Product Engineer (Senior)

Accurx

💬 ACCURX IS WHERE CONVERSATIONS HAPPEN WITH AND ABOUT PATIENTS. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. We’re changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices. Our platform now powers Total Triage to manage patient demand, and Self-Book, which lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time. THE TEAM We are a mission-driven team of 80 engineers based in London and the surrounding areas, united by the challenge of fixing healthcare communication. We are innovating for the NHS at a scale and depth that has never been done before, solving the real-world problems that stand between millions of patients and the care they need. We are a highly cross-functional group where engineering, product, data, and security collaborate as true peers. We foster a low-ego, high-impact environment that values expertise and new ideas, maintaining the high standards required to build and scale a national healthcare communication platform. As a Senior Machine Learning Engineer, you'll join our Triage Intelligence team — a high-impact, cross-functional group of software engineers, Data Scientists, clinicians, and a Principal Product Manager. The team builds the intelligence that powers how Accurx understands healthcare communication across the entire product suite, with a current mission to interpret patient healthcare requests and enable fast, informed decisions about the next step in a patient's care. CHALLENGES YOU’LL SOLVE... * You will take ownership of the end-to-end technical design of ML systems - from data ingestion and training pipelines through to deployment and real-time monitoring - ensuring AI features are performant, observable, and easy to debug. * You will act as the primary technical partner to our Data Scientists, evolving experimental code into high-quality, extensible library modules and building reusable components that improve developer efficiency and reduce cycle times across the team. * You will translate complex clinical and product objectives into efficient computational tasks, selecting the right tools - whether Deep Learning, NLP, or off-the-shelf - and making smart build-vs-buy trade-offs that align with Accurx's long-term technical goals. * You will help turn one-off experiments into repeatable platform capabilities, building models and systems that can be adopted by other Accurx product teams and proactively resolving cross-team dependencies as new, more efficient AI models are rolled out. YOU SHOULD APPLY IF... * You have extensive experience with a variety of ML techniques (e.g. Transformer-based NLP, Deep Learning, Tree-based methods, Bayesian modelling) and the ability to select the right tool, not just the trendiest one, for a clinical problem. * You have a proven track record of taking models from a Jupyter notebook to a high-availability production environment, managing everything from data versioning to model serving. * You have mastery of a production-grade language (e.g. Python, C#, or Go), with a focus on writing extensible, modular libraries that other teams can adopt. * You have experience defining both offline metrics (how the model performs in training) and online metrics (how the model impacts real-world user behaviour and triage outcomes). * You bring collaborative rigour to design and code reviews, surfacing erroneous assumptions before they reach production, and can preemptively identify technical risks — such as data leakage or hardware constraints — before they jeopardise the product roadmap. Bonus points if you have… * Experience working with sensitive, regulated data (GDPR, HIPAA) and implementing privacy-first techniques like differential privacy or secure data handling. * Familiarity with infrastructure-as-code tools like Terraform, Kubernetes, or MLOps platforms such as SageMaker or Vertex AI. * Hands-on experience fine-tuning LLMs, prompt engineering, or managing the latency and cost trade-offs of large language models at scale. WHAT’S IN IT FOR ME? You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to fix healthcare communication. * £100,000 - £115,000 salary + share options up to £30,000 * Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life * Flexible working: We are an office first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am - 4pm * Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year * Family matters: We offer enhanced parental leave, fertility support and parental loss support * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

Accurx

💬 ACCURX IS WHERE CONVERSATIONS HAPPEN WITH AND ABOUT PATIENTS. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. We’re changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices. Our platform now powers Total Triage to manage patient demand, and Self-Book, which lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time. THE TEAM We are a mission-driven team of 80 engineers based in London and the surrounding areas, united by the challenge of fixing healthcare communication. We are innovating for the NHS at a scale and depth that has never been done before, solving the real-world problems that stand between millions of patients and the care they need. We are a highly cross-functional group where engineering, product, data, and security collaborate as true peers. We foster a low-ego, high-impact environment that values expertise and new ideas, maintaining the high standards required to build and scale a national healthcare communication platform. As a Staff ML/AI Engineer, you'll operate across multiple product and platform teams - diving deep into selected ones to help them achieve great results with AI and ML. One key team you'll work closely with is our Triage Intelligence team, a high-impact, cross-functional group building the intelligence that powers how Accurx understands patient healthcare requests. CHALLENGES YOU’LL SOLVE... * You will set the technical direction for how AI/ML capabilities are built, deployed, and evolved across the organisation - defining both the what and the how, and ensuring alignment with Accurx's broader product roadmap. * You will own the end-to-end quality strategy for ML systems - going beyond standard metrics to incorporate privacy, bias, security, and maintainability, and designing systems that don't depend on a single expert to maintain. * You will act as a force multiplier across teams, building reusable platform capabilities, mentoring engineers into senior roles, and shaping how we hire and grow ML talent at Accurx. * You will identify and champion new AI/ML-powered product opportunities, translating clinical and product objectives into capabilities with group-wide impact - and leading decisively when the path forward is unclear. YOU SHOULD APPLY IF... * You have deep expertise across a range of ML techniques (e.g. Transformer-based NLP, Deep Learning, Tree-based methods, Bayesian modelling) and the judgment to select solutions that balance theoretical soundness against engineering practicality. * You have a proven track record of taking models from experimentation to high-availability production, designing systems (data versioning, training pipelines, model serving, monitoring) built for long-term maintainability. * You are comfortable setting technical direction for a team or area, making high-stakes build-vs-buy decisions, and influencing roadmaps beyond your immediate team. * You bring mastery of a production-grade language (e.g. Python, C#, or Go), with a focus on extensible, modular components and a strong instinct for system design. * You are a natural mentor and communicator, able to grow the next generation of senior engineers and tailor technical narratives to audiences from IC engineers to executive stakeholders. WHAT’S IN IT FOR ME? You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to fix healthcare communication. * £115,000 - £135,000 salary + share options up to £50,000 * Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life * Flexible working: We are an office first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am - 4pm * Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year * Family matters: We offer enhanced parental leave, fertility support and parental loss support * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

Accurx

💬 ACCURX IS SOLVING HEALTHCARE PRODUCTIVITY FOR THE NHS. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that helps every patient get gold-standard, efficient, and joined-up care. What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices. Our platform now powers Total Triage to manage patient demand, and Self-Book, which lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time. We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be. HOW THIS ROLE SITS WITHIN THE FUNCTION * Reports to: Senior Information Security Officer * Function: Privacy & Information Security * Contract type: Six-month fixed-term contract This role works day-to-day alongside the Senior Information Security Officer, who owns the GRC framework, ISO 27001 programme, CE+ and DSPT compliance, and the security risk register. It provides dedicated capacity to push forward priority workstreams - particularly risk management, CE+ audit readiness, and data strategy delivery. CHALLENGES YOU’LL SOLVE... * Own the security risk register: Facilitate risk assessment sessions with technical and non-technical stakeholders across the business, keep the register current and accurate, and prepare clear risk reporting that translates technical risk into business language. * Drive Cyber Essentials Plus readiness: Coordinate evidence gathering across IT, Platform and Security Engineering ahead of the CE+ deep-dive audit, reviewing controls against requirements and flagging gaps with practical remediation guidance. * Deliver our data classification programme: Work with data owners to classify information assets in line with policy, and push the access control programme forward by reviewing current access patterns and identifying gaps. * Keep risk treatment moving: Track risk treatment actions and follow up with owners so items progress rather than stall, managing milestones and blockers across the risk, CE+, and data workstreams. * Support the wider security programme: Contribute to ISO 27001 and DSPT activities where your work intersects, including evidence collection and control documentation, and support policy and process documentation as needed. * Be a translator between security and the business: Communicate security requirements clearly to engineers, and help non-technical stakeholders understand risk well enough to act on it. YOU SHOULD APPLY IF... * You have 3–5 years of hands-on experience in information security and risk management, ideally in health-tech or a regulated SaaS environment. * You've run risk sessions, owned a risk register, and prepared risk reporting for senior stakeholders * You've worked through a Cyber Essentials Plus audit cycle yourself * You understand cloud infrastructure, endpoint management, identity and access controls, and network boundaries well enough to hold your own in a technical conversation - you don't need to be a developer. * You have working knowledge of ISO 27001 and Cyber Essentials Plus, and know what "proportionate" looks like in a fast-moving product company. * You write and communicate clearly, structuring your thinking logically so people know what's expected of them and why. * You're comfortable working at pace and without extensive hand-holding, managing your own workload and flagging blockers early. * You care about what Accurx does, and understand that the data we protect belongs to patients and clinicians who trust us with it. WHAT’S IN IT FOR ME? You'll be joining an established but fast-growing Tech for Good movement, led by our Principles and our mission to solve healthcare productivity. * £50k salary * Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life * Flexible working: We are an office-first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10 am - 4 pm * Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!