
Baringa · London
ABOUT BARINGA Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by ad...
Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and
enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people
across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.
The firm works across energy and resources, financial services, government and public sector, consumer products and retail,
pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy,
transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation.
Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared
understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about
client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks
through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.
Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK
Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting
Firms.
OUR CUSTOMER PRACTICE ARE LOOKING FOR EXPERIENCED, CONSULTANTS SENIOR CONSULTANTS AND MANAGERS TO JOIN THE TEAM.
Our Customer team is hiring motivated and talented individuals, from Consultants to Managers, to join us and help clients define
the future of customer experience and reimagine how they engage, serve and create value for their customers. We work with
organisations across a range of sectors to define the future of customer experience, redesign service organisations and deliver
transformation that improves customer outcomes, operational performance and commercial value. Drawing on expertise in customer
strategy, service design, customer operations, technology and AI, we help clients turn ambitious visions into practical,
measurable outcomes.
Our team is passionate about helping organisations define and realise a future vision for customer experience and
service. Whether that's defining a Customer Experience North Star, creating a connected customer experience across channels and
journeys, reimagining the role of the contact centre, deploying AI-enabled service models or transforming customer operations, we
work alongside our clients from strategy through design and into delivery.
You will be joining a thriving team of customer, service and transformation specialists who combine deep customer-centric thinking
with practical delivery expertise. We recognise that great candidates come from different backgrounds and won't necessarily have
experience across every area below. Instead, we're looking for individuals who bring strength in several of the following
disciplines and are excited to broaden their experience across the wider Customer team.
We are particularly interested in people with experience in some of the following areas:
service models and transformation roadmaps that align customer, colleague and business outcomes.
operations to deliver seamless customer outcomes.
needs and translate them into practical solutions.
colleague experience, and transform contact centres into value-generating functions.
improve productivity, reduce avoidable demand and unlock measurable value from customer operations.
AI, automation and emerging technologies at scale.
transformation from strategy and procurement through to implementation.
outcomes and lasting change.
We're looking for people with a blend of the following skills, experiences and capabilities. We don't expect candidates to have
experience across all of these areas; instead, we're interested in individuals who bring strengths in several of them and are
excited to continue developing their expertise as part of our growing Customer team:
service operations, customer experience teams or transformation functions.
leaders. Strong stakeholder management, relationship-building and communication skills, with the ability to create confidence
and influence change.
actionable recommendations.
can create value for organisations.
Customer capability.
WHAT A CAREER AT BARINGA WILL GIVE YOU PUTTING PEOPLE FIRST.
BARINGA IS A PEOPLE FIRST COMPANY AND WELLBEING IS AT THE FOREFRONT OF OUR CULTURE. WE RECOGNISE THE IMPORTANCE OF WORK-LIFE
BALANCE AND FLEXIBLE WORKING AND PROVIDE OUR STAFF AMAZING BENEFITS. SOME OF THESE BENEFITS INCLUDE:
annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit
which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.
our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around
taking unpaid leave.
environmental causes and increase our impact on the communities that mean the most to us.
annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an
activity of their choice.
company’s success.
We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of
belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients
and for our people.
You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click
here to see some of our recent awards and how we’ve achieved this.
We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero
with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our
progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping
us to continually identify where we can improve.
We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people
first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in
which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to
contribute to the things we care about, and support registered charities and organisations with a clear social or environmental
purpose to increase the positive impact they can have.
All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening
or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity,
religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We
do not filter applications by university background and encourage those who have taken alternative educational and career paths to
apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We
operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment
Team to discuss further.
For UK & EU
Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU
Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General
Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal
limitations) of your personal data. For more information, please contact us at privacy@baringa.com
For the USA
Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to
support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and
state laws, you may have the right to request access to or correction of your personal information. For further details, please
contact privacy@baringa.com
For Australia & Singapore
Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER &
APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and
Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your
personal data. For more information, please contact us at privacy@baringa.com
ABOUT BARINGA Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. OUR CUSTOMER PRACTICE ARE LOOKING FOR AN EXPERIENCED SENIOR CONSULTANT OR MANAGER TO JOIN THE TEAM. Our Customer team is hiring a motivated and talented individual, from Senior Consultants to Manager, to help our clients evolve how they serve their customers in a world increasingly shaped by AI. From rethinking the end-to-end customer journey through to embedding AI into day-to-day operations, we help clients turn ambition into something that actually works. WHAT YOU WILL BE DOING You’ll work side-by-side with clients to identify and drive improves in how customer service operates - understanding demand, journeys and pain points, and identifying where AI can genuinely add value to improve customer outcomes and efficiency. You’ll be designing and delivering real change - not just strategy on paper - getting into the detail of how contact centres run today, and what it takes to make improvement stick. You will be particularly focused on: * Reimagining customer service: improving how contact centres operate - from demand management and journeys through to channel mix, automation and service design * Applying AI in customer environments: identifying and shaping where AI can add value across voice and digital channels (e.g. IVR, chat, agent assist), with a clear view on what will drive real operational impact * Hands-on end-to-end delivery: working across the lifecycle from strategy through to design and implementation - shaping roadmaps, standing up pilots and supporting real-world delivery * Owning delivery: leading workstreams or small pods - setting direction, driving progress and being accountable for outcomes * Working as one team with clients: leading workshops and aligning stakeholders across Product, Tech and Operations to move delivery forward at pace * Supporting growth: contributing to proposals and helping shape new opportunities across customer and AI * Supporting others: coaching junior team members and acting as a go-to within your area YOUR SKILLS AND EXPERIENCE We’re looking for people with strong foundations in customer and contact centre transformation, who bring a clear, practical perspective on how AI can be applied to improve service. * Strong grounding in customer contact operations: deep understanding of how contact centres run day-to-day across voice and digital channels (sales, service, complaints), including demand drivers, KPIs and operational challenges * Applied understanding of AI in service environments: able to identify, shape and prioritise AI use cases (e.g. IVR automation, chatbots, agent assist), with a clear view on feasibility, value and operational impact * Experience with customer and AI technologies: understanding of the platforms that enable modern contact centres and AI capabilities, with a practical view of what works in the real world * Structured thinking and clear point of view: able to frame problems, form recommendations and communicate clearly to senior stakeholders * Strong client delivery: comfortable building high-quality outputs (strategies, roadmaps, business cases) and working at pace in delivery environments * Data-driven decision making: using data and insight to identify opportunities, prioritise effectively and guide decisions * Building value cases and buy-in: able to articulate clear value and bring stakeholders with you to support change * Drive and ownership: comfortable navigating ambiguity, structuring problems and taking responsibility for outcomes * Collaboration and stakeholder management: confident working across Product, Technology and Operations, bridging technical and non-technical teams * Curiosity for how AI is evolving: keeps up to date with the space and brings practical insight into client work WHAT A CAREER AT BARINGA WILL GIVE YOU PUTTING PEOPLE FIRST. BARINGA IS A PEOPLE FIRST COMPANY AND WELLBEING IS AT THE FOREFRONT OF OUR CULTURE. WE RECOGNISE THE IMPORTANCE OF WORK-LIFE BALANCE AND FLEXIBLE WORKING AND PROVIDE OUR STAFF AMAZING BENEFITS. SOME OF THESE BENEFITS INCLUDE: * Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. * Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. * Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. * Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. * Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. DIVERSITY AND INCLUSION We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. AN AWARD-WINNING WORKPLACE You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this. USING BUSINESS AS A FORCE FOR GOOD. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. JOIN US All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. BARINGA PRIVACY NOTICES For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. We're looking for an experienced seller to join our Global Strategic Accounts team. This team is a specialized group within Global Large Customer Sales that oversees Reddit’s most significant global advertising partners end-to end, by leading joint business planning, global strategy, and cross-regional execution This role is required to be based in person in London. Responsibilities: * Orchestrate and deepen multi-market relationships with C-suite executives and Global Agency Leads to drive sustainable, long-term global revenue growth * Design and execute global joint business plans that align Reddit’s capabilities with the partner’s overarching global business pillars and annual reports * Serve as a global consultant, providing proactive advice to address macro-industry trends and global consumer behavior. * Identify untapped international territories and strategically position Reddit as a foundational element of our partner’s global media mix * Own the global-to-local strategy, ensuring that high-level global frameworks are effectively localized and executed by regional teams across AMER, EMEA, and APAC * Manage the end-to-end presentation of complex global strategies and ensure a unified voice across all partner touchpoints * Act as the global lead for high-stakes platform updates, crisis management, and international product rollouts, ensuring consistency in communication across all global markets * Shape the global product roadmap by synthesizing complex, multi-market feedback and identifying scalable feature gaps that impact the partner's worldwide operations * Act as a global thought leader by representing Reddit at major international industry forums and within partner internal global summits * Drive cross-functional synergy by building deep internal alliances with Product, Engineering, and Marketing to unlock "first-to-market" beta opportunities for global partners * Mentor and scale global expertise across the organization, elevating the strategic rigor of the broader sales team through the lens of global account management Required Qualifications: * 12+ years of experience in digital media with at least 7+ years of experience in sales, global partner management experience is preferred * Expertise in orchestrating global partnerships for Fortune 500/Global 2000 organizations * Proven ability to lead matrixed internal teams, coordinating across regional sales, product, and engineering functions to deliver a unified global strategy * Experience leading high-impact global initiatives, such as "first-to-market" international betas or cross-functional product steering committees that shape the platform's global roadmap * Proven experience managing relationships up through C-level executives * Deep industry expertise in specific verticals, product types, and/or measurement solutions * Subject matter expertise in the social media landscape and native advertising * Experience building and executing long-term account growth strategies * Demonstrated top-performer achievement against sales targets * BA / BS degree or equivalent work experience Benefits: * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Group Personal Pension Scheme with Employer match * Private Medical and Dental Scheme * Income Replacement Programs * Bike to Work scheme * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave #LI-Hybrid #LI-NT1 #LI-onsite In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience. This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact. AREAS OF OWNERSHIP: * Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization. * Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation. * Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives. * Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives. * Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling. * Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle. WHO YOU ARE: * 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments * Proven ability to drive strategic value and support digital transformation in complex organizations * Track record of turning customer success into measurable business impact and growth opportunities * Strong project and stakeholder management skills, with a focus on execution and outcomes * Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences * Technical curiosity and interest in AI, automation, and customer experience * Native or bilingual in English OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.