Account Manager (Social)

About Ogilvy   Ogilvy, part of WPP, has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity – innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the #1 global agency network for creative excellence and effectiveness by WARC, signifying its ability to deliver creative solutions that drive unreasonable impact for clients and communities. Ogilvy is a WPP company (NYSE: WPP). For more information, visit Ogilvy.com, and follow us on LinkedIn, X, Instagram, and Facebook.   About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. Department: Social & Advertising Location: London Contract type: 12-Month FTC Full Time/Part time: Full Time Reporting into: Client Partner    The Role: An Account Manager is a vital part of the team, confidently managing projects from start to finish and ensuring the smooth delivery of exceptional work. You’ll act as the bridge between clients and internal teams; you’ll build strong relationships and keep everything on track. With a deeper understanding of the creative process and how it connects to client strategy, you’ll take ownership of your projects, ensuring they meet both creative and commercial objectives.  You’ll need to be proactive, adaptable, and solutions-focused, with the ability to juggle multiple priorities while maintaining high standards.  You’ll be the person who keeps the team moving forward, being the agency connector and delivering work that makes a real impact.   Key Responsibilities:  * Be the client’s trusted partner – Build and maintain productive relationships with junior and mid-level clients, acting as their go-to person for updates, problem-solving, and advice. * Be the creative advocate – Ensure the work aligns with client strategy and objectives, while also pushing for creative excellence. Facilitate collaboration between creatives, strategists, and producers to bring campaigns to life. * Be commercially savvy – Manage project budgets, ensuring financial targets are met. Work closely with the finance team to track spending and flag any potential issues. * Be the project leader – In collaboration with your Project Director, take ownership of developing small to medium scopes and fees, agree overall timings and allocation of resource. * Be adaptable – Tailor processes to suit the needs of each project, ensuring high-quality delivery even in the face of changing priorities. * Be operationally strong– Set up projects across all key platforms (Wrike & Workday), organise project kick off meetings and align key internal stakeholders. * Be analytical – Assess project performance, identify areas for improvement, and proactively seek feedback to refine your approach. * Be the problem-solver – Tackle challenges head-on, finding innovative solutions to ensure projects stay on track and deliver results. * Be the challenger – Question and challenge strategies to ensure they go deep enough and aligned with the client’s goals. Push creatives to go beyond “good enough,” ensuring the work is bold, impactful, and aligned with client objectives.   Key Skills:  * A meticulous eye for detail and a proactive, problem-solving mindset * Strong organisational skills and the ability to juggle multiple projects * A collaborative approach – working with creatives, strategists, producers, and clients to bring campaigns to life * A client-first mindset, always advocating for what the client needs and ensuring their objectives are met * Excellent communication skills to build strong relationships with clients and internal teams. * A balance of creative and commercial thinking, ensuring work is both impactful and aligned with client objectives. * A natural curiosity to seek feedback, refine processes, and improve outcomes. * A passion for delivering exceptional work that solves client challenges and drives results. * Stay adaptable and open-minded, keeping up with industry trends to ensure our approach remains relevant and current. * Ability to develop, design and build effective presentations for client work/ presentations and pitches.   How we help you Thrive:     *  25 days annual leave + 1 Volunteer Day  * Bupa Healthcare * Enhanced Maternity, Adoption and Shared Parental Leave * We have a Flexible Working Model with core working hours: 10am – 4pm * A 1.5:1 Matching Pension Structure * Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year  * Season Ticket Loan and Cycle to Work Scheme * Life Assurance At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.  We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.  Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve.  This is central to our mantra of Borderless Creativity. Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at accommodations@ogilvy.com. Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.

About Ogilvy   Ogilvy, part of WPP, has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity – innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the #1 global agency network for creative excellence and effectiveness by WARC, signifying its ability to deliver creative solutions that drive unreasonable impact for clients and communities. Ogilvy is a WPP company (NYSE: WPP). For more information, visit Ogilvy.com, and follow us on LinkedIn, X, Instagram, and Facebook.   About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. Social Account Director     Department: Social Location: London Contact type: 12-Month Fixed Term Contract (Maternity Cover) Full Time/Part time: Full Time Reporting into: Client Partner About Ogilvy: Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. The agency specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Sainsbury’s, Lloyds Banking Group, Madri, Unilever and Mondelēz International.  Ogilvy’s influencer marketing practice is the largest globally; we are proud to be the most awarded influencer agency for six years running and the recipient of the Cannes Grand Prix for Social & Creator for two consecutive years.   Ogilvy UK also hosts the world’s biggest festival of behavioural science and creativity, Nudgestock – which is now in its 12th year. James Murphy is the CEO of Ogilvy Group UK, which includes Ogilvy UK and New Commercial Arts (NCA), a boutique creative agency he co-founded in 2020, recently acquired by WPP.      About this role: Social and content has never been more important for clients. Showing up authentically, with intention, across social platforms helps brands connect with their audiences. It helps them to sell and serve better. This role provides the opportunity to work on a really exciting client that have a portfolio of soft drinks brands. You will have the opportunity to manage key campaigns across the year that will involve working with our strategy, creative and production team to deliver best in class campaigns and content. This role is perfect for someone that has a wide knowledge of social – they will have experience managing content and campaigns that build brand advocacy as well having an understanding of how to create hard working assets that drive to purchase. The ideal candidate will know how to effectively lead an account, steering processes and ways of working internally, with agency partners and with our clients. The ideal candidate will have their finger on the pulse across all things social – from what’s trending that could be a good opportunity for a brand to leverage, through to a thorough understanding of how data, strategy, community management feed into the success of a brands social media presence. Whilst the candidate will have a passion for delivering best in class social campaigns, they will also be required to lead in other areas of the marketing mix, and the idea candidate will have some integrated experience.   A bit about you: We are flexible on whether you have come from an agency of client background, but we think the following are really important for this role: * Organised and autonomous; you’ll be responsible for motivating the team to do great work, whilst anticipating any areas that may hinder the success of the campaign * Whilst you will work with a Account Manager to support with budgets and timings, you will also be well averse in taking this on and have an excellent understanding of processes and what it takes to deliver social campaigns on budget and on time * Financially savvy; you’ll need to work with the rest of the agency team to deliver proposals that are within the client’s budgets and ensure successful delivery * You will be an excellent communicator; providing clear succinct guidance to the internal teams as well as being able to present the work to clients * You’ll be someone that loves to get stuck into a task, and collaborate with the client and agency teams, and make stuff happen! * Experience within the retail sector is not essential but would be helpful     More about your role at Ogilvy: As a Social Account Director you lead large, more complex projects, armed with your experience and proven ability to think and do. You are able to problem solve and create highly effective and fruitful working relationships with clients and colleagues, collaborating with other Capabilities and Crafts instinctively.  You may also have a solid understanding of strategy and always ensure that you and the team are working towards strategic objectives.  * Has a relationship with mid-level clients that  is one of trusted partner, based on proven track record of delivery. * Is able to confidently lead conversations and problem solve in the moment as required, and act as a point of escalation for junior clients. * Has strong skills in paid and organic social and has worked across a wide variety of clients and projects from small response driven workstreams to larger more complex social experiences across multi platforms and touch points * Understands how to work and lead project delivery in a Social first environment, as well as as part of an integrated team. * Is confident managing multi-level stakeholders in complex matrix organisations as well managing resources and teams, across all levels, with diverse skills and personalities. * Understands the strategic, and business context the client is operating in and uses this knowledge to develop solutions and approach tasks in a way that is effective for the client                               * Collaborates confidently with other capabilities and crafts in service of finding the best Social creative solution to the clients business problem.  Is seen as a champion for the craft with all those they come in to contact with.  * Demonstrates their ability for creative problem solving in how they approach every task – whether that’s identifying a way to improve the internal process, ideating for an innovative social solution, or co-creating an inspiring way to sell in the work. Able to consider different angles on a brief – a non linear thinker. * Takes responsibility for larger projects. And acts accountable for both the work, and the process. * Understands that they are accountable for the actions of the account team reporting into them on projects; guiding them and intervening and managing up as required.  * Will manage client expectations when having to charge more for additional work in a manner which does not expose the agency to financial risk * Is well informed about the commercials of all projects they are responsible for, managing those below them to meet agreed targets  * Able to maintain strong partnership with internal stakeholders across all crafts in and support cross functional agendas for the benefit of the company and the client. * Has strong relationship with their days to day clients and wider client stakeholders, and uses these relationships to help protect the work, strengthen the relationships and activate new opportunities. * Acts as an escalation point for the team in resolving issues. Supports the team in confidently navigating through problems How we help you Thrive: * 25 days annual leave + 1 Volunteer Day * Bupa Healthcare * Enhanced Maternity, Adoption and Shared Parental Leave * Flexible Working Model with core working hours: 10am – 4pm * A 1.5:1 Matching Pension Structure * Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests. * Season Ticket Loan and Cycle to Work Scheme * Life Assurance At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.  We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.  Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve.  This is central to our mantra of Borderless Creativity. Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at accommodations@ogilvy.com. Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.