Account Manager (Customer Outcomes Specialist)

Ultralytics

About Ultralytics: At Ultralytics, we commit to relentless innovation in the AI space and seek team members who resonate with our ambition to produce the world's best YOLO AI models. If you're obsessed with AI, eager to make an impact on the world, and thrive in dynamic, high-intensity environments, we invite you to apply for a position on our team. Ultralytics | Hybrid — London office | Full-time Following our $30M Series A, we’re scaling our enterprise function out of our London hub, alongside teams in Madrid and Shenzhen. We’re hiring an Enterprise Customer Success Manager to own the relationship with our most strategic customers. You'll own 30–40 enterprise and high-value mid-market accounts running Ultralytics YOLO in production. You'll own the full customer lifecycle from contract signature through renewal, including onboarding, deployment, expansion, and renewal negotiations. The CS function exists, the playbooks exist, and you'll plug into a rhythm that's already running. But your book is yours. This role reports to the Head of Customer Success. 🚀 What you'll do Own accounts from signature. You run onboarding in conjunction with our Solution Engineers, drive from first production deployment, and stay with the customer through renewal. You'll front-load effort to get customers to value, then use periodic check-ins to keep them there. Drive net retention. Net dollar retention (NDR) is the headline KPI. You hold the renewal conversation and earn on uplift. You spot expansion signals from new use cases to new business units or geographies and close them with your AE partner. Hold technical conversations. We don’t need you to write code. But you will discuss model architecture, deployment patterns, and computer vision use cases credibly with ML engineers and technical buyers. You will be expected to understand and consult on your clients' use cases, working hand in glove with Solution Engineering where required. Partner cross-functionally. AEs on joint account planning and expansion handoff. SEs on technical depth and deployment blockers. Product and Engineering on escalations and roadmap feedback. CSMs are the conduit between our customers and our business; we expect you to communicate effectively across our organization. 🎯 What success looks like 60 days: Onboarded with full context on every account. Each one health-scored against the three-signal model. At-risk accounts identified with a plan for each. Able to articulate the value of Ultralytics YOLO and to run early discovery sessions with clients. 90 days: Running QBRs and technical reviews independently. First expansion signals surfaced to AE partners. Renewals forecasted for everything coming up in the next 6 months. 180 days: Owning your book end-to-end, including renewal negotiations. Tracking against NDR target with clear leading indicators. Contributing to playbook refinement to show us what's working, what isn't. Providing clear feedback to the organization on what you are seeing on the ground with our customers. 🧠 Skills and experience 3–5 years of customer-facing experience. Technical customer success, a former customer-facing engineer moving into a commercial role, or pure SaaS customer success experience all work. We care about outcomes, not titles. Technically credible. You hold an architecture conversation with an ML engineer without bluffing. You translate technical value into business outcomes for budget owners. Prior experience with technical or developer-facing products (open source, APIs, ML/AI) is strongly preferred — we'll teach computer vision if you've done the harder work of being technical in a commercial seat. You can build trust. Some of your accounts will start skeptical. You sit across from a reluctant buyer, find genuine value, and earn the relationship back. You don't oversell. Commercially sharp. You hold renewal conversations confidently. You spot expansion signals early. You're honest about which accounts are healthy, slipping, or dead, and you notice patterns across the book quickly. You operate without scaffolding. No implementation team, no onboarding specialist behind you. If you need that structure to do good work, this isn't the job. Complexity over ACV. We don't care if you've managed seven-figure accounts. We care that you've navigated multi-stakeholder, technically deep deployments and made customers successful in messy environments. 🚀 Why this role Real product pull. YOLO is the most-used computer vision model in the world. Your customers don't need convincing the technology works. They need help getting value from it quickly. True enterprise accounts. Fortune 500 companies and category leaders across manufacturing, logistics, retail, pharmaceuticals, and beyond. Technically deep, commercially serious accounts. Mature incentive structure. You own renewals and earn on uplift. You source expansion and earn alongside the AE who closes. The incentives are aligned. When the team wins, you win. Established team, room to shape. The CS function and core frameworks are already in place, so you won't be building from zero. But the function is still scaling, and the right person will influence how it evolves. 🔎 What this role isn't This isn't a CSM seat at a big SaaS company with professional services, onboarding, TAMs, and a renewal manager doing the heavy lifting around you. There's no scaffolding. If you need a six-person support cast to do good work, this isn't it. This is for someone who wants to own a book, run it commercially, and be the technical voice in the room. 💰 Compensation and benefits * Full-time, London office (hybrid) * 24 vacation days, your birthday off, plus local holidays * Equity package — our success is yours too * MacBook Pro, Apple Studio Display, AirPods Pro 3 * Dedicated learning & development budget * Reports to Head of Customer Success * Screening with VP Sales & Success or Head of Customer Success, case study with VP Sales & Success and Head of Customer Success, final round with CEO * Applicants must have legal authorization to work in the UK. What we offer: Cutting-Edge, Next-Generation AI Computer Vision Technology: Contribute to building cutting-edge computer vision AI models based on the YOLO framework. Impactful Work: Shape the future of AI-powered solutions that transform industries. Collaborative Culture: Join a talented and passionate team that values open communication and innovation. Ultralytics Handbook Comprehensive guide to our company's mission, vision, values, and operational practices. This handbook is designed to provide key insights and resources for our (future) team members, collaborators, and community to align with Ultralytics' core principles. Link: https://handbook.ultralytics.com/ Ultralytics is an equal opportunity employer committed to building an inclusive workplace. We believe that everyone should be able to bring their whole selves to work, and we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.

32Co

01Health is at an inflection point. The platform is built, revenue is accelerating, and we are moving from a single-specialty company to a multi-vertical specialist healthcare platform - with AI as embedded clinical infrastructure. Our vision is to help all clinicians deliver the latest innovations in healthcare, improving the standard of care for millions of people.  Backed by the investors behind Revolut, CityMapper, and Depop - we're scaling fast across the UK and beyond, and are looking for exceptional people to join us on our mission.  What is happening at 01 Health right now: Balderton-backed Series A company 90% of UK patients can reach an 01 Health–affiliated clinic within 30 minutes All growth has been inbound, ~50% word of mouth 4.98★ customer rating from the dentists who use us Aerox (sleep) ready for national rollout to top-performing 01 Partners, with a 300+ clinic waitlist US expansion live  New verticals being tested and prototyped We are not searching for product-market fit anymore. We are ready to dominate the market, and to do it across multiple medical specialties, transforming lives in the process.   We’re hiring at least two people into this role As 01Health’s Customer Success & Onboarding Manager, you’ll be at the frontline of transforming healthcare. You’ll help practices implement cutting-edge AI technology, enabling generalist clinicians to deliver specialist-level care to millions. Every rollout you lead has a direct, tangible impact on patient care. You’ll be leading our customer adoption and collaborating with Account Executives, Key Account Managers, and clinical practice teams to ensure smooth adoption, solve challenges in real time, and build scalable processes for long-term success. This is a high-impact role where your work translates into measurable results and meaningful change. You’ll be hands-on, spending time in practices to onboard and train teams, building strong relationships at every level, and driving deep adoption of the 01Health platform. We’re hiring into two streams for this role: Track 1: Aerox. Aerox is our new sleep product, built for clinicians treating snoring and sleep apnoea. We’re gearing up to roll out nationally to ~50 priority partners, with hundreds of clinicians on the waitlist and a US expansion imminent. The product is proven and ready to scale, and you'll be working closely with senior leaders to build and iterate the rollout playbook from the ground up. Sleep dentistry is a brand new, fast-growing market and you will be a first mover. We're looking for someone who has thrived in fast-paced, ambiguous environments - a startup generalist, early-stage commercial/ops, or someone who's just been the person who figures things out. You don't need to have done this exact job before. You need to be sharp, move fast, and make each rollout better than the last. Track 2: 32Co UK & US. Our first product focused on orthodontics / clear aligners. We’ve become the fastest growing UK provider while maintaining an incredibly high CSAT. This year we also launched a geographical expansion into the US. For this track we're looking for someone with proven experience in Customer Success, Onboarding or Post-Sales. You know how to drive adoption, delight customers, and turn onboarding into a smooth, high-impact experience.   What you'll be doing Lead the onboarding: Take ownership of new practice rollouts, ensuring every implementation runs smoothly and delivers an exceptional first experience. Train and inspire teams: Deliver engaging, hands-on sessions that turn new users into confident, enthusiastic platform champions.  Build strong relationships across all levels: Connect with everyone including Area Managers, Practice Managers, Owners, Dentists, Hygienists, Receptionists, Treatment Coordinators, and more, becoming a trusted partner they can rely on. Analyse usage and share insights: Put together and deliver monthly reports on product usage and customer feedback to practice stakeholders, including Practice Managers, to highlight impact and encourage continued adoption. Showcase and teach cutting-edge AI features: Help users understand and get excited about our AI tooling, demonstrating how they enhance patient care and make daily workflows smarter and easier. Partner with internal teams to drive success: Collaborate with colleagues across Sales and Product to ensure practices get the maximum value from 01Health. Shape scalable onboarding frameworks: Take lessons from each implementation to build repeatable, efficient processes that can scale as we grow across new practices and healthcare verticals.   What we’re looking for Excellent communication skills - you’re confident engaging stakeholders at all levels, building trust, and inspiring teams to embrace change. Problem-solver - comfortable creating processes from scratch, turning lessons into scalable frameworks, and finding creative solutions to real-world challenges. Builds, iterates, and validates fast - you're comfortable spinning something up, testing it in the real world, seeing what breaks, and improving it quickly. You’re already a pro at using AI to move faster - whether that's drafting comms, structuring playbooks, analysing feedback, or just getting things done in half the time. Thrives on face-to-face engagement - you enjoy visiting practices, building relationships in person, and seeing the real-world impact of your work firsthand. Healthcare or dental background (desirable but not essential) - if you’ve worked in healthtech, even better, but your passion for making healthcare better matters most. Location: Able to commute to our London office on Mondays, Wednesdays, and Fridays.   Why you’ll love working here Real impact, every day - your work directly changes patient outcomes. You'll feel it, and so will the people whose care you're improving. 25 days holiday + your birthday off - because no one should work on their birthday! Outsized leverage and full ownership - real authority today, lasting impact tomorrow; what you build now shapes how this company operates at every stage after. Grow fast - backed by top VCs and built by the best; you'll be learning from some of the sharpest minds in health-tech every single day. Vitality Health cover - private medical insurance, because we take care of the people who take care of the business. Team Perks - enjoy regular team lunches, quarterly socials, and an annual company retreat. Hybrid working - we all come together three days a week, but the rest of the time, enjoy the flexibility to work from home or our Hoxton office.

Databricks

FEQ327R325 At Databricks, our core values are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement. You will be an essential part of this mission, using your technical expertise to demonstrate how our Databricks Data Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customised solutions to help our customers achieve their goals and guide their businesses forward. Join us in our quest to change how people work with data and make a better world! Reporting to the Manager, Field Engineering. The impact you will have:  * Form successful relationships with clients throughout your assigned territory, providing technical and business value to Databricks customers in collaboration with Account Executives. * Operate as an expert in big data analytics to excite customers about Databricks. You will develop into a ‘champion’ and trusted advisor on architecture, design, and implementation to lead the successful adoption of the Databricks Data Intelligence Platform. * Author reference architectures, how-tos, and demo applications to scale best practices in your field and support customers. Lead workshops, seminars, and meet-ups to help build the Databricks community in your region and scale best practices in your field. * Act as a hands-on technical advisor, helping customers design, validate, and adopt modern data and AI architectures on the Databricks Data Intelligence Platform. * Grow your knowledge and expertise to the level of a technical and/or industry specialist. What we look for: * Experience in solutions architecture, technical consulting, or pre-sales, with a strong hands-on approach to solving customer problems. * Strong capability in at least one or two of the following areas: Data Engineering, Data Warehousing, AI/ML, GenAI, AI Agents, or application development, with interest in expanding into adjacent areas over time. * Exposure to domains such as CDP/Martech, customer data architectures, cybersecurity, or modern AI application patterns would be valuable, but is not required. * Engage customers in technical sales, challenge their questions, guide clear outcomes, and communicate technical and value propositions. * Develop customer relationships and build internal partnerships with account executives and teams. * Prior experience with coding in a core programming language (i.e., Python, SQL) and willingness to learn a base level of Spark. * Hands-on experience with modern data and analytics technologies, including public cloud platforms and technical validation work such as prototypes or proofs of concept. * Experienced in use case discovery, scoping, and delivering complex solution architecture designs to multiple audiences, requiring an ability to context switch in levels of technical depth. * Nice to have: Databricks Certification * The candidate must be able to commute to London offices regularly and travel approximately. * 20-30% of the time across UK&I for customer visits     About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.