Director of Scaled Customer Success, Global

Frontify

We're all about helping brands turn ideas into impact. Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading! Your team This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’re not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing. Your mission As Senior Director of Customer Success for NEU and ROW, you’ll lead a regional organization with a balance of strategic vision and hands-on leadership. Reporting to the VP of Global Customer Success, you’ll build on a solid foundation, bringing the structure, coaching, and clarity that takes an already high-performing team to the next level. This means being equally comfortable partnering with your team leads, stepping into key customer moments, and making critical business decisions that drive alignment with global goals.  

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. What You'll Do You’ll be the face of Legora for our most strategic clients post-sale - guiding them from onboarding through adoption, expansion, and renewal. Specifically, you will: * Own the relationship for all strategic, oftentimes global, clients headquartered in North America – accounts that are/have the potential to generate 7 to 8 figures ARR. You will own the global adoption of Legora across a multinational footprint and visit with clients regularly. * Identify, shape, and close commercial opportunities acting as the lead negotiator, continuously navigating competitive scenarios while leading cooperation with internal teams such as Leadership, Product, Marketing, and Engineering. * Lead onboarding and implementation with precision, establishing a strong foundation and ensuring seamless deployment from day one. * Drive platform adoption through structured enablement, value-based success planning, and ongoing executive-level touchpoints. * Act as a strategic advisor to legal teams in partnership with Legal Engineering – clarifying goals, uncovering new use cases, and influencing internal resourcing. * Manage a small team dedicated exclusively to Legora’s strategic client portfolio headquartered out of North America, with global reach. What You Bring * 10+ years of Customer Success, Account Management, Management Consulting or related experience in a high-growth, high-stakes environment managing complex, strategic logos. * A track record of driving customer engagement, retention, expansion, and satisfaction with accounts worth > $2mm ARR and into 8-figures. * Experience owning a commercial number and taking full accountability for the renewal and expansion. * Direct management experience, taking responsibility for performance and development of reports within a small team. * Experience working with legal teams, regulated industries, or similarly sophisticated professional services clients; legal tech or law firm experience is a strong plus. * Exceptional change management, project management, and stakeholder management skills; adept at orchestrating complex, cross-functional implementations and workstreams * Proven success navigating ambiguous customer situations, designing solutions, and influencing internal teams to secure required resources. * High EQ and executive presence, with the judgment to know when to listen deeply, when to guide, and when to drive decisions forward. * Excellent communication and storytelling abilities, including comfort engaging with senior leaders at large organizations. * Experience working in fast-paced or early-stage environments—energized by building and improving processes, not just following them. * Data fluency and a metrics-driven approach to customer health, forecasting, and account strategy. * A passion for in-office collaboration—we are in-office 5 days per week in our beautiful Union Square HQ, building together. What's In It For You * Global collaboration: Partner with teams and clients across Stockholm, New York, London, and Sydney. * Competitive package: Comprehensive salary, benefits, and tools for success. * Meaningful work: Your efforts shape how thousands of lawyers use AI daily. * In-person environment: Union Square office designed for ambitious builders and company provided lunch daily. * Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision * Multiple medical plan options via Aetna and Kaiser Permanente * HSA or Healthcare FSA (based on plan selection) * Dental plans via MetLife * Vision plans via Vision Care Family Support * Generous parental leave * Free access to Maven Clinic * Dependent Care FSA * Free One Medical membership for employees and dependents Additional Perks * Pre-tax commuter benefits * Life Insurance + STD/LTD * 401(K) with generous company match * Unlimited PTO * Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. What You'll Do You’ll be the face of Legora for our most strategic clients post-sale - guiding them from onboarding through adoption, expansion, and renewal. Specifically, you will: * Own the relationship for all strategic, oftentimes global, clients headquartered in North America – accounts that are/have the potential to generate 7 to 8 figures ARR. You will own the global adoption of Legora across a multinational footprint and visit with clients regularly. * Identify, shape, and close commercial opportunities acting as the lead negotiator, continuously navigating competitive scenarios while leading cooperation with internal teams such as Leadership, Product, Marketing, and Engineering. * Lead onboarding and implementation with precision, establishing a strong foundation and ensuring seamless deployment from day one. * Drive platform adoption through structured enablement, value-based success planning, and ongoing executive-level touchpoints. * Act as a strategic advisor to legal teams in partnership with Legal Engineering – clarifying goals, uncovering new use cases, and influencing internal resourcing. * Manage a small team dedicated exclusively to Legora’s strategic client portfolio headquartered out of North America, with global reach. What You Bring * 10+ years of Customer Success, Account Management, Management Consulting or related experience in a high-growth, high-stakes environment managing complex, strategic logos. * A track record of driving customer engagement, retention, expansion, and satisfaction with accounts worth > $2mm ARR and into 8-figures. * Experience owning a commercial number and taking full accountability for the renewal and expansion. * Direct management experience, taking responsibility for performance and development of reports within a small team. * Experience working with legal teams, regulated industries, or similarly sophisticated professional services clients; legal tech or law firm experience is a strong plus. * Exceptional change management, project management, and stakeholder management skills; adept at orchestrating complex, cross-functional implementations and workstreams * Proven success navigating ambiguous customer situations, designing solutions, and influencing internal teams to secure required resources. * High EQ and executive presence, with the judgment to know when to listen deeply, when to guide, and when to drive decisions forward. * Excellent communication and storytelling abilities, including comfort engaging with senior leaders at large organizations. * Experience working in fast-paced or early-stage environments—energized by building and improving processes, not just following them. * Data fluency and a metrics-driven approach to customer health, forecasting, and account strategy. * A passion for in-office collaboration—we are in-office 5 days per week in our beautiful Union Square HQ, building together. What's In It For You * Global collaboration: Partner with teams and clients across Stockholm, New York, London, and Sydney. * Competitive package: Comprehensive salary, benefits, and tools for success. * Meaningful work: Your efforts shape how thousands of lawyers use AI daily. * In-person environment: Union Square office designed for ambitious builders and company provided lunch daily. * Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision * Multiple medical plan options via Aetna and Kaiser Permanente * HSA or Healthcare FSA (based on plan selection) * Dental plans via MetLife * Vision plans via Vision Care Family Support * Generous parental leave * Free access to Maven Clinic * Dependent Care FSA * Free One Medical membership for employees and dependents Additional Perks * Pre-tax commuter benefits * Life Insurance + STD/LTD * 401(K) with generous company match * Unlimited PTO * Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.