Senior Commercial Counsel, Procurement

About the team B2B Marketing Operations sits within Commercial Operations, and owns the end-to-end execution and orchestration of partner communications across email, WhatsApp and tablet notifications. We also own the lifecycle and automation stack behind those communications (Salesforce Marketing Cloud), and the campaign performance reporting that shows what's working. In 2026, the team is shifting from operational excellence to strategic orchestration: connecting channels, segmentation and measurement to drive partner growth. About the role We're hiring a Senior B2B Marketing Operations Executive to own both the technical build and the strategic design of our partner lifecycle programmes. In the first 90 days, you'll get hands-on with our Salesforce Marketing Cloud builds, audience SQL and campaign QA process, taking ownership of live campaign execution. Over the following months, you'll take on end-to-end ownership of lifecycle programme design — using performance data to shape segmentation, messaging and cadence — while continuing to support ad-hoc partner sends as they come up. You will report into the Marketing Operations Manager on our B2B Marketing Operations team in our Commercial Operations organization. What you'll be doing * Own end-to-end execution of partner lifecycle and ad-hoc email/WhatsApp campaigns, from audience build through to send and QA * Design and continuously improve lifecycle programmes, using performance data to iterate on messaging, cadence and segmentation * Build and maintain SQL-based audience queries, AMPscript personalisation and HTML email templates within Salesforce Marketing Cloud * Track and report on campaign and lifecycle performance metrics, turning results into clear recommendations for the wider team * Partner with stakeholders across Commercial, Content and Data teams to scope and prioritise campaign requests Requirements * Experience building and executing email campaigns in an enterprise marketing automation platform (e.g., Salesforce Marketing Cloud highly preferred) * Proficiency writing SQL queries to build and troubleshoot audience segments * Experience with HTML and a scripting/templating language (e.g., AMPscript, Liquid) for email personalisation * Experience designing lifecycle or CRM marketing programmes and tracking their performance against defined metrics * Strong written communication skills and the ability to manage multiple concurrent campaign requests Why Deliveroo At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Role Overview As a Senior Associate, GTM Communications you will be responsible for supporting central product, S&O and our central marketing team in bringing launches and campaigns successfully to market. Acting as the key link between central teams and commercial teams, this role delivers clear internal communications, sales enablement content and merchant facing materials, while managing project timelines and driving stakeholder alignment to ensure every product, service or campaign launches smoothly. The role suits someone with strong written communication skills, a creative eye, solid project management instincts, and the confidence to manage multiple stakeholders in a fast-paced, frequently changing environment. Key Responsibilities GTM Delivery * Partner with product, S&O and/or marketing teams to support the successful launch of new and upcoming launches and campaigns. * Translate plans into clear, actionable communications for commercial teams. * Act as the central point of coordination between product, S&O, marketing and commercial stakeholders throughout campaign delivery depending on the specific project. * Ensure all campaign materials are hosted on Seismic and available to commercial teams ahead of launch, in line with the launch calendar. Stakeholder Management * Build and maintain strong relationships with marketing, commercial, and cross-functional stakeholders. * Influence stakeholders to engage GTM at the right stage of campaign planning, and educate them on the value GTM brings. * Challenge timelines and expectations where needed, while maintaining positive working relationships. * Facilitate regular meetings to track progress, resolve risks and maintain alignment across teams. Internal & Merchant Communications * Write clear, engaging communications for commercial teams covering campaign objectives, timings, and required actions. * Develop and execute merchant communication plans, including email campaigns promoting participation, sign-up deadline reminders and operational guidance. * Tailor messaging for different audiences, keeping it accurate, timely, and commercially relevant. Sales Enablement * Collaborate with product, S&O or marketing stakeholders to produce high-quality sell-in materials for commercial teams, including Google Slides presentations, email templates and product launch / campaign toolkits. * Build and maintain landing pages on the Partner Website where required. * Ensure all assets are accurate, on-brand and engaging. Project Management * Own campaign delivery plans from briefing through to launch, tracking milestones, dependencies and deadlines across multiple concurrent campaigns. * Hold stakeholders accountable for delivering their actions on time - identify risks early and manage them proactively. Continuous Improvement * Support post-launch evaluations to assess campaign impact, in collaboration with initiative owners. * Identify opportunities to improve GTM content, processes and ways of working between marketing and commercial. Skills & Experience Essential * Excellent stakeholder management and relationship-building skills, with strong negotiation and influencing ability. * Exceptional written and verbal communication, with the ability to tailor messaging for different audiences. * Experience managing multiple cross-functional projects in parallel. * Highly organised, with strong attention to detail and comfort managing ambiguity in a fast-paced environment. * Confident using Google Workspace (particularly Google Slides) to create presentations and communications. * Creative mindset with an eye for design and engaging content. Desirable * Experience within GTM, commercial or marketing functions. * Experience with merchant or partner communications. * Experience using website content management systems to build landing pages. * Familiarity with Seismic or similar content / sales enablement platforms. Success in the Role The successful candidate will confidently build trusted relationships across the business, influence stakeholders at all levels, and deliver high-quality campaign communications under tight deadlines. They'll be proactive, resilient, and comfortable managing ambiguity — keeping marketing campaigns running smoothly and consistently across commercial teams and merchant partners. Why Join Us?   At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:   🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.   We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.   Our Global Structure   Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   Diversity, Equity and Inclusion   At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!