500M+ downloads. 80M+ monthly users. A decade of building – and we’re still accelerating.

Flo is the world’s #1 health & fitness app worldwide on a mission to build a better future for female health. Backed by a $200M

investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we’re not

slowing down.

With 7M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust

at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our

users know their body better.

The job

You will act as the primary bridge between the business and IT, translating strategic objectives into technology solutions.

Reporting to the Head of IT, you will own the enterprise SaaS portfolio, build trusted relationships with senior business

stakeholders, and, as a confident, hands-on IT generalist, ensure the day-to-day technology experience of staff is seamless. This

is a standalone role requiring someone who is equally comfortable presenting a technology strategy to the leadership team and

troubleshooting a conferencing system before an important meeting.

RESPONSIBILITIES

TECHNOLOGY STRATEGY & PLANNING

Partner with senior leaders and department heads to understand business goals and co-develop a technology strategy that

actively enables them

Support the Head of IT to develop and maintain a multi-year IT roadmap, presenting it to stakeholders on a regular basis
Identify and champion opportunities to improve business performance, efficiency and competitive advantage through technology
Contribute to annual IT budgeting and business case development for technology investment.

SAAS & SOFTWARE LIFECYCLE MANAGEMENT

Own the end-to-end lifecycle of the company's SaaS portfolio — from evaluation and procurement through to renewal,

rationalisation and retirement

Manage vendor relationships, contracts and licence optimisation to ensure value for money and appropriate usage
Maintain a clear, current inventory of all software assets, their owners, costs and renewal schedules
Lead or support the selection and implementation of new software platforms, working closely with business stakeholders and the

offshore support team.

STAKEHOLDER ENGAGEMENT & RELATIONSHIP MANAGEMENT

Serve as the trusted, visible, on-site technology advisor to business stakeholders at all levels
Translate business needs into clear, actionable requirements for the offshore IT support team
Act as the escalation point and internal advocate for the business when offshore support is insufficient or unresponsive
Produce clear, accessible technology communications and updates for non-technical audiences.

IT GOVERNANCE & RISK

Ensure software and systems comply with relevant data protection, security and licensing obligations
Identify and manage technology-related risks, feeding into broader business continuity and risk planning
Define and maintain appropriate IT policies and standards in conjunction with the Head of IT.

HANDS-ON SUPPORT (AS REQUIRED)

Provide practical, on-site support when the situation demands it — including troubleshooting meeting room AV and conferencing

equipment, supporting new starter onboarding, and resolving issues that cannot be addressed remotely

Be the visible, competent face of IT in the office, ensuring issues are resolved quickly and professionally.

SKILLS & EXPERIENCE

ESSENTIAL

Demonstrable experience in an IT Business Partner, IT Manager or senior technology generalist role, with responsibility for

stakeholder engagement at a senior level

Strong understanding of SaaS platforms and software contract and licence management
Proven ability to develop or contribute to technology roadmaps and strategies, and to communicate them clearly to non-technical

audiences

Experience translating business requirements into IT solutions, working with internal or external delivery teams
Comfortable operating hands-on in a small company environment, including resolving practical IT issues as needed
Strong organizational and prioritization skills, with the ability to manage a varied workload independently.

DESIRABLE

Experience managing or coordinating an offshore or outsourced IT support function
Familiarity with IT governance frameworks such as ITIL
Experience with software procurement and vendor negotiation
Exposure to cyber security principles and data protection obligations (e.g. UK GDPR).

How we work

We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is

encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar.

You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to

keep going when things get tough. Because better health outcomes are worth it.

What you'll get

We support impact with meaningful reward. Here’s what that looks like:

Competitive salary and annual reviews
Opportunity to participate in Flo’s performance incentive scheme
Paid holiday, sick leave, and female health leave
Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents
Accelerated professional growth through world-changing work and learning support
In-person collaboration and work in a hybrid model, with 3 days per week spent in the office
5-week fully paid sabbatical at 5-year Floversary
Flo Premium for friends & family, plus more health, pension and wellbeing perks

Diversity, equity and inclusion

Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re

proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our

privacy notice for job applicants.

Role

IT business partner

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