Account Manager

VSI (Voice & Script International)

Want to join a global company that brings the world together by producing premium media content in over 80 languages worldwide? VSI provides language localisation and media services to the biggest brands in streaming and media entertainment. Headquartered in London, VSI consists of a global network of state-of-the-art studio facilities that use the world's best voice acting talent to tell the stories of our most watched movies and television series. VSI works across a wide range of media sectors from streaming platforms, traditional broadcast television, theatrical releases and gaming.  Job Overview The Account Manager is responsible for growing and retaining strategic client accounts by aligning client objectives with VSI’s localization capabilities. Acting as the primary liaison between clients, internal teams, and vendors, the role ensures exceptional service delivery, commercial growth, and long-term partnerships. Key Responsibilities * Develop and maintain strong client relationships to ensure long-term retention and satisfaction. * Create and execute strategic account plans aligned with client and business objectives. * Identify and drive cross-sell and upsell opportunities across VSI services. * Act as the primary escalation point for client-related issues and ensure timely resolution. * Conduct regular client meetings, performance reviews, and business updates. * Driving internal communications; setting expectation with internal stakeholders, including across our VSI studios * Leading tooling implementation; building strong relationships with our Technology and Development teams, delivering workflow enhancements * Achieve and exceed revenue and gross-margin targets across assigned accounts. * Prepare competitive and profitable client quotations and pricing proposals. * Support RFP/RFI responses and client rate-card reviews. * Maintain accurate opportunity pipelines and sales forecasts within CRM systems. * Collaborate with Project Management, Finance, and Vendor Management teams to ensure seamless delivery. * Coordinate with suppliers and negotiate cost-effective vendor rates while maintaining quality standards. * Support SLA tracking and account performance reporting. * Ensure CRM/Pipedrive records remain accurate and up to date. * Provide management with regular updates on account performance, risks, and growth opportunities. * Analyse account data and trends to support strategic decisions. * Stay informed on localization industry trends, competitor activity, and client expectations. Essential Skills & Experience * 3–5+ years of experience in account management, client services, or commercial roles. * Experience within localization, media localization, translation, dubbing, subtitling, or related language services industries preferred. * Strong understanding of commercial forecasting, profitability, and revenue growth. * Experience using CRM systems such as Pipedrive, Salesforce, or HubSpot. * Excellent communication, presentation, and stakeholder-management skills. * Strong analytical and reporting capabilities with attention to detail. * Proven ability to manage multiple stakeholders in fast-paced environments. What else is on offer? * Private medical insurance * Enrolment to company salary sacrifice pension scheme * Discounted gym membership * Cycle-to-work scheme * Travel card loan * Regular social activities

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Spotify, Playstation, Ebay, and Tide - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.   Why you should join the Adyen Account Management team At Adyen, the Account Management team is critical to the growth and success of our business,  as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.    We are looking for a proactive and adaptable Account Manager to join our team in London. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers.    Enterprise Account Manager, Platforms and Financial Services  Adyen’s value goes beyond Ecommerce and In-Person payments with a broad offering of embedded payments and financial services like issuing, bank accounts and capital; facilitated by Adyen’s global Banking licenses.  As a Platforms Account Manager in London you will educate and lead our merchants through continuous growth enabled by the Adyen for Platforms solution. The focus will be on global SaaS platforms and E-Commerce marketplaces that provide a range of services to SMBs. By leveraging both Adyen’s embedded payments solution and financial services offerings, your role will be to activate new revenue streams for these platforms and build long-lasting partnerships.  The strong partnership focus within Account Management drives innovation, scalability and expansion, enabling our platform partners to build a profitable payments layer into their solutions. You will build long-lasting relationships with the platform partners across multiple departments, acting as a trusted advisor to key stakeholders within the Leadership, Sales, Onboarding, Risk, Finance and Product Teams. Sounds exciting? Keep reading!   What You’ll Do: * Power the growth of your customer’s platform in multiple channels and regions, by proactively advising on Adyen’s products and services as well as the international payments landscape * Be the strategic payments and financial services adviser for all of your customer’s different departments * Enable Platforms for scalability through products and marketing that fit their strategy and roadmaps * Oversee and Optimise the integration of the platform into various Adyen for Platforms product offerings * Work closely with the other Adyen offices around the globe, with Technical and Sales teams to realize individual and thought-through integrations for platforms based on their needs * Understand the evolving needs of the customer and the market and serve as a feedback loop for Adyen’s product team to help identify improvements and developments for continued innovation   Who You Are:  * You have a minimum of 5 years of experience in a client-facing or product management role, ideally B2B dealing with complex enterprise software * Commercial experience working within payments, financial services, marketplaces, or SaaS platforms * A born networker with high energy, self-starter with a proven commercial and organizational strength, entrepreneurial track record and strong negotiation skills * A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision * A natural communicator and team player, comfortable driving technical and commercial discussions * A problem solver, naturally curious and comfortable navigating ambiguity to find solutions for technical, commercial, and operational challenges. * A cross functional project manager of commercial, operational, and technical projects * Have a hands-on mentality being able to set the path for your platform merchants and their onboarding, payment, payout and reporting setup, at the same time make smart decisions on prioritization and delegation while looking at short- and long term planning   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. We’re looking for an experienced and motivated leader to join our London office as the Manager Enterprise Account Management UK. The UK is a cornerstone market for Adyen, home to some of the world’s most sophisticated Enterprise Merchants. In this newly created role, you will sit directly between our Team Leads and the Head of Account Management, serving as a critical leader responsible for driving the execution, operational health, and strategic direction of our dedicated Enterprise Account Management sub-teams. As a second-level manager, you will oversee a team of Team Leads (and, where applicable, Senior Account Managers). You thrive on translating high-level market visions into concrete, actionable milestones, driving mid-term portfolio growth, and coaching people managers into true organizational leaders. Your mission is to ensure our enterprise merchants—from global retail giants to digital disruptors—receive localized, vertical-specific expertise to unlock their full potential on Adyen’s platform. WHAT YOU'LL DO * Deliver Commercial Goals: Deliver 12–18 month commercial targets and growth for the Enterprise portfolio. Establish goals and accurate forecasting, identifying UK best practices to scale across EMEA. * Scale Leaders: Upskill Team Leads and Senior DAMs into strategic people leaders. Provide specialized vertical advice on complex merchant strategies and manage the sub-team's span of control to maintain efficiency. * Relationship Excellence: Build trust with high-value enterprise contacts and act as the escalation point before the Head of AM. Mentor teams to uncover commercial opportunities and guide high-stakes renegotiations. * Optimize Performance: Lead initiatives to streamline workflows and drive "Account Management at scale". Prioritize initiatives to protect bandwidth and build a cohesive view of segment health. * Embody Adyen Formula: Exemplify and coach teams on the Adyen Formula Leadership Expectations. Act as a culture carrier to foster cross-functional collaboration with Sales, Product, Tech, and Marketing. WHO YOU ARE * A Leader of Leaders: Proven experience acting as a second-level manager, with a passion for guiding, mentoring, and upskilling people managers into high-performing commercial leaders. * A Dedicated Enterprise Expert: Deep, specialized payments industry knowledge with a clear understanding of the specific operational challenges, technical frameworks, and nuances that impact large Enterprise merchants. * Commercially Sharp & Analytical: Possess a pristine track record of defining mid-term pipeline goals, managing high-stakes client negotiations, and connecting complex commercial data points into a single cohesive strategy. * An Astute Decision Maker: Display exceptional situational judgment, with the ability to comfortably navigate difficult internal trade-offs, confidently communicate vertical decisions, and make the correct mid-term operational calls for portfolio health. * A Cross-Functional Advocate: A strong internal communicator who can navigate complex environments both internally and externally, remove regional roadblocks using past experience, and advocate fiercely for the vertical team structure. REQUIRED QUALIFICATIONS * 7–10+ years of experience in senior commercial roles within Account Management, Customer Success, or Business Development, including a strong track record of managing people managers or multi-level teams. * Deep operational experience within the UK enterprise, retail, or digital disruptor space; a strong understanding of omnichannel and complex merchant infrastructures. * Proven experience within the Fintech or Enterprise Payments industry is highly preferred to support the technical maturity of the UK portfolio. * Strategic Mindset with a Global Perspective: Proven ability to move beyond tactical execution to mid-term partnership scaling, working on strategic projects at a regional vertical level while maintaining a global perspective to scale local operational successes. * Full professional proficiency in English.   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.   This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.