Director of People Operations

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. The Role Legora grew from 40 to 600 people in 18 months across Europe, the US, and APAC. The next phase is 1,500. You'll design the programs that shape how people join, grow, and perform here: onboarding, performance, manager development, and market expansion support, each one built from the ground up. You'll lead a team of five and growing, and report into the VP of People. The company is at the point where the People programs you build will define the experience for the next thousand people who join. What You'll Do * Own onboarding end to end: the experience, the content, the logistics, and the measurement. Design for a company adding people fast across multiple time zones and legal entities, where the first few weeks set the tone. * Build and run the performance framework. Define how Legora sets expectations, gives feedback, and makes promotion and pay decisions at scale. Partner with HRBPs to make sure it lands consistently across functions and geographies. * Own manager development. Legora has grown its management layer quickly across multiple markets; this role builds the infrastructure to support and develop them. Design the programs, identify the gaps, and work with leaders to close them. * Lead the People program workstream for market expansion. When Legora enters a new geography, this role owns the People side: onboarding localisation, policy adaptation, and the employee experience from day one. * Partner with People Tech on the system and data layer that sits behind every program. Own the process design; let People Tech own the tooling. * Build the operating rhythm across the People function: the cadences, the planning cycles, and the cross-functional touchpoints that keep a fast-moving People team coordinated. What You Bring * Experience building People programs in a company scaling through a similar headcount inflection point. You've designed onboarding and performance frameworks that scaled with the business and held up under pressure. * A track record of leading manager development at scale. You understand what good management capability looks like at a fast-growing tech company and you've built programs to develop it. * Experience supporting geographic expansion from a People perspective. New markets, new employment law, new employee experience challenges, you've navigated all of it before. * Comfort working at the intersection of People programs, People Tech, and HRBPs, with a clear sense of how the functions connect and where the handoffs sit. * A team leadership track record. You've managed and developed People professionals and have the appetite to build a function alongside a fast-moving business. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Trainline

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.  Great journeys start with Trainline 🚄  Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.  Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.  INTRODUCING THE TRAINLINE PEOPLE TEAM 👋 At Trainline, our People team plays a vital role in enabling our business and colleagues to thrive through growth, innovation and transformation. As we continue to evolve our People operating model, we're creating more opportunities for our People Partners to focus on strategic partnership, helping leaders build high-performing, future-ready teams. This role sits at the heart of that journey, partnering with our Technology and Data organisation as it navigates organisational transformation, leadership capability, workforce planning and the opportunities presented by AI. As the Senior People Partner, you'll partner with senior Technology and Data leaders to shape and deliver people strategies that enable business performance. While the role currently combines strategic partnership with operational People support, you'll play a key role in helping evolve how the wider People Partnering team operates over the coming months. Working closely with leaders and colleagues across the People function, you'll help build a more proactive, insight-led approach to partnering while supporting the business through change and embedding new ways of working. IN THIS ROLE AS THE SENIOR PEOPLE PARTNER, YOU WILL...🚄 * Partner with senior Technology and Data leaders to develop and deliver people plans that align with business priorities, using workforce data, organisational insights and external trends to shape decisions and deliver measurable business impact. * Build trusted relationships with leaders at all levels, coaching and influencing them on organisational effectiveness, leadership capability, performance, talent and employee engagement. * Lead and support organisational design, restructures and business transformation initiatives, including collective consultation where appropriate, ensuring change is delivered thoughtfully, consistently and in line with employment legislation. * Champion a proactive approach to people partnering by identifying opportunities through employee health metrics, engagement insights, workforce data and industry trends before issues arise. * Support the development of a high-performance culture by coaching leaders through performance management, calibration, capability development and challenging conversations with confidence and fairness. * Drive continuous improvement across the People function by identifying opportunities to simplify processes, improve workflows and embrace AI and automation to create greater efficiency and enable more strategic partnering. * Collaborate closely with Talent Acquisition, Reward, Learning, People Operations and Legal to deliver integrated people solutions that support both immediate priorities and longer-term organisational goals. * Contribute to the evolution of the wider People Partnering team by sharing best practice, supporting new ways of working and helping build a more strategic, commercially focused partnering model across the function. WE'D LOVE TO HEAR FROM YOU IF YOU HAVE...🔍 * Significant experience as a People Partner supporting Technology, Engineering or Data organisations, with a track record of partnering with Director-level leaders to deliver strategic people outcomes. * Strong experience leading or supporting organisational change, including organisational design, restructures, change management and, ideally, collective consultation. * A proactive and commercially minded approach, using people data, workforce insights and business context to identify opportunities, shape people strategies and influence business decisions. * Excellent relationship-building and stakeholder management skills, with the confidence to coach, challenge and influence senior leaders while adapting your style to different audiences. * A strong generalist People partnering background, including employee relations and employment law, with the ability to balance operational priorities alongside strategic business partnering. * Experience improving People processes, operating models or ways of working, with curiosity about how AI and emerging technologies can enhance the employee experience and the effectiveness of the People function. * A collaborative approach, with experience working across Centres of Excellence and People teams to deliver joined-up, business-focused solutions. * A growth mindset and enthusiasm for helping shape the future of People Partnering, supporting colleagues through change and contributing to the ongoing development of the wider People team. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.  We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!  We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:  * 💭 Think Big - We're building the future of rail  * ✔️ Own It - We focus on every customer, partner and journey  * 🤝  Travel Together - We're one team  * ♻️ Do Good - We make a positive impact  We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

Elliptic

Are you an experienced Customer Success leader ready to take our global customer relationships to the next level? Do you have experience in managing global and high-performing teams that deliver measurable outcomes and exceptional experiences as a player-coach? If so, we’d love to hear from you! The impact you will have: As the Regional Manager of Customer Success for EMEA, you will manage 10 CSMs and an assigned list of accounts and a cross-regional team of Customer Success Managers who partner with our most important customers across two of our key growth regions. Reporting to the Global Director of Customer Success, you will drive strategy, operational excellence, and performance across both regions. You’ll ensure your assigned customers and others achieve tangible value from Elliptic’s blockchain analytics solutions, resulting in strong retention, expansion, and advocacy outcomes. This is a highly collaborative and strategic role — influencing product direction, scaling best practices across geographies, and aligning your team’s initiatives with global business objectives. You’ll create a unified, customer-centric culture while respecting local market dynamics and time zones. What you’ll do: * Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR * Manage, mentor, and develop a distributed team of Customer Success Managers across EMEA and APAC * Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs * Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency * Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion * Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization * Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing to ensure frictionless customer experiences * Represent the voice of global customers by gathering regional insights and informing product roadmaps * Drive continuous improvement of processes, tools, and playbooks across both regions * Champion collaboration between regions, fostering a culture of shared learning and global best practice * Occasionally engage directly with strategic enterprise customers to ensure alignment with their executive stakeholders * Work flexibly across time zones, coordinating with global peers and customers to meet business needs You will be a great fit here if you: * Enjoy managing top customers and understand the importance of successfully leading them to short and long term success * Have proven success leading distributed Customer Success or Account Management teams in a SaaS environment * Are strategic but hands-on, equally comfortable defining global frameworks as working on key customer relationships * Possess excellent leadership, coaching, and people development skills, creating high-performance and high-trust teams * Take a data-driven approach to decision-making, using customer and business metrics to inform strategy * Are comfortable navigating cultural and operational differences across EMEA and APAC markets * Have exceptional communication, relationship-building, and stakeholder management abilities * Embrace flexibility and are able to manage priorities across multiple time zones * Thrive in a dynamic, fast-moving environment and champion collaboration across regions and departments * Address problems immediately and can work across functions to solve problems * Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team * Comfortable adopting AI tools to boost productivity, with a curiosity for new ways of working Our ideal candidate has: * 7+ years in Customer Success or Account Management roles, including at least 3 years of people management experience * Strong track record of delivering retention, expansion, and satisfaction targets in a B2B SaaS setting * Proven experience managing customers and teams across multiple regions (EMEA & APAC preferred) * Operational excellence in process design, forecasting, and metrics tracking * Experience working in or with Crypto, Financial Services, Payments, RegTech, or technology companies * A global mindset - curious, culturally aware, and adaptable * Interest in blockchain, cryptocurrency, or digital asset industries * Bonus Points for: * Experience scaling Customer Success operations * Comfort with flexible work hours and asynchronous collaboration tools JOB BENEFITS > How we work: * Hybrid working and the option to work from almost anywhere for up to 90 days per year * £500 Remote working budget to set up your home office space > Learning & Development: * $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development > Vacation/ Leave: * Holidays: 25 days of annual leave + bank holidays * An extra day for your birthday * Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave. > Benefits: * Private Health Insurance - we use Vitality! * Full access to Spill Mental Health Support * Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries * Cycle to Work Scheme