Fraud Strategy Lead - iwocaPay

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! At Trustpilot, trust is our product. Protecting the integrity of our platform is critical to maintaining the confidence of millions of consumers and businesses around the world. As fraud and abuse tactics continue to evolve in sophistication and scale, we’re investing in stronger, smarter capabilities to detect threats, prevent harm, and reinforce trust across our ecosystem. We’re now looking for a Senior Director of Fraud & Investigations to lead and evolve Trustpilot’s global fraud and investigative capabilities. This role sits at the centre of some of the company’s most important trust challenges — shaping strategy, strengthening operational excellence, and partnering closely with Product, Engineering, Data Science, Legal, and Policy teams to stay ahead of increasingly complex threat actors. This is not just about enforcement. It’s about designing scalable systems, signals, and interventions that protect the platform while maintaining fairness for legitimate users and businesses. Reporting into senior leadership, you’ll combine strategic thinking with hands-on execution to build a modern, intelligence-led fraud function that enables Trustpilot to scale with confidence. What you’ll be doing: * Define and lead the fraud strategy: Develop and evolve Trustpilot’s global fraud and abuse strategy, identifying emerging threats, shaping risk frameworks, and providing meaningful insights and reporting to senior leadership. * Strengthen detection and prevention capabilities: Partner closely with Product, Engineering, and Data Science teams to build and optimise scalable fraud detection systems, balancing platform protection with user experience and fairness. * Lead complex investigations and enforcement actions: Oversee high-impact investigations into organised fraud and abuse, establishing clear investigative standards and ensuring consistent, defensible enforcement decisions. * Drive operational excellence across the function: Build efficient workflows, tooling, and case management processes that improve quality, speed, scalability, and operational efficiency across investigations and enforcement activities. * Build intelligence-led capabilities: Establish proactive intelligence and monitoring capabilities to identify emerging abuse vectors, detect patterns, and strengthen Trustpilot’s ability to prevent fraud before harm occurs. * Partner across the organisation: Collaborate closely with Legal, Policy, Communications, Product, and Trust teams, translating complex fraud and platform integrity issues into clear business, operational, and reputational risks. * Represent Trustpilot externally: Act as a senior voice on platform trust and fraud prevention with external stakeholders, including regulators, industry partners, media, and investors where appropriate. * Lead and develop a global team: Build, inspire, and develop a high-performing international team of fraud specialists and investigators, fostering a collaborative, accountable, and mission-driven culture. Who you are: * An experienced fraud, trust & safety, or investigations leader with a strong track record operating within scaled digital platforms, marketplaces, fintech, or high-growth technology environments. * Proven in building and leading high-performing fraud or investigations teams, balancing strategic direction with operational delivery and execution. * Highly credible working cross-functionally with Product, Engineering, and Data Science teams to develop modern fraud detection and prevention capabilities, including exposure to machine learning-driven approaches. * A strong investigator with sound judgement and experience leading complex, high-stakes investigations and enforcement decisions in ambiguous or fast-moving environments. * Strategic and commercially minded, able to think like an adversary while balancing platform protection, user experience, and business impact. * An influential communicator who can clearly articulate complex fraud trends, risks, and decisions to both technical and non-technical stakeholders, including executive leadership. * Operationally rigorous and solutions-oriented, with a passion for improving processes, tooling, scalability, and investigative effectiveness. * Calm under pressure, highly curious, and motivated by protecting platform integrity and strengthening trust for consumers and businesses globally. What’s in it for you: * A range of flexible working options to dedicate time to what matters to you * Competitive compensation package + bonus * Restricted Stock Units * Private Medical Insurance * Critical Illness Cover * 25 days holiday per year, increasing to 28 days after 2 years of employment  * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist * Pension and life insurance * Health cash plan, online GP, 24/7, Employee Assistance Plan * Full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave * Season ticket loan and a cycle-to-work scheme * Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. * Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. * Independent financial advice and free standard professional mortgage broker advice * Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career * Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! #LI-SK1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we’re hiring: WPP is accelerating its global digital Audio/Visual (A/V) capability — integrating Connected TV (CTV), online video (OLV), social video, and addressable TV into a unified, AI‑enabled media measurement ecosystem. We are seeking a Director, Digital A/V Measurement to lead the strategy, development, and adoption of our digital video and audio measurement solutions across markets, clients, and platforms. This is a high‑impact leadership role for someone who combines deep AdTech expertise, product thinking, and hands‑on measurement knowledge with the ability to influence stakeholders across a global matrix.   What you’ll do: Reporting to the Global Head of Marketing Science - Client Strategy, you will: Product & Innovation Leadership: * Contribute to and execute the global digital A/V measurement strategy and roadmap, ensuring alignment with digital media trends and client needs. * Define standards for cross-screen video measurement, CTV, digital audio, and programmatic A/V planning. * Partner with WPP Open, WPP Media MM&A, and agency teams to integrate robust A/V measurement frameworks into omnichannel planning and attribution tools. * Drive innovation through AI‑powered forecasting, attention metrics, and cross-channel video reach/frequency optimisation. Capability Building & Enablement: * Build and scale digital A/V measurement capability across markets through training, playbooks, and best‑practice frameworks. * Develop and support specialist measurement communities (pods, guilds, centres of excellence) to ensure consistent methodology delivery. * Establish global guidelines for A/V campaign tracking, viewability, fraud detection, and brand safety measurement. Client & Market Leadership: * Support global client teams with modern A/V measurement strategy, solution design, and activation excellence. * Participate in discussions with clients, broadcasters, digital platforms, and joint industry committees (JICs) regarding modern measurement standards. * Drive adoption of advanced A/V measurement frameworks (such as attention metrics and hook rates) within top global accounts to demonstrate business outcomes. * Contribute measurement expertise to pitches, digital transformation programmes, and global client solutions. Technology, Data & Partnerships: * Manage relationships with key measurement vendors (e.g., Kantar, Nielsen, IAS, DoubleVerify). * Ensure WPP’s A/V measurement stack is competitive, scalable, cookieless-ready, and privacy‑compliant. * Collaborate with AdTech engineering, Marketing Science, and Data Strategy teams to enhance attribution and MMM (Marketing Mix Modelling) inputs. Operational Excellence: * Govern measurement quality, data consistency, and delivery standards across campaigns. * Collaborate with cross‑functional teams (activation, product, engineering, analytics) to ensure flawless execution of measurement setups. * Provide troubleshooting and escalation support for complex or high‑value A/V measurement setups. What you’ll need: * Proven experience in digital media, AdTech, or marketing analytics, with a focus on digital A/V (online video, social video, CTV, or digital audio) measurement. * Experience in digital ad measurement, covering campaign objectives such as reach/frequency, addressability, viewability, attention, brand effectiveness, footfall, search uplift, online sales, and offline sales * Experience in product management, ad ops, or marketing science within a global, matrixed organisation or agency environment. * Excellent understanding of the modern digital video ecosystem, cross-screen measurement frameworks, identity solutions, and clean room technologies. * Strategic thinker with the ability to translate complex measurement methodologies (e.g., attribution, attention, brand lift) into clear business value for clients. * Hands‑on technical understanding of pixel implementation, SDKs, server-to-server tracking, and A/V platform analytics. * Excellent communication and collaboration skills, with the ability to engage stakeholders across different markets and disciplines. * Operationally minded, with a focus on quality, consistency, and scalable delivery. * Experience in conducting RFIs, negotiating contracts, and managing partnerships is a plus * Knowledge of data privacy and security regulations as they relate to digital advertising * Ability to stay updated on industry developments and provide relevant advice or commentary Join us and help shape the future of Digital A/V Measurement across the world’s largest marketing and communications network, with a global platform to influence product innovation, capability build, and client strategy. You’ll have access to WPP’s world-class data, technology, and AI ecosystem, working in a collaborative, forward-thinking environment where your expertise drives enterprise-level impact.     We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

Marshmallow

We’re on a mission to make migration easy. We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans. But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones. To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest. We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you. ABOUT THE TEAM We defend Marshmallow against fraudulent activity and help protect the company! Fraudulent claims can result in us losing money, which can drive up the premium prices for all of the other customers. We’re here to stop that, making sure Marshmallow remains affordable and accessible for everyone. WHAT YOU'LL BE DOING * Leading, coaching and managing the performance of a team of Claims Fraud Investigators and Intel Analysts, supporting their progression. * Acting as the final escalation point for the most complex, high-value and organised fraud investigations. * Owning the Claims Fraud KPIs, setting and evolving the team’s investigation strategy. * Running quality assurance across the team, using outcomes to drive consistency and improve decision-making. * Owning recruitment, onboarding and development planning for the team. * Representing Claims Fraud as a subject matter expert across the business, building strong relationships with wider teams. * Ensuring the team’s compliance with FCA requirements, Consumer Duty, vulnerable customer handling and GDPR obligations. * Partnering with other teams to increase the detection of potentially fraudulent claims, ensuring the right signals and alerts are being generated and acted on. * Working with Product Owners to drive process and technology improvements that reduce investigation cycle time and improve the customer experience. We offer a flexible hybrid work model, with the team coming together at our London office once every two weeks. YOUR EXPERTISE * Experience leading a team, including driving and managing performance. * Motor Claims Fraud experience. * Experience using data, insight and evidence to make confident decisions and set priorities. * Nice to have: experience in Fraud Intelligence. WHO YOU ARE * You build capability in others through clear, actionable feedback and lean into difficult conversations. * You look ahead to future risks, opportunities and ways of improving team effectiveness, using data and insight to set priorities and solve problems without needing close guidance. * You propose and drive bold, practical process and strategy changes, trying new ways to solve problems and continually raising standards. * You role model low-ego leadership — giving credit, being open about what you don’t know and grounding choices in insight and context rather than personal bias. * You create momentum with a high sense of urgency, moving work forward quickly in a way that is clear, collaborative and constructive for others. PERKS & BENEFITS * Bonus scheme designed to reward high performance * Private medical insurance with Vitality, mental health support with Oliva * Personal learning budget and 2 dedicated L&D days a year * Monthly flexible benefits budget to spend as you choose * 25 days holiday plus bank holidays * 4 weeks Work From Anywhere per year OUR PROCESS 1. Initial call with our Talent Acquisition Partner - 30 minutes 2. Technical interview with two Senior Managers from our Claims Department, with a technical task included - 60 minutes 3. Culture interview with our Head of Claims and Third Party Operations - 60 minutes We review every application and will always let you know the outcome, though we're unable to provide individual feedback at application stage. #LI-PT1 Diversity of thought We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.