
Wheely · London, England
ABOUT WHEELY Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the ...
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge
technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200
corporate accounts.
We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York
City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of
our growth, we'd love to hear from you.
Over the past few years, we have rebuilt our infrastructure almost from scratch. And now we are expanding the infrastructure team.
As a part of the team, you will work to minimize the number of incidents (availability, performance, security), speed up
time-to-delivery of new features to customers, building flexible, high availability, and protected infrastructure to ensure every
customer’s journey or request runs smoothly.
Tech stack: AWS, Kubernetes, MongoDB, PostgreSQL, RabbitMQ, Redis, Ansible, Terraform, Grafana, Prometheus, Sentry, Loki, Jenkins,
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All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice
ABOUT WHEELY Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you. ABOUT THE ROLE As part of the Quality team in London, reporting directly to the Director of Customer Experience, you will be responsible for assessing the Quality of the services provided by the Chauffeurs in London, our largest market. A successful candidate will act as a Mystery Shopper, taking action where necessary to ensure that every journey is beyond expectations. RESPONSIBILITIES * Assess chauffeurs against Wheely Standards through mystery shops * Deliver constructive, on-the-spot coaching to chauffeurs, fostering a culture of continuous improvement * Uphold Wheely’s high level of customer experience by ensuring every chauffeur interaction meets our standards * Act decisively by following protocol in addressing issues with standards (e.g. blocking a chauffeur if they fail a QC) * Using the QC tool, provide detailed, accurate documentation after each inspection * Contribute insights to continually improve Wheely standards based on observed trends and feedback gathered during inspections * Oversee operations at specific locations (example train station, events etc), including on advising on ideal passenger experience, choosing in-app pins for pick up and drop off and managing on-site security where applicable REQUIREMENTS You are someone who takes personal pride in standards and believes luxury is delivered through consistency, discipline, and attention to detail. * 2+ years in a customer-facing luxury environment (e.g., five-star hospitality, premium aviation, private aviation, luxury services or retail). * Experience operating in environments where service quality is measured, audited, and non-negotiable. * Proven ability to coach, influence, and challenge others while maintaining trust and credibility. * Passion for luxury vehicles and a knowledge of their specifications is a plus * Experience driving in London is a plus * Flexibility, able to work at the office and conduct mystery shops all around the city area. WHAT WE OFFER * Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice * Competitive Salary * Employee stock options plan * Private medical and dental insurance * Life and critical illness cover * Best-in-class equipment * Monthly credit towards Wheely journeys * Cycle to Work scheme * Professional development stipend All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice [https://wheely.com/en/legal/uk/for-candidates/privacy]
Get to know The Pokémon Company International The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world. Learn more online at corporate.pokemon.com [https://corporate.pokemon.com/en-us/]and pokemon.com [https://www.pokemon.com/us?_gl=1*17cpv5d*_ga*OTgxMzkwODEzLjE3MjcxOTg5NjQ.*_ga_DHWT8DSRN3*MTcyNzE5ODk2My4xLjAuMTcyNzE5ODk2My4wLjAuMA..]. LinkedIn [https://image.email.pokemon.com/lib/fe8d12727463037477/m/1/greenhouse_social_linkedin.png]https://linkedin.com/company/pokemon YouTube [https://image.email.pokemon.com/lib/fe8d12727463037477/m/1/greenhouse_social_youtube.png]https://youtube.com/pokemon Instagram [https://image.email.pokemon.com/lib/fe8d12727463037477/m/1/greenhouse_social_instagram.png]https://instagram.com/pokemon X [https://image.email.pokemon.com/lib/fe8d12727463037477/m/1/greenhouse_social_x.png]https://x.com/Pokemon Get to know the role * Job Title: Localisation Editor (Bilingual French/English) * Job Summary: The Localisation Editor is a member of the editing team and works closely with the other localisation editors, translators and project coordinators on all editorial facets of video games, and related materials (video game strategy guide, video game web site, etc.) in the French language. This will include a high level of knowledge regarding native slang, phraseologies, and nuances of said language. * People Manager: No What you’ll do * Editing of a wide variety of computer games-related material, such as in-game text, templates, packaging, press releases, and all other marketing materials in the language of expertise. * Overseeing the QA process for all computer games and implement changes as needed by gaining a thorough knowledge of any computer game being localised in-house. * Editing of grammar, punctuation, spelling, style, and language-specific slang in the language of expertise. * Ensuring consistency regarding the use of terminology and style in the language of expertise. * Reviewing, revising, and proofing all video game related contents. * Lead and support projects as required. * Collaborate with other languages in order to keep high level of standards/quality across all languages. * Support translators and coordinators as required. * Regular reporting of progress to in-house management. What you’ll bring * Preferably three (3) to four (4) years of related professional experience. * Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience. * Must be detail-oriented with proven ability to multi-task various projects at the same time. * Must be a team worker. * Near-native level language skill of their localisation language and fluent English language skill is required. * Knowledge of local culture for language of expertise is required. * Previous experience in the gaming industry is a strong plus. * Demonstrated experience utilizing specialized technical programs to edit files is essential. * Experience with Word and Excel is required and ability to learn new programs is essential. * Flexibility and ability to work under pressure with unpredictable schedules and tight deadlines. Base Salary Range: For this role, new hires generally start between £37,300.00 - £48,700 per year. The full range is £37,300.00 - £65,300 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely. #LI-MW1 #LI-Hybrid How you’ll be successful * Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do. * Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities. * Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results. * Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. * Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals. * Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience. What to expect * An innovative culture driven by impact, delivering meaningful outcomes. * Company events that celebrate the spirit of Pokémon. * Competitive cash-based compensation programs. * 100% employer-paid healthcare premiums for you. * Generous paid family leave. * Employer-paid life insurance. * Employer-paid long and short-term income protection insurance. * US Employees: 401k Employer Matching. * UK/IRE/MX Employees: Pension Employer Contributions. * Fitness reimbursement. * Commuter benefit. * LinkedIn learning. * Comprehensive relocation package for certain roles. * Hybrid work environment. The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases. The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com [accommodationrequest_ta@pokemon.com].
About BlaBlaCar BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely. Your Mission By joining our Foundations department, you will be working alongside talented individuals grouped in small agile teams that each have strong ownership on their piece of these goals. Foundations is composed of seven teams which “provide consistent, easy to use, infrastructures, services, and expertise to support BlaBlaCar’s growth and evolution”. The Site Reliability Engineering team (SRE) is responsible to provide best in class Observability, Alerting and Incident management tools and processes to service teams. As an enabling team, we help BlaBlacar engineers to efficiently improve their service reliability. Empowering developers and bringing them our reliability expertise are at the core of our daily work. Technical stack: Core Infrastructure: Kubernetes, Google Cloud Platform GitOps/Delivery: GitHub, Terraform, Flux, Helm, Jenkins Observability/Incident Management: Datadog, Opentelemetry, Grafana IRM, In house Synthetic Tests platform: Playwright, Qualcium, SauceLabs Languages: Go / Python for Tooling, Typescripts/JS for the testing platform Your responsibilities Support software engineers by creating, maintaining, and improving observability and alerting tools and frameworks. You embrace the use of AI, leveraging agentic to eliminate toil and streamline your daily tasks Own the Service Level Objectives (SLOs) framework, assist in the design and maintenance of indicators (SLI) and objectives to ensure service reliability. Owning the incident management process by defining best practices, standards, and ensuring continuous improvement through post-mortems and chaos engineering. While developers handle incidents within their scope, you could step in as Incident Commander during high-severity incidents, leading coordination efforts . Develop and maintain tools, such as Terraform modules or Go apps, to help automate and enhance reliability across services. Build and promote reporting on operational metrics and incidents to drive distributed and continuous improvement. Your qualifications 1 to 5 years of experience in SRE, DevOps, or Software Engineering roles Working in a multidisciplinary environment will request strong communication skills : you'll need to adapt your communication level to other teams expertise and be able to understand their needs Strong knowledge of observability tools (e.g., Datadog) and understanding of metrics, logging, and tracing. Troubleshooting/oncall experience in production environments, diagnosing and resolving technical issues effectively (experience with Kubernetes is a plus). Full working proficiency in English Fit with our BlaBlaPrinciples Thriving in a collaborative, fast-growing and innovative environment Ability to take ownership, aligned with business priorities and navigating in different contexts Nice to have: Familiarity with incident management platforms (e.g., Grafana IRM) is a bonus Experience working with Service Level Objectives (SLOs) and Service Level Indicators (SLIs) Exposure to programming in Go or a strong interest in learning it. Experience in integrating Opentelemetry Backend services are built using multiple programming languages: while development skills aren't required, familiarity with object-oriented programming and scripting languages is an advantage. Familiarity with web/mobile testing tools or a strong curiosity to understand how software is tested at scale. What we have to offer Hybrid status for this role : 2-3 days at the Office 4 additional weeks on top of legal maternity/paternity leaves 50% healthcare coverage (Alan) Financial support for home office equipment Minimum 25 days holiday per year Local meal plan policy (Swile card) 50% transportation paid (Forfait Mobilité Durable) Free unlimited carpooling & bus rides Personal growth via trainings, mentorship, and internal mobility opportunities Employee Stock ownership plan Regular team building events 1 day off per year to test our product Interested in joining the ride? a 45-min video-call with Maxime, Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions a 60-min video-call with Damien Bertau, Hiring Manager, to discuss your experience and share more details about the team a 90-min system design interview with 2 team members to discuss about your technical expertise a 45-min video-call with Maxime Fouilleul, Head of Foundations, to get a wider vision of the department and its strategy Our hiring process lasts on average 25-30 days, offers usually come within 48 hours. Please note that one of these interviews will be onsite.