CRM Manager

Tripadvisor

International Growth – CRM, Loyalty & Incentives Manager I Tripadvisor About Tripadvisor  The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Focus: Localizing reward and CRM structures, incentive testing, lifecycle localization, and regional customer retention. Value is perceived differently across the globe, and so is relevance. This role owns both what value proposition, offer, and incentive we lead with, and how we communicate it — defining what "loyalty" means in different cultures, deploying the right incentives (from points to experiential rewards) to drive long-term LTV, and ensuring CRM messaging and lifecycle journeys resonate locally. Job Location: Hybrid This role is a hybrid position that requires 2 days per week in our London office. KEY RESPONSIBILITIES * Localized Incentive Design: Develop and test regional-specific incentive structures (e.g., cashback vs. points vs. gamification) based on local consumer behavior. * Market Localization: Adapt global CRM strategy for regional nuances, directing priorities for email, push, and SMS campaigns across international markets, with the core CRM team owning execution.. * Opportunity Mapping: Identify untapped growth levers in specific regions through deep-dive data analysis and market research. * Competitive Benchmarking: Perform quarterly audits of international competitors to ensure our CRM and incentive tactics remain ahead of local market trends. * Predictive Retention: Use AI modeling to identify "at-risk" segments in specific markets and deploy preemptive incentive offers. * AI-Driven Content: Utilize GenAI tools to scale localized content creation and perform sentiment analysis on regional feedback. REQUIRED SKILLS * Cross-Cultural Literacy: Proven experience managing CRM and/or incentives in at least two distinct global regions (e.g., EMEA, APAC, LATAM). * Incentive Psychology: Deep understanding of behavioral economics and how it varies by culture. * AI Proficiency: Ability to use AI for insight generation, prototyping new ideas, and accelerating output . * Analytical Rigor: Strong analytical skills and the ability to interpret test results and form new hypotheses and learning agendas. What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!     #LI-GM1 #LI-HYBRID

MOO

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.    Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO.   We’re making new and exciting things – and we could really do with your help.  The CRM (Customer Relationship Management) team strives to deliver personalised, omni-channel experiences that deepen the connection between MOO and its customers. Each touch point is an opportunity to deliver remarkable experiences for customers, while building greater lifetime value potential for MOO. *Marketing Manager - Print and Direct Mail (12-month FTC)* 

Kambi

About Kambi Kambi Group plc is a leading B2B provider of premium sports betting services to licensed gaming operators. Our services provide an end-to-end solution for operators wanting to launch a standalone Sportsbook or bolster their existing offering with an innovative sports betting product. From front-end user interface to customer intelligence, risk management and odds compiling, all built on our in-house developed software, we strive to deliver the ultimate service and solution to our partners. Our vision is to create the world’s leading sports betting experiences, together with our partners. Kambi is seeking an ambitious, high-performing sales professional ready to take the next step in their career and join a fast growing B2B technology businesses. This is an opportunity to become part of a global, high-performing commercial team focused on securing and growing strategic partnerships with leading operators across the sports betting industry. You will play a key role in driving new business opportunities, managing complex enterprise sales cycles, and helping prospects understand how Kambi’s premium sportsbook solutions can accelerate growth, improve performance, and deliver long-term competitive advantage. This role offers exposure to senior leadership, cross-functional collaboration with product, marketing, and pre-sales teams, and a clear path for career progression within a market-leading business. Main Responsibilities * Own and manage new business opportunities across the full sales lifecycle, from prospecting and lead generation through to negotiation, contract closure, and handover. * Identify, qualify, and progress high-value sales opportunities across regulated and emerging markets. * Build and maintain a strong pipeline of prospects, ensuring accurate forecasting and disciplined pipeline management through CRM systems. * Develop a deep understanding of client objectives, challenges, and growth ambitions, using a consultative sales approach to align Kambi’s solutions to their needs. * Lead responses to RFPs, commercial proposals, and presentations, clearly articulating the value of Kambi’s products, technology, and services. * Build trusted relationships with senior stakeholders across executive, commercial, operational, and technical functions within prospect organisations. * Work closely with internal stakeholders across product, trading, pre-sales, legal, and marketing teams to shape compelling commercial propositions. * Stay informed on market developments, competitor activity, customer trends, and regulatory changes across the global sports betting landscape. * Represent Kambi at industry conferences, events, and client meetings to strengthen market presence and generate new opportunities. * Contribute to the ongoing development of internal sales processes, best practices, and strategic commercial initiatives. What You’ll Bring * Previous B2B sales experience with a proven track record of progressing deals through the full sales cycle, from prospecting to close. * Demonstrated success in exceeding revenue targets, KPIs, and commercial objectives. * Strong consultative selling skills, with the ability to understand customer pain points and position tailored solutions. * Excellent communication, presentation, and negotiation skills, with confidence engaging senior decision-makers including C-level stakeholders. * Strong commercial acumen, numerical ability, and attention to detail. * Self-motivated, entrepreneurial mindset with the ability to work independently and proactively manage opportunities. * Passion for sports and genuine interest in technology and innovation. * Ability to thrive in a fast-paced, international environment and collaborate across global teams. * Willingness to travel domestically and internationally as required. * Experience within the betting, gaming, sportsbook, or wider iGaming industry would be highly advantageous. What we can offer * Competitive salary and bonus structure * Brand new amazing Central London office complete with snacks and social events * A real opportunity to develop your skill set and further your career in a growing business and industry * Opportunity to own the full sales process   Kambi's ongoing commitment to Diversity and Inclusion in the workplace If you require any reasonable adjustment during the recruitment process, please notify your recruiter, who will assist you however they can. Diversity and inclusion is at the heart of who we are and who we aim to be. While we are proud of the positive and inclusive company culture we have created, we know we can do so much more. Kambi constantly evolves its Diversity and Inclusion strategy to ensure it becomes an even more inclusive and positive place to work, with the core management team reaffirming its commitment to delivering on employee feedback. Creating an inclusive environment We believe Kambi's greatest strength is the collective talent of our employees. Kambi is committed to ensuring we create an inclusive work environment where everyone can feel valued, thrive and achieve their potential, regardless of who they are or what their background is. We know that it is only by having a balance of different voices, values and opinions that Kambi is able to be the market leader it is today. #wearekambi