Lead Supplier API Account Manager (Viator)

Tripadvisor

Process Automation Lead - Supply | Viator About Tripadvisor  The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We’re on a mission to bring more wonder to the world, and we believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from cultural tours to extreme adventures (and all the niche, interesting and fun stuff in between)—making memories that will last a lifetime has never been easier. Viator. One app, 300,000+ travel experiences you’ll remember.   Are you ready to move beyond incremental improvements and help lead an AI-driven transformation across Supply? You won't just be mapping processes; you'll help define the future of how our Supply organization scales globally. We are seeking a builder who can identify opportunities, solve complex problems, and create scalable solutions through AI, automation, and process innovation. You will be the primary driver in enabling our Supply teams to 10x their impact through AI-powered tools, intelligent workflows, and new ways of operating. Working across both internal stakeholders and our supplier customers, you'll uncover opportunities where emerging technologies can fundamentally improve how we work, how suppliers engage with our platform, and how the business scales. This is a high-autonomy role for someone who is energized by turning ideas into reality and shaping the future of AI within one of the world's largest travel Experiences marketplaces.   Job Location: Remote This role is a UK Remote position.   What You’ll Do * • Strategic Process Mapping: Partner with teams across the Supply organization to identify high-friction workflows, operational bottlenecks, and high-impact opportunities for AI and automation. • AI-Driven Transformation: Translate emerging AI capabilities, including Generative AI, AI agents, copilots, workflow automation, and predictive analytics into scalable solutions that improve productivity, supplier experience, and business outcomes. • Solution Design & Automation: Design, prototype, and implement AI-powered solutions, automation that streamline workflows, eliminate manual effort, and enable teams to scale more effectively. • Full-Lifecycle Ownership: Lead automation initiatives from discovery and business case development through implementation, adoption, measurement, and continuous improvement. • Cross-Functional Leadership: Partner with Product, Engineering, Data, Legal, Security, Compliance, and operational stakeholders to deliver scalable, secure, and sustainable AI solutions.   Skills & Experience  * Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work. * Proven ability to operate effectively with a global-first mindset  * Experience in Scale: 5+ years of experience in sales, marketing, operations, with a proven track record of driving process automation and operational transformation. At least 1+ years of experience focused on applied AI, Generative AI, or intelligent automation. * Deep AI & Automation Expertise: Strong understanding of LLM capabilities and limitations, AI agents, workflow automation, prompt engineering, and orchestration frameworks. Hands-on experience with enterprise AI tools and a proven ability to rapidly prototype and demonstrate working solutions. * Technical Translation: A natural ability to bridge business challenges and technical solutions, translating operational needs into scalable AI and automation opportunities. * Relentless Collaboration: Proven ability to influence stakeholders, drive adoption of new technologies, and execute complex initiatives across cross-functional teams in a matrixed environment. * Problem-Solving Agility: Highly analytical, comfortable with ambiguity, and energized by solving the company's hardest problems through experimentation, rapid iteration, and execution.      What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.   Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.   We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!       #LI-GM1 #LI-HYRBID

Smartsheet

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is investing in the next phase of its partner organisation. Our go-to-market partner model prioritises strategic partnerships that drive net-new pipeline, customer acquisition, and market expansion. The partner organisation plays a central role in bringing Smartsheet's AI platform capabilities to market, developing relationships across the AI ecosystem, and driving enterprise adoption through strategic co-sell and solution development. We are looking for a seasoned partnership leader to own the EMEA partner strategy and commercial outcomes. The right candidate brings deep experience building productive relationships with systems integrators, GSIs, and technology alliance partners; has led partner organisations through strategic shifts; and carries a track record of delivering against sourced revenue targets. Critically, this leader must be ready to hit the ground running, inheriting an existing partner portfolio and team, and be comfortable driving transformation within an organisation. This role is based at Smartsheet in London, UK (hybrid working cadence) and reports to our VP, Corporate Business & Development. You Will * Own the EMEA partner strategy end-to-end: portfolio design, partner selection, commercial execution, and revenue accountability * Carry and deliver against partner-sourced revenue targets for the region * Build and deepen executive relationships with strategic systems integrators, GSIs, and technology alliance partners (hyperscalers, Databricks, Anthropic, Google), as well as Big 4 consulting firms with active practice areas relevant to Smartsheet * Develop co-sell and co-market motions that generate genuine net-new pipeline and customer introductions, with particular focus on vertical landing-and-expand plays in sectors such as manufacturing, utilities, and life sciences * Drive adoption and penetration of Smartsheet's AI capabilities into the enterprise through strategic partner motions * Build and develop relationships with key partners across the AI ecosystem to extend Smartsheet's platform reach and market relevance * Lead, develop, and grow a team of Partner Account Managers aligned to a strategic, sourced-revenue-oriented model * Evolve partner coverage to prioritise partners that drive strategic value, market access, and measurable business outcomes * Drive deal registration discipline and pipeline rigor across the EMEA partner portfolio * Collaborate cross-functionally with Sales, Deal Desk, Partner Operations, and Partner Marketing to execute joint go-to-market plans * Represent Smartsheet externally as a thought leader and advocate for ecosystem-driven growth * Identify and convert supplier or vendor relationships into referral and resell partnerships, expanding the addressable partner ecosystem beyond traditional SI channels * Support Smartsheet geographic expansion within EMEA by identifying local market opportunities and partner ecosystems (e.g. DACH, France) where localised partner coverage can unlock new growth * Perform other duties as assigned You Have * 10+ years in partner/channel leadership roles within SaaS or enterprise technology; candidates with 15 years of highly relevant GSI/SI experience will be considered where track record is strong * Demonstrated success building and scaling GSI and SI partnerships that produce sourced revenue, with evidence of specific named-account wins or ARR growth milestones * Quota-carrying experience with a track record of meeting or exceeding partner-sourced revenue targets * Experience leading partner organisations through strategic transformation; you have shaped a partner portfolio, shifted a team orientation, or evolved a channel model around strategic outcomes, including taking a team from a volume/coverage model to a strategic/sourced-revenue model * Strong understanding of AI impact on enterprise software and partner ecosystems; you know how to position an AI platform through strategic partners and drive enterprise adoption * Strong executive presence and the ability to engage C-level and practice-level contacts at major consulting and technology firms * Deep understanding of hybrid direct + channel go-to-market models, including the economics and mechanics of partner-influenced vs. partner-sourced business * Experience with cloud marketplace transactions is strongly preferred * Track record of building and developing high-performing teams through periods of strategic change * Willingness to travel ~20% for partner and internal meetings * Proven ability to drive partner pipeline growth quickly upon joining; ability to show early-quarter impact and momentum within a new organisation * Experience operating across EMEA sub-regions (e.g. UK&I, DACH, Southern Europe, South Africa) with sensitivity to local partner dynamics and market conditions * Legally eligible to work in the UK on an ongoing basis Preferred * Experience in collaborative work management, project portfolio management (PPM), or adjacent enterprise SaaS platform categories (e.g.BPM, low-code workflow) * Existing relationships within Big 4 consulting firms, top-tier SIs, or major technology alliance ecosystems; named relationships at Accenture, IBM, TechM, Wipro, Capgemini, NTT Data, DXC or Cognizant are a plus * MBA or equivalent strategic leadership experience * Familiarity with infrastructure, capital project, or industry-specific verticals (e.g. financial services, utilities, nuclear/energy, life sciences) where Smartsheet has established or emerging partner traction Perks & Benefits: * Employer-paid Private Medical and Dental, additional cost for family members * Monthly contributions toward your pension * Monthly stipend to support your work and productivity * 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program * 20 weeks fully paid Maternity Leave * 12 weeks fully paid Paternity/Adoption Leave * Personal paid Volunteer Day to support our community * Opportunities for professional growth and development including access to Udemy online courses * Company Funded Perks including a counselling membership, salary sacrifice options, and your own personal Smartsheet account. * Teleworking options from any registered location in the UK (role specific)   Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.  If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.   #LI-Remote

Tripadvisor

About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Job Location: This role is a hybrid position based out of either our London or Oxford office.   About Bókun: Bókun, a subsidiary of Tripadvisor, is a rapidly growing travel technology company that offers cutting-edge solutions to the Tours and Experiences industry. Our comprehensive suite of tools enables Tour Operators, Travel agencies, and OTAs to streamline their operations and expand their reach. At Bókun, we are committed to delivering innovative solutions that empower our users to grow their businesses and enhance customer experiences. What You’ll Do: Bókun is seeking a highly skilled, hands-on Principal Customer & Community Marketing Specialist to join our growth team. Reporting to the Senior Growth Marketing Manager, you will be the recognised expert and driver of our customer success, engagement, and referral strategies. You will roll up your sleeves to execute day-to-day community programs while simultaneously designing the long-term, scalable frameworks. As a unique cross-brand initiative, you will lead community building and engagement across our whole supplier community working closely alongside a team of specialists in Content Marketing, Partnerships, Product Marketing, and Growth Marketing. Key Responsibilities: Build & Execute the Community Strategy:  You'll develop, launch, and manage spaces where tour and attraction businesses can learn and network. This includes getting hands-on with designing and executing educational programs, webinars, newsletters, and social content for our global network of experience operators. Drive Community Initiatives: You will directly manage and execute community-building efforts, content, and engagement strategies for the whole supplier community, sharing best practices across the entire Experience operator industry. Drive the Referral Program: You'll collaborate directly with the PMM to enhance brand/product affinity and build scalable campaigns that drive a significant increase in customer referrals. Own Customer Communication Channels: Take ownership of our primary customer communication channels, specifically leading initiatives and campaigns through platforms like Intercom and ActiveCampaign to drive consistent operator engagement. Scaling Reactivation Campaigns: You will use quantitative and qualitative data research to understand root causes of suppliers who don’t upgrade from Free plans, building highly efficient, scalable frameworks for customer reactivation and retention in the process. Brand Engagement & Social Media Champion: You will actively develop and implement a hands-on brand engagement strategy and content plan for our community channels to increase reach, engagement, and ultimately drive qualified leads. Cross-Functional Collaboration & Mentorship: You'll collaborate seamlessly with Content, Partnerships, and Sales to integrate community initiatives into broader growth campaigns. As a Principal IC, you will act as a role model, proactively offering guidance, insights, and mentorship to junior team members. The Ideal Candidate: * A minimum of 4 years of experience in community/customer marketing or a related field. * Proven track record of building and nurturing online communities. * Strong practical experience managing and executing campaigns through customer communication platforms such as Intercom and ActiveCampaign. * Possesses "AI native thinking" to innovate and optimise how we interact with and empower our operator community. * You don't just track basic metrics; you analyse trends to propose data-driven solutions and continuously improve recurring engagement activities. * Comfortable speaking in-person and online to large audiences. * Excellent project management and organisational skills, with the ability to seamlessly balance responsibilities. * Can effectively prioritise tasks and adjust strategies based on community feedback and needs. * You are comfortable sharing complex insights with senior stakeholders and enjoy mentoring junior colleagues. * Proactively identifies challenges, improves processes, and challenges the status quo. * A keen interest and passion for travel, technology, and empowering tour and activity operators. What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.   Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!     #LI-JP #LI-Hybrid