Customer Support & Sales Agent ( Sewing Specialist)| E-commerce | Remote

Foxelli Group

Please be informed that Foxelli Group hires exclusively in-house and doesn't work with any external recruitment agencies. Any company or individual claiming to recruit on behalf of Foxelli Group is not affiliated with us. At Foxelli, we’re building more than e-commerce brands - we’re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them. If you love to learn, experiment, think boldly, make decisions, and build things that matter - you’ll feel at home with us. WHY JOIN FOXELLI? Foxelli is a place for people who think deeply, learn quickly, automate repetitive work, enjoy spending time together, and build things that matter. We work hard, joke often, and don’t take ourselves too seriously. If you’re excited about AI, eager to learn, and want to create work that genuinely means something with people who care, you’ll feel right at home with us - no matter where you are in your career. THE ROLE This is not your standard support role. At Foxelli, we expect our support team to connect, listen, solve, and sell with empathy. As a Customer Support & Sales Agent ( Fiber Arts Specialist), you'll be the first human touchpoint for our crafting customers. You'll guide them through pattern instructions, troubleshoot technique questions, recommend products, and deliver warm, knowledgeable service across phone, chat, and email. This is a full-time role with possible schedules: 🕖 6:00 PM – 2:00 AM USA time zone including a 1-hour break (9-hour total availability per day); 🗓️ May include weekends. RESPONSIBILITIES * Deliver friendly and solution-oriented support via phone, chat, and email * Conduct structured phone interviews with potential customers to assess needs and recommend products * Drive upsells by identifying value-aligned opportunities – no pushy tactics here * Resolve customer issues with calmness, care, and follow-through * Record feedback and flag trends to help the team improve our services * Maintain a professional tone that reflects our brand values across all communication channels * Collaborate cross-functionally to ensure a smooth customer journey from start to finish SKILLS & EXPERIENCE * Fluent or near-native spoken English - clear, professional, and warm communication is a must * Hands-on experience with quilting, crochet, and knitting - you can confidently discuss patterns, stitches, materials, and common technique questions * Proven background in phone-based customer support and/or upselling * Strong emotional intelligence, active listening, and the ability to build trust quickly * Comfortable working independently and managing a steady daily workload * Reliable computer and high-speed internet connection * Previous remote work experience is a plus THE RECRUITMENT PROCESS 1. Apply - A simple form that helps us know who’s stepping into our world. 2. Ribbon AI Interview - Ribbon is a short, guided video step that helps us understand your thinking style in a calm, private space 3. Text Task - A small real-world challenge so we can see how you approach problems in action. 4. Interview - A conversation with your manager to feel the work chemistry, get to know each other, and explore what we could build together FIXED SERVICE FEE Up to €800 after taxes, depending on your skills, competencies, and experience. ❕Please note that this role is based on a freelance agreement. PERKS & BENEFITS * Full flexibility with your schedule in a fully remote setting, while Hubstaff ensures transparency and fairness. * Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check. * A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously. * Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested. * A budget for your home office setup so you’re comfortable working how you like and where you like. * Strong company culture and a network of unique individuals that celebrate you. ELIGIBILITY & LOCATION REQUIREMENTS ❕This role is 100% remote. * Our tribe works primarily in the Eastern European Time Zone (EET — UTC+2/UTC+3). We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported. * For full-time roles, we ask that you’re available for at least 5 hours during typical EET working hours — it keeps collaboration smooth and communication easy. (This doesn’t apply to part-time roles.) Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.

Foxelli Group

Please be informed that Foxelli Group hires exclusively in-house and doesn't work with any external recruitment agencies. Any company or individual claiming to recruit on behalf of Foxelli Group is not affiliated with us. At Foxelli, we’re building more than e-commerce brands - we’re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them. If you love to learn, experiment, think boldly, make decisions, and build things that matter -you’ll feel at home with us. THE ROLE We're on the hunt for a Marketing Manager to join us on a 6-month maternity cover contract. Think big, move fast, and actually make things happen. This is not a “just run ads and wait” role. This is a full-stack marketing playground where you own projects from the first spark of an idea to seeing real sales roll in. You’ll be the glue between marketing, design, and development - turning customer insights into landing pages, funnels, and campaigns that people actually want to click, read, and buy from. If you love: * mixing strategy with execution * testing ideas * improving funnels * and making pretty things convert …and you’ve played with AI tools to move faster, build smarter, or test better ideas, you might be our person 👀 🚀 WHAT YOU’LL BE DOING 🧠 STRATEGY & GROWTH STUFF * Build and run marketing strategies that support real business goals (not just vibes). * Dig into customer research and market trends to find new growth opportunities. * Analyze what’s working (and what’s not) and turn data into smart next steps. * Come up with fresh ideas to scale our funnels and campaigns. * Manage marketing projects from idea → launch → improvement. ✍️ CREATIVE & CONTENT MAGIC * Write copy for ads, landing pages, and funnels that sounds human and sells. * Review design work and give feedback so it looks on-brand and converts. * Guide the creation and optimization of ad creatives with our design team. 🌐 LANDING PAGES & WEBSITE OPTIMIZATION * QA landing pages like a detective: checking UX, flow, and functionality. * Run A/B tests to improve conversion rates. * Work closely with developers to roll out website updates and improvements. 🤝 TEAM GLUE (CROSS-FUNCTIONAL HERO) * Be the bridge between marketing, design, and development. * Create clear briefs so everyone knows what to build and why. * Track project progress and keep stakeholders in the loop. 🔍 CUSTOMER RESEARCH & INSIGHTS * Collect and analyze customer feedback and data. * Identify pain points and opportunities for improvement. * Use insights to scale sales and improve acquisition. 🤖 AI TOOLS & SMARTER EXECUTION * Use AI tools (like GPT, image/video generators, automation platforms) to speed up tasks, test ideas faster, and get more done with less grind. * Spot areas where AI can help us move quicker or build smarter. 🧩 WHAT YOU BRING You’re probably someone who: * Has experience as a Marketing Manager or full-stack marketer in e-commerce. * Have hands-on experience building with AI tools - vibe coding, workflow automations, etc. * Understands digital marketing and performance marketing deeply. * Can write clear, persuasive, not-boring copy. * Knows CRO and website optimization. * Loves looking at data and asking: “What actually sells?” * Is organized and good at managing projects. * Has worked with designers and developers before. * Can manage your own time and work remotely. * Cares about customers and research. * Gets excited about e-commerce growth. ✨ BONUS POINTS IF YOU: * Have used marketing automation tools. * Know your way around heatmaps, ad managers, and analytics tools. * Enjoy experimenting, testing, and improving things nonstop. 🦊 WHY FOXELLI? We’re not into boring corporate marketing. We like: * smart ideas * quirky personality * strong execution * and people who take ownership You’ll have space to think, test, build, and grow with us - and actually see the impact of your work. THE RECRUITMENT PROCESS Apply - A simple form that helps us know who’s stepping into our world. Ribbon AI Interview - Ribbon is a short, guided video step that helps us understand your thinking style in a calm, private space. Interview -A conversation with your manager to feel the work chemistry, get to know each other, and explore what we could build together. FIXED SERVICE FEE €2,000 - €2,500 after taxes, depending on your skills, competencies, and experience. ❕Please note that this role is based on a contract/freelance agreement. PERKS & BENEFITS * Full flexibility with your schedule in a fully remote setting, while Hubstaff ensures transparency and fairness. * Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check. * A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously. * Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested. * A budget for your home office setup so you’re comfortable working how you like and where you like. * Strong company culture and a network of unique individuals that celebrate you. ELIGIBILITY & LOCATION REQUIREMENTS ❕This role is 100% remote. * Our tribe works primarily in the Eastern European Time Zone (EET — UTC+2/UTC+3). We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported. * For full-time roles, we ask that you’re available for at least 5 hours during typical EET working hours — it keeps collaboration smooth and communication easy. (This doesn’t apply to part-time roles.) Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.

Tide

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,800 Tideans globally * Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg   ABOUT THE TEAM:  Tide launched its first insurance products to market in 2025 in the UK and India. Insurance is a core SME need and Tide is uniquely positioned to offer tailored and comprehensive cover to our members. Our Insurance team is relatively new and we are rapidly hiring to fill business-critical roles and build a world-class offering for our members. ABOUT THE ROLE:  * Own the design vision for a core business area within the Tide platform, ensuring a cohesive and frictionless customer experience that integrates seamlessly with our broader ecosystem. * Collaborate cross-functionally with Product Managers, Engineers, UX Writers, and User Researchers to turn complex business problems into elegant design solutions. * Drive the end-to-end design process, from initial discovery, journey mapping, and research to the execution of final high-fidelity designs. * Cultivate a deep understanding of our members by leading research sessions, analyzing usage data, and framing the "what, why, and how" of the problems we solve. * Champion a user-centric culture, advocating for member needs within Product and Engineering teams and demonstrating the strategic value of a Design Thinking approach. * Evolve the Tide Design System, working within—and contributing to—our shared principles and component libraries to ensure brand consistency. WHAT WE ARE LOOKING FOR:  We're seeking a curious and talented Lead Product Designer with a passion for exceptional customer experiences and the skills to bring them to life. The impact and scope of this role are huge, and you’ll be a key contributor to our continued success as we shape the future of our financial platform for Small & Medium-sized Enterprises. * Experience: Minimum 6 years of relevant experience in Product Design, ideally within a SaaS, Fintech, or high-growth scale-up environment. * Leadership: A proven track record of leading design workstreams and mentoring or managing junior designers. * Complexity: Experience designing for complex user flows, business tools, or financial / insurance services. * Methodology: In-depth knowledge of User Experience and Product Design methodologies, with experience facilitating workshops and design sprints. * Technical Skills: Expert-level proficiency in Figma and advanced prototyping tools. * Agility: Comfortable working in an agile environment and navigating the ambiguity of a rapidly scaling business. * Data-Informed: A data-driven approach to design, with experience using tools like Looker, Heap, GA, or Hotjar to inform and validate decisions. * Education: A relevant Bachelor’s degree or equivalent professional experience. WHAT YOU’LL GET IN RETURN:  * The gross annual salary for this position ranges from € 65200 - € 81500, depending on your skills, and experience. But we are also open to discussing the salary further, taking into account your expertise and contributions. * MELP - flexible benefit app (50 EUR per month accruing) (does not include Health Insurance) * 25 days paid annual leave * 3 paid days off for volunteering or L&D activities * Parental Leave days (according to statutory) * Family-Friendly Leave (according to statutory + extended from Tide) * Personal L&D budget in the amount of 500 EUR per year * Mental wellbeing platform Plumm * WFH equipment allowance * Sabbatical Leave * Share options * Team Events TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.  While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.   TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: * Tide does not charge any fees at any stage of the recruitment process. * All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address. * Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.