Assistant Store Manager - White City

Roland

ROLAND STORE ASSISTANT MANAGER JOB OUTLINE: Based: Roland Showroom on Denmark Street, London Reports to: Roland London Store Manager Hours: Full Time (including weekend work) THE COMPANY: Roland Europe Group Ltd Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. You'll be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone. At Roland, you will find a friendly, down-to-earth atmosphere. You'll work for a company with global activities, but it doesn't feel corporate. We are always looking for colleagues who have an enthusiastic, positive and driven personality. People who are eager to further develop and challenge themselves. If you also have a passion for Roland, our products or music in general, you might just be our perfect match. THE POSITION: The Roland Store is entirely about creating an exceptional customer experience, maximising sales opportunities and to nurture loyalty and advocacy. * To assist the London Store Manager in maximising the success of the Roland Store in London and the Product Specialists within the store, by assisting in all operational aspects, driving sales, ensuring the Roland Store Customer Journey is being followed with all customers, whilst minimizing costs. * To collaborate with the London Store Manager, European Retail Manager, and the Retail Area Manager, to maximise retail sales within the London Store, from the website as well as from other B2B and B2C channels, in line with agreed plans and growth targets. * To work closely with the London Store manager and REG marketing team, identifying opportunities for new and engaging on-line content that is ‘On Brand’ with Roland. * To assist in the development and manage the database of existing, new, and potential customers, whilst recognising the critical importance of maintaining regular contact with existing customers to provide post sales service such as how they are getting on with recent purchases via Active Campaign and Backstage. * To ensure that the store maintains adequate display and back up stock at all times, to monitor stock levels across all store and third-party warehouse locations, * To oversee the order fulfilment and delivery processes to meet customers’ and the store’s expectations and ensures that shrinkage of stock is avoided at all costs. * To lead by example, manage, motivate, train, develop and measure the performance of all Roland London Store Product Specialists through tailored induction and continuous development training programmes. * Self-motivated to advance personal product knowledge, sales skills and demonstration expertise across all Roland, Boss and DW product categories to build the brand awareness in line with market trends. * To assist the London Store Manager to train and develop each Product Specialist to exceed all retail and operational targets as well as business and personal objectives. * Ensure the London Store and our Retail Product Specialists deliver exceptional standards of store presentation, product knowledge, customer service and organisation to build the Roland brand. * To undertake quality research, business analysis and then construct training and development plans with each of the product specialists within the London Store. * Fully integrated within the culture of the Roland, passionate about the overall Roland, Boss and DW sales across the business, constantly thinking of new ways to innovate and drive traffic to all the London Store. ACCOUNTABILITIES: * Support the Store Manager in driving sales growth, profitability and exceptional customer service standards across the store and online channels. * Lead, coach and motivate the store team to achieve sales targets, deliver outstanding product demonstrations and provide expert product knowledge. * Monitor sales performance, stock levels and store KPIs, taking action to improve results and maximise commercial opportunities. * Assist with recruitment, onboarding, training and ongoing development of Product Specialists through regular coaching, feedback and performance reviews. * Ensure the store is visually merchandised to a high standard, with promotional activity, pricing and product displays maintained in line with company guidelines. * Oversee stock management processes, including deliveries, transfers, stock checks and inventory accuracy, ensuring efficient operational performance. * Build strong working relationships with internal departments and external partners to support business objectives and customer satisfaction. * Handle customer queries and complaints professionally, using feedback to continuously improve the customer experience. * Maintain high standards of communication, organisation, reporting, health & safety and compliance across all store operations. * Act as a role model for company values, operational excellence and continuous improvement within the retail team. EXPERIENCE, SKILLS & QUALIFICATIONS REQUIRED: * Strong analytical and problem-solving skills. * Experience in leading a team. * Excellent organisational and time management skills to handle multiple priorities and to meet deadlines. * Strong attention to detail and accuracy in preforming stock counts, reconciliations and data entry tasks. * Ability to work well under pressure and adapt to changes as they present themselves. * The post includes regular manual handling activities, including moving and repositioning items of varying weights. * Proficiency in using Microsoft Office applications, particularly Excel and Outlook. * The communication skills to comfortably converse, build relationships and interact appropriately with individuals, customers, and the wider Roland/BOSS team team—at all levels. * An interest and knowledge in music and musical equipment, would be a bonus, but is not essential, as we can teach what is required in this role. THE PACKAGE: * Competitive benefits package

H & M Hennes & Mauritz GBC AB

Job Description WHAT YOU’LL DO As a Sales Advisor at H&M, you’ll play a key role in creating an outstanding customer experience. You’ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you’ll contribute to both your own success and the success of the company. You will: Share your fashion and product knowledge to help customers make informed choices. Collaborate with your team to deliver exceptional service at every step of the customer journey. Ensure the sales floor and back of house are well-stocked, organized, and inviting. Support with opening and closing of the store. Represent yourself and the brand positively during all customer interactions. WHO YOU’LL WORK WITH Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all. WHO YOU ARE We are looking for people with… Experience in customer service within fashion, retail, or similar fields. And people who are… Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales. Thriving in collaborative and dynamic environments. Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop. Flexible and action oriented. WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU’LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. This is a temporary position for 6 months offering 25 hours and 30 hours per week with start in August or by agreement. This position is based in Linköping City and you should be able to work during store opening hours. Language skills in Swedish or English is needed. We have an ongoing selection, so the position may be filled before the application deadline, so send in your application today! The last application date is 26/7 Take the next step in your career together with us. The journey starts here. * Store roles assessment: To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment within some of our stores. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&M Group. Please look out for an email in your inbox/junk email from MAKI. After completing the assessment, you’ll have the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please contact recruitment_support@hm.com. Choosing an alternative will not impact on your application. For more information on how we process your personal data, please see our Privacy Notice. ** We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Wheely

ABOUT WHEELY Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you. ABOUT THE ROLE The Assistant Training Manager/Lead Trainer will play a key role in elevating service quality across the London chauffeur fleet. As we continue to grow in one of Europe’s most recognisable markets, this role is essential to ensuring every chauffeur consistently delivers Wheely’s service Standards. The position focuses on delivering engaging training to chauffeurs, while managing and adapting learning content to fit the London market. The Assistant Training Manager/Lead Trainer will assess chauffeurs’ performance, provide clear and constructive feedback, and lead effective 1:1 coaching sessions. Acting as the voice of the chauffeur, the Assistant Training Manager/Lead Trainer will also serve as the local expert - supporting chauffeurs, answering questions, and ensuring they have the knowledge and guidance needed to deliver exceptional service. This role offers the opportunity to directly shape service excellence and enhance the overall passenger experience in London. RESPONSIBILITIES * Be responsible for the delivery of training for Wheely chauffeurs in providing a five star luxury customer experience. You will need to be engaging, credible and an exceptional facilitator to embed knowledge & hone the skills of the team. * You will also be responsible for maintaining content & the creation of country specific learning initiatives. * Be the voice of the chauffeur — the subject-matter expert, communicating with chauffeurs, and answer any questions or queries * Assess chauffeurs against Wheely Standards, followed by effectively delivered feedback to improve performance during coaching, 1:1 trainings * Partner with peers in other regions to continuously improve the processes, ensuring the passenger expectations are consistently being exceeded. REQUIREMENTS * Passion for engaging facilitation & training others. * 3+ years of experience in a specialised Training role * Successful track record of delivering engaging training and development programmes with an emphasis on meeting exacting standards that will be valued by customers. * Have in-depth knowledge in MS PowerPoint/ Google Slides. * Desired experience in Articulate 360 suite * Minimum 2+ years of relevant experience in a customer-facing environment, preferably luxury industry * Tenacious in maintaining standards with exceptional attention to detail * Passion for developing others and bringing out the best in people * Exceptional communication skills, both verbal and written. * Passion for luxury vehicles and a knowledge of their specifications is a plus WHAT WE OFFER * Office-based role in West London, four days a week, plus one remote day of your choice * Competitive Salary and quarterly KPI-based bonus * Private medical and dental insurance * Life and critical illness cover * Best-in-class equipment * Monthly credit towards Wheely journeys * Cycle to Work scheme * Professional development stipend All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice