Customer Success Manager - Mid Market

Lovable

TL;DR - We’re looking for a CSM to guide Lovable users from first value to full adoption. You’ll build trusted relationships, help customers ship faster, and turn every account into a success story. Please note: this role is based out in either London or Stockholm. It is not eligible for remote work at this time and there are in-office expectations several days per week. Unfortunately we are not able to support work authorization in the UK at this time. WHY LOVABLE? Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable-built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we’re just getting started. We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. WHAT WE’RE LOOKING FOR * Experience in CS, account management, or solution consulting in SaaS or AI * Track record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts * Strong communicator who blends empathy, business acumen, and technical curiosity. * Ability to translate technical capabilities into clear business outcomes * Skilled at running onboarding, QBRs, and success plans with multiple stakeholders * Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice * Comfortable with ambiguity and iteration in a fast-moving, high-growth environment. Bonus: experience supporting developer tools or AI-native products WHAT YOU’LL DO * Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts * Build and execute success plans aligned with customer goals and product capabilities * Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions to drive long-term value * Partner with Product and Engineering to surface feedback and shape roadmap priorities * Partner with FDEs to solve complex needs quickly, pairing business context with technical execution. * Collaborate with AEs to identify and qualify CSQLs for expansion. * Troubleshoot blockers, coordinate internal support, and ensure fast resolution * Track health scores, usage, and adoption metrics to identify risks and opportunities * Build Customer Success playbooks and new processes based on learnings * Act as a strategic advisor - guiding customers on best practices, new features and workflows WHAT SUCCESS LOOKS LIKE * Customers reach time-to-value fast and expand use across teams. * Renewals are earned through visible impact and trust. * Lovable becomes mission-critical to how customers build and innovate. * You’re seen as the bridge between customers, product, and growth. About your application * Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join. * We treat all candidates equally - if you’re interested please apply through our careers portal.

Stacks

This role is based out of our Amsterdam office 🇳🇱 or London office 🇬🇧 We are an office-first company & believe great products are made when we are together. ABOUT STACKS Stacks is building an AI-native platform that reinvents how modern finance teams run the monthly close. The opportunity is massive: every growing company depends on accurate, timely financial data, yet most are still operating with tools and workflows built for a different era. In just two years, we’ve grown from a team of 2 to 30+ and are on a rapid trajectory. We’ve raised a $23m Series A led by Lightspeed Venture Partners, and we were recently recognised as one of Harmonic’s Hottest Startups of 2026. We’re already trusted by leading European scale-ups, including Pleo, Freetrade, and Motorway. Our team is a blend of finance, product, and technical experts from top-tier companies like Uber, Plaid, Miro, Mollie, and Bunq, united by the drive to create a game-changing solution. We’re a team that is deeply customer-obsessed, plays to win, and isn’t afraid to take big, bold bets. We move fast, hold a high bar, and are committed to growing together as we scale. ABOUT THE ROLE Stacks is looking for a fiercely ambitious, entrepreneurial, and commercially driven Customer Success Manager - Accounting, to join our team as one of our first CS hires. In this high-impact role, you’ll contribute to create and execute our GTM strategy at Stacks. If you’re excited by the idea of limitless growth and fast-paced challenges, this is a unique opportunity to accelerate your career as you help shape the future of Stacks. 🧱 WHAT YOU'LL DO * Drive Customer Success: Support the full customer journey from onboarding to renewal and expansion. You’ll interact directly with Controllers, Finance leaders, and CFOs to ensure Stacks becomes mission-critical to their accounting operations. * Accounting-Led Support: Leverage your Accounting / Controller background to deeply understand customer workflows and challenges. You’ll offer guidance rooted in your financial close experience, helping customers maximize the value of Stacks. * Drive Net Retention: You will own renewals and expansion across your portfolio by delivering measurable value and identifying opportunities for deeper adoption. * Product Mastery: Become a power user of Stacks, able to guide customers through best practices, troubleshoot issues, and ensure seamless implementation. * Cross-functional Collaboration: Partner with Sales, Product, and Engineering to translate feedback into actionable improvements that address the needs of accounting teams. * Strategic Impact: As one of our first CS hires, you’ll help define the function from the ground up, building playbooks and influencing our GTM strategy. 🧩 WHAT YOU NEED * 3–7 Years of SaaS Customer Success Experience: A strong track record managing post-sales relationships with mid-market and enterprise clients. You’ve owned renewals, driven expansion, and worked cross-functionally to deliver success. * Accounting Expertise: Hands-on experience in accounting, ideally as a Controller, /ACA/ACCA, or within a finance team managing the close process. You speak the language of Stacks users and understand their day-to-day challenges. * Customer-Centric Mindset: You know how to build trust with finance teams, navigate and deliver strategic support. * Product Mastery: You’re quick to learn new tools and can confidently guide others through them. You can break down complex workflows into actionable steps for our customers.. 🚀 WHAT’S IN IT FOR YOU * Foundational role: Help shape a category-defining company from an early stage, working directly with founders and a small, high-agency team. * Meaningful ownership: Competitive equity in a company scaling rapidly towards $10m ARR, where your impact will directly shape the outcome. * Cutting-edge product and tech: Work at the intersection of AI and finance, building systems that fundamentally change how companies run their financial close. * High-calibre team: Collaborate with people from companies like Uber, Plaid, Miro, and Mollie. * Exceptional workspace: Our London HQ is based in Fora — a modern, design-led space in the heart of the city with access to a gym, classes, and an environment built for focused, in-person building * Strong team culture: We run regular socials and off-sites that bring the team together properly, we recently have our 2-year anniversary party in Amsterdam, with board games, a tarot card reader and live music 🎶 🤝 THE HIRING PROCESS We move fast. Most candidates complete the full process within two weeks * Step 1: 30 min intro chat with our TA team to learn more about Stacks and get genuinely excited about what we are building * Step 2: 30 min chat with Farid (COO) to dive into your experience, focused on relationship building, driving adoption, and more. * Step 3: 45 min deep dive with Albert (Founder) and extension to the previous conversation * Step 4: 60 min onsite case presentation with the team, focused on a real onboarding plan scenario * Step 5: 30 min onsite conversation with someoen from our leadership team about Stacks culture, values, and the journey ahead * Step 6: Offer. If we have gotten this far, we are excited about you and we will make that clear

Ultralytics

About Ultralytics: At Ultralytics, we commit to relentless innovation in the AI space and seek team members who resonate with our ambition to produce the world's best YOLO AI models. If you're obsessed with AI, eager to make an impact on the world, and thrive in dynamic, high-intensity environments, we invite you to apply for a position on our team. Ultralytics | Hybrid — London office | Full-time Following our $30M Series A, we’re scaling our enterprise function out of our London hub, alongside teams in Madrid and Shenzhen. We’re hiring an Enterprise Customer Success Manager to own the relationship with our most strategic customers. You'll own 30–40 enterprise and high-value mid-market accounts running Ultralytics YOLO in production. You'll own the full customer lifecycle from contract signature through renewal, including onboarding, deployment, expansion, and renewal negotiations. The CS function exists, the playbooks exist, and you'll plug into a rhythm that's already running. But your book is yours. This role reports to the Head of Customer Success. 🚀 What you'll do Own accounts from signature. You run onboarding in conjunction with our Solution Engineers, drive from first production deployment, and stay with the customer through renewal. You'll front-load effort to get customers to value, then use periodic check-ins to keep them there. Drive net retention. Net dollar retention (NDR) is the headline KPI. You hold the renewal conversation and earn on uplift. You spot expansion signals from new use cases to new business units or geographies and close them with your AE partner. Hold technical conversations. We don’t need you to write code. But you will discuss model architecture, deployment patterns, and computer vision use cases credibly with ML engineers and technical buyers. You will be expected to understand and consult on your clients' use cases, working hand in glove with Solution Engineering where required. Partner cross-functionally. AEs on joint account planning and expansion handoff. SEs on technical depth and deployment blockers. Product and Engineering on escalations and roadmap feedback. CSMs are the conduit between our customers and our business; we expect you to communicate effectively across our organization. 🎯 What success looks like 60 days: Onboarded with full context on every account. Each one health-scored against the three-signal model. At-risk accounts identified with a plan for each. Able to articulate the value of Ultralytics YOLO and to run early discovery sessions with clients. 90 days: Running QBRs and technical reviews independently. First expansion signals surfaced to AE partners. Renewals forecasted for everything coming up in the next 6 months. 180 days: Owning your book end-to-end, including renewal negotiations. Tracking against NDR target with clear leading indicators. Contributing to playbook refinement to show us what's working, what isn't. Providing clear feedback to the organization on what you are seeing on the ground with our customers. 🧠 Skills and experience 3–5 years of customer-facing experience. Technical customer success, a former customer-facing engineer moving into a commercial role, or pure SaaS customer success experience all work. We care about outcomes, not titles. Technically credible. You hold an architecture conversation with an ML engineer without bluffing. You translate technical value into business outcomes for budget owners. Prior experience with technical or developer-facing products (open source, APIs, ML/AI) is strongly preferred — we'll teach computer vision if you've done the harder work of being technical in a commercial seat. You can build trust. Some of your accounts will start skeptical. You sit across from a reluctant buyer, find genuine value, and earn the relationship back. You don't oversell. Commercially sharp. You hold renewal conversations confidently. You spot expansion signals early. You're honest about which accounts are healthy, slipping, or dead, and you notice patterns across the book quickly. You operate without scaffolding. No implementation team, no onboarding specialist behind you. If you need that structure to do good work, this isn't the job. Complexity over ACV. We don't care if you've managed seven-figure accounts. We care that you've navigated multi-stakeholder, technically deep deployments and made customers successful in messy environments. 🚀 Why this role Real product pull. YOLO is the most-used computer vision model in the world. Your customers don't need convincing the technology works. They need help getting value from it quickly. True enterprise accounts. Fortune 500 companies and category leaders across manufacturing, logistics, retail, pharmaceuticals, and beyond. Technically deep, commercially serious accounts. Mature incentive structure. You own renewals and earn on uplift. You source expansion and earn alongside the AE who closes. The incentives are aligned. When the team wins, you win. Established team, room to shape. The CS function and core frameworks are already in place, so you won't be building from zero. But the function is still scaling, and the right person will influence how it evolves. 🔎 What this role isn't This isn't a CSM seat at a big SaaS company with professional services, onboarding, TAMs, and a renewal manager doing the heavy lifting around you. There's no scaffolding. If you need a six-person support cast to do good work, this isn't it. This is for someone who wants to own a book, run it commercially, and be the technical voice in the room. 💰 Compensation and benefits * Full-time, London office (hybrid) * 24 vacation days, your birthday off, plus local holidays * Equity package — our success is yours too * MacBook Pro, Apple Studio Display, AirPods Pro 3 * Dedicated learning & development budget * Reports to Head of Customer Success * Screening with VP Sales & Success or Head of Customer Success, case study with VP Sales & Success and Head of Customer Success, final round with CEO * Applicants must have legal authorization to work in the UK. What we offer: Cutting-Edge, Next-Generation AI Computer Vision Technology: Contribute to building cutting-edge computer vision AI models based on the YOLO framework. Impactful Work: Shape the future of AI-powered solutions that transform industries. Collaborative Culture: Join a talented and passionate team that values open communication and innovation. Ultralytics Handbook Comprehensive guide to our company's mission, vision, values, and operational practices. This handbook is designed to provide key insights and resources for our (future) team members, collaborators, and community to align with Ultralytics' core principles. Link: https://handbook.ultralytics.com/ Ultralytics is an equal opportunity employer committed to building an inclusive workplace. We believe that everyone should be able to bring their whole selves to work, and we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.