Agent Product Manager

Gradient Labs

AT GRADIENT LABS, WE'RE BUILDING THE AI CUSTOMER OPERATIONS PLATFORM FOR FINANCIAL SERVICES. Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome. We're a team of builders from companies like Monzo, Wise, Mastercard, Revolut and Google. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.   🎯 HOW YOU’LL MAKE AN IMPACT As an Agent Product Manager, you’ll be responsible for helping enterprise customers achieve real, measurable results through automation. You’ll scope and lead end-to-end projects that embed our platform deeply into their operations and drive strategic outcomes that matter. * Own the end-to-end delivery and integration of our AI platform into customer environments, setting the project plan and ensuring a high-quality outcome. * Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy the solution. * Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates. * Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value (e.g., deflection, quality, CSAT). * Serve as the primary technical interface for customers during pre-sales, assisting with POCs, legal/security due diligence, and managing the seamless transition from trial to implementation. * Collaborate closely with internal AI, Engineering, and Sales teams, acting as the "voice of the customer" to provide strategic feedback that shapes the product roadmap. * Establish scalable, high-quality onboarding and implementation processes that set all customers up for long-term success. * Manage project risks and governance related to AI deployment, ensuring all solutions meet compliance, security, and responsible AI standards. 💡 WHAT YOU’LL BRING * Proven Tech Delivery: Experience in forward-deployed, customer-facing roles at high-growth tech companies. * Results-Driven Ownership: Proven ability to own and deliver complex, multi-stakeholder projects end-to-end. * Structured Adaptability: Thrives in ambiguity, proactively creating structure and driving clarity where none exists. * Technical Acumen: Strong grasp of technical fundamentals (APIs, integrations) and the ability to collaborate effectively with engineering teams. * Data Analysis: Comfortable using analytical tools (e.g., Omni, BigQuery…) to surface insights and guide decisions. * Clear Communication: Communicates clearly and confidently across all audiences,internal and external, including technical teams and senior leadership. * Customer-Centric: Deeply customer-obsessed, driven by delivering real, measurable business outcomes and value. * Pragmatic Problem Solver: Entrepreneurial mindset used to find creative, pragmatic solutions balancing goals with feasibility. WHY JOIN GRADIENT LABS? This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation. You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking.

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: WPP is looking for a Senior Product Manager to lead Agent Hub & Catalogue, a core capability within WPP Open, our AI-powered marketing platform. This is an opportunity to shape how more than 110,000 users discover, trust and deploy AI agents across one of the world's largest marketing organisations. You'll lead how the best agents are surfaced, curated and scaled, helping users find the right solutions while driving AI adoption across WPP. We're looking for a curious, technically-minded Product Manager with a passion for AI and emerging technologies. Whether you've built AI products, marketplaces, discovery experiences or developer tools, you'll be excited by the opportunity to influence how AI is adopted at scale.   What you'll do: Reporting into the Senior Director, Product Enablement - WPP Open, your responsibilities will include: Product Strategy and Discovery: * Define the vision, strategy and roadmap for Agent Hub & Catalogue. * Shape how users browse, search, evaluate and launch AI agents. * Use data, research and feedback to improve discovery, engagement and adoption. * Define success metrics and use insights to guide product decisions. Agent Curation and Trust: * Identify and elevate the most valuable AI agents across WPP. * Define quality, trust and certification frameworks that help users adopt agents with confidence. * Ensure governance and compliance are embedded seamlessly into the user experience. Delivery and Collaboration: * Partner with Product, Engineering, Design and Architecture teams to deliver impactful product outcomes. * Explore emerging AI technologies and capabilities that can strengthen the platform. * Help scale AI adoption across WPP by making it easier for teams to find, trust and use AI agents.   What you'll need: * Experience building products within AI, platform, discovery, marketplace or developer tooling environments. * A good understanding of AI technologies, including LLMs, agent frameworks and AI-powered user experiences. * Curiosity about how AI agents are created, discovered and adopted. * Experience using data, experimentation and customer insight to shape product decisions. * Confidence partnering with technical teams to solve complex problems.   About WPP Data & Technology Solutions and WPP Open: WPP's Data & Technology Solutions (DTS) team brings together global technology, data and AI expertise to power the future of marketing. WPP Open is our AI-enabled marketing platform, connecting people, data, tools and intelligence in a single ecosystem to help teams work smarter, move faster and deliver better outcomes for clients. WPP Open – our agentic marketing platform | WPP   We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

Sanity

At Sanity.io, we're building the future of AI-powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create, and automate content the way their business works, accelerating digital development and supercharging content operations efficiency. Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew are using Sanity to power and automate their content operations. In this role, you will be responsible for driving the product vision of Content Agent and working closely with your engineering team and the wider business to deliver a reliable, extensible AI operations experience for our customers. Content Agent works across Sanity's Dashboard, Studio, Slack, and as a headless API — giving content teams the ability to operate at scale through conversation, automation, and agent-driven workflows. A critical part of this role is the craft of building for agents: designing cognitive architectures, writing agent instructions, and shaping how AI systems reason about structured content. This is not a role where AI is a feature you manage — it is the product, and you need to understand how it thinks. WHAT YOU WILL BE DOING: * Craft the vision and roadmap for Content Agent — Sanity's AI operations layer for content at scale * Design agent behaviors and define how agents decompose complex content operations, handle ambiguity, and earn user trust * Define and evolve the trust and quality model — staged changes, review flows, error rates, and cost efficiency * Drive the extensibility strategy, enabling customers and partners to extend the agent through tools, skills, and integrations * Write and refine agent instructions, system prompts, and behavioral specifications as core product work * Collaborate with leaders across engineering, design, and solution engineering to shape your product solutions * Bring clarity and simplicity to complex AI systems, delivering reliable and intuitive experiences for content teams * Measure and monitor agent effectiveness, building feedback loops and metrics to improve quality systematically * Coordinate across teams to manage dependencies and align Content Agent with the broader Sanity platform ABOUT YOU: * Located in London or Oslo * You have a proven track record as a product manager, with experience working with platforms, data-oriented products, and developer frameworks * You have real experience with AI agents and LLM-based systems — cognitive architecture, prompt engineering, agent instruction design, and reliability patterns. You've shipped AI products where you had to think about how the system reasons, not just what it outputs * You are comfortable with JSON, API design, and technical product development * You understand structured content or can learn it quickly — schemas, references, validation rules, and how they shape what an agent can do * You place client empathy at the forefront of your work, understanding the challenges and needs of content teams and large enterprises * You communicate clearly, advocate for customer needs, and lead cross-functional teams towards innovative solutions * You balance immediate needs with long-term vision to strategically prioritize your domain WHAT WE CAN OFFER: * A highly-skilled, inspiring, and supportive team * Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth * A global, multi-culturally diverse group of colleagues and customers * Comprehensive health plans and perks * A healthy work-life balance that accommodates individual and family needs * Competitive stock options program and location-based salary WHO WE ARE: Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business. Sanity recently raised a $85m Series C led by GP Bullhound and is also backed by leading investors like ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, as well as founders of companies like Vercel, WPEngine, Twitter, Mux, Netlify and Heroku. This funding round has put Sanity in a strong position for accelerated growth in the coming years. You can only build a great company with a great culture. Sanity is a 200+ person company with highly committed and ambitious people. We are pioneers, we exist for our customers, we are hel ved, and we love type two fun! Read more about our values here! Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.