CRM Operations Executive

Toast

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. You will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your territory. By understanding their unique needs, you will develop a customised solution that helps their business thrive. We need your passion and sales expertise to help us build the Toast across London. This is a field sales opportunity with 80% of your time spent in the field and 20% working from home. About this roll*: (Responsibilities) * Generate a list of prospective restaurants and manage the entire sales cycle from initial call to close (experience with self-sourcing clients is a huge plus). * Conduct demos and develop a solution that best meets the prospect’s needs.  * Partner with teams across the business to ensure that expectations set during the sales process are met in delivery. * Leverage Salesforce (our CRM) to manage all sales activities. * Understand the competitive landscape and determine how to best position Toast in the market. Do you have the right ingredients*? (Requirements) * 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a related field and industry. * Since this is a field position, you must have reliable transportation (will reimburse for mileage). * Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels. * Proven track record of success in meeting and exceeding goals. * Ability to work in a fast-paced, entrepreneurial and team environment. * Self-motivated, creative, and flexible. * General technical proficiency with software. * Experience with Salesforce CRM is nice to have. AI at Toast At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. You will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your territory.  By understanding their unique needs, you will develop a customised solution that helps their business thrive. We need your passion and sales expertise to help us build the Toast across London. This is a field sales opportunity with 80% of your time spent in the field and 20% working from home. About this roll*: (Responsibilities) * Generate a list of prospective restaurants and manage the entire sales cycle from initial call to close (experience with self-sourcing clients is a huge plus). * Conduct demos and develop a solution that best meets the prospect’s needs.  * Partner with teams across the business to ensure that expectations set during the sales process are met in delivery. * Leverage Salesforce (our CRM) to manage all sales activities. * Understand the competitive landscape and determine how to best position Toast in the market. Do you have the right ingredients*? (Requirements) * 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a related field and industry. * Since this is a field position, you must have reliable transportation (will reimburse for mileage). * Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels. * Proven track record of success in meeting and exceeding goals. * Ability to work in a fast-paced, entrepreneurial and team environment. * Self-motivated, creative, and flexible. * General technical proficiency with software. * Experience with Salesforce CRM is nice to have. AI at Toast At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Pivot

ABOUT US Every company that scales lives or dies by its procurement function. It manages the vendor relationships that keep operations running, the financial guardrails that prevent overspend, and the supply chain resilience that determines whether a company survives a crisis or folds under one. And yet, the people doing this work spend 80% of their time in spreadsheets. Not because they lack ambition, because the tools haven't changed in 25 years. Pivot is building the AI operating system for procurement: enterprise-grade infrastructure that hands the manual grind to AI agents so procurement teams can do what they were actually hired to do, shape the strategic future of their companies. Our platform combines intake, approvals, vendor management, invoice matching, and ERP integrations in a single AI-native platform. We've lived this frustration firsthand. We built Pivot because we couldn't find what we needed, and because we believe procurement shouldn't be the last function to enter the AI era. It should be the first. The adventure started mid-2023 with three founders, former C-levels from fintech unicorns (Qonto and Swile) and highly experienced engineers from top-notch tech companies. We’ve since raised $40M in a Series B round, totaling our funding to $70M, coming from tier-1 investors. We’ve built a team of 70, are operating across 25+ countries, and are trusted by enterprise leaders like DoorDash, Lemonade, Wolt, and Flix We're looking for smart, execution-driven people who care about building something exceptional. YOUR ROLE As an Account Executive - Enterprise, you will own the full sales cycle for our most strategic accounts. You will target large, complex organisations with multiple stakeholders, navigate sophisticated procurement and legal processes, and close high-value, long-term deals that define Pivot's enterprise footprint in EMEA. You will join our Sales team, which currently includes a VP of Revenue, Account Executives, a Pre-Sales Engineer, and a BDR team. You will report directly to VP of Revenue. YOUR KEY RESPONSIBILITIES * Own complex, multi-stakeholder enterprise sales cycles from first contact through close, managing procurement, legal, IT, and C-suite stakeholders simultaneously. * Develop and execute a territory plan targeting strategic enterprise accounts across your defined region, in close coordination with the BDR team. Willing to open doors by your own methods too. * Build and deliver compelling business cases, executive-level presentations, and tailored demos that articulate Pivot's value at every stage of the buying journey. * Lead commercial negotiations, structure commercial agreements, and ensure favourable terms for both Pivot and clients, building win-win partnerships designed to last. * Identify and drive expansion opportunities within existing enterprise accounts, surfacing upsell and cross-sell potential to grow revenue and deepen relationships. * Maintain rigorous pipeline discipline: own your forecast with accuracy on a monthly and quarterly basis, and manage CRM hygiene in HubSpot. * Collaborate internally: * Work closely with the BDR team, providing direction, feedback, and mentorship to maximise the quality and volume of enterprise pipeline. * Partner with Pre-Sales to manage technical evaluations, RFPs, and InfoSec requirements during complex sales cycles. * Coordinate with the Operations team to ensure smooth handoffs and long-term client satisfaction post-close. YOUR SALES MINDSET * You are a master of enterprise sales cycles: multi-threaded stakeholder management and driving consensus across large, complex organisations come naturally to you. * You are a strategic thinker who approaches your territory like a business: mapping white space, prioritising high-potential accounts, and building plans to convert them methodically over time. * You are confident and credible at C-suite level, able to engage procurement directors and CFOs. * You are resilient and persistent: long sales cycles don't discourage you. You manage momentum, keep deals alive, and know how to re-engage accounts that have gone quiet. * You are naturally curious and want to actively solve customer problems. * You are commercially sharp, able to understand complex pricing structures and articulate ROI and TCO in a way that resonates with financially-driven buyers. * You are a collaborative leader who uplifts those around you: sharing knowledge with BDRs, working closely with pre-sales, and contributing to a culture of high performance. * You like solving problems and making complex things look simple. * You always want to keep learning and you are comfortable with confronting ideas. * You enjoy the cadence and want to bring the best of yourself within an early-staged startup. REQUIREMENTS * 5+ years of quota-carrying B2B SaaS sales experience, with a strong track record of closing enterprise-level deals. * Demonstrated success selling to enterprise accounts (1,000+ employees), managing multi-stakeholder buying processes and complex procurement cycles. * Experience handling deals with ACV of £100k+ and sales cycles of 6–12+ months. * Native-level English; additional languages (French, German, Spanish) are a strong plus. * Highly organised, data-driven, and comfortable operating autonomously in a fast-paced, high-growth startup environment. * Based in Barbican, London; comfortable with occasional travel across EMEA. WHAT YOU WILL GET * A competitive salary package plus equity (ESOP) * Pension plan * Private medical insurance * 25 days of annual leave + 8 public holidays * Enhanced sick leave * 2 days of remote work per week * The richness of a multicultural and international team (more than 15 nationalities). * A unique chance to grow with a fast-scaling innovator