fast-paced environment. * Fluency in English required; Arabic is highly preferred. * Experience working with grocery, retail, or marketplace catalogues is a strong advantage. Workplace & Diversity At Deliveroo, we know that people are at the heart of the business, and we prioritise their wellbeing and growth. We are committed to building an inclusive environment that reflects the diversity of the communities we serve. We believe a great workplace is one where everyone can contribute, grow, and succeed regardless of background, identity, or experience. All you need is passion, ownership, and the drive to help shape one of the fastest-growing businesses in the region.