ClearBank · London Office - 2/3 days a week
Client Executive Mid-Market
Client Executive Mid-Market About you As a Mid-Market Client Success Executive, you will join our Client Success team and play a crucial role in maintaining a...
Client Executive Mid-Market
About you
As a Mid-Market Client Success Executive, you will join our Client Success team and play a crucial role in maintaining and growing
our portfolio of Mid-Market clients. Reporting to the Mid-Market Client Success Lead, you’ll be a part of a fast-growing business
that is challenging the market and doing things differently.
You'll take ownership of a portfolio of ClearBank's Mid-Market clients, committing to their success, and relentlessly work to
remove barriers to adoption, both within their organisation and cross-functionally within ClearBank. You will be responsible for
ensuring the success of our clients and driving revenue growth.
And you’ll be joining one of the fastest-growing tech companies in the UK, according to Deloitte Fast 50.
You will be:
- Managing and maintaining a portfolio of Mid-Market client relationships, ensuring their satisfaction and success with
ClearBank's services.
- Delivering a high-quality and positive client experience, building strong relationships and trust with your clients, working
towards their strategic goals.
- Achieving clear client retention and revenue growth goals by proactively identifying and capitalising on upselling and
cross-selling opportunities, working towards an annual quota.
- Collaborating closely with internal stakeholders, including Sales, Finance, Financial Crime, Legal, Marketing, and Customer
Operations teams.
- Representing and being an advocate for your clients within ClearBank, ensuring their needs and requirements are understood and
addressed.
Conducting regular and quality engagement with your clients, maintaining a strong presence and providing ongoing support.
Managing a regular cadence of communication and conduct business reviews with clients
What we are looking for
Previous experience in relationship management and/or customer success roles.
Proven track record of achieving client retention and revenue growth targets.
Knowledge of the banking industry and financial products is required.
- Strong communication and interpersonal skills, able to effectively engage with clients and internal stakeholders at all levels,
including c-suite executives.
Excellent problem-solving skills, able to identify and overcome barriers to adoption and drive client success.
Ability to collaborate and work effectively across multiple teams, fostering a culture of teamwork and shared goals.
Strong organisational skills, able to manage multiple client relationships and prioritise tasks effectively.
Inquisitive and comfortable asking questions about clients' business goals, ideal state, and pain points.
Ability to analyse multiple problems, develop and drive solutions.
Confidence in working in the unknown, taking initiative, and designing processes when they don't yet exist.
Passion for technology and being part of a fast-growing company.
Good organisational skills and high attention to detail.
Proactive and resourceful, able to take ownership and drive results.
About what we offer
- At ClearBank we have a flexible working philosophy, empowering our employees to manage their time in a way which allows them to
meet both work and personal commitments, in partnership with their line manager
Spacious and well-equipped new offices in London
27 days annual leave per year, plus flexible bank holidays
Option to work abroad for up to 30 days in a 12-month rolling period
Regular company-wide socials
Take a couple of days per year to volunteer with your chosen charity to do something bigger than ClearBank
Private healthcare and discounted dental cover, with employee healthy living perks and discounts
Enhanced family-friendly leave
Plus, you’ll have the opportunity to join an innovative team that’s building a bank fit for the future! 🚀
About us
ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that
unlocks the potential to innovate. That’s why our clients, financial institutions from fintech’s and crypto platforms, to banks
and credit unions, use our API to power their banking infrastructure.
But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do
every day. We’re a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised, and
that much better when we’re together.
It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow, and contribute
to ours and our clients’ success.
Interested in joining us? Read on or visit our website for more information.
A little bit more about us!
ClearBank is Where You Can belong:
At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we
should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect
society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and
encouragement to do their very best work. Here are some of the things we’re most proud of:
42% of our senior management roles are held by women
Our enhanced family leave policies
Launching our partnership with Code First Girls
Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group
Our hiring process and what you can expect:
Application: a member of our talent acquisition team will review your application against the key requirements for the role and
let you know within two weeks whether you’re moving forward to the next stage;
Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get
it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You
can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we’ll let you
know that too);
First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of
working at the same time we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank
culture. This will be via Teams.
Second Interview: This will be a competency-based interview with one or more members of our team.
Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.
Offer: Congratulations! Get ready to transform banking forever!
Our commitment to you as a candidate:
We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and
provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch
to let you know we need a little more time.
We’re unable to provide specific individual feedback at the application or screening stage but know that your application was
reviewed and considered carefully.
We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!
Equal Opportunities
ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises
that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is
also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.
ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and
professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour,
nationality, ethnic or national origin, religion or belief and sexual orientation.
As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the
recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please
let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent
Acquisition team prior to your interview stage, if applicable.
The legal bit
By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for
recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the
ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by
email and telephone for recruitment purposes.
Role
Client Executive Mid-Market
Location
Published
July 20
Deadline
August 20
Source