Account Director - Healthcare Practice

Madano

Madano’s award-winning digital team works with clients across science, technology and engineering, helping them shape the future through effective digital storytelling.     As one of the fastest-growing communications consultancies in the UK, we are looking for an experienced and commercially minded Senior Account Director to help grow Madano’s digital offer. This is a senior role for someone who can provide trusted client counsel, shape digital strategies and plans, oversee high-quality service and delivery, and identify opportunities to expand our work across existing clients and new prospects.    The successful candidate will bring strong knowledge of digital marketing disciplines, curiosity about emerging trends and technologies, and the ability to translate insight into clear, effective recommendations for clients and teams.  The role  Madano’s digital team collaborates with clients, media partners and internal teams across Insights, Creative, Healthcare, and Net Zero Transition to develop paid, earned, shared and owned media strategies and campaigns. As Senior Account Director, Digital, you will play a key role in setting strategic direction, overseeing delivery and ensuring our digital work is of the highest quality, creatively effective and tangibly measurable. You will be responsible for leading client relationships, provide senior counsel, shape briefs, develop scopes of work, oversee project teams and ensure high-quality delivery across multiple accounts. You will be expected to bring both strategic and practical digital expertise across areas such as paid media, SEO/GEO, website and content strategy, analytics, customer experience, digital design, social media, media buying and integrated campaign planning. You will not need to be a specialist in every discipline, but you should be confident enough to ask the right questions, guide teams and partners, and advise clients on the best digital approach.  You will also contribute to the continued growth of Madano’s digital offer, helping to develop new products, improve ways of working, mentor junior team members and identify opportunities for innovation across AI, search, analytics, digital storytelling and performance communications.  What we expect  Leadership and client counsel  * Acts as a trusted adviser to senior clients and contacts, providing clear, evidence-led counsel and constructive challenge.  * Leads complex digital workstreams across multiple accounts, ensuring work is delivered on time, on budget and to a high standard.  * Builds strong relationships with clients, colleagues, media partners and suppliers.  * Brings together the right internal and external specialists across Insights, Creative, Healthcare, Net Zero Transition and digital delivery.  * Coaches and supports junior and mid-level team members, contributing to a positive, collaborative and entrepreneurial team culture.   * Shows curiosity about emerging trends, channels, audience behaviours and digital innovation, including AI, search and changing media consumption habits.  * Able to come into the office three times per week to collaborate with colleagues and clients.  Digital strategy and delivery  * Leads the development of digital strategies, channel plans and campaign recommendations across paid, earned, owned and shared media.  * Has strong knowledge across digital disciplines including paid media, SEO/GEO, website strategy, analytics, social media, content strategy, customer experience and digital design.  * Confidently scopes, plans and oversees digital projects, including timelines, budgets, resourcing, deliverables and review processes.  * Interprets data from platforms such as Google Analytics, LinkedIn Ads Campaign Manager, Google Ads, Meta and Semrush, translating findings into clear recommendations.  * Oversees reporting and measurement frameworks, ensuring clients understand performance, learnings and optimisation opportunities.  * Writes and reviews strategic documents, proposals, digital audits, campaign plans, scopes of work, client reports and recommendations.  * Maintains high standards of quality control across digital outputs, including copy, creative, targeting, reporting and technical delivery.  * Understands compliance, governance and approval processes, particularly in regulated sectors such as healthcare (essential) and energy.  * To note, roughly 65% of your time will be dedicated to client delivery.   Commercial growth and visibility  * Understands client objectives, sector context, audience needs and commercial priorities.  * Identifies opportunities to improve existing work and expand Madano’s digital remit.  * Meets individual and team new business targets for the year.  * Manages project teams effectively, ensuring roles, responsibilities and deadlines are clear.  * Understands strong financial management, including scopes of work, budgets, profitability, forecasting, timesheets and supplier costs.  * Supports new business activity, including proposal development, pitch thinking, audits, research and digital recommendations.  * Represents Madano’s digital expertise in client meetings, new business opportunities, industry events and internal forums.  * Contributes to Madano’s own marketing, thought leadership, credentials, case studies and service development.  What you’ll get out of the role  * A senior role in a growing digital team within one of the UK’s fastest-growing communications consultancies.  * The opportunity to shape digital strategy and campaign delivery for clients working across science, technology, healthcare, energy and engineering.  * Exposure to a wide range of digital projects, including website development, paid media, SEO/GEO, product and service launches, media buying, customer experience and integrated communications campaigns.  * Working with global clients across Healthcare and Net-Zero Energy Transition clients.  * A leadership role in developing Madano’s digital offer, including new approaches in AI, search, digital analytics, audience strategy and performance communications.  * The opportunity to mentor junior colleagues and help build the next generation of digital talent at Madano. * Access to a global network of agencies under the AVENIR GLOBAL parent company, with opportunities to support international clients and cross-market collaboration.  About Madano  Help us shape the future.  Madano is committed to building a better world through intelligent and creative communications. We work with clients who are solving major challenges of our time through science and technology - helping them tell their story, make the right connections, change attitudes and influence behaviours.   Our people are highly motivated and engaged, always encouraged to make their voices heard and given the opportunity to progress. And while we deal with serious issues, we make sure we don’t take ourselves too seriously along the way. Questioning accepted wisdom, always looking for alternative solutions, ours is a purpose-driven culture where everyone pulls together to make a lasting difference.   We have resolved to work only with organisations whose values align with our own. And we employ people who demonstrate a genuine commitment to delivering positive change.   Important Information Our recruitment process can consist of virtual interviews, in person interviews, and written tasks, please let us know if you have any accessibility requirements so that we can accommodate your needs during this process. We embrace the use of AI across our business and see it as a valuable tool in our work. However, as part of our recruitment process, we ask candidates not to use AI to generate application content or complete written tasks. Submissions may be reviewed using AI detection tools to ensure we can fairly assess each candidate’s own skills and experience. AI use is encouraged once in role. OUR BENEFITS AS WELL AS THE BASIC SALARY, GREAT SOCIAL EVENTS AND A CULTURE OF CONTINUAL LEARNING, OUR COMPETITIVE BENEFITS PACKAGE INCLUDES: * 25 days’ holiday plus Bank Holidays (rising to a maximum of 30 days alongside length of service) * Enhanced employer pension contribution * Private Medical insurance (for you and your family) * Income Protection insurance * Life Assurance at 4x your salary * Financial support and advice * Travel insurance (for you and your family) * An annual wellness benefit of £150 * Four-week sabbatical after every 5 years’ service. Madano offers a range of first rate, dedicated training that enables employees to take control of their careers to become experts in their field and trusted advisors to clients. *Some benefits are contingent on successful completion of probation period. EQUAL OPPORTUNITIES Madano is committed to a policy of equal opportunities and non-discrimination. At all times we aim to recruit, develop and promote the very best people, basing judgement solely on suitability for the job. We particularly encourage applications from those who are significantly underrepresented in our sector, such as disabled people, ethnic minorities and neurodiverse people. Privacy Policy We are committed to transparency about how we collect and use your data, including ensuring we comply with legal obligations relating to data protection. You can view our data privacy policy here and Recruitment Privacy Policy.

Nucleus Global

About Nucleus Global Nucleus Global is a leading global medical communications group dedicated to delivering innovative scientific and healthcare communications that improve patient outcomes. As part of Inizio Medical, we partner with pharmaceutical, biotechnology, and healthcare organisations worldwide to create meaningful engagement through scientific excellence, strategic thinking, and creative innovation. We are looking for an experienced Account Director to join our growing Medical Affairs team. This is an exciting opportunity for a strategic client leader who is passionate about advancing scientific exchange and helping clients achieve their Medical Affairs objectives.   About the role As an Account Director within our Medical Affairs team, you will act as a strategic partner to pharmaceutical and biotechnology clients, leading the development and delivery of impactful Medical Affairs programs across a range of therapy areas. You will be responsible for building and maintaining strong client relationships, providing strategic counsel, and overseeing programs that support scientific exchange, stakeholder engagement, medical education, advisory boards, congress activities, and broader Medical Affairs objectives.   The role would suit an experienced client services professional with a strong Medical Affairs background who enjoys leading teams, developing client partnerships, and identifying opportunities for growth. You will work as part of a collaborative, multidisciplinary team alongside scientific, engagement, creative, and digital specialists, ensuring the successful delivery of high-quality programs while contributing to the continued growth and success of the Medical Affairs offering at Nucleus Global.   To succeed you will have: * Bachelor’s degree, preferably in life sciences (advanced degree, preferred) * Previous experience working in a medical communications environment, particularly across global Medical Affairs * A strong strategic and leadership background * A proven track record of exceptional staff, project and client management experience * Excellent project management skills and be comfortable leading on client facing projects on dynamic accounts while meeting client and group objectives. * Line management experience * Experience supporting products across pre-launch, launch, and lifecycle management * Strong therapy area experience. * Excellent financial understanding with experience of budgeting and forecasting. * A flair for working well within a team with strong written and verbal communication skills     Benefits: * Health coverage * Retirement * PTO In addition to a great benefits package, we are happy to talk flexible working. We are also known for our friendly and informal working environment with Friday socials across our offices, regular wellbeing weeks, and Town Hall events. We offer excellent opportunities for career and personal development, including opportunities to transfer your skills to our other offices around the world.   Our Pledge At Nucleus Global, we are committed to encouraging a culture of diversity, inclusion and belonging where everyone can bring each facet of themselves to work each day. We believe that strength in diversity and inclusivity is a driver of our success. Nucleus Global is not accepting unsolicited résumés from search firms for this employment opportunity. Regardless of past practice, all résumés submitted by search firms to any employee of Nucleus Global and its affiliated companies by email, the Internet or in any form — without a current signed fee agreement for that position (as authorised by the Recruitment Manager) — will be deemed the sole property of Nucleus Global, and no fee will be paid in the event you are hired as a result of the referral or through other means. Nucleus Global is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services.   The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary – that’s why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work. Compensation $110,000—$140,000 USD Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

Artefact

ACCOUNT DIRECTOR - PROGRAMMATIC & AD TECH HYBRID WORKING PATTERN London location WHO WE ARE Artefact is a new generation of data service provider, specialising in data consulting and data-driven digital marketing, dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth. We have over 2000 employees across 26 offices who are focused on accelerating digital transformation. Thanks to a unique mix of company assets: state-of-the-art data technologies, lean AI agile methodologies for fast delivery, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts, all dedicated to bringing extra value to every client. The Retail Media and Analytics department is a digital media and ad tech consultancy team supporting international brands across programmatic advertising, retail media, analytics and marketing technology. Our work includes strategic media consultancy, platform reselling, account audits, campaign activation, client training and the implementation of platforms such as Display & Video 360 and Amazon DSP. REPORTS TO HEAD OF ANALYTICS & RETAIL MEDIA   Purpose of the Role This is a senior, client-facing leadership role combining media-team leadership with strategic and commercial ownership of a portfolio of programmatic and ad-tech reselling clients.  First, you will lead a team delivering media services for international clients. You will provide strategic direction, support the development of the team and help strengthen our full-funnel activations, with a particular focus on Amazon DSP, from CTV and prospecting through to retargeting. Second, you will own a portfolio of ad tech reselling clients, primarily using DV360. You will act as a senior client partner, responsible for strategic consultancy, account growth, renewals, commercial performance and delivery quality. Expert knowledge of DV360 is essential. Previous Amazon DSP experience is desirable but not required, provided you have the ability and motivation to develop expertise in the platform.   Key Responsibilities Media Leadership * Team Leadership * Lead and develop a team with responsibilities across media strategy, activation and client delivery. * Set clear priorities, responsibilities and quality standards across the team. * Support team members with complex strategic, operational and platform-related challenges. * Build scalable processes and ways of working across media accounts. * Take ownership of day-to-day team leadership and provide an effective escalation point for complex client matters.  * Media Strategy * Lead media strategy for international clients. * Provide strategic direction across Amazon DSP and the wider media ecosystem. * Support the development of client roadmaps, testing plans and growth opportunities. * Identify opportunities to connect programmatic, analytics and wider paid media activity. * Help develop the company’s media capabilities, proposition and best practices. * Capability Development * Develop strong working knowledge of Amazon DSP where experience is not already established. * Support team training and platform capability development. Ad Tech Reselling Account Leadership * Client Ownership * Own strategic relationships across a portfolio of DV360 and ad tech reselling clients. * Act as the primary senior contact and trusted advisor for assigned accounts. * Lead client communication, account planning, business reviews and strategic roadmaps. * Manage senior stakeholders across marketing, media, technology and procurement teams. * Take ownership of client satisfaction, account health and escalation management. * Programmatic Consultancy * Provide advanced consultancy across DV360, programmatic display and the wider ad tech ecosystem. * Conduct detailed account audits and identify optimisation opportunities. * Review campaign structure, inventory, audiences, measurement, creative and platform usage. * Translate findings into clear and prioritised recommendations. * Ensure recommendations are connected to client objectives and commercial outcomes. * Run client training sessions and strategic workshops when required. * Commercial Accountability * Own renewals and support commercial negotiations across assigned accounts. * Develop account growth plans and identify upselling and cross-selling opportunities. * Contribute to revenue growth and gross-margin targets. * Maintain accurate account forecasts and identify commercial risks. * Support the development and scalability of the ad tech reselling business. * Collaborate with Media and Analytics teams to identify integrated opportunities. * Account Governance * Maintain strong account governance, including documentation, meeting structures and action tracking. * Ensure consistently high standards of delivery and operational excellence. * Support invoicing and commercial administration where required. * Identify delivery risks and coordinate appropriate actions. Required Skills and Experience * At least five years of experience in programmatic and display media. * Expert knowledge of Display & Video 360. * Strong understanding of programmatic buying and the wider ad tech ecosystem. * Experience managing enterprise-level or international client relationships. * Experience leading or developing media professionals. * Proven ability to conduct account audits and develop strategic media recommendations. * Strong commercial mindset, with experience supporting account growth, renewals or commercial negotiations. * Strong presentation, communication and stakeholder management skills. * Ability to lead cross-functional conversations internally and externally. * Comfortable operating in a fast-paced and scaling organisation. Desirable Skills and Experience * Experience using Amazon DSP. * Knowledge of retail media networks and retail media strategy. * Exposure to analytics-led media planning and first-party data strategies. * Familiarity with Campaign Manager 360, Google Analytics or related marketing technology platforms. Success in This Role Looks Like * Media Activation * A confident and accountable media team. * Clearer team ownership and reduced dependency on senior leadership. * Improved quality and consistency of media strategy. * Ad Tech Reselling * Strong client retention and renewal rates. * Sustainable revenue and gross-margin growth. * Accurate account forecasting and effective commercial planning. * Increased adoption of consultancy and additional services. * Higher strategic maturity across DV360 client accounts. * Consistently high levels of client satisfaction and delivery quality. Why join Artefact? At Artefact, you will work with leading international brands alongside specialists in Data, AI, Analytics and Digital Marketing. You will have the opportunity to shape our programmatic, retail media and ad-tech offering while developing a high-performing team and trusted client relationships.  As part of our growing team, you'll enjoy: * Hybrid working * 25 days' annual leave, plus bank holidays, increasing with up to five additional days based on length of service. * Birthday day off  * Westfield healthcare * Subsidised gym membership, wellbeing initiatives and Cycle to Work scheme * Interest-free season ticket loan * Learning, career development and international opportunities across 26 global offices * Regular team socials and company events