Outbound Research Specialist

Moniepoint

About us Ranked in 2024 by the Financial Times, Moniepoint is Africa’s fastest growing fintech, trusted by over 10 million business and individual accounts, processing billions of Naira’s in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. About this role The Research Operations Coordinator is the operational backbone of the Customer Research function, supporting every embedded researcher, team lead, and research specialist across all product org units. The role owns the infrastructure that allows the research function to operate at pace — participant panel management, session coordination, incentive fulfilment, tooling administration, and data governance. This is a new role, created as part of a deliberate restructure of the Customer Research function. You will be building the operational infrastructure from scratch — and the quality of what you build will determine how effectively the entire function serves Moniepoint's product teams and its customers. Without this role functioning well, researchers cannot deliver on their commitments to the product teams they serve. Responsibilities * Research Participant Panel Management: Build and maintain a large, standing panel of active, consented, and well-segmented research participants across all product areas and customer segments. Design and operate the participant recruitment pipeline, sourcing participants through multiple channels while maintaining panel segmentation at a highly granular level. Track and report on panel health (coverage, engagement, profile quality, and consent freshness), run re-engagement programmes, manage annual re-consent cycles, and oversee all participant onboarding, maintenance, and offboarding.  * Session Coordination: Manage scheduling for all research sessions across the function, including interviews, usability tests, large-scale panels, and outbound research calls. Send participant invitations, reminders, and confirmations through appropriate channels, track attendance, manage rescheduling, and coordinate logistics for periodic large-group sessions.  * Incentive Fulfilment: Manage the complete participant incentive lifecycle from confirming session completion to disbursing rewards. Maintain a complete and accurate incentive ledger, resolve fulfilment failures promptly, and produce regular incentive reconciliation reports for Finance.  * Tooling & Systems Administration: Own and administer the research function's tooling stack, including participant management systems, survey platforms, research repositories, and communication tools. Ensure all researchers and specialists have the necessary access, training, and support, serving as the first point of contact for system issues or process breakdowns.  * Data & Compliance: Maintain up-to-date customer satisfaction data per product area and flag significant changes promptly. Ensure all participant data handling and panel communications remain strictly compliant with NDPR and applicable data protection regulations. Maintain a complete consent register, process deletion requests within regulatory timelines, and enforce data retention policies.  * Team Contribution: Contribute to the continuous improvement of research operations processes and tools, and support the onboarding of new researchers and specialists into the function's operational systems. Experience & Background * Bachelor's degree in Business Administration, Information Management, Social Sciences, Statistics, or a related field.  * 3+ years of experience in a research operations, programme coordination, or operational management role — preferably in a research, product, or technology organisation.  * Experience in qualitative and quantitative market, customer, or UX research.  * Proven ability to conduct and analyse customer interviews, usability tests, diary studies, and surveys.  * Demonstrable experience building and maintaining participant or customer panels.  * Familiarity with financial technology or a regulated consumer product environment is preferred. Skills & Competencies * System Builders: Strong process design and organisational skills with a proven ability to build sustainable systems rather than temporary workarounds.  * Data-Driven Operations: Highly comfortable with data, tracking clean metrics, detecting anomalies, and generating Finance-ready reporting without supervision.  * Regulatory Knowledge: Working knowledge of NDPR or equivalent data protection regulations, including consent management and right-to-erasure obligations.  * Project & Privacy Certifications: Project management certification (PMP, PRINCE2, or equivalent) and data protection or privacy compliance training (NDPR, GDPR, or equivalent) are preferred.  * Technical Administration: Experience administering CRM or participant management platforms, survey tools, or contact centre systems is preferred. WHAT SUCCESS LOOKS LIKE IN THIS ROLE * Panel Health: Maintaining an optimal panel size alongside strong coverage, engagement rates, profile completeness, and consent freshness across all product areas.  * Operational Execution: Achieving a high research session fulfilment rate and turnaround compliance across the entire function.  * Financial Accuracy: Ensuring incentive fulfilment speed and accuracy maintain a near-zero failure rate, with prompt resolution protocols when discrepancies occur.  * Function Efficiency: High researcher satisfaction with operational support, successfully enabling researchers to spend their time on core research rather than logistics.  * Flawless Compliance: Maintaining strict NDPR compliance with zero consent or data handling violations.

Global Pricing Innovations

OVERVIEW GPI is a rapidly growing organization looking for an ambitious, individual looking to grow and fast-track their career in business development in the pharmaceutical industry. Your key responsibility will be to generate introductions to new qualified leads in a highly specialized market, focusing on prospects in the commercial strategy departments in pharmaceutical and biotechnology companies. You will have direct impact on the growth of GPI while being the first line of engagement with future customers. RESPONSIBILITIES AND DUTIES * Achieving outbound lead generation quota by scheduling and completing introductions with new potential customers * Building qualified contact lists by understanding and researching target client personas * Personalizing outreach messaging by researching individual contacts and companies in the target market * Communicating GPI’s value proposition in a differentiated manner by developing and maintaining in-depth understanding of the industry challenges addressed by GPI services.  * Applying qualification methodology to ensure high quality leads and high conversion rates * Identifying and generating cross-sell prospecting opportunities in current client accounts by scheduling and completing introductions with contacts in new departments * Demonstrating a positive, pro-active attitude to manage day-to-day activities  * Recording client interactions in the shared CRM platforms to support internal reporting and operational excellence * Contributing to the company culture by collaborating with the wider commercial team in London to achieve companywide targets KEY SUBJECT MATTER / TECHNICAL SKILLS: * 2+ years experience in a business development or sales related role * Degree in Life Sciences, ideally in Pharmaceuticals Sciences, Health Economics, Pharma Management  * Proven track record in achieving quotas * Flexible, independent, proactive mindset * A motivated individual who thrives in a fast-paced, target driven environment * Interest in data analytics, specialist research and applied artificial intelligence  * Command of written and spoken English  * Great interpersonal skills  * Independent time management * Adaptable within a fast changing environment EXPERIENCE * Experience selling/prospecting into Pharma Pricing and Market Access teams * Background in specialist research in lifesciences * Experience selling/prospecting data analytics solutions  * Experience managing CRM records and automated outreach campaigns * Experience working with Linkedin Sales Navigator

Too Good To Go

More than one third of the food produced in the world is wasted. And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions coming from food waste! At Too Good To Go, we have an ambitious goal: To inspire and empower everyone to fight food waste together. We are the world's #1 app for fighting food waste. We work with thousands of restaurants and food retailers to make their surplus food available to local consumers. The magic of Too Good To Go has been expanding rapidly across Europe and the US, with over 290 million meals saved across 20 countries to date. We’re proud of what we’ve achieved so far, but did we mention the issue is huge? We are expanding our team as we speak.  And that’s where you come in: We’re looking for an exceptional Outbound Sales Specialist to join the Italian superstar team at Too Good To Go in Bologna  Your mission We are looking for a dedicated Sales Specialist with a passion for tackling food waste, and who is above all a hunter, available to travel around Emilia-Romagna. You will report to the Area Manager, but will also have a high degree of independence. As a Business Developer, you're hungry to get out there, build connections and grow our community of food waste warriors by signing up restaurants, cafés, bars, bakeries and local food retailers. Your role * Research the market to find interesting prospects, identify stakeholders/decision-makers and generate interest about Too Good To Go. * Proactively call potential stores and build relationships: You'll need to find, access and onboard the right stores via email and phone and more often visits. You will spend +70% of your time contacting restaurant owners and discovering new partners. You will also travel around your region and country and establish strong relationships. * You will be on the field 2 days a week, going to meetings and opening stores profiles in our app! * You will introduce new partners to the world of Too Good To Go, train them on how to use the app and advise them on finding the best possible solution for food waste. * You will work with weekly and monthly targets and KPIs. * You will work closely with other departments, like Marketing and Growth, to maximise results. Requirements * You have some initial experience in sales, including cold acquisition. * You have strong communication skills and feel comfortable when you approach people via email, phone and face-to-face. * You are fluent in Italian and you have well understanding of spoken and written english. * You are ideally located in Bologna or Modena. * You have a genuine passion for the mission. * You are positive, proactive, creative and resourceful. * Salesforce knowledge is a valuable plus. * Previous experience in the food sector is a valuable plus. *   * Willingness to travel is essential, and owning a vehicle would be beneficial. Our values: * We Win Together * We Raise the Bar * We Keep It Simple * We Build A Legacy * We Care What we have to offer : * A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role. * Working alongside an international community of users, partners and 1,200+ colleagues across 19 countries that are on the same important mission. * Personal and professional development opportunities in a fast-paced scale-up environment. * An inclusive company culture where you can bring your authentic self to work * A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care. Benefits: * WORK FLEXIBLY: * Enjoy hybrid working from our great offices and at home * Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave * Health insurance and pension plans (subject to country of employment). * Additional days off for significant life events * CELEBRATE & SOCIALISE * Regular social events like summer and winter parties. * Coffee, snacks and fully-equipped kitchens. * Get to know our community with a monthly free Surprise Bag * Paid volunteer time through our Shareback volunteering programme * Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups How to apply: * We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go. * Submit your CV and Cover letter in English. * Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging. A Movement for Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.